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Club Factory Complaints & Reviews

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Updated: Mar 15, 2026
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Club Factory reviews & complaints page 196

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A
Avijit1122
from Pune, Maharashtra
Sep 11, 2018
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Address: Chandrapur, Maharashtra, 713204
Website: www.clubfactory.com/home.html

I have purchased some products from club factory. Later i have returned those products as the product quality was very bad. I got message that those products have been reached to ware house on 3rd august, 2018. But still i did not get my money. They haven't refund my money. All the time i called their customer care, they have been telling that they have notified the case to warehouse. But then nothing happened. Please look into this case on priority.
Club Factory customer support has been notified about the posted complaint.
Sep 17, 2018
Updated by Avijit1122 SO30959473 IS MY ORDER NUMBER. They are not giving my money refund. Please help on this.
View replies
I placed wrong product so i need to cancel my order
Reply
Please cancel my order and refund my amount of RS 377.Kindly co-operate. I have ordered a different one.Thank you.
Reply
Malathi Tulsiani's reply, Sep 4, 2018
Cancel my ticket and refund my money RS 377.Thank you
I ordered fr 4 items out of whch 1 ws nt available bt instead of 3 items i rcvd nly 2...however i paid fr all 3...chat exec znt rplyn
Reply
This has to inform you that I order a dress noSO42693597.I received the above item today 4th august 18 but the received dress is too big in size. So I want to return it as soon as I can. Ultimately I inform you to to kindly give proper guidelines as soon as possible
Order no -SO42693597
Mail I'd [protected]@gmail.com
Reply
HI

I accidentally ordered same order twice and paid for it. Could you please cancel Order Number SO44880854 and refund the amount to my bank account. I am so sorry for a mistake.

Order Number SO44880854 Cancel it and refund the amount.
Reply
Order no SO44789522
Please share the shipping details
I have ordered on dated 3rd September but till date no information received. Neither the order is shown to me in my account. Please resolve my issue as soon as possible. Otherwise please cancel my order and refund accordingly.
Reply
I wnt to cancle my both the order
I order accidentally
Am sorry
Plz cancel my order
Plz i dnt wnt tht product ..not bcoz its bad but nw i hv change my mind
Plz cancel it plz
Reply
I want to cancel my order because I want to change my order. I want to change color in my oder. Though it's possible I won't cancel my order. But it's impossible I want to cancel my order.My order no is SO 44315684
Please cancel my order.
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    K
    Kavanaganiga
    from Tarikere, Karnataka
    Sep 11, 2018
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    I had made a guest order in club factory on 6th september 2018 my order no is so45470367 now i am not able to track my order.

    It's almost 1 week since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

    Pls help me out to track my order.

    Thank you.
    Club Factory customer support has been notified about the posted complaint.
    View replies
    Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so45717457...
    Reply
    This has to inform you that i ordered a Men's v neck short sleeve t-shirt order no so[protected]. I received the item but that is not of Same Product Which i Orederd. So i want to refund. I logged as a guest customer and now i didn't find any refund option. Plz tell me the right procedure as soon as possible...
    Order no so[protected]
    Reply
    It's order by shreya jain.
    Mjhe janana hai mera order mjhe kb milega pls do rpy
    Reply
    Hi Clubfactory

    i have order for the smat watch and you have send us a Chain Stap without watch, i am not sure what is going on from your end. i am trying to reach on call center number from a week, but we cannot connect to it. please help in resolving the issue not sure what is your service from Delhi, getting cheated like this.
    Reply
    I ordered 2 bags worth Rs 1536.23 on 16 August 2018. It was a guest order.
    I received my order on 30 or 31 August 2018.
    I am not at all Satisfied With the products I have received.
    I want to return the products and want my refund as well.
    Order No. - SO40872556
    Reply
    I orderd for product ..but i got something similar to it as a gift .. so please help me cancel it ... I didn't see any canceling option in the application ... please provide me a confirmation sms after cancellation to set my mind at ease
    Reply
    Gemini7's reply, Sep 6, 2018
    My order no is SO45100838
    My order no.SO42681345 After Received when i open it right glass & frame breakge and frame out Goggles...👎👎👎👎Not satisfied.
    Reply
    Amit Punjani's reply, Sep 2, 2018
    My order no.SO42681345 After Received when i open it right glass & frame breakge and frame out Goggles...👎👎👎👎Not satisfied.
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      L
      LAVEESHA NAGPAL
      from Delhi, Delhi
      Sep 10, 2018
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      Address: 110034
      Website: Club Factory

      I would like to cancel my order SO45269352 placed on club factory. I tried to contact the website through their app but I'm unable to do anything. I wasn't able to contact the site even through their contact support.
      I won't be available in town to receive my order on the expected delivery date as I have to go out for a few days for an urgent work .
      I request you to help me cancel the order .
      Thank you
      Club Factory customer support has been notified about the posted complaint.
      View replies
      Dear clubfactory,
      Please cancel my order (SO[protected]
      Because I'll be out of station at the time of delivery. I'm really loving it. But can't help myself that i must have to be out of town. So kindly cancel my order and I'll order it later for sure.
      Thanks.
      Reply
      I unintentionally ordered the same product twice and now want to cancel one of the ordered item . i really like your products and shop from your site quite frequently. Please, consider my request and cancel one of the order and refund the amount for the order. The details of the order are as: order number - S[protected]
      Reply
      Hi this is amna here. I ordered online from club factory. My order number is SO43218282. I want to cancel my order. Kindly do the needful.
      Reply
      I wanna cancel my order of earrings as Im not at all interested or ready to pay COD charges of 50Rs.
      Reply
      My order id is #SO43052236 i want to known the present location of my order and express beea has given a link to track the order but the link is use less...
      Reply
      Today I got call from this no.[protected] and he said I am calling from club factory and ask my bank ATM card no., Expiry date and cvv for refund amount.
      Why should I give this information??
      My Product order SO40169695
      With tracking no.[protected]
      If you refund my amount kindly take my account no.
      Reply
      Hi,

      Please cancel my order, I'm not available on the delivery date, .
      i don't know why the option is not available in website.
      Reply
      I still didnt get my refund and they r blaming me for all this.. they send me mails stating that it was my fault... They leaked my number and so the fraud ppl got it.. i just need my money.. clubfactory is a fake company plz do not trust these guys they take money and say the cistomer that it is his/her fault. I just need my money
      Reply
      My order no. SO41464388
      I made order of few things but the colour is wrong of the shoes I ordered and one of the braclete I am not satisfied.
      Please take this return request as soon as possible.
      Reply
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        S
        Sree Rekha S
        from Marandahalli, Tamil Nadu
        Sep 10, 2018
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        Address: 629805

        I had made a guest order in club factory. My order no is SO42072442. Now i am not able to track my order.

        It's been 1 month since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

        Pls help me out to track my order.

        Thank you
        Club Factory customer support has been notified about the posted complaint.
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          S
          [email protected]
          from Ladwa, Haryana
          Sep 10, 2018
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          Address: 133104
          Website: [email protected]

          10.08.2018
          SO43402003
          Small size.
          Request a return.
          wrong product available   Replace all
          Club Factory customer support has been notified about the posted complaint.
          Sep 10, 2018
          Updated by [email protected]           please return
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            K
            kalyani namasani
            from Bengaluru, Karnataka
            Sep 10, 2018
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            Address: Chennai, Tamil Nadu, 600040

            My order number is SO45301288

            I haven't received my order but in my app its showing me out for dispatch, if i check through my tracking id its showing me no items were present on this tracing id

            i have tried contacting the customer care but i did not get any response may i know where is my order and when can i get it exactly.

            i[censored] could provide me with the delivery agent number it would be helpful
            Club Factory customer support has been notified about the posted complaint.
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              S
              Shubha h v
              from Bengaluru, Karnataka
              Sep 10, 2018
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              Plzz cancel my order, my order No.SO46320928 because i saw the customers review and the photo of that product is not good so they order a blanket but they get a towel so i want to cancel my order, i love ur product even i buy some accessories in club factory they are actually good, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order.
              Club Factory customer support has been notified about the posted complaint.
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                A
                Aishik Manna
                from Kolkata, West Bengal
                Sep 10, 2018
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                Address: 700135

                I ordered something from club factory in 15th August, 2018 but soon it had cancelled by itself. It had showed that the money has been refunded but nothing happened. Still it's 10th September, I can't get my money back. I paid it through paytm. It showed that it will take 5-10 business days for refunding money.
                I'm requesting to take action and please try to return my money quickly.
                Thank you.
                Club Factory customer support has been notified about the posted complaint.
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                  A
                  Anju_kuttus
                  from Kottayam, Kerala
                  Sep 10, 2018
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                  I'm anju from trivandrum.I want to cancel my paid order and the order no is S[protected]version sports men's casual shoes).I request you to cancel my order as soon as possible .I am cancelling order and please refund the paid amount.I placed this order on 9/9/18.I expect confirmation of this cancellation from you and please refund the paid amount as soon as possible..
                  Thank you
                  Club Factory customer support has been notified about the posted complaint.
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                    A
                    Ambar Jain
                    from Bengaluru, Karnataka
                    Sep 10, 2018
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                    It's been more than a month i am following up with them to refund my amount as they sent damaged products. They have still not refunded my whole amount and looted me. Their customer care number is invalid and chat support guys are horribly ignorant and don't respond me on any status. Everyday they come up with new stories and don'treply properly
                    Big fraudsters has looted me.
                    Club Factory customer support has been notified about the posted complaint.
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                      S
                      ShihadBacker
                      from Delhi, Delhi
                      Sep 10, 2018
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                      Address: Mumbai City, Maharashtra, 400079

                      I have ordered two bags for wife. It's been more than a month now and i still haven't got it. When i checked the tracking info, it says "returned - return accepted". As long as i know, i haven't returned it or received it. Please look into this as i have been waiting for more than a month now...

                      Order no. So38440814
                      Order no. So32512328
                      Order no. Not sure
                      Club Factory customer support has been notified about the posted complaint.
                      View replies
                      Company employe will be call and say me you have win a tata safari and say me for submit 8499 for registation...😡😡😡😡😡😡
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                        A
                        Aparna Godekar
                        from New Delhi, Delhi
                        Sep 10, 2018
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                        Address: 411038

                        I ordered a pant on club factory but when i orderd the first time using card it told server error try later then again i tried and ordered it but now it is showing total two items (Which are same). Kindly cancel on @club factory
                        Either order no: so46238470
                        Or orderno : so46239018
                        I kindly request you to cancel it asap. And return my money back.
                        Please cancel either one of my order.. I request you to kinly reply me at [protected]@gmail.com
                        Club Factory customer support has been notified about the posted complaint.
                        View replies
                        Order I'd and the order to be cancelled is present in the picture attached to this .
                        Reply
                        I have placed the order on 2nd september, and now i am not able to track it.i have got a mail and text message of payment confirmation.the order no. is 44585148
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                          H
                          HeMal PatEl Hp
                          from Ahmedabad, Gujarat
                          Sep 9, 2018
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                          Address: Anand, Gujarat, 388450
                          Website: Club fatory

                          Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so22639612, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order
                          Club Factory customer support has been notified about the posted complaint.
                          Sep 09, 2018
                          Updated by HeMal PatEl Hp                           Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so22639612, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order
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                            M
                            Minakshi Jena
                            from Bhubaneshwar, Odisha
                            Sep 9, 2018
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                            By mistakenly i hv ordered it...just kept it in cart. My order no. is SO45976742. Please cancel my order as soon as possible. I will surely order this next time. I dont know how come i have ordered the products. I am really sorry for this. But i hope that my products gets cancelled sooner. I am so sorry for this harrashment. Pls solve the problem soon. Its a request
                            Club Factory customer support has been notified about the posted complaint.
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                              R
                              Rhea Zeta Jose
                              from Ernakulam, Kerala
                              Sep 9, 2018
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                              Website: Club factory

                              I have ordered a sunglasses and an earring. It's been atleast 23 days now and i still haven't got it. It's been one week since it's past estimated delivery date too. When i checked the tracking info, it says "returned - return accepted". As long as i know, i haven't returned it or received it. Please look into this as i have been waiting for almost a month now.
                              Club Factory customer support has been notified about the posted complaint.
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                                A
                                All type of videos
                                from Etawah, Uttar Pradesh
                                Sep 9, 2018
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                                Address: Meerut, Uttar Pradesh, 250001

                                I have purchages a wrist watche for men
                                The glass of watche is cracke so that iwant to replace the watch fast because i want to gift my son plz replace my watche
                                The watch is really looking so god but the glass has cracke so i want to replace it

                                I want to replace this fast plz
                                Replace my watch and give me nice watche plz replace my watch fast i want to gift my son
                                I hope you replace it fast
                                Club Factory customer support has been notified about the posted complaint.
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                                  M
                                  Meghana Sugandhachar
                                  from Bengaluru, Karnataka
                                  Sep 9, 2018
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                                  Hi please cancel order number[club factory] so44659919. Have ordered twice by mistake. Please cancel this. Tried to reach out to customer care. But the number seems always busy. No mail i'd as well to mail.. Please cancel the order. I have tried all ways to reach out to customer care. Dint work. There is no option to cancel order as well in the website.
                                  Club Factory customer support has been notified about the posted complaint.
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                                    N
                                    nitheeshnp
                                    from Gurgaon, Haryana
                                    Sep 9, 2018
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                                    Address: 560072
                                    Website: clubfactory

                                    I have purchase a shirt (1068 rs) rson may month and i got the product on july 21st and that was bad quality china product i put for refund on july 22nd{return id son[protected]}. No body came to pick back the product then i contact to customer care through chat option {phone call option is not available only money waste}. They told me to sent the product to uttar pradesh address on after recives the product they told me they will refund in 2 to 3 days but still id not get refund. After updation of application old chat history also not there. To whom i will ask my money. No responts from your team
                                    Club Factory customer support has been notified about the posted complaint.
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                                      S
                                      Shrishti Kanojia
                                      from Delhi, Delhi
                                      Sep 9, 2018
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                                      Address: New Delhi, Delhi, 110092

                                      The prouduct i bought i returned due some quality issue after the return i recieved the payment in the balance section of club factory app. And i withdraw the amount twice, first time it was failed which was on 24th of aug'18 and second time it shows withdrawal successfully which was on 2nd of sept'18 it's been a week now that i haven't received the amount. Can you please resolve this problem as soon as possible.
                                      Club Factory customer support has been notified about the posted complaint.
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                                        S
                                        Sirat Jaggi
                                        from Shahabad, Haryana
                                        Sep 8, 2018
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                                        Address: Ambala, Haryana, 134003

                                        My order (Order no:-so[protected] has not yet arrived and i had ordered it on 25th august.
                                        I can't track the order.
                                        Even in the account it hasn't shown that i have ordered.
                                        The payment is also done.
                                        Pls provide the information of where and when the order will arrive.
                                        Also resolve this as soon as possible as it has been more than a week the order has not arrived based on the estimated time...
                                        Club Factory customer support has been notified about the posted complaint.
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