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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

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1154

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4392

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Club Factory reviews & complaints page 199

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: club factory

I have placed an order as a guest user and they have send me wrong size so i returned the product once they received the order they are not refunding the money which is of almost 2000 rupees. Every time i ask them they are saying the same thing check ur balance which is showing 0.00 usd in my balance.
I m continuously saying that i have looged in as a guest user but they are denying to accept. I even ask them to send in my paytm account but they only talk on chat n dont reply properly and when i called then they deniyed to hlp. I just need the money orelse i m filing an fir against this company and going to count for mental harassment as well cz it has been 1 month i m asking for my money but i m not getting.

Such a cheap company i will sue them i swr.

Club Factory customer support has been notified about the posted complaint.

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H

Haider Saifi

from Gurgaon, Haryana

Sep 5, 2018

Hlw,
I purchase a purse from club factory and i did not like it and I return it. but I did not get my money back .
so how can I get my money back ??????????????
please contact me as soon as possible please contact me

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My order (Order no:- s[protected] has not yet arrived and i had ordered it on 25th august.
I can't track the order.
Even in the account it hasn't shown that i have ordered.
The payment is also done.
Pls provide the information of where and when the order will arrive.
Also resolve this as soon as possible as it has been more than a week the order has not arrived based on the estimated time.

Club Factory customer support has been notified about the posted complaint.

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P

Paramjeet06

from Jaipur, Rajasthan

Sep 5, 2018

I have placed an order on 7th Aug, which was later cancelled by Club Factory mentioning that the item is no longer available and your money is refunded. But till now i have not received my refund.

can't track my order and shipment not yet arrived. - Comment #3201868 - Image #0

Paramjeet06's reply, Sep 3, 2018

My Order Number is SO38620404

Paramjeet06's reply, Sep 4, 2018

No update on this.

S

spandana kuppula

from Mumbai, Maharashtra

Sep 5, 2018

I want to cancel my order no SO43825468
I had ordered some hair extensions. I want to cancel this order and order some other hair extensions. So please cancel this order.
I did not pay for the order, it was cash in delivery. And it has not been shipped yet to please cancel it fast and let me know as early as possible.

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Address: 122001

Dear team,
I ordered 4 top of small size after looking into size chart you mentioned, 1 of them is defective but that fits into me. Now rest 3 are not fitting into me. Its not my fault i ordered small size for all.1 is fitting and another are not. So i think you should have size chart according to dress material not the standard one for all tops.

Now pls replace the defective one
And fo rrest three one size larger.

You customer support on chat are very rude. They don't listen what are you saying and then close the chat.

Club Factory customer support has been notified about the posted complaint.

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R

Rovi Sirie

from Imphal, Manipur

Sep 5, 2018

Order number SO 39844155. Payment done on 12th August. Still no information on as to where my order is. Can't track it either.

L

Lakhan Poptani

from Kolhapur, Maharashtra

Sep 5, 2018

Lakhan poptani

J

Jose BK

from Bengaluru, Karnataka

Sep 5, 2018

I want refund for my returned products SO39021918 and SO39390434.I made the payment but the order is not delivered and it is returned.

Jose Baiju k
Trivandrum, kerala,
Pin: 695584
[protected]
[protected]@gmail.com

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Address: 400080

Dear sir,

This is snehal dalvi, i purchased menshirt from club factory on cod basis but there is problem with size so i request you to refund my amount and please collect your product from me as early as possible.
I already register my refund process on club factory but yet no any person
Comes to collect product from me & not received yet my amount.
Order no: so41271801 dated 18.08.2018
Refund process no : son[protected]

Please try to solve this issue asap.

Snehal dalvi.
[protected]

Club Factory customer support has been notified about the posted complaint.

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U

ujjwal trehan

from Moga, Punjab

Sep 5, 2018

Hlo sir,
u have any lucky draw... and the name is janmashtmi luckydraw
he is aaking for aadhar card for car
and account no for cash...
Its a big scam with name of club factory

yet not received refund amount. - Comment #3201742 - Image #0

ujjwal trehan's reply, Sep 5, 2018

sorry 12, 60000

R

Rohith Achar

from Bengaluru, Karnataka

Sep 5, 2018

Size defect Actually my size is (S) but I ordered for (M) even then it's not fit for me so I need of exchange size of (XL)

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Welcome to you order. Online club factory
Dear sir,
Congratulation your product ordered. Online club factory result are out, your name has selected in the of mansoon - luckky draw. You have two options
1st is tata safari
2nd is payment of rs 12, 60, 000 the charge of (Fast tr paper charges is rs-8500- the charge of _ (Second car cancellation registration charges only rs - 6499- valid upto 05/09/2018, for more details contact us at-[protected]/[protected]

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S

Sharda Sakhare

from Pune, Maharashtra

Sep 5, 2018

The same message I have received...ha ha ha...
All of you beware

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I ordered 8 items from club factory out of which 1 item was canceled by the company due to unavailability and said the amount of rs.84.02 has been refunded to my account. It has still not been refunded. The order was placed on august 5th, 2018 and the status was updated as refunded on august 14th, 2018. It has been over a month now and still i have not received the refund amount. Highly disappointed with the service of club factory

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Address: North 24 Parganas, West Bengal, 700136

Website: Club factory

I ordered 3 products from club factory in 17th aug, 2018. It said i will get my parcel at 1-4th september. But i dont know why it showed wrong or incomplete address though i always use same address for other online shopping like amazon or flipkart. Whatever i tried to contact with customer care and they said for correct address and phone no. I gave them my address and phone no several times. But they continuously asking me my address and phone. Even i got a call from club factory, india branch. They even ask my address and phone and said that i will get my parcel in next day. But that next day never come. Seriously its so annoying.

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Club factory is a very good online store to buy anything at any time. So I’ve ordered a women’s vintage cross body shoulder bag in dark brown colour on club factory with the order no SO43807537.
As i’l be not available at the tym of delivery.
So i’d lyk to request you to cancel my order n let me know after the cancellation.
N I make sure that I won’t cancel anymore orders further with club factory.
Thank you.

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V

Vignesh Varan

from Coimbatore, Tamil Nadu

Sep 7, 2018

I ordered sky blue color short shirt of rs 892 but I received dark blue.so please exchange and give me the sky blue short shirt. Today only I received. I am giving complaint. Exchange it immediately

delivery cancellation - Comment #3203515 - Image #0

delivery cancellation - Comment #3203515 - Image #1

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Website: www.clubfactory.com

I logged as a guest user and purchase 2 products from your website which I received on 30th of July however it was a deffective products so I talked to your customer service team they advised me talk to your support team I contacted them on 30th of July and they raised my return request and arrange my reverse pickup however from that time till now no one come up to take that shipment moreover the support team is just doing copy paste msgs by saying pickup will be done within 2-3 days . Worst product and worst service I have ever come across.Order Number- SO32069137

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I want to cancel my order
Order num.SO45038543.actualy I liked it but already order through another account.pls refund my money back.as soon as possible please cancel the orderPlzz cancel my order;i have ordered by mistake sorry for the trouble, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

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Address: 421005

Website: no refund

Its been a terrible and a last experiance that ive with ur brand such a huge story that you have been non helpful to ur customer ive returned clothes 2 month back ive been following up day an night no progress my money is still not in my acc shame on each one of you, , shut the bloody brand i[censored] are beggars such hate i should show, let me do a police complaint on you it high time i am done

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Address: 683542

Website: clubfactory.com

I had ordered from club factory on 16/07/2018
it was estimated to be delivered on 05/08/2018, but today is 04/09/2018 nearly 1 month is over from estimated delivery date but i still haven't received the product, please help me in this matter.In tracking details it is showing that part of my order has not yet arrived at club factory warehouse.
my order id is SO32628231

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Dear ma'am/ sir
This is inform you that somebody is giving a call on behalf of your company that you have won prize in random lottery system and you have won tatasafari.
You have two option either get tata safari or 12.5 lakhs rupees.
I know this is a fraud call but the main issue is that person know your mobile no and all details regarding address and what you have order. This means someone from your company is also involve in this who is providing all details to that person.
I suggest you to look into matter and resolve the issue as early as possible.
Failure to which force us to approach to pm modi site for registration of complaint.
In hope a positive response from your side.

Narendra
Ministry of defence

Club Factory customer support has been notified about the posted complaint.

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E

Elle M

from Mokokchung, Nagaland

Sep 18, 2018

I also received a text saying that I won Maruti Suzuki. That I have to register within 24hrs. I think it's fraud.

M

Mhayamo Jami

from Guwahati, Assam

Sep 27, 2018

One guy called me and informed me about winning a lottery(Tata Safari) worth Rs. 12.5 lakhs. He also told me the details of my order from club factory. I am still wondering who provided my contact details to this fellow.
And this is the account no. provided by the caller to deposit Rs. 12, 500 :-
A/c [protected] Mangal mishra sbin0002968
Please ensure that customer's details are not shared without premission to avoid legal actions. I am sure club factory will do the needful.
Thank you.

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Address: Udaipur, Rajasthan, 313001

Dear sir, my order no is SO33430574 and order amount is USD 16.56.
Please help me. I ordered 2 dresses on 19/07/2018 but it is not received, than i was applying refund my money back in my acc or club factory app wallet for withdraw money in my acc but not action by your team. Your team tell me your request is under process last one month but do not action about this issue.
Please sir take action and provide my money back in my account or club factory app wallet for withdraw from my account.

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Sep 04, 2018

Updated by deepak dhaker Please sir refund it now

Sep 04, 2018

Updated by deepak dhaker Refund is not credited in club factory app wallet it is showing only on Google chrome site of club factory and its not withdraw from thare.
Please refund credit on app wallet of club factory for withdraw from app wallet in my account.

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Address: Pune, Maharashtra, 411057

Hi team,

I have ordered women footwear, which is of wrong size
3rd september 2018 i have got my order, its is not used once as it is bigger to me

Color is silver and its a closed toe footwear.

Kindly tell me the procedure of returning the item, what is the refund process, till how many days we can return the product.

Have tried returning online but no use.

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Dear customer congratulation
You are product order club factory at home shopping online the results are out 05 envensari day offer prize
Your name to open the lucky draw. You win first prize tata safari (12, 80, 000)
Your registration service charge=6500
Offer call on: [protected]

They have my full address details also. If i asked for doing official mail from his side he cut down the call

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This has to inform you that i ordered a full sleeved t-shirt order no so43268758. I received the item but that is not of good in quality and small in size as well. So i want to refund. I logged as a guest customer and now i didn't find any refund option. Plz tell me the right procedure as soon as possible...
Order no so43268757
Email. [protected]@gmail.com

+1 photos

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Sep 04, 2018

Updated by Maleqch Tell me the right procedure for refund

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Website: www.clubfactory com

How can a possible fraud get our number n order details. Now i got it how your amount is so low compared to others. It's just a way to get contact details n thereafter u can lay your trap to trick innocent people. Alot o[censored]ser complaints about this n still no action taken so far. I need an immediate solution to it. I will suggest my friends never to log on to your website.

+3 photos

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Address: Kurukshetra, Haryana

My order number is SO44376371 . My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
I have already paid for my order, I wanna know in how many days I will get my order
And there is no tracking system for order, than its to trust this site

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Address: New Delhi, Delhi, 110059

Website: Clubfactory.com

I received two items on 25/8/18, dint like, initiated return request on the same date.. Post it back to dtdc warehouse, kapashera on 27/8/18 wch got delivered on 28th but they unacclaimed it n the items are now back at the post offce. I have been trying to talk to them but there is no such medium, chat option is all they have and there too they never respond on time and everytime there is new executive and i have to explain everything again n before i finish the executive is either ofline or a new executive comes up and i have to repeat the whole scene again. I even mailed them but i got no reply from there too. They have 9days return policy and they are just wasting time so that they dont have to refund any amount.

+4 photos

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