Club Factory Complaints & Reviews

I have placed an order as a guest user and they have send me wrong size so i returned the product once they received the order they are not refunding the money which is of almost 2000 rupees. Every time i ask them they are saying the same thing check ur balance which is showing 0.00 usd in my balance.
I m continuously saying that i have looged in as a guest user but they are denying to accept. I even ask them to send in my paytm account...

My order (Order no:- s[protected] has not yet arrived and i had ordered it on 25th august.
I can't track the order.
Even in the account it hasn't shown that i have ordered.
The payment is also done.
Pls provide the information of where and when the order will arrive.
Also resolve this as soon as possible as it has been more than a week the order has not arrived based on the estimated time....

Dear team,
I ordered 4 top of small size after looking into size chart you mentioned, 1 of them is defective but that fits into me. Now rest 3 are not fitting into me. Its not my fault i ordered small size for all.1 is fitting and another are not. So i think you should have size chart according to dress material not the standard one for all tops.

Now pls replace the defective one
And fo rrest three one size larger.br...

Dear sir,

This is snehal dalvi, i purchased menshirt from club factory on cod basis but there is problem with size so i request you to refund my amount and please collect your product from me as early as possible.
I already register my refund process on club factory but yet no any person
Comes to collect product from me & not received yet my amount.
Order no: so41271801 dated 18.08.2018
Refund process...

Welcome to you order. Online club factory
Dear sir,
Congratulation your product ordered. Online club factory result are out, your name has selected in the of mansoon - luckky draw. You have two options
1st is tata safari
2nd is payment of rs 12, 60, 000 the charge of (Fast tr paper charges is rs-8500- the charge of _ (Second car cancellation registration charges only rs - 6499- valid upto 05/09/2018, for more...

I ordered 8 items from club factory out of which 1 item was canceled by the company due to unavailability and said the amount of rs.84.02 has been refunded to my account. It has still not been refunded. The order was placed on august 5th, 2018 and the status was updated as refunded on august 14th, 2018. It has been over a month now and still i have not received the refund amount. Highly disappointed with the service of club factory...

I ordered 3 products from club factory in 17th aug, 2018. It said i will get my parcel at 1-4th september. But i dont know why it showed wrong or incomplete address though i always use same address for other online shopping like amazon or flipkart. Whatever i tried to contact with customer care and they said for correct address and phone no. I gave them my address and phone no several times. But they continuously asking me my address and...

Club factory is a very good online store to buy anything at any time. So I’ve ordered a women’s vintage cross body shoulder bag in dark brown colour on club factory with the order no SO43807537.
As i’l be not available at the tym of delivery.
So i’d lyk to request you to cancel my order n let me know after the cancellation.
N I make sure that I won’t cancel anymore orders further with club factory.
Thank...

I logged as a guest user and purchase 2 products from your website which I received on 30th of July however it was a deffective products so I talked to your customer service team they advised me talk to your support team I contacted them on 30th of July and they raised my return request and arrange my reverse pickup however from that time till now no one come up to take that shipment moreover the support team is just doing copy paste msgs...

I want to cancel my order
Order num.SO45038543.actualy I liked it but already order through another account.pls refund my money back.as soon as possible please cancel the orderPlzz cancel my order;i have ordered by mistake sorry for the trouble, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my...

Its been a terrible and a last experiance that ive with ur brand such a huge story that you have been non helpful to ur customer ive returned clothes 2 month back ive been following up day an night no progress my money is still not in my acc shame on each one of you, , shut the bloody brand i[censored] are beggars such hate i should show, let me do a police complaint on you it high time i am done...

I had ordered from club factory on 16/07/2018
it was estimated to be delivered on 05/08/2018, but today is 04/09/2018 nearly 1 month is over from estimated delivery date but i still haven't received the product, please help me in this matter.In tracking details it is showing that part of my order has not yet arrived at club factory warehouse.
my order id is SO32628231...

Dear ma'am/ sir
This is inform you that somebody is giving a call on behalf of your company that you have won prize in random lottery system and you have won tatasafari.
You have two option either get tata safari or 12.5 lakhs rupees.
I know this is a fraud call but the main issue is that person know your mobile no and all details regarding address and what you have order. This means someone from your company is also...

Dear sir, my order no is SO33430574 and order amount is USD 16.56.
Please help me. I ordered 2 dresses on 19/07/2018 but it is not received, than i was applying refund my money back in my acc or club factory app wallet for withdraw money in my acc but not action by your team. Your team tell me your request is under process last one month but do not action about this issue.
Please sir take action and provide my money back in...

Hi team,

I have ordered women footwear, which is of wrong size
3rd september 2018 i have got my order, its is not used once as it is bigger to me

Color is silver and its a closed toe footwear.

Kindly tell me the procedure of returning the item, what is the refund process, till how many days we can return the product.

Have tried returning online but no use....

Dear customer congratulation
You are product order club factory at home shopping online the results are out 05 envensari day offer prize
Your name to open the lucky draw. You win first prize tata safari (12, 80, 000)
Your registration service charge=6500
Offer call on: [protected]

They have my full address details also. If i asked for doing official mail from his side he cut down the call...

This has to inform you that i ordered a full sleeved t-shirt order no so43268758. I received the item but that is not of good in quality and small in size as well. So i want to refund. I logged as a guest customer and now i didn't find any refund option. Plz tell me the right procedure as soon as possible...
Order no so43268757
Email. [protected]@gmail.com...

How can a possible fraud get our number n order details. Now i got it how your amount is so low compared to others. It's just a way to get contact details n thereafter u can lay your trap to trick innocent people. Alot o[censored]ser complaints about this n still no action taken so far. I need an immediate solution to it. I will suggest my friends never to log on to your website....

My order number is SO44376371 . My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
I have already paid for my order, I wanna know in how many days I will get my order
And there is no tracking system for order, than its to trust this site...

I received two items on 25/8/18, dint like, initiated return request on the same date.. Post it back to dtdc warehouse, kapashera on 27/8/18 wch got delivered on 28th but they unacclaimed it n the items are now back at the post offce. I have been trying to talk to them but there is no such medium, chat option is all they have and there too they never respond on time and everytime there is new executive and i have to explain everything again...