Club Factory Complaints & Reviews

I am ayushi saraff and requesting refund amount back in my paytm wallet.
My order number: so45300794 was canceled on 6 sep'2018 and refund is not received till now.. Its regarding clothing "kids toddler anti slip floor socks". I have logged in to the app but the amount still not refunded. Please refund it asap.

Refund id :sor[protected]
Order number: so45300794

So42041652 this is my order number.
I have ordered a shirt in club factory on aug 22. Payment was also done of 625rs. The order was supposed to delivered on sep 10. But i didn't get the product. I got a notification on club factory app as "sorry your product is returned". Kindly please help me. Please deliver the product otherwise please refund my money.

No response regarding this issue till now. Please refund my money or deliver the product as soon as possible

I have ordered a pants "school trousers junior high school students men and women thin women sports pants slim" medium size with an amount of rupees 472.32 unknowingly and i would like to cance it as i dont need it. Please cancel my order of the pants which i have ordered. My order has not yet been verified. Waiting to be verified. But please cancel it. Thank you.

Hello, i'm pamela mukherjee from kolkata. I have ordered something on club factory. The product is good n i had confirmed it on phone call but i'm not ready to pay for this product right now and i won't be able to receive it.. So i want you to cancel my order. My order no is so46107440..
Plz plz plz cancel my order! Thank you.
I hope you will take a look in my matter! It's really not possible for me to pay right now

I am a deviprasad raofrom berhampur city odisha have ordered a earphone... Order no. So45965647... And paid for it too... As a guest user... I m unable to track my order and a messgae i got only that my payment is sucessful and a order no... Its been 6days... And no response.. I thought it could be tracked through clubfactory order.. But unable to track.. About shiping.. Kindly resolve it as soon as possible sir

Hello, i am gayathri manoj from trivandrum, kerala. I want to cancel my order so46517387.
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
Thank you.
Gayathri manoj
[protected]@gmail.com

We odered one women's pu leather shoulder bag and the amount was debited from my account the oder was confirmed on august 21 / 2018 and the delivery date is over dated i don't get the product when i'm tracking my oder they showing like the oder is returned.. My payment is lost what i do for getting the product other wise getting the money the tracking number is[protected]

Ref order so43898545 of value 1930.34 (07 items), i received only 2 items and one of the item is completely broken and 5 items are not present in the box. I applied for refund but they are saying that they cannot accept this box as 5 items are missing and 1 item is broken. I contacted costumer support but they are not providing any favourable response. Their contact number remains busy from the past 2 days. Kindly help.

I had made a guest order in club factory. My order no is SO44890308.. Now i am not able to track my order.

It has been 10 days since i have ordered. I do not know which courier service is delivering the order. No details of courier service was provided to me. I have even made the payment for the order. I got the confirmation email, but no track of where my order is after that.

I even tried calling the customer care number but no help as the number provide is always busy. Please help me out to track my order. Please contact on the email or the phone number provided with the said order.

P.S. - Please try to reach out to me ASAP as it is a birthday gift for someone, so kind o[censored]rgent. Thanks.

I had made a guest order in club factory. My order no is so44257246.. Now i am not able to track my order.

It's been 1 week since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.

I ordered for a jacket from Club factory which I checked while browsing in Facebook. I placed the order as a guest login and since not satisfied with the color and quality of the product, I m trying to return it. As advised by customer care of Club factory, I installed the app and tried to chat with support. But no one has responded even after waiting for whole day. There are only two days left to return the item and don't see any help from Club factory. Please let me know any option to return the product.

I recieved my order (Order No - SO[protected]on 18th of july 2018. The products were very bad in terms of quality so I applied for a pickup wherin someone will come to my home and take back the things for which an amount of Rs 90/- would be deducted and the rest would be returned about after 3 days of pickup.

Today is 14th Sept 2018. I have called club factory every 2nd day since then but nothing has been done till now. The customer care executives are just making a fool of their customers. I would like to write their names. Ruchika, Vikas, Amit, Deepesh, Sonal. These guys always said that they have escalated the issue, raised a complaint but nothing has been done till now. Its 45 days already.

The chat support team again is of no help. Everytime I have to explain the entire story from the very scratch whether on chat support or calls.

Its my humble request to the person concerned to get it done soon, get the items picked up and return back the amount which is Rs-3052/-.

Attached: Screenshots.

Thanks & Regards
Swati Kalra
[protected]@gmail.com
[protected]

Hi today By mistake I ordered and paid for 3 same items I only want one of them kindly cancel other 2 same items and refund my money before they process the delivery.
Kindly help me to cancel the order and send me the refund and confirmation on cancellation of my order. Let me know as soon as possible.
Order No : SO47014332
Item : hollow square party drop earrings

I ordered 6 numbers of practical storage portable silicone phone headset box wallet. But I received just 5 numbers and the quality is bad.I never expected this from you.The one posted in the pictures and the one I received is different.
So I wish to return the order.
My order number is SO45745525.
My payment was done through net banking.
I would like you to return and refund me back as soon as possible.
I ain't happy with your service.

Please cancel my order, i have orderd by mistake mobile number my order number is SO[protected].please try to understand my problem.next time i am sure i will never make this type of mistake, i love your product.i am sure that i will buy again this product.but now please cancel my number unfortunatly i get these problem please try to understand my problem

I ordered a slim solid color long sleeved T shirt ash color.It delivered on 13 th september 2018 12.30pm.when I. Opened it, the product was entirely different from what l have ordered and it was bad quality.pls return that product and refund me.My phone no : is [protected].Please refund the amount to my account. The product is not good up to my mind.pls take care about the issue

Never CALL ON any of the ### Numbers given here or any other fake and ### websites these are all wrong and fraud peoples sitting in their house and waiting for fish to get trapped in their net. My brother once called in one of these given number a छोर theif telling him self as costumer care looted his money by asking cards details like otp cvv etc his name was Rakesh Gupta(theif). So be aware

DEAR TEAM,

My order number is SO43382096 . My order has been shipped and payment has been made. But i am not able to track my order. The xpressbees has no track record and the club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specofies that the trackkng details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service.

I have ordered Men's Fashion Skeleton Sport Hollow Out Watch (item No. WQW[protected]N), on final payment option amount got debited from my HDFC card for Rs.856.38 /- but in the online page was shown as unsuccessful entry .

Received message for order confirmation with order number .

Want to know faith of my order as if it is unsuccessful then want my debit amount refunded.

Hi,
I had returned 2 products (order no SO[protected] to club factory, I have received no updates on the return status and the customer care number is always busy.
One of my orders (SO[protected] have been cancelled by club factory and the status shows refund happened on 22nd Aug but I have not received any amount back.

Regards,
Himani
[protected]