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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
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Club Factory reviews & complaints page 192

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R
Rani Neman
from Mumbai, Maharashtra
Sep 16, 2018
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Address: 400099

Hello this is ganesh,
I have ordered shoes on dt. 07/09/2018 and i have make payment for same. But due to stock is not available therefore order is not process, i have received sms from club factory
[club factory] we're sorry but while processing your order so45615729, some items are no longer available. A refund of inr 955.955 has been issued to your account () balance or original payment method. If it is refunded to your balance, you may withdraw your balance in club factory app. Also, to compensate your loss, we've put a rs.30 coupon in your account.

But still i don’t have received any refund from club factory, i have request to you please refund to me as soon as possible.
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    H
    Haddy@55
    from Mumbai, Maharashtra
    Sep 16, 2018
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    My earphones are damaged.
    I messaged you in your app. Discussed all my issues related to the product, tried to call you but all i heard was. The customer you are trying to reach is busy, that's all.
    I am trying to contact you from the last 7 days, in app you jst keep on saying one and the same thing.
    You said me to send you video of it.

    My order no is: so43607151
    Club Factory customer support has been notified about the posted complaint.
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      S
      Srishti Maheshwari
      from Jodhpur, Rajasthan
      Sep 16, 2018
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      Hello, from jaipur. I want to cancel my order so47142946.
      Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
      Thank you.
      Club Factory customer support has been notified about the posted complaint.
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        K
        kishan seth
        from Noida, Uttar Pradesh
        Sep 16, 2018
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        Address: Gurgaon, Haryana
        Website: CLUBFACTORY

        Dear sir / mam,
        I have placed a order from club factory on 25th august and my order no. Is so42812358. But i didn't receive the order as well as any kind of information about shipment of my order.
        After contacting with customer care service they told that they deliver it on 30th of august but i couldn't receive any kind of order or call of an delievery executive person.
        Please take an action against it nd deliver my order as soon as possible.
        Thanking you,,,
        Club Factory customer support has been notified about the posted complaint.
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          S
          Suman Groach
          from Udhampur, Jammu and Kashmir
          Sep 16, 2018
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          Please cancel my order so46591241 which was estimated to be shipped on 29 sept. 2018. Please it is a humble request. Since your company club factory is very responsive to customers and sees into their issues.. So please cancel my order. The reason is that i have ordered a large size t-shirt for my but the size that fits me a small one. This is the issue. I just want you to please cancel my order so that we can further continue with this app.
          Club Factory customer support has been notified about the posted complaint.
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            G
            Gauri Daga
            from Mumbai, Maharashtra
            Sep 17, 2018
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            Address: Mumbai City, Maharashtra

            I have ordered Stuff amounted to almost 1 crore Rs, but still the delivery service is very Poor, I have complained about it but Club Factory just doesn't respond, If I lost my 1 crore Rs then I will make a Police Complaint.
            Just make it possible, Make my products deLivery as soon as possible..
            Or else I will delete club factory app and wont allow anyone to install the app, I will make a Police Complaint.
            Club Factory customer support has been notified about the posted complaint.
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              R
              Richa angel roy
              from Palackattumala, Kerala
              Sep 16, 2018
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              Website: Www.Clubfactory.com

              I made 3 orders in clubfactory which didnt arrived yet after their declared date.in my tracking status it is saying - sorry your order has been returned and got a $65 as compensation coupen. My orders are-so41984567, so41858622, so41857921. Somehow please give my product as i already paid through card. I cant click return or refund option as i didnt recieved the products so please send me my products. Im very dissapointed right now.😖😖
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                G
                G. Yeptho
                from Naharlagun, Arunachal Pradesh
                Sep 16, 2018
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                Address: Dimapur, Nagaland

                Please cancel my product of order no. S[protected]. As i will not be available on the assigned date. Since i am a resident student at hostel n will be on vacation and also i want to purchase more and change my address too. Therefore i would like to cancel my order. Please do accept my appology... Will continue to purchase more even in the coming days.
                Club Factory customer support has been notified about the posted complaint.
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                  G
                  Guptapriyanka
                  from Raipur, Chhattisgarh
                  Sep 16, 2018
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                  Address: 474003

                  Item returned and refund is not credited. Tracking no foe the shipped item is[protected]. Item was out for delivary and returned back on september 5 2018. Estimated delivary date for the item was 24, august 2018 i. E. Big delay in delevary time of shipped item by the company. We are contineously calling to the customer care contact no. The same issue but didnt get any responce and resolution.
                  Club Factory customer support has been notified about the posted complaint.
                  Sep 16, 2018
                  Updated by Guptapriyanka                   No refund

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                    Y
                    Yashd07
                    from Mumbai, Maharashtra
                    Sep 16, 2018
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                    Ref - order no. - so44882512

                    Sir,
                    I receiver the parcel yesterday on 15.09.2018 but the quality of the products are not good and also the suze doesn’t fit, hence i wish to return the products.
                    However, on the app, the order is showing unpaid and expired and the ‘apply for return’ is grayed out.

                    Kindly help me return the products and get my refund.

                    Yash doshi,
                    ([protected]@live.in)
                    Club Factory customer support has been notified about the posted complaint.
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                      K
                      Karthik Chittoju
                      from Hyderabad, Telangana
                      Sep 16, 2018
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                      Address: Hyderabad, Telangana
                      Website: Club factory.

                      Dear sir,
                      I had made a guest order in cub factory. My order no is so45388436. I have received the damaged product. Now i want to return it. I not able to see in my order list & it shows paid (0). My order awb no[protected] is delivery by ecom executive ph: [protected] pin:[protected]. I am not able to return the order.
                      Please help me to return my order.
                      Thank you.
                      Club Factory customer support has been notified about the posted complaint.
                      Sep 17, 2018
                      Updated by Karthik Chittoju                       Please can you send courier to return the order.
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                        R
                        Reesha Mukherjee
                        from Kolkata, West Bengal
                        Sep 16, 2018
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                        Address: Hooghly, West Bengal, 712235
                        Website: ClubFactory

                        I'm unable to track my article with order number - so47450221 and i'm not getting a reoly for the same.
                        Please get back to me on my number [protected]
                        Also i have paid the order already through online payment
                        Please help me as soon as possible
                        Its is very disgusting to have be on receiving side of such glitches or maybe purposeful harassments
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                          A
                          Aswathy Anju
                          from Bengaluru, Karnataka
                          Sep 15, 2018
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                          Address: 560100

                          My order number is so44905184. My order has been shipped and payment has been made. But i am not able to track my order. There is no option for tracking order.
                          I want to know by when i will receive my order.
                          The mail clearly specofies that the trackkng details will be available.in 2-3 days..
                          More than 2 weeks gone by and i have no idea where my order is. And no details of it.

                          Please update me asap.
                          Club Factory customer support has been notified about the posted complaint.
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                            S
                            Shan Jeni 2401
                            from Bengaluru, Karnataka
                            Sep 15, 2018
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                            I placed the order on 5 th sept. And in the same day i received a call from them to verify the order and i did it as they mention to press keys on call. My order tracking system stuck on "please be patient, a part of your order ia preparing by factories" since more than 6 days. And near my order it shows cod canceled. I can't understand this cod cancelled status and i want that product on time. Please solve this issue.
                            Order no. So45260453
                            Club Factory customer support has been notified about the posted complaint.
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                            Still club factory has not contacted me. Will i get my products which i have ordered ?
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                              P
                              Pinju
                              from Pune, Maharashtra
                              Sep 15, 2018
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                              This is my first time ordering in club factory.. I ordered as a guest in its website... Order no so46377900... There has been no response after the order and tracking was not available i[censored] order as a guest... Is there any possible way to track order... Or should i be in oblivion till my order reaches me? Already i had paid for the order... And ur customer service no one is picking.. Very bad service
                              Club Factory customer support has been notified about the posted complaint.
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                              This is my first time ordering in club factory.. I ordered as a guest in its website... Order no SO[protected] There has been no response after the order and tracking was not available i[censored] order as a guest... Is there any possible way to track order... Or should i be in oblivion till my order reaches me? Already i had paid for the order... And ur customer service no one is picking.. Very bad service
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                                R
                                Rani Neman
                                from Mumbai, Maharashtra
                                Sep 15, 2018
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                                Address: 400086

                                This is anjali,
                                My order no is so44596672 and awb no is[protected]. I have received sms before 4 days that your package will be delivered today, but still i don’t have received my package i have already done the payment. And i have follow club factory delivered agent but he doesn’t give me proper answers when will i get my package. Please take action if not possible then refund to me for the same
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                                  A
                                  AnjaliKaim
                                  from Delhi, Delhi
                                  Sep 15, 2018
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                                  Address: New Delhi, Delhi, 110010

                                  I ordered black bag from club factory. But colour is worst and size too.
                                  My order id is so45290644and i want to return this product. Please let me the procedure how to return.in mobile application it is showing 0 (Zero) as paid order.
                                  Please let me the producer and i want refund money, worst company and worst costumer experience. Fake company from china. Please don't use this website.
                                  Club Factory customer support has been notified about the posted complaint.
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                                    A
                                    Akshata Gamre
                                    from Mumbai, Maharashtra
                                    Sep 15, 2018
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                                    Address: Mumbai City, Maharashtra, 400050
                                    Website: Club factory

                                    Please cancel my club factory order which i had placed on 8th september. My order number is (So[protected]. The reason to cancel my order is as i dont need the product anymore as it is not required any more and as i am out of town for a month or more. It has already been a week and it’s has no updates for the same. Hence i reauest you to cancel my order asap.

                                    Please, kindly help me for the same asap.
                                    Akshta gamre
                                    Club Factory customer support has been notified about the posted complaint.
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                                      S
                                      Subzs
                                      from Bargarh, Odisha
                                      Sep 15, 2018
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                                      Address: Darjeeling, West Bengal
                                      Website: clubfactory.com

                                      I have ordered 3 items from club factory for 4916 rupees but as a guest user.. Message was received both through sms & mail but i dont see any option to track the status of my order as guest.. M worried so plez reply asap and send me the status details because money is involved here which is already paid
                                      My order no is so47304802. If possible send me the tracking details for including shipping details and estimated date of final delivery
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                                        S
                                        shinigami rem
                                        from Surat, Gujarat
                                        Sep 15, 2018
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                                        Address: Valsad, Gujarat, 396020

                                        I got a call from club factory and i confirmed my order but on the app it shows my cod is cancelled.
                                        Order no.-so45238581
                                        Plz resolve my problem as i want the things that i have ordered very badly.
                                        Plz confirm my order. I have ordered many things through club factory but this time i am disappointed. It has been 7 days and product is still processed by club factory warehouse.
                                        Hope you will find a way to help me and get me the product fast
                                        Club Factory customer support has been notified about the posted complaint.
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