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Updated: Mar 15, 2026
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Club Factory reviews & complaints page 194

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H
himani_gupta
from Bengaluru, Karnataka
Sep 13, 2018
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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: ClubFactory.com

Hi,
I had returned 2 products (order no SO[protected] to club factory, I have received no updates on the return status and the customer care number is always busy.
One of my orders (SO[protected] have been cancelled by club factory and the status shows refund happened on 22nd Aug but I have not received any amount back.

Regards,
Himani
[protected]
Club Factory customer support has been notified about the posted complaint.
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    R
    Ramesh Kr. singh
    from Vengurla, Maharashtra
    Sep 13, 2018
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    Address: Nagpur, Maharashtra
    Website: Club factory

    I have received this message from Club factory. They had given me details and ask me for account number and IFSC code of my Andhra Bank account. Please confirm whether it is true or false. If any amount withdrawal from my Andhra bank account by them who will be responsible for that. Please take action against them for misguided your customers. I hope you will take this seriously.
    Club Factory customer support has been notified about the posted complaint.
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      S
      Shauri Chakraborty
      from Kolkata, West Bengal
      Sep 13, 2018
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      Address: 700106
      Website: Club factory

      I ordered a women's handbag from club factory. So45656115 is my order number. I received an e-mail regarding the package being shipped. However i do not find any online tracking facility for this. They ask me to install the club factory app but when i installed it, it does not show any paid orders under accountorders. I would be grateful if you can help me with the status my order.
      Club Factory customer support has been notified about the posted complaint.
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        C
        cssourabhs
        from Indore, Madhya Pradesh
        Sep 13, 2018
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        Address: Jabalpur, Madhya Pradesh, 482001

        A product has to be returned on club factory but the exceutive of club factory wrongly withdrawn the amount and now using abusive language instead of returning the amount
        Date of incident 13/09/2018
        Client no.
        Club factory executive no. [protected]
        Representing himself as lokesh

        If such compliant is not been resolved asap a compliant will be initiated in customer forum high court jabalpur
        Club Factory customer support has been notified about the posted complaint.
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          V
          Vt Vineeth
          from Delhi, Delhi
          Sep 13, 2018
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          Address: Thiruvananthapuram, Kerala, 695031

          I ordered items via order number s[protected] on 17th aug 2018 worth 1127.23 inr and was waiting for the delivery and now its shows cant be delivered.

          I was waiting for the items and now its showing the order has been cancelled. I just need my money back and the customer care number given has been ringing to infinity and no one is bothered to attend the call..

          Please refund my money back asap
          Club Factory customer support has been notified about the posted complaint.
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            N
            Nickpriya
            from Mumbai, Maharashtra
            Sep 13, 2018
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            Website: www.clubfactory.com

            Club factory order number so25050016. I have applied for return and return pick up was done on 11th of july 2018. From then i have been doing a follow up for my money refund of 1500+ rupees but i keep getting different replies. No one responds over chat and call & when they revert, keep saying 4-5 days. This company is a fraud and this is there business. They send worst quality clothes and when we give return request, they take back the order and never return money. This is how they earn money.
            Club Factory customer support has been notified about the posted complaint.
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              A
              Ana kotnala
              from Noida, Uttar Pradesh
              Sep 13, 2018
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              Address: Bareilly, Uttar Pradesh, 243001

              I have ordered an earring, order number s[protected] from this clubfactory. I paid the item's price through debit card, i haven't received this order yet and now i don't need this item. I go to their website but their is return or exchange option. Please let me know my cancellation confirm ed or not. I request you please cancel my order as soon as possible and refund my money
              [protected]@gmail.com
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                A
                Anubhooti
                from Durg, Chhattisgarh
                Sep 13, 2018
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                Worried abour my order as i need to return my order but i dont see any option for guest loggers to return the item. There was no tracking no notifications nothing
                If you provide an option to log in as a guest, then atleast give an option to track orders and return it.
                There is no way we can contact the customer service. Numbers are fake. Nobody replies in messenger. Its very difficult for customers.
                My order number is so 41997316.
                I need to return asap, cf
                Kindly look i to the matter
                Club Factory customer support has been notified about the posted complaint.
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                  Z
                  Zìñ Aarti Kohli
                  from New Delhi, Delhi
                  Sep 13, 2018
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                  Address: New Delhi, Delhi, 110075

                  I purchased an overcoat order number so45034937 through club factory. Product quality and size is totally bad and i am stuck now as i ordered it through guest id and now there is no way i can track my id on thr app or site to place a return request. Tried calling customer care but number is always busy and once i got through but ivr did not transferred my call to customer care executive.
                  Plz help.
                  Club Factory customer support has been notified about the posted complaint.
                  Sep 15, 2018
                  Updated by Zìñ Aarti Kohli                   None have contacted till now. Above all they have 7 days return policy and I am afraid they might not take the product back after 7 days
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                    R
                    Robina Tony
                    from Ernakulam, Kerala
                    Sep 13, 2018
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                    Website: m.clubfactory.com/home

                    My order number is so43707313. I had made the online payment. On 1st september i had received a message on my registered phone number such as - you order so43707313 is being processed by factories. To prepare your items, it takes about 1-3 business days. I have purchased as guest. So i cannot track my order. Now it’s 10 more days over but no updates from club factory. As i have seen many complaints about this site, i am worried. Please deliver my order as early as possible.
                    Club Factory customer support has been notified about the posted complaint.
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                      S
                      Sajid Mostaque
                      from Kolkata, West Bengal
                      Sep 13, 2018
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                      Website: www.clubfactory.com

                      I have ordered a bluetooth headphone on clubfactory.com. The product id of the product is jmr[protected]n. This order was done by me iniatially but the review of my product is very poor. The product sohown on picture of this online site is very much deffer from the original product. Original product is very low in quality. So that i want to cancel my order. My order id is so46725873. I have been charged rs 276 for this product. Please refund my money as soon as possible.
                      Club Factory customer support has been notified about the posted complaint.
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                        J
                        Julie Ling
                        from Itanagar, Goa
                        Sep 12, 2018
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                        Website: www.clubfactory.com

                        Why is my order number so45293296 from club factory delayed for so many days? How much patience do i need to have? If you continue this negligence to a regular customer you are gonna lose it. The customer care services is nil and disfunctional unlike mytra or jabong who have impressive, excellent customer care service. I request club factory to solve this delayed order as soon as possible because i want my order delivered as soon as possible. Thank you!
                        Club Factory customer support has been notified about the posted complaint.
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                          N
                          Nikita Phaphagire
                          from Mumbai, Maharashtra
                          Sep 12, 2018
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                          I ordered a wrist watch online and when it arrived I didn't look at it but it was already broken it was already open and watch glass was already broken
                          I applied for return but they are deducting my money for the return policy
                          This is not acceptable at all
                          On top of that the customer care service provider is not picking up calls
                          Do not advertice your product if you cannot handle the wrong or damaged delivery or at least change your delivery service because as I said the package was already broken
                          Club Factory customer support has been notified about the posted complaint.
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                            S
                            sheetal kharkwal
                            from Meerut, Uttar Pradesh
                            Sep 12, 2018
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                            Address: Champawat, Uttarakhand, 262523

                            Plz provide me information about my order no S[protected] as I am not able to track my oder because it was an guest order. Customer care number is also not responding. I am warried about my order..I had paid for the order..so plz kindly provide me information about my order.i tried so much for getting details about my order as I tried n club factory app also..plz provide me details otherwise I'll take strict action..plz inform me when it will be delivered to my address
                            Club Factory customer support has been notified about the posted complaint.
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                              H
                              Heba Rahman
                              from Delhi, Delhi
                              Sep 12, 2018
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                              My order number SO46322122 has been paid for but i can't track it? I recieved confirmation message on phone amd email but now when I try to log in it says invalid email/phone. What do i do to log into acc? Or how to track guest orders? Customer service is not replying. It was SUPPPOSED to deliver by 28th sept, I need to know status. Will appreciate help
                              Club Factory customer support has been notified about the posted complaint.
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                                U
                                unnii
                                Sep 12, 2018
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                                Address: Palakkad, Kerala, 678005
                                Website: www.clubfactory.com

                                I have ordered two items, one baby dress and one jewellery item amounting to Rs. 982.44 and the payment also made on 08th Aug'18. It was supposed to delivery on or before 26th Aug. But on 29 th Aug. in the portal it was mentioned that the "item returned return accepted" without intimating any reason. Now almost two weeks completed and there is no response from their end regarding the refund. There is no response for my repeated email and there is no proper number given to contact. Pls. look into the matter and do the needful
                                Club Factory customer support has been notified about the posted complaint.
                                Sep 20, 2018
                                Updated by unnii                                 Is there any updates?
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                                  S
                                  sonadeep
                                  from Delhi, Delhi
                                  Sep 12, 2018
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                                  Address: 201305

                                  I have ordered an item on LAST MONTH AUG 11- 2018. But still i haven't got my ordered item.
                                  I have unfortunately erased all the information about the ordered item from the phone, hence i cannot track my item as there is no order number with me, but i have the registered phone number through which i have ordered.
                                  Please help me out from it.

                                  AND ALSO I HAVE RECEICED MAIL -2TIMES FROM CLUB FACTORY REGARDING DELAYED ORDER STILL
                                  Plz plz help me. (SORRY TO SAY BUT LAST -MARCH-18 THIS PROBLEM I HAVE ALREADY FACED WITH CLUB FACTORY )
                                  These product are really very important for me (For some reason)
                                  And equally my money is also v important.
                                  So plz look into matter, & get my item deliver asap.
                                  Club Factory customer support has been notified about the posted complaint.
                                  Sep 12, 2018
                                  Updated by sonadeep                                   Your order SO43366393 ORDER NO
                                  Sep 12, 2018
                                  Updated by sonadeep                                   I have ordered an item on LAST MONTH AUG 11- 2018. But still i haven't got my ordered item.
                                  I have unfortunately erased all the information about the ordered item from the phone, hence i cannot track my item as order number SO43366393 ORDER NO with me, due to within login apply order but i have the registered phone number through which i have ordered.
                                  Please help me out from it.

                                  AND ALSO I HAVE RECEICED MAIL -2TIMES FROM CLUB FACTORY REGARDING DELAYED ORDER STILL
                                  Plz plz help me. (SORRY TO SAY BUT LAST -MARCH-18 THIS PROBLEM I HAVE ALREADY FACED WITH CLUB FACTORY )
                                  These product are really very important for me (For some reason)
                                  And equally my money is also v important.
                                  So plz look into matter, & get my item deliver asap.
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                                    D
                                    Dilia
                                    from Bengaluru, Karnataka
                                    Sep 12, 2018
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                                    I have ordered an item as a guest from club factory order no. Is so4379440 the quality of that product is very low and unable to return the orderd product.I have already made the payment and there is no link in app or website to return a guest order. Please tell me how to return the received items and please refund my money .it will be better if they provide a link to return guest orders or give some contact no. To ask for the same. This is so inconvenient.
                                    Club Factory customer support has been notified about the posted complaint.
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                                      R
                                      runika
                                      from Gurgaon, Haryana
                                      Sep 12, 2018
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                                      I already submit a complaint before on week but till now there is no revert from your side. what is the status of my complaint.when will you picked up my return order. i need revert on urgent basis. today i got a msg that your pick up cancelled. why you people cancelled my pick up of reverse order. when will i get resolution. need answer. screen shot attached with this complaint. your company doing fraud with customers. i am not satisfied with your services.
                                      Club Factory customer support has been notified about the posted complaint.
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                                        M
                                        Mohammed Neha Parveen
                                        from Banswada, Telangana
                                        Sep 12, 2018
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                                        Address: Krishna, Andhra Pradesh, 520007
                                        Website: Club factory

                                        The order for the personality fashion couples quartz watch was placed through my club factory account. However, i want to cancel that order. I want to cancel the order because it was placed by mistake. I was meant to place an order for a different item and in a hurry i placed the order for this watch. Please kindly cancel the order as soon as is possible.
                                        Club Factory customer support has been notified about the posted complaint.
                                        View replies
                                        The jacket which I ordered, it doesn't fit me well. so I want to exchange it with different size.
                                        Kindly Arrange to exchange my jacket :)
                                        Order Number
                                        SO41831167
                                        Reply
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