Club Factory Complaints & Reviews

I received two items on 25/8/18, dint like, initiated return request on the same date.. Post it back to dtdc warehouse, kapashera on 27/8/18 wch got delivered on 28th but they unacclaimed it n the items are now back at the post offce. I have been trying to talk to them but there is no such medium, chat option is all they have and there too they never respond on time and everytime there is new executive and i have to explain everything again n before i finish the executive is either ofline or a new executive comes up and i have to repeat the whole scene again. I even mailed them but i got no reply from there too. They have 9days return policy and they are just wasting time so that they dont have to refund any amount.

Hi Team Club Factory,

Hope you are doing well.

I have received my order SO43296676 yesterday. The shirt does not fit me so I want to return it.

Firstly, I called your Customer care, solution given to me, they could not take my request for return and advised me to reach out to your chat team.
Secondly, I reached your chat team, solution given by them, I would have to write email.

Now, here I stand requesting you to process my return. Let me see where you direct me too.

My order details are as follows:

1. Order Number - SO43296676
2. Reason of return - Size too small, not satisfied with the material as well
3. Name - Akhil Wadhwa
4. Mobile Number - +[protected]
5. Email Id- [protected]@yahoo.com
6. Address - Flat No.606, Jhelum Arorvansh Society, Plot No. 8, Sector 5, Dwarka, New Delhi 110075
7. City- New Delhi
8. State - Delhi
9. Pin Code- 110075
10. Order Amount- INR 660.88

Please process my request to return the order to get the refund.

I have had enough of you guys and trust me this is my 1st and last order from you.

Terrible, worst experience I have had with you guys.

Looking forward to your swift response.

Regards,
Akhil Wadhwa
Co. No. - [protected]

I ordered a Kids Girls Denim Patchwork Lace Dress, there is an issue with the size as well as the quality of the dress. I want to return that, i made the payment through cash on delivery (mode of payment) and i can't find any way to return the order I want the money back. Please acknowledge the issue and resolve this as soon as possible, my order no. is [protected] (SO[protected].
Please try to make the returning of item as easy as ordering the item, hope you will consider the suggestion.

[protected] is my shipment number. I did not receive my order and it shows delivered!! How irresponsible!!! I was not even contacted by any delivery person regarding this!!

For 2 days the courier company delayed the delivery and now says delivered when i did not receive any calls from them or the order.
Such irresponsible behaviour.
Neither XpressBees nor Club Factory did anything helpful when i called them.

I have ordered a product from CLUB FACTORY. My order number is : SO41973634
I have ordered it from guest account and now i do not have any option to initiate the return request. Product is of very bad quality color shown and design and pattern shown in site is not at all of same quality.
I am very disappointed with the product that i have received.
More over I have complained hell lot of times but no one is arranging a pick up service for this ### product and also since its not my fault that product is not good i am not ready to pay a single amount. Please refund my amount in my citi card.

Regards
Sweta

I want to cancle my order because i am not intrested to buy this product, but i really like your product, at this time i will not purchase it So kindly accept my request and please cancle this order
My order no is SO43975823
Its my humble request to club factory please cancle this order as soon as possible
Hope you will understand my situation and compromise with me
Thnku...

I have purchased shoes on 2018 Aug 30, till date I didn't received any updates on order shipment, or not received any l link to check the status.

Information of incident:
Date: 30 Aug 2018
Product: Men's Mesh Casual Sheakers
Cost: Rs 859.26/-
Color: Grey

As expected, would love to get the requested product as a first solution, and share the actual status of product shipment to me using SMS/email.

The product I received against invoice no -SO44400601 was completely different. That is no match to the product I ordered. The app is still showing that the product is being processed by the factories but it has already been delivered. So I am not getting an option of refund. I don't know if there issomething wrong about the warehouse or app. Kindly look into my problem

Dear Team,

greetings!

I have place an order for Bluetooth speaker blue color on 26th Aug 2018 but still i have not received it, i have attached screen print of the confirmation message please look into this and do the needful.
order no-SO42464851, and also i received confirmation call fro the back end team. but still i have not received the product. Please let me know if you cant deliver the product to the given address/pincode.

I would like to cancel order placed in club factory as guest and get the refund for the amount paid online in club factory. Got mail saying product delayed further and there is no way to cancel my order from app or website as i have ordered as guest member

It is really taking long time and product is still delayed further. So, i no longer need the product. Please cancel the below order and refund.

Order id - so42772486

This is to inform you that i ordered a blazer order no so42626266 as a guest checkout.
The received item is small in size. So i want to return it. I have already emailed and tried to contact support, but the customer care number is not reachable.

Please guide me with proper steps to return the item as soon as possible
Order no. So42626266
My email : [protected]@hotmail.com

Hi team,

This is to inform you that i have ordered few items from club factory as a guest due to some reasons i need to return the same. As i had logged in as guest now am unable to return the same as the order list is not showing the return mode for the guest customers. I request you to treat this as a priority and let me know the mode of the return.
Also would like to know the refund mode.
Appreciate your quick response. My email id : [protected]@gmail.com

This has to inform you that i ordered a shirt order no so40558371. I received the above item few days back but the received bag is not as per we ordered so i want to return it. I have already informed this to help centre but nobody take any action. Ultimately i inform you to kindly give proper guidelines as soon as possible
Order no. So40558371
My email vaswani. [protected]@gmail.com
Ph: [protected]

It was something like flash sale in the app called club factory..I saw the option like cash on delivery ...it was like membership for cash on delivery and it 49 Rupees n I paid through paytm then balance got deducted later the account page is like error..how should I resolve ...its the second time Ian facing this issue.. please help me out with this problem...

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so44053986, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order

I have received message on club factory name and given mob no. [protected]... Message is as follows :-
Congratulation you are winner of club factory companey online shopping you win 1st prize tata safari car and amount price is rs. 1280000 registration service charge rs. 12800 on deposite only for details contact no. [protected]..

So this person name is mr. Rohit kumar.. And he is demanding for our adhar no, pan no and driving licence and also saying for deposit above amount in account no...
These # are totally fraud and frauds with innocent peoples... So pls take aaction

I made an order from club factory order no - so42583203. But i'm not able to track it. Plzzz help me with the same.
The order has been made 1 week ago or more than that. Kindly send the tracking details. Club factory should make a provision for tracking guest orders as it is very troublesome to track guest order
Only one mail was sent after that no email no message.
Plzzz do something

Dear sir,
I bought wonmans shoes at club factory,
[club factory] we're sorry but while processing your order so36392483, some items are no longer available. A refund of inr 821.3814 has been issued to your account balance or original payment method. If it is refunded to your balance, you may withdraw your balance in club factory app. Also, to compensate

Your loss, we've put a rs.30 coupon in your account.
Now i can't open my account
How can i refund my money?
I can't contect with any person

My contact number is [protected]

I requested for return pickup of the products received from clubfactory on 21th July and till today no one has picked it back. On support chat i daily explain my problem, provide screenshot of the return request and everything they want requested for return pickup of products received from clubfactory on 21st july and till today no one has picked it back. On support chat i daily explain my problem, provide screenshot of the return request and everything they want but no effect just they say it will be picked in 1-2 days n making me fool everyday. They say it will be picked in 1-2 days n making me fool everyday

Kindly solve my issue and to get the refund

I want to cancel my order. My order number: SO43916515. I ordered a wrist watch on 31st august 2018 with cash on delivery. The total price of the item including the shipping charges was rupees 302 but when i picked up the confirmation call they said that the amount to be paid on delivery is rupees 5000 something. The price of the watch was claimed to be rs 378 and delivery and shipping charges of over 4949. This is blatant fraud and therefore i dont want anything to do with it anymore. My order hasnt even been shipped yet. I want to cancel my order right now.