Club Factory Complaints & Reviews

I had placed an order on thin online shopping site. I received those products on time, but the product was totally different from the picture. I didn't like those products. Whatever I sent a return request to the, they accept my request and my pick-up was done by their courier partner. They sent me a text after few days that they received my products and refund would be done in few days. after that they sent me another refund text and said...

I had placed an order on the 14th of August, i have as well received a confirmation on the same .
On the 17th of August i have received another confirmation that the order is being processed .
Today that is the 31st august when i tried to reach out to their customer care executive he tells me that the order has been cancelled as it is out of stock .

firstly when i purchased the item i have not received any notification...

Dear Customer,
Congratulation you are product order.Tv show CLUB FACTORY.COM
shopping result are out in the selected for name of mansoon-luckky drw.., your name to open the luckky drw.you have two options
1st is Tata safari
2nd is Payment of Rs 1280000/- The charge of REGISTRATION Service 6500.00, for more details contact us:
[protected]
I know that they work as a hurdle but how come my details....

I ordered one product twice by mistake and paid amount via e-wallet. Please cancel one order.
I am a student and it is my hard earned and saved pocket money. It is very valuable to me . I was very excited for the product and ordered it twice due to excitement. Please understand my situation and help me out. Your kindness will always be remembered.
Order number SO44068012
Inr 208.93...

Hi! I have received wrong items yesterday after waiting 15 days(Ordered on 12Aug, received on 31August 2018) for my order in India, Himachal Pradesh(175001-zipcode) This is my order number SO40113297, I had ordered some 5 items and none of them have reached me, instead I have received someone else's order I believe. The event I planned to use the items I had ordered for is here, now What am i supposed to do?
I tried the customer support...

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is SO43938970, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order...

Club factory never returns your refund. They sell used stale products and after picking up the return there will be no mail/msg, they give a paper receipt. And with that paper receipt I ve been chasing this fake company for 2months. Haven't received the refund of SO30544623 order. And they keep changing the status of return also daily.

The product pictures are just pictures of chinese, what they actually send is stitched by...

Need to return the product as the size is not suitable ORDER NUMBER: SO40976086
The size of the jacket we ordered was XL but the product which we have received is not of the correct size . I tried to login with the user Id but it's giving that the account doesn't exist so I'm not able to cancelthe order.
The mail I'd also is not provided .
Kindly take it return n refund the amount...

I was order two items in club factory. With Rs. 1445. After few days one ofmy item is cancelled due to missing. But act like smart like They increase the price of that product tremendously. And the money of Rs. 860. Im also inform them what happened in chat. But still im not able get my money back andcannot refund money to my account from 25 days. And Also another item is not delivered yet. So please respond to my complaint. Otherwise i'll...

Hi Team,

I have ordered Handbag in Club factory.. But the product is too worst and too small, Its simply looking like toy bag.. I am very much depressed from morning.

Its taking too much time to connect customer care, hence challenging to be on-call being a working women..

Can you please help as I have ordered as Guest and unable to view return option..

Your response is Highly appreciated.....

It's too delaly sorry I can't wait for so many days...so I want to cancel my order please kindly cancel my order and it's delivery time gone I have trusted many times but this time I can't wait for one product about so many days...So please immediately cancel my recent order I hope you understand my situation and kindly solve my issues...Dear club factory...

I want to return my order which was I received on 30th august 2018. I did not like my order so I want to return my order
The order id of my order is SO41306771..order no. H
as you know that the customer is very important because if the customer is not satisfy from the order which he was received so the company had to return the value .I will be very grateful if you proceed this......

I had made a order in club factory. My order no is so43568249.. Now i am not able to track my order.
since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is....

I got a sms from Club Factory that i won a lucky draw and they are giving me 2 options, option 1 is Tata Safari and option 2 is INR 12, 60, 000 money prize. So I tell them that i want to avai the money prize, Then they told me to submit INR 6, 499 charge to process my payment, I gave them INR 6, 499 but after some time they again called me and ask me to give INR 49, 000 more because my bank is not accepting this large amount. When I told...

I had made a order in club factory. My order no is so26590800.. Now i am not able to track my order.
since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is....

My courier has been picked up 7 days back and today I got a message on my app that my refund has been canceled by the company.
I called customer care and got a cold response from then and he disconnected the call without listening to the complaint.

this is fraud company now I have realized.

My order no is:- SO 36913787

I have applied for return for 2 products related to order no. SO36913787...

I ordered full sleeve t shirt & men's casual pants from club factory. But quality is worst and size too small. My order number : so40093876. And i want to return this product. Please let me the procedure how to return.in the website there is no contact details or any address. Please let me the producer and i want refund money, worst company and worst customer experience. I personally suggest don't buy from #clubfactory. I hope to get proper...

I ordered two dresses from this site and one of them was not the dress i was hoping for so i returned it. A man came and took the order back but didn't pay the money neither it is credited to my account.
So the dress which i returned and didn't get back the money was "sweet bow design sleeve solid dress" which was of wine red colour. Its costs was rs.498.04.
Transfer my money asap via any means. I just need back the money....

I have been requesting you to refund the amount of rs 2397.54 for my return order bill no.[protected]. The details are as under:
That i had placed an order on 13.07.2018 for the following items:
1. Thick lock makeup eyebrow pencil qty 1 * rs 117 = 117.04
2. Sexy fashion sandal (Black) qty 1 * rs 726.17= 726.17
3. Wild pearl hook earings qty 2 * 67.76 = 135.52
4. Thick bottom open toe sandal (White) qty 1...

I had receive a order from club factory but due to some issue i had to return the same. But they do not have any customer number, all numbers mentioned on net are incorrect. I called on number [protected], they are asking me my debit card no, card exp details & cvv code which is very confidential. How can do that & this number is registered as club factory number on net....