Club Factory Complaints & Reviews

I ordered a watch i received it broken. N i am very disappointed. It's glass is broken into tiny pieces n i want to return it. I ordered it n received it after 15 days. The delivery process is also very slow. It's a black watch whose design is in the glass of its dial only and that glass is broken. It's now useless. I seriously want it to be exchanged as soon as possible..

I have ordered a product - so40518206. I have already made the payments for the same. However when i am tracking the order it says that they cannot locate the address / phone number. I cannot find a valid customer care number as well to call. The support staff on the app are giving me numbers which do not exist.
Please help me get the product.

Would request someone to please get this resolved for me.

I have placed an order so41450922 in club factory and i received a confirmation. It has been few days since i placed the order. But after that am not able to track the order nor receive any notification. I tried to contact the helpline number, they do not even respond, or it says theat the number is busy.. Even the customer support which is in the app also does not respond. I need to know the status of my order.

I am buy a charger order no. S[protected]. But charger is very poor quality. If my charger is refund immediately. Please change my product. I buy date 13august 2018 a charger. And deliver these items 22 august 2008. I buy mi company charger. But dilever charger is samsung company and very bad quality. This charge is no work. Please change my product immediately. Please help me. Thanks

I have ordered for a blue and white strips tshirt in a size xxxl but its come very deleyed and reminder message perhaps its delivered after long time wait, when it was delived firstly the tshirt is very small in size xxl and a rejective too. So i kindly want to return it... Its my first ordered with club factory dont break the chain, i really want to shop more further in future...

Hi this is teja from hydrabad i need help from you plz cancel my order and refund my amount 216 rs... Order no. (So[protected].. I want to change my product... I will re-order the another item plzz cancel my order as soon as possible i hope you people done this complaint because it will help for further bookings.
Notify me at...
[protected]@gmail.com

Thanks
Teja

Dear sir/mam,

I have ordered a pair of women footwear and a women bag from your site club factory. But i have to say this which product your shows on site that all are fake. Because i have purchased a bag, its quality is too cheap, stitching is also not properly done by your site.
Please find the pictures also which i have attached. And i have also purchase footwear its size is too short according to my size so, requesting you to kindly exchange our both the products with new product.
I am sending you the return on your address and also will put the paper on it with the returning reason and also will write that which product replace with which new product.
My order no is so39196743

Do confirm your return add please also tell the exchange process, if i want to exchange my bag with some another product that how can i mention and where?

And also tell the timing that for completing this procedure how much time will you taken by you?

Sorry pics could not attach due large size but i am sending the product you can see.

I ordered some clothes from the club factory app and paid for it online. When they got delieverd there was some size and material problem so i returned it. But i didnt get the refunded amount in the bank account when i withdraw it on 7th august 2018 from the club factory balance.
Please help.
Order no. So31089171
Return id : son[[protected]]
The amount is 2633.01 rs. / 38.29 usd

We are chasing them from long time still didn't get responce from them.

Please revert.

Hi!
On 20th and 21st august, you have shipped my orders as so40901756 and so40953312 but due to my mobile, which is not in working position (Battery has spoiled) it will take two three days for set it right. So i am unable to receive the phone call from the xpress courier guye.
Kindly send my courier, as i am living in my place.

Thanks and regards.

Placed a return request on 31July for the order delivered on 30 July.
Today is 23 August and still no clue about the vendor who will be picking the return request parcel.
Trying to contact the customer care through call, no response, as its busy always.
Through chat i'm not getting any helpful response. they only say i have escalated and someone should/will collect it within 4 days. 4 days have turned into 23 days. still no update.

I had made two orders on 20th july but there is no sign of it in my orders paid section of clubfactory. Also no one is responding from the helpline number. I already made the payment but it is not reflecting in my account . This poor service also compels us to contact fraudulent numbers. Take action as soon as possible. I'm trying from a very long time.
ORDER ID-SO41744902

Hi,
I have placed one order on club factory,
This is my order no so42328817. I want to track it but am not able to see anywhere on the website i asked to support also but no reply
Please help me track my order.

I am not able to see it anywhere on the website. I want to track and know it will deliver. It is urgent please help me out regarding this

Plzz cancel my order i have ordered by mistake sorry for the trouble. My order no is so41871316.. Plzz try to understand my problem, i really like your product, but now iam not interested to buy, i luv your product, next time i will surely buy ur company products, but know i want to cancel my order, plz let me know my cancellation confirmed or not, plz cancel my order, let me know soon.. Iam sure that you will cancel my order

My order has already been paid and got the message too that it is shipped. Post that i have no clue where it. When i used the link to trace order the login id is shown as incorrect though on that same i'd i have received payment and shipment confirmation. Is this some kind of fraud? I need to know how i can trace or complain to club factory about it?

I'm writing this mail in order to request you to look at my order as I have ordered on 14 August and it has been 10 days and still it is not prepared for shipping.. It's taking too much time for what reason. It's my first experience with club factory and it's very disappointing.. My order no is 40433678.reply me fast with this mail and make it fast

Today the 22/8/18 few hours back i have mistakenly placed an oder for the above mentioned hair straightener through credit card and my oder number is so42109689. I don't want that product instead i was looking for some other item from the same company, however i have selected the wrong item. Kindly accept my cancellation as far as possible.

With regards

Nazie momin

Hi plz cancel my order as by mistake i ordered it twice
Cancel my order number so42131771
Because the confirmation mail was not coming from your side since two days i thought that order has not been placed. So i ordered it again. Now it's been confirmed and i will get my order on time. I kindly request you to cancel the order number so42131771.

Thank you

I have ordered earings on 29july which were scheduled to be delivered on 14 aug (After 15 days). On 14 aug i got message that product is not delivered as order cancelled which was a pre paid order. I wonder which sane person cancel the order after paying. From 14-aug i am continuously following up with the club factory people and their delivery partner-ecom (Which i dont understand why i have to liaise with them as its club factory responsibility) and everybody is saying the same thing that we are working on your request on high priority. I dont think club factory people are aware about the term "high priority". Highly unprofessional behaviour from the staff and pathetic service provided by this website. I recommend never use this site for any shopping as these guys are fraud.

Hi
I have order 2 jackets from club factory,
After I got the jackets, I found size is too small, so I have requested for the return
It’s almost a month I didn’t get any update about my return, I called their customer care many times but they r always busy,
I complained in the club factory support
Chat but they keep saying, they requested for return and they courier guys will come and take my returns
Can u plse help me return my money

This has to inform you that I ordered a dress order no SO37154700 I received the above item on august 15th 2018 but the received dress top is loose and bottom is tight. So I want to return it. I tried calling the help centre too I don't know what to do now. Ultimately I inform you to kindly give proper guidelines as soon as possible
order no: SO37154700
email id: [protected]@gmail.com