Club Factory Complaints & Reviews

I had ordered 1 pair of earring in club factory. I received the wrong product. So i thought of returning the product. But when i tried to return the product it is asking for 90rs for return even though it is club factory's mistake.
I tried to contact them but no response at all.
Kindly help me on this. They are keeping condition like we have to return in 9 days.

Dear Sir,

This is to inform you that i have order 2 item ORDER NO SO39110923 & SO39682869. One is JBL CHARGE3 BLUETHOOTH SPEAKER and another one is LEATHER MESSENGER MALE BUSINESS SHOULDER BAG.

But, as per my order i have received one parcel when i opend it for my surprise its other product. whcih is knee belt.

So, request you to kindly let me know when i will get my order and send some one to collect the wrong parcel which you sent to me.

Waiting for your reply.

Thnaks & Regards,
Veeresh

I have ordered some articles from Club Factory Order Number[protected], According to Club Factory expected delivery date was 12 Aug, But the shipment team(Ecom Express) has tried to deliver it on 6 Aug 2018. Unfortunately i was not available on that day to collect the parcel.But it was written in Club Factory as well as on Shipping Company site that if their is any glitch then the shipping team will try to deliver that parcel again on next business day, but I haven't got any information regarding my parcel .I tried calling shipping team but None of the shipping team customer care number was working.After writing several emails they said that they will try to deliver that parcel within 24-48 hrs, but at last no result.I just saw their tracker and it was written that the parcel got returned to Club Factory.It was my first and a prepaid order.So i want you to refund my order amount (627.54rs) in my Paytm account through which i have done the payment.

Firstly i want to suggest you that please timely update the tracker.
Secondly, give responsibility to those shipping team who are serious towards their work not to those who take the work just for granted.

I buy wireless headphones on club factory which cost ₹87 appx but when they delivered me the product and I opened it only silica gel wire available there not headphones in that pocket so I request you please refund my money because you cheat Ur customer. I Paid for headphones not for wire .pls refund my money as soon as possible.totally unstatisfied after buying this product.Order No SO38141395

This is to inform you that I ordered a bracelet, bangle & purse order no SO39126640. I received the above item today but is so big, ie bangle & bracelet. The purse also can't open . Kindly refund the amount. I received the above item today but is so big, ie bangle & bracelet. The purse also can't open . Kindly refund the amount. Kindly do the needful ASAP

I ordered the mentioned product on clubfactory as a "guest user" on 8th August 2018. The product has delivered on 18th August 2018. I wanted to return/ replace the product. I contacted your customer support with email and a call but there is no use. I have some complaints about the product. I wanted to return / replace.

Request you to give instructions to return / replace.

Hi,
Had returnted the mentioned items and received the amount in club factory account balance in $ on 7-aug-18. Refunded id sor[protected] @ sor[protected]. Same has been transfered to my bank account on 8-aug-2018. But still not credited in my account for last 12 days... Your time is 10 days to credit the amount. Am waiting these amount for last two months..

Account no [protected]
Name nisar e a
Branch mattanchery

So pls do the needful for the same...

Next step will move to consumer court..

My product order number is order number: so39501946 and i have placed my order on10 august but not getting any updates and product didn't received plz refund my money if you can't delivered it, club factory plz update your website so that i can do more shopping plz call and tell when my product is going to reach to me, if you can call on pod then why not on online payment ઉ satisfie ur customer

I ordered one top from club factory... But colour and quality is worst and size too... Its worst quality nd its my first and worst exprience with the club factory shopping site... Its really disappointing me so much... Kindly plz return my product and refund my money as soon as possible in my bank account...
My order id is so39091822 and i want to return this product nd return my money... Its vry cheap and third class material... Plz return ur product nd return my money... And its dilivered also too late... I am satisfied witb ur all things... And in ur site image is tooo different...

Regards
Chandni

Please help me. I ordered few items in club factory and before delivery i returned back. I returned all orders. What i got is the refunded balance in my club factory balance. I withdraw it to my bank account but i didn't receive any money. Refund id is sor[protected]. Order number is so36312169. Please help as soon as possible. Please. My refunded amount was 8.43 usd.

They demand charger for both delivery as well as pick up. Even if the fault lies at them they still charge for the defected products which we wish to return.
They deliver wrong quantity products.
Their quality is third grade.
And their service is very very poor.
Processing time for any query is about a month.
My order no is so35934102.
In this order till now i am getting a loss of 1130 rupees.
The delivery charge was 100 rs
Now since i have to return my product which was actually demaged and a wrong quantity product. They are again charging 100 rupees while not ensuring a cashback

While browsing through the offers available on the specified website, i mistakenly placed an order for a watch, which i do not desire currently. The order is on cod basis and i do not wish to purchase the watch. Would like to cancel my order dater[protected]:44:44, order number so41484993, of a women's leather watch.

Kindly cancel my order.

Awaiting reply
Shreyanshi agarwal
[protected]@gmail.com

Update please!!

I placed an order a week ago as guest user and i am not able to track it since then.

I have been trying to have a check everyday. Very bad experience. No idea about it.

Order number : so40610220

When i rechecked the page, it says the order doesn't exist.

Kindly give me an updated status.

It is creating a big time confusion.

I ordered the parcel by mistake so kindly consider my problem although i like your products but i ordered that item by mistake and i want the other product so kindly delete the item as soo as it's possible so that's i can order my next item easily and do it fast so that i'll get my new parcel soon. Kindly do it fast it's a request i hope you will help me out. Thanks

Hello, i am khadeejath mumthaz from kerala. I want to cancel my order no. So41373486
Please cancel my order as soon as possible because i made a second order for the same items by mistake. I have a previous order for the same set of items which i would like to keep. The payment was made already through debit card. Kindly reverse the payment. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
Thank you.
Moinu. [protected]@gmail.com
Khadeejath mumthaz

Please cancel my multifunctional shower bag. N refund me the money. My order i'd is - so41373007. I ordered that product by mistake kindly look into it n sort it out it's my 1st time with club factory and i hope it doesn't gets ruined. I really want you guys to cancel it and refund the money back in my account. Do let me know within how many days the process can be down

Hi team,

I was happy and satisfied customer of club factory earlier, but now i am really disappointed with the response and timelines promised for refund, i have been waiting for refund from 15 days now, every time i have been asked to wait i tried to reach customer care numbers and that is also always on another call.

Can you guys provide me resolution

My order no. Is so29543758 by mistake i put my address pincode wrong and now its been more than 1 month their is no help. I wanted club factory to either change my address or as soon as possible refund the amount. If its not possible it will be my last order with club factory. If they not have any policy regarding that they should make one. I want you to resolve the issue as soon as possible

I am a guest i don't get any information about my order after confirmation and i also didn't get any tracking details of my order so i want the detail of my order and tell how i track my order plzzz send all the details of my order..
My order no. So39949697
I am so tensed because i can't check my order so do message then i will free from your answer
We

Hello sir
On 31st july we bought an item on club factory
We bought it on cod but the amount cut from my debit card, no send the detail for by are u cut amount ……
It said the following
Thank you for using your sbi debit card 459xx5096 for a purchase worth rs178.46 on pos [protected] at facebk us74qgehh2 txn#[protected].
Thank you for using your sbi debit card 459xx5096 for a purchase worth rs321.54 on pos [protected] at facebk qs74qgehh2 txn# [protected]