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1.1
Updated: Mar 15, 2026
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Club Factory reviews & complaints page 209

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K
Kailas Pawase
from Nashik, Maharashtra
Aug 16, 2018
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Address: Pune, Maharashtra, 411027
Website: www.clubfactory.com

Please cancel my oder from club factory. I have ordered Travel Carrying Storage Case Jbl Charge 3 Bluetooth Speaker on[protected]:37:16 by mistake sorry for the trouble, my Order Number is : SO40124818, please try to understand my problem, now i want to cancel my order, Please let me know my cancellation conformed or not, Please cancel my order, lt me know soon, I am sure that you will cancel my order.
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    N
    neel5481
    from Pune, Maharashtra
    Aug 16, 2018
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    Address: Pune, Maharashtra, 412307

    I have ordered from club factory and my order ID is SO36584636.

    It has been 18 days and still i am not able to get my order. When i open my application to track the order, it shows nothing.

    I have wrote an email about this but i didn't get any response.

    Why is this happened ? Is club factory is fake ? Can you solve my query ?

    Thanks,
    Neel Patel
    Club Factory customer support has been notified about the posted complaint.
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      K
      Kavya C
      from Heggadadevankote, Karnataka
      Aug 16, 2018
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      Address: 560033

      AWB no[protected]
      Order id-S[protected]
      I had ordered my product on 22/07/18
      and got delivered on 6/08/18, I had requested for the retirn and refund the product on 6/08/18 itself.
      Kindly requesting you to take back the product and refund the amount back as soon as possible.
      It's already been delivered on aug -6, 2018
      I'm trying to contact the club factory customer service it's showing me it's an invalid number.
      So please do the favour as early as possible.
      Thanking you,
      Club Factory customer support has been notified about the posted complaint.
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        S
        Shafiya Malik
        from Mumbai, Maharashtra
        Aug 16, 2018
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        Please cancel my order, I have to leave the city for some personal reasons. So I can’t receive it anymore and So I want to cancel my order. My order no. Is So39713703. Please cancel my order I hope you understand please I request for you to cancel the order. Sorry for the inconvenience, but I hope you can understand and cancel my order because I can’t recieve the order after 22nd August. I am very sorry. But please cancel my order.
        Club Factory customer support has been notified about the posted complaint.
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          G
          Garima k
          from Jodhpur, Rajasthan
          Aug 16, 2018
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          Address: Jaipur, Rajasthan, 302017

          Name - Garima, I haven't received my order yet.. My SO is So34601371. I placed my order on 23-7-18. My order was shipped by ecom whose track ID is[protected]. When I spoke to the customer care service of ecom they said that my order is RTO lock and only can be unlocked by Club Factory permission then only my order can be deliver. Plz unlock my order do the needful
          Club Factory customer support has been notified about the posted complaint.
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            S
            Sujatha. S
            from Tumkur, Karnataka
            Aug 16, 2018
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            Address: 560032
            Website: www.clubfactory.com

            Call centre people are harassing for debit and credit card. Inpite of giving details also they say we got the message but just bluffing g and harassing g to give different card details we have called already 20times let of which 10peiple have taken out details and says msg received where as we haven't got got any message nor particulars of five refund amount. Order ID ( SO[protected]
            Club Factory customer support has been notified about the posted complaint.
            Aug 16, 2018
            Updated by Sujatha. S             Order id= SO39964195 refund the amount and return the product
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              A
              atuljaitly
              from Ghaziabad, Uttar Pradesh
              Aug 16, 2018
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              Address: 201301
              Website: club factory

              I placed two orders vise order nos. S[protected] and s[protected] since delivered consignments are not up to the mark, i called their customer care no [protected] for return of the consignments, i was told to download their application and then go to my account and then do the needful for return but in their application full options are not appearing to give instructions for return of consignment. Since i want my refund, pl. Assist me,
              Club Factory customer support has been notified about the posted complaint.
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              I want to cancel my order because the delivery date is too long.I can't wait for so long.I hope you will take the action soon for the cancellation of my product.
              Thankyou.
              Reply
              My product id SO35625866. i want to return my product.
              Reply
              I odered slippers, whose size is very big, i want to change the same.
              Reply
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                S
                Swapnali Phatak
                from Pune, Maharashtra
                Aug 16, 2018
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                Address: 411057

                I have ordered (Guest) sandal from club factory but size is less than i expect so i want to return that.
                Can you please tell me procedure for return.
                And one more thing i am trying to reach you on customer care number but it’s not available.
                While ordering that i have not logged in. I have directly ordered it. Either i want exchange or return.

                My order id is: so36652043

                Please help me in that.
                Hope to see your response early.
                Club Factory customer support has been notified about the posted complaint.
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                I am Sawani Datta from mumbai. Please cancel the delivery of my order with order no. SO38680704, dated[protected], at tifr colony, colaba, mumbai. I have mistakenly placed my order. Sorry for the inconvenience. Please confirm my cancellation at [protected]@yahoo.com
                Reply
                I will be not able to receive your orders on tht day, so please consider my request
                Reply
                Nidhi Deshpande's reply, Aug 11, 2018
                I am not able to receive the order
                I didnot recieved product.no messages and mails...
                Reply
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                  K
                  Keyur Kariya
                  from Bengaluru, Karnataka
                  Aug 16, 2018
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                  Address: 632014
                  Website: www.clubfactory.com

                  I had placed an order "SO38998465" part of which was cancelled as it got out of stock and a refund was generated automatically for that item and i want my complete order to be cancelled. So please make the necessary and initiate the refund for both the item as early as possible. Without one item the other is useless. The worst experience with Club Factory on my very first time
                  Club Factory customer support has been notified about the posted complaint.
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                  My order no. is SO38193062
                  i got only earphone hanging wire... but i ordered for Bluetooth earphone... this is completely worng...
                  Reply
                  I haven't received my refund and telephonic customer care number is never available.chat process is a. Fake thing I guess.they never like never address the concerns.
                  Reply
                  I lost my account where i orderd so many products 11 august pay from paytm and when i loging with my facebook id club factory didnt show my order even in cart or order .😡😡😡😡😡😡😠😠😠
                  Reply
                  Please cancel my order my cod order no. So39323413
                  Reply
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                    T
                    Taniyaatik
                    from Jaipur, Rajasthan
                    Aug 16, 2018
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                    Address: Sirohi, Rajasthan, 307001

                    I lost my ID and when I tried to recover, I saw a message, any account in this email not valid
                    So kindly request uh help me bcz mene ya order b kiya h uss id se and payment b krdi h card se so ya plz help...
                    Phle b order kiya h but ese id koi bnd ni hui suddenly id log out ho gyi and open b ni ho rhi password b change krne ki try but huaa ni and new id bn gyi or ab Phele vali or abi me dono me same Email h but meko na order show ho rha abi but order ki payment ho gyi h card se uss tym date b show hui thi 22 August so plz plz help
                    Club Factory customer support has been notified about the posted complaint.
                    Aug 16, 2018
                    Updated by Taniyaatik                     I didn't have any image
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                      A
                      Amulya sagi
                      from Delhi, Delhi
                      Aug 16, 2018
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                      I would like to cancel the order so40729915
                      There is no option to cancel in the app & also no response from them regarding this from them.

                      Also when tried for doing online transactiom it wasn't possible, leaving me no option but to apply cod which is 100 extra.

                      I also expected a short delivery period i can't afford to pay for it then.
                      So i request you to cancel order because in won't be available to pay the amount either
                      Club Factory customer support has been notified about the posted complaint.
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                      My product is but size problem
                      Reply
                      I want to cancel my order because the delivery date is too long.I can't wait for so long.I hope you will take the action soon for the cancellation of my product.
                      Thankyou.
                      Reply
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                        A
                        atulpund25
                        from Nashik, Maharashtra
                        Aug 16, 2018
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                        Address: 4220013

                        Dear sir/madam
                        We have barrow landry bag from club factory order number so34025060. Due to very small size we have return the product as per the company policy. As per their policy refunded amount was rs.302.48.
                        But i have received rs.0.00 from the concern company.
                        Photograph is attached for your reference.
                        Please look in to this matters and resolved it early as possible.
                        Expecting positive response
                        Thanks

                        Regards
                        Sayali mandlik
                        Club Factory customer support has been notified about the posted complaint.
                        Aug 16, 2018
                        Updated by atulpund25                         No response from Club factory
                        Aug 17, 2018
                        Updated by atulpund25                         No response from Club factory
                        Aug 20, 2018
                        Updated by atulpund25                         till date club factory not respond
                        Aug 21, 2018
                        Updated by atulpund25                         Dear sir/ Madam
                        please help us.
                        Till Date club factory not responding
                        Aug 24, 2018
                        Updated by atulpund25                         Not getting Response from Club Factory as well as Consumer Court.
                        Expecting response from Consumer Court
                        Jul 19, 2019
                        Updated by atulpund25                         Thanks my complaint has been resolved.thanks
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                          D
                          Divya230
                          from Kota, Rajasthan
                          Aug 16, 2018
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                          Address: New Delhi, Delhi

                          Sir,
                          I didn't receive my order which is a necklace but on ecom. tracking shows it delivered in current status and I already paid for my order and I didn't receive any oder till now on my address please kindly do something for this matter so can receive my order or may refund my amount if my order is not giving
                          My order no. is SO38681125
                          Thank you!
                          Club Factory customer support has been notified about the posted complaint.
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                            S
                            Sohani Yadav
                            from Gurgaon, Haryana
                            Aug 15, 2018
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                            Website: Clubfactoryapp

                            I placed an order with club factory and i am not able to track it. The last time i checked it showed that my order was on the plane to India but now when i go to track it the tracking bar says, ‘ Tracking:None’
                            What does this mean? Is this means my order is cancelled?
                            Please look into it as soon as possible and let me what the scenario is. If it’s cancelled, I’ll place a new order but I really wanna know where my order is. The tracking page in the app is of no help at all. Please reply to this as soon as possible.
                            Order number-SO38386233
                            Club Factory customer support has been notified about the posted complaint.
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                              B
                              Bindu Shibu
                              from Indore, Madhya Pradesh
                              Aug 15, 2018
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                              Address: Bhopal, Madhya Pradesh

                              I want to cancel my order as soon as possible i have not verified my cod.. Kindly cancel it.. Its a top which i persnolly i dont like unfortunately my little sis try to prank me and filled all the informations and clicked on buy now and now iam not in the mood of buying the top. Next time this will not happen kindly cancel the order
                              I want to buy another one
                              Club Factory customer support has been notified about the posted complaint.
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                                P
                                P S Shinde
                                from Kayankulam, Kerala
                                Aug 15, 2018
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                                Please cancel my order. By mistake i have order it.. Sorry for mistake.. Please cancel my order. Next time i will by from your company. Now i am not able to buy from your company, because of my inconvenient. Sorry for this.. Please kindly cancel my order. My order number is so40362014 this product which i have ordered. So kindly i request you to cancel my this order. Next time i will try to buy here. So please cancel this order.
                                Club Factory customer support has been notified about the posted complaint.
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                                  V
                                  VIJAY LAXMI CHAUHAN
                                  from New Delhi, Delhi
                                  Aug 15, 2018
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                  Website: clubfactory.com

                                  Club factory — no way of tracking guest

                                  My order no is so40417576. From where i can track this? I didn’t receive any message after the confirmation msg of order... When will i receive it? Please send some messages about this on my registered phone no. You should make a way of tracking guest orders. I ordered on website, not on app... I didn’t find any way of tracking my order and i’m not getting texts from club factory so i’m little worried about this
                                  Club Factory customer support has been notified about the posted complaint.
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                                    T
                                    Tracey Hayward
                                    Aug 15, 2018
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                                    Address: noida
                                    Website: the factory club (shoes)

                                    I paid £22.64 for retro collage wind flat thick with shoe 1 black pair and 1 light brown pair ...on the 30/05/2018.iv still not received them... order number .so24269436...it says please be patient that was on the 5.06 2018...not heard anything since, can you please sort this matter out and email me asap.i need my shoes or a refund.they are not replying to there... .email.[protected]@edm.clubfactory.club...also...[protected]@fromfactory.club.
                                    Club Factory customer support has been notified about the posted complaint.
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                                      S
                                      Sruthi Sreejith
                                      from Hyderabad, Telangana
                                      Aug 15, 2018
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                                      Address: 629702

                                      Order no-so35159668 i have ordered a watch and a watch on 25.07.2018. Which have been already paid. But i didn't received my ordered product yet. Please deliver my product as soon as possible. Other wise return my cash... You people i called many times but u r not responding i need my money back.. This s my first bad experience... Ita been more dan two weeks... No response from u peoples
                                      Club Factory customer support has been notified about the posted complaint.
                                      Aug 15, 2018
                                      Updated by Sruthi Sreejith                                       Order noSO35195668
                                      View replies
                                      Ring is too small. Please exchange it.order date1aug, 2018.my id is [protected]@786gmail.com.kindly requested please give attention.
                                      Reply
                                      My order has not arrived at my given address .
                                      Reply
                                      Jannat Sheikh's reply, Aug 10, 2018
                                      My order has not arrived at my given address.
                                      I got a refund from club factory to the Wallet but I didn't get to my bank account, my I know what is the problem
                                      Reply
                                      The product is SO35111440 orderded iw wrong in size..actually i want size 41 but the given priduct is 40..please sent me the correct size
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                                        G
                                        ginni10
                                        from Gurgaon, Haryana
                                        Aug 15, 2018
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                                        Address: 110059
                                        Website: www.clubfactory.com/views/product/detail.html?productId=52346

                                        I ordered a bag from the club factory order no. So38632598 which is the worst quality i have ever seen most idiotic &? # company making people fool.
                                        Infact it is not showing my order also on the app though i have got all the emails from this # company.
                                        Worst worst app
                                        Help me returning it
                                        & its ur company's mistake i[censored] not able to satisfy ur customers
                                        Why should i pay back the shipping fee?
                                        Disgusting
                                        Worst app
                                        Help me as soon as possible in returning it
                                        How do i return it?
                                        Club Factory customer support has been notified about the posted complaint.
                                        View replies
                                        Not good also it is one pair
                                        Reply
                                        Hi, i have ordered a product on club factory as a guest and its a prepaid order.. But now i am not able to track or see my order status.. My order no. is SO38872103..kindly sort it out...
                                        Reply
                                        I withdraw my club factory balance but I didn't receive any money in my bank account
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                                        Domeshwar Verma's reply, Aug 10, 2018
                                        order id- SO32860079
                                        refund amount-42.92USD
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