Club Factory Complaints & Reviews

I have ordered from club factory and my order ID is SO36584636.

It has been 18 days and still i am not able to get my order. When i open my application to track the order, it shows nothing.

I have wrote an email about this but i didn't get any response.

Why is this happened ? Is club factory is fake ? Can you solve my query ?

Thanks,
Neel Patel...

AWB no[protected]
Order id-S[protected]
I had ordered my product on 22/07/18
and got delivered on 6/08/18, I had requested for the retirn and refund the product on 6/08/18 itself.
Kindly requesting you to take back the product and refund the amount back as soon as possible.
It's already been delivered on aug -6, 2018
I'm trying to contact the club factory customer service it's showing me it's an...

Please cancel my order, I have to leave the city for some personal reasons. So I can’t receive it anymore and So I want to cancel my order. My order no. Is So39713703. Please cancel my order I hope you understand please I request for you to cancel the order. Sorry for the inconvenience, but I hope you can understand and cancel my order because I can’t recieve the order after 22nd August. I am very sorry. But please cancel my order....

Name - Garima, I haven't received my order yet.. My SO is So34601371. I placed my order on 23-7-18. My order was shipped by ecom whose track ID is[protected]. When I spoke to the customer care service of ecom they said that my order is RTO lock and only can be unlocked by Club Factory permission then only my order can be deliver. Plz unlock my order do the needful...

Call centre people are harassing for debit and credit card. Inpite of giving details also they say we got the message but just bluffing g and harassing g to give different card details we have called already 20times let of which 10peiple have taken out details and says msg received where as we haven't got got any message nor particulars of five refund amount. Order ID ( SO[protected]...

I placed two orders vise order nos. S[protected] and s[protected] since delivered consignments are not up to the mark, i called their customer care no [protected] for return of the consignments, i was told to download their application and then go to my account and then do the needful for return but in their application full options are not appearing to give instructions for return of consignment. Since i want my refund, pl. Assist me,...

I have ordered (Guest) sandal from club factory but size is less than i expect so i want to return that.
Can you please tell me procedure for return.
And one more thing i am trying to reach you on customer care number but it’s not available.
While ordering that i have not logged in. I have directly ordered it. Either i want exchange or return.

My order id is: so36652043

Please help me...

I had placed an order "SO38998465" part of which was cancelled as it got out of stock and a refund was generated automatically for that item and i want my complete order to be cancelled. So please make the necessary and initiate the refund for both the item as early as possible. Without one item the other is useless. The worst experience with Club Factory on my very first time...

I lost my ID and when I tried to recover, I saw a message, any account in this email not valid
So kindly request uh help me bcz mene ya order b kiya h uss id se and payment b krdi h card se so ya plz help...
Phle b order kiya h but ese id koi bnd ni hui suddenly id log out ho gyi and open b ni ho rhi password b change krne ki try but huaa ni and new id bn gyi or ab Phele vali or abi me dono me same Email h but meko na order...

I would like to cancel the order so40729915
There is no option to cancel in the app & also no response from them regarding this from them.

Also when tried for doing online transactiom it wasn't possible, leaving me no option but to apply cod which is 100 extra.

I also expected a short delivery period i can't afford to pay for it then.
So i request you to cancel order because in won't be available...

Dear sir/madam
We have barrow landry bag from club factory order number so34025060. Due to very small size we have return the product as per the company policy. As per their policy refunded amount was rs.302.48.
But i have received rs.0.00 from the concern company.
Photograph is attached for your reference.
Please look in to this matters and resolved it early as possible.
Expecting positive response
Thanks...

Sir,
I didn't receive my order which is a necklace but on ecom. tracking shows it delivered in current status and I already paid for my order and I didn't receive any oder till now on my address please kindly do something for this matter so can receive my order or may refund my amount if my order is not giving
My order no. is SO38681125
Thank you!...

I placed an order with club factory and i am not able to track it. The last time i checked it showed that my order was on the plane to India but now when i go to track it the tracking bar says, ‘ Tracking:None’
What does this mean? Is this means my order is cancelled?
Please look into it as soon as possible and let me what the scenario is. If it’s cancelled, I’ll place a new order but I really wanna know where my order...

I want to cancel my order as soon as possible i have not verified my cod.. Kindly cancel it.. Its a top which i persnolly i dont like unfortunately my little sis try to prank me and filled all the informations and clicked on buy now and now iam not in the mood of buying the top. Next time this will not happen kindly cancel the order
I want to buy another one...

Please cancel my order. By mistake i have order it.. Sorry for mistake.. Please cancel my order. Next time i will by from your company. Now i am not able to buy from your company, because of my inconvenient. Sorry for this.. Please kindly cancel my order. My order number is so40362014 this product which i have ordered. So kindly i request you to cancel my this order. Next time i will try to buy here. So please cancel this order....

Club factory — no way of tracking guest

My order no is so40417576. From where i can track this? I didn’t receive any message after the confirmation msg of order... When will i receive it? Please send some messages about this on my registered phone no. You should make a way of tracking guest orders. I ordered on website, not on app... I didn’t find any way of tracking my order and i’m not getting texts from club factory...

I paid £22.64 for retro collage wind flat thick with shoe 1 black pair and 1 light brown pair ...on the 30/05/2018.iv still not received them... order number .so24269436...it says please be patient that was on the 5.06 2018...not heard anything since, can you please sort this matter out and email me asap.i need my shoes or a refund.they are not replying to there... .email.[protected]@edm.clubfactory.club...also...[protected]@fromfactory.club....

Order no-so35159668 i have ordered a watch and a watch on 25.07.2018. Which have been already paid. But i didn't received my ordered product yet. Please deliver my product as soon as possible. Other wise return my cash... You people i called many times but u r not responding i need my money back.. This s my first bad experience... Ita been more dan two weeks... No response from u peoples...

I ordered a bag from the club factory order no. So38632598 which is the worst quality i have ever seen most idiotic &? # company making people fool.
Infact it is not showing my order also on the app though i have got all the emails from this # company.
Worst worst app
Help me returning it
& its ur company's mistake i[censored] not able to satisfy ur customers
Why should i pay back the shipping fee?
Disgusting...

I placed a return request for a product and then the chat team told me that pick uo service is not available in my city so i couriered it by myself on the address provided on the app.. Which was a wrong address and my parcel came back. My 100 rupees got wasted there and now again m trying to place return and its saying that 90 more will be deducted from my refund and the address provided on the app has also changed like seriously.. And the...