Club Factory Complaints & Reviews

I placed a return request for a product and then the chat team told me that pick uo service is not available in my city so i couriered it by myself on the address provided on the app.. Which was a wrong address and my parcel came back. My 100 rupees got wasted there and now again m trying to place return and its saying that 90 more will be deducted from my refund and the address provided on the app has also changed like seriously.. And the chat team is a waste and of no use... Now i want a free pickup or refund of my 100 rupee or i will file a suit against club factory. I want it be resolved a soon as possible.

Club Factory customer support has been notified about the posted complaint.

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Hi
I have ordered 2 products one is hand bag and the shirt but and i have paid rs 1425 both the products are very bad so i returned back but i received rs 368... How it is possible... They don't know calculation customer service no also not connecting i will keep on trying... Online chat they will reply once in a day that is also no use... Club factory people cheated me...
I want my full amount back...

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S

Sudeepa Deb

from Mumbai, Maharashtra

Aug 15, 2018

My order was placed on 5th August 2018. Order number SO37881349. Was supposed to be delivered by 22nd august 2018. Where is it? Not even received a refund if it was cancelled. Amount was Rs 5196.18

Sudeepa Deb
[protected]@yahoo.co.in

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Kammy57

from Udaipur, Rajasthan

Aug 15, 2018

I am order fit bit watch. But is it not in my parcel. My order no is SO 33687263. The company charged the amout of fit bit watch but not send it to me in my parcel. How can u do this fraud case by company. I want my parcel again send to me or refund my amout in club factory account as soon as possible. Too much disappointed by this from company...

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Beenu prabha

from Bengaluru, Karnataka

Aug 15, 2018

Hi i have order ear ring studs of Rs.124 its been debit amount from my card through online payment and order number is SO37453245 but till now i have not received order its been more than 15days. My mail id is [protected]@gmail.com.
so please kindly do the needful.

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S

Sazzzz

from Mumbai, Maharashtra

Aug 15, 2018

Respected sir
Yesterday night I was purchased an earring from club factory but I didn't get any call any confirmation call from there so please help me to know that whether my order is booked or not n I have done online payment for that product please tell me what is the matter

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Amala Ammu

from Chidambaram, Tamil Nadu

Aug 15, 2018

Please provide a good quality..
U are a good cheaper..
Thank you very much for your worst products...
Wait I ll inform to all that u r a bad online service..

Reply

Amala Ammu's reply, Aug 10, 2018

Worst products please don't buy others..

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Respected sir, my order id is so25504891. Return id is[protected]. I returned the product through ecom express private limitedthey informed that money has been deposited in my app wallet,, but it is not showing money in my app wallet. I don't want to purchase anything. Please do that money i. E, rs 2195 gets deposited in my personal account
Please resolve the problem
Thank you.

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E

Ecom Express Customer Care

from Mumbai, Maharashtra

Aug 18, 2018

Dear Sir/Mam,

Greetings From Ecom Express

Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no.[protected] for further assistance.

Regards,
Team Ecom Express

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Address: 500003

Website: www.clubfactory.com

Where should i start? This was my first time that i had ordered clothing stuff from cf and i received 1 damaged and 2 wrong products. Reached out to cf customer service through c, they said to send in pictures and they would raise return req. Then due to delayed response, they just keep a message saying i hope your query is solved and then i again have to start with some new representative. This is been happening since 4 days. Highly great delay in replies that we get. No proper solution. For first time i believe cf sucks. This is such a painful experience. Omfg never ever underlined buy from c[censored]nless you wanna go through trauma. I believe amazon has much amazing though items are little expensive.

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Address: 629702

My order no so35195668 name-sruthi m lal. I have ordered the product on 25.07.2018 which is already paid.. But i didn't received the product yet. Please deliver the product as soon as possible otherwise return my cash...... I need the product or cash at the earliest... I have ordered one watch and one ear rings... It have been more dan two weeks which was already paid but the product is not delivered n i can't able to track the product

Aug 14, 2018

Complaint marked as Resolved

Complaint is not resolved

Club Factory customer support has been notified about the posted complaint.

Aug 15, 2018

Updated by sruthi mlal My order no SO35195668 Name-sruthi m lal.i have ordered the product on 25.07.2018 which is already paid.. But I didn't received the product yet.please deliver the product as soon as possible otherwise return my cash... ...i need the product or cash at the earliest...i have ordered one watch and one ear rings... It have been more Dan two weeks which was already paid but the product is not delivered n I can't able to track the product

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Do not use this website for online shopping! The are fraudulent. They are cheating many of their customers. I have been trying to return the sub-standard product that was sent to me and they are not allowing to return it. Their customer helpline is always busy and it looks as if they are trying to avoid speaking to customers. As a word of advice i recommend everyone not to accept services for this app/website. I will duly be approaching the consumer court.

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I hd ordered shoes bt coz they weren't fitting i returned the same. The amt for the return was deducted n usd 22.69 was refunded in the club factory acct. Whn i went to withdraw the same in my bank acct, i cud withdraw only 20.04. It shows credit of the remaining usd 1.04 in my club factory acct bt i hvnt received tht amt nor in tht act nor in my bank acct.

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Address: Kolkata, West Bengal, 700089

Website: Club factory

Some products received by me is damaged or defective... I am struggling for the refund since last one month but ur customer servc executive is least interested to provide a resolution... They have told me to send the products pictures i also send that but still they are not taking any action.. Very disappointed..
Why do i suffer a loss it's not my fault... No other apps doing like what they are doing i feel very secure as other apps itself took a return of defective items and sometimes make a refund too.. They not even change the products... The product is no use of mine as it is broken damaged how careless and hopeless app.. My order no. Is so33610985

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I have order of mobile case cover of redni note 5 pro on 27th july 2018..i recived my order on 3rd august..then i reurn my order so that it doesn't matches styles given in picture..i requested to return and returned the order sucessfully...bt i din't get my refund amnt back..i consult custumer support through sms by application..i received a message that your amount will be refunded within two to three days on club factory balance..bt its nearly 10 dayz i din't get any amt back..plz hlp me out to get my money back..its nice app of good qulity product.bt they have issues with refundation abd custumer support dn't respond properlu..plz hlp me out asap...
order no--SO341 440 91
amt need to refund =317 rs.

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Address: Kanpur, Uttar Pradesh

Had made a guest order in club factory. My order no is SO37179198..Now i am not able to track my order.

It's been more than 10 days since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.

Thank you.

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Website: Club Factory

Yesterday i ordered a suit in club factory.
Today when i cross checked it. I found that the size is wrong, so.
Please cancel my order.
Because i have ordered wrong size no
So40176076
I am not able to cancel it through the club factory app
So i request you to cancel my order as i am ordering it again with the correct size. I hope you help me by cancelling the order.

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Arshia Dutta

from Kolkata, West Bengal

Aug 14, 2018

I changed my mind about the products. Order number 38832044 . The order has been confirmed on call but hasn't been shipped. There is a earring. A gold plated heart bracelet and an anklet. Ordered on 9th August, 2018.

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P

paltimanju

Aug 14, 2018

Dear teem
as long is pending for retuned, consignment dateless
so30883484
Name : Manjunatha M
[protected]

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Rupesh Gawade

from Mumbai, Maharashtra

Aug 15, 2018

Tracking ID[protected]
Order No. SO37285294

Please cancel my order...
Actually I don't want this product...
I m not going to receive this product...
So kindly requesting u... Cancel this order...

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Address: 110018

Website: Club Factory

Hi
I am really upset with club factory. They are real cheats and i would suggest everybody not to purchase anything from them. I ordered cell phone charger wire covers. What i received was old and torn product. When i raised the return request, they are changing around 100 rupees for pickup. This is not mentioned anywhere. I think they are not bothered about customer centricity. There is nobody to answer the calls as it is vrs. Can anybody help in my complaint and the product can be returned without any return charges.

D

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9

9023554009

from Hoshiarpur, Punjab

Aug 14, 2018

M not receving my order, plz convey on it, i need my order faslty bcz i need it for wear.my order no. is SO38868583 . plz deliverd fastly on my given adress.

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Rohit Gajmoti

from Noida, Uttar Pradesh

Aug 15, 2018

Your customer service is too bad they even dont know how to talk with customers n they dont know how to help.

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Address: Nainital, Uttarakhand, 263139

I have returned the articles as they were very uncomfortable to wear and were picked by the agent on 6 august 2018 and i got the message that they were recieved by the factory warehouse on 9th of august 2018 and i also have recieved the confirmation mail that the return had been refunded on the account on 11th of august 2018 and i have selected the balance of the club factory app as the mode of return . Till now i have not received the amount .

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Sky Scott

from Sathupalli, Telangana

Aug 14, 2018

The product that was intended to create. is not there.. So I also cancel. My order please

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Lokesh Richa Bajaj

from Patiala, Punjab

Aug 14, 2018

I want a cheap bag this was so expensive so I want to cancel my order.

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Saloni Rawool

from Pune, Maharashtra

Aug 14, 2018

I want to cancel my order now as its my personal problem.

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Vishal Chavda

from Bhopal, Madhya Pradesh

Aug 15, 2018

Muje meta t shart ka size change karna hai. to please muse anumari de our mera t shart ka size hai badal de! plz i have a request sir clube fectory .

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Vishal Chavda's reply, Aug 9, 2018

i have change my t shart size

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There is one transiction done in club factory india pvt limited of rupees 2420.96 at 11:06pm on 13 august 2018. The order id is 201808131736075176705. Dont know what so ever item is but the payment has been done by paytm and from my mobile number [protected]. Please cancel that order and reverse back the amount. I already registered fraud case against this transiction. Please cancel that order and reverse that amount

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T

talibnaushad

from Kanpur, Uttar Pradesh

Aug 14, 2018

The paytm also approved that this transiction was unapproved.
I just want to file complain against this type of hackers which they are using and earing money.
And also this is effecting your company as well so i just want to cancel that order and reverse that amount and take strict action as many of them umaware of this and get trapped

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A

Anusha Popuri

from Bengaluru, Karnataka

Aug 14, 2018

Order no is SO35607231.ordered as guest.unable to track my order in any way.in site also there is no guest tracking order option.

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Ligi Varghese

from Idukki, Kerala

Aug 14, 2018

Can't replace the broken product

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Yram alonar

Aug 15, 2018

I am so disappointed with my second order.. first.. i ordered bag from them and my collegue saw it and she like the quality so she ordered also an i order different color but same design.. but i received same same bag bat the quality is very poor.. now i message there customer service until now no reaponse from them.. i am still waiting..

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Tarulata Rajpara

from Mumbai, Maharashtra

Aug 15, 2018

Hi, i have ordered 4 dresses from club factory...not a single dress is upto the mark. 2 dreeeses have a defect but still customer care is not ready to initiate the free pick up. What kind of service is this? Instead of resolving my problem they offered me 1$compansation ...what a cheap...worst service..0/100.

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I have booked order for headset with mic on 27th july 2018... Bt order got cancelled due to out of stock.. Amt got refund to club factory balabce.. And also got confirmation mail abt it.. I withdrwan money from balance and transferd my bank account.. Bt itz been many dayz.. Still i din't get money to my bank acxount.. Plz hlpme asap.. Get me my money bck to my bank accnt..

Ordeer no=so354 379 95
Amt need to get back=4.46usd... (306 rs)

Club Factory customer support has been notified about the posted complaint.

Aug 13, 2018

Updated by Avinash k.r order got cancelked..amt got tefund..din't recived withdrawn mobey to bank accnt..

order no=>SO354 379 95

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Address: Jaipur, Rajasthan, 302012

Website: club factory

Yesterday i was searching customer care number of club factory and this no ([protected]) is displayed and i called up then he asked me order no, after that he asked my atm no, and cvv also bt that time i said him that cvv can't be share, then he said that it's complousry for us to refund your money, after that i give him my cvv no and otp, he said that this company is not from india so we want all details for customer then i said that this information is for debit from bank account he said that i will debit it and again transfer to you. But after that he blocked my no. And also switched off his no.. Please help me now my account balance is 0. I know i didn't stupid work. But i want my money back.

Aug 13, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra

I thought that i had ordered for wireless earphones but after receiving the product it was not the product i wanted so i want to return this product because i dont want it plss take it back and return my money let me know and when will this product be taken away by your company and how keep me updated i need the money asap and in how many days will my money be returned

Aug 13, 2018

Complaint marked as Resolved

product id no W 0375497581

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Address: 411041

Hi 3rd class company,

My order return pickup is not yet done. What the hell is going on.

I am so fustrated. I have lost precious time. I had ordered return pickup on 27 the july, 2018.

Your cc guys are not giving proper response. You company is lying. I am sorry but i had to abuse. I want my money back. Who is the third class owner of your company. Don't forget marketing i will do it for you over society media.

Lutero.. Paisa vapas karo.. Raname your company as loot factory...

My order tracking no[protected]

Thanks,
Sachin

Club Factory customer support has been notified about the posted complaint.

Aug 13, 2018

Updated by [email protected] Your no class CC guys are abusing

Aug 13, 2018

Updated by [email protected] Sometime before some from cc has abused.. Tak action against him otherwise I will have to file complaint in consumer Court

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Address: Visakhapatnam, Andhra Pradesh, 530017

I have placed my order with cod order number : so35190238 on 25th july 2018. The tracking was seen till yesterday but from today morning i have no information or tracking seen.. My account shows "no orders". My order has not been delivered though the expected delivery date is 12th august 2018.
Please look into the issue as soon as possible.

Sri sabya. K

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Address: Kolkata, West Bengal, 700078

I have ordered two pieces of ear rings from your web site before few days back. Today i have received this product at around 11.30 p m .After checking the material delivered by your good self it found that one of the product is defective i e the back portion of the lock is broken. So it is basically useless. In view of the above incident i am requesting you to please pick up the material and exchange the same as the product looks very decent and beautiful. So please do the needful at the earliest

Club Factory Complaints & Reviews

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Club Factory reviews & complaints page 210

refund related

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refunded less amount

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returned the product, not showing in my app wallet.

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irresponsible service, delayed chat response, bot like responses, only way to return is chat

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deliver the product

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no one is receiving the return request

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the shoes refund

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received a defective and damaged product

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order returned didn't get refund amount

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order tracking problem

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cancel my order please

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club factory a real non-customer centric and fraud company

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refund not yet received

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payment done by fraud

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refunded amt transferred from club factory balance to bank account.. din't receive money to bank accnt

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fraud customer care who takes all my money from account

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case for airpods

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return and refund from pune

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tracking info

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product defective

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