Club Factory Complaints & Reviews

So after posting my previous complaint about the return and refund stuff, I get a call few minutes saying he is calling from club factory and it's regarding my refund of the two products which I have initiated for return and refund lately. So, he begins with the refund procedure. He asks me to link my card to Paytm since I have paid from Paytm and added an amount of 8000 change which I did. But for some reason the refund was not getting initiated....

I have returned the product and didn't receive the return amount.. So tried calling the customer care.. A fake caller in the name of club factory asked all my bank account details and the total amount has been debited from my account.. Such a worst app i have ever used... I couldn't find the proper customer care number as it has soo many numbers.. Please be aware of this number:[protected] (Sonu kumar)...

My refunded amount is in my wallet but that amount format showing me in usd
So how do i convert into indian rupees... And whenever im calling to the customer care all the time the call is busy.. So how can i contact customer care to resolve my query and also my refundable amount was 1783 but actual amount credited in my account is 1523 rs. Why? And it give late services than other sites...

I have ordered a ring.. I have received a damage ring. This is not the right thing to perform online service.. I have recieved the ring but the colour of the ring wastotally gone out. Solve my problem by receiving back to you.. Just tell me the infirmation how to send it back.. My order id is : so[protected]e9effaa.
Solve it as soon as possible...

Hi i have ordered oilproof removable kitchen mural art vinyl wall stickers from clubfactory, it has got delivered but the product quality is not good as expected. Since i have ordered this product with guest booking, i dont see any option to return the product in the website for the guest order. Please arrange for return and refund at the earliest. Order no so36372459...

Sir... I am being cheated. As they said they are from customer care. Mobile no..[protected]. And asked my card no... And cvv no and mobile number to refund my money. Sir i'm in worry 'lplease help. Sir as i've ordered multiples items from debit card. Nd last i've received message that one of item is unavailable and money will be refunded.. So regarding this wen i call customer care number mentioned above... He asked about my personal details......

Hi team,

I ordered few products online order no. So34352997 and was waiaitng for the delivery. Howevere, when i tracker online, in the app it showed as product delivered.

But i had not received any product. After mutilple call, one of the call center person confirmed that the order is cancelled due to technical issue and the money will be repaid.

Very surprisingly, no updates after that. Horrible...

I have not got my refunded money yet for one product which i have already returned 3 days ago and on the top of that my last refunded money which was credited to my club factory wallet have not transferred in to my bank account even after i withdrawn it already.. Kindly please help me the amount was usd 22.21 its a big amount for me whatsoever.. I hope my problem gets resolved as soon as possible...

Please help, i had withdrawn my refunded money from the club factory wallet to my bank account but i have still not got any credit, will i get my withdrawn money if yes then how long would it take? The amount was usd 22.21 it's a big amount for me whatsoever please help. Moreover my one more refund money has not been sent to neither in wallet nor in my bank account...

I ordered product from club factory as a guest user with order id s[protected], i received my order today but as my trouser is of small size i want to return it. But i am not able to find any solution. Downloaded app of club factory and used the chat service but still no results. Can you please help in returning the product received and amount refunded to my account....

Actually i want to buy the different shoes but my mistake i ordered these so plzxxx just cancel my this order and refund the amount so i can order the shoes tht i loved on club factory item no. Xxx[protected]n plzxx do this quickly
The shoes i ordered men's casual sports breathable running shoes item no. Sca[protected]n is not my choice and i want to order men's mesh casual shoes item no. Xxx[protected]n please do it quick...

I ordered some product with order number order no:so29501423
And received on 27th, as product was not up to the mark, requested for return on the same day. Still waiting for the return. Tried calling customer service but got no response from them. This seems to be a fraud company, once your amount is paid to them, will not get that back. It's a total fraud company, highly not recommended...

I requested for return pickup of damaged products received from clubfactory on 20th july and till today no one has picked it back. On support chat i daily explain my problem, provide screenshot of the return request and everything they want but no effect just they say it will be picked in 1-2 days n making me fool everyday

Kindly solve my issue and return my money back...

This is regarding my sister's order number-so38010569 which was cash on delivery which was 1200/- and we have received a order confirmation call and they have suggested on call to make online payment and they have done fraud transaction of rs.6500/- in my sister's account.

Fake caller -[protected], rahul kumar from noida.

While i made a call from my number he replied that system is down and it will get refunded.br...

I had made a guest order in club factory. My first order no is so38075522 which is unpaid and second order no is so39292229 for which i have done the payment. Now i am not able track my order. For both the order they are showing order error.

And as of now they are not giving any messages also. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I...

Order number so38866172. I have ordered by mistake. Please cancel my order. I will be rejecting the payment if the order is not cancellled. I’m also out of town and will be unavailable to receive the order. I apologise for the inconvenience. Please cancel my order. I had not confirmed my cod. Still i receive and email saying the order is conformed. Please please cancel my order.
Email: [protected]@gmail.com...

We ordered 3 wireless earphones. Two of them did not have a charger and also they are not in a working condition. We waited 10 days for the delivery and are now disappointed. Tried calling your helpline number which always came busy. My order number is so37287387. Very poor customer service. I hope this is considered immediately and the problem is solved....

Kindly help me. I ordered a dress on aug 5th bearing order number so37991846 and they reverted back saying that the dress is missing i. E., "out of stock". They provided refund in my club factory app balance. I withdraw it to my bank account and didn't receive any money. My refund amount is 15.09 usd i. E., 1, 035 rs. Please do help as soon as possible....

Please cancel the order as am not ready to buy this one and also i will not be available to receive. Please do cancel the order no. So39538644. By mistake i have placed this order since am looking for a better product than the mistakenly place one. Review my complaint as a high priority and do the needful at the earliest.
Once i find my right choice which fulfills my wish then i do order that time. Just cancel this order no. So39538644...

Hello CF team,

I have ordered Ladies watch...

it looks dial with perfect size when i have seen on the website... But i didnt get Expected size..

I have purchased so many things from you guys...but this s the first time...I am not happy with the product...

i do want to return this..

Please take your product back...refund the money as soon as possible...
br...