Club Factory Complaints & Reviews

I have ordered a dress on cash on delivery option but i found that i’ve given my wrong size of the dress... I want to cancel my order very soon before it is shipped my order number is so37561731. I am trying to contact customer care since yesterday but their number is continuesly going busy and i’m not able to convey my message for cancellations the order before shipping. Please make it fast and cancel the order. Because once it is shipped i cannot cancel the order. And since it is cash on delivery i cannot get my full amount on return.

Sir/maam
I return my order by mail (India post)
But the club factory return center address has changed and so now the package has come back to me
I am so disappointed by club factory nd there not helping policy coz they dont help at all
Firstly i received damaged order amd when i want a return they are not excepting it and now its with me

I want to return it and want me money back

And club factory please dont tell me the address again coz now i remember it by heart oor any other faq thing
Take a serious responce coz i want my money back and this order returned.

I have returned two items for which i have raised request for pickup on 21st of july 2018, on 23rd july 2018 pickup was done.. But it's been 13 days i have not received my money back... Neither club factory members are responding for the same... They are telling me the same thing that they have not received the product n all n all... Y shud i suffer for the same... It's courier service n ur fault that they have not delivered the same to u n u people are not tracking for the same... I want my money back... M really fed up with ur pathetic service... Return id - son[protected]

I could not track my order that i orderedas a guest that i already paid.. Its been 3 days since i ordered and i only received the confirmation, but when i try to track i coud not. So please let me know the detail of my order or please cancell my product. My order number is SO37359522 If you could do that i woud surely give you 5 star and order another from you...

Dear sir,
My order id is:SO31416282 I have already paid for my order and the produxt never got shipped and in the tracking information there is no update about the product, Now I want you too please cancel my product because u did not shipped it on time, and now i don't need it, the estimated day provided was 29 july, 2018 and it has not been shipped till today.
Hope you will understand my issue thankyou

My order number is so33337437.

I have return your this order on 30th july, but since your app is un updated one that delhi address where i have courier it. Returned back my couirer and reason is change of address.

Now how will bear this return of product charges, non of your chat team nor calling team is responding correctly. On this issue.

Vast app, not even updating its address correctly. Staff is pathetic in response.

Sir i didnt get refund of my order no so37400873 your customer care is saying that refund has been
Transfered to your wallet but ti now my wallet is empty plz help. Me out tgey told me to contact your customer care but no one is replying i didnt expect this service from club factory plz hepl me out my refund ammount is 2212.43 inr hope u would take it as a concern olz sort the matter out for details contact me [protected]

I have recently ordered some clothes from club factory. I want to cancel one of the product from the order list but i am unable to find any option on website. Not sure how to cancel it from website.

My order number is so37870620.
Product to be cancelled: "korean version of baggy bat sleeves casual t-shirt"

Requesting assistance for cancellation.
Kindly do the needful asap.

I order a mobile from club factory order no. So34887618 but i got a empty box only charger and cable in the box the box is already open but no mobile in it my balance deducted 6233.99 rupees by club factory no refund by club factory i am very distressed i also try customer care club factory but no reply no help no support no refund plzzz i request returned my refund

1) Order number: SO26765625
2) Issue: I wish to return the garment purchased as the size is not correct.
I have been in conversation with your chat room in India for over a month and they refuse to resolve the issue. The standard reply is "we are looking into it". I cannot understand how it can take so long to resolve. Request that you take up this issue on priority. Thanks.

Hi sir,

I have purchased one product from club factory but did not know i will get bad product and when i return it then it will not sure you will refund amount or not!

I have returned this product on july 16, 2018 and it was successfully delivered in club factory on july 23, 2018.

As per policy which is showing on my club factory app once we received the item refund would be initiated on club factory wallet withing 5 working days. So, now you can count how many working days it's gone since july 23?

When i did not get any refund from your club factory then i contacted to the customer support and they told me every time you will get refund within 24 hour. When i contact to them again then i get the same response from every time.

So, finally i lodge the complaint to the indian consumer court with complaint number # 853451. They have assisted me within 5 working days if you get the refund it's well n good otherwise they will take legally action on club factory on behalf of this complain.

I hope there is no need to take any kind of legally action on that, i just want to refund on account asap.

Order number: so28314890
Return tracking number:[protected]

I placed a order on 1st of july and received my parcel on 17 th of july.. On 17th itself i asked for refund and on 18th of july their delivery boy took the products back.. And it's been more than 15 days.. Theh are not refunding my amount.. It's customer care keep giving excuses that wait for 2 days 3 days.. And then also.. There's is no information regarding my refund..

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is SO37549445, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order and refund my money.

Hi, i had ordered a bag. Before clicking the final order button, it showed free delivery and after placing the order, it showed 99.0 rps as delivery charge.

Please cancel my order. The bag is not worth that big an amount and i would certainly not want to pay extra bucks. It is already expensive.

My order number is so37564971

I dont want the bag to be delivered. I won't not pay that big an amount for that bag whose ratings are fluctuating.

I have ordered an item as a guest from club factory order no. Is so36727139 haven't received yet and unable to track it
I have already made the payment and there is no link in app or website to track a guest order. Please tell me where my package is and if they cannot deliver it do the refund.
It will be better if they provide a link to track guest orders or give some contact no. To ask for the same. This is so inconvenient

Bini mali
Add: hanuman mandir bilpura colony vfj jabalpur
I have ordered the product by mistake and want to cancel it. I promise to buy more from club factory later onwards but i request to cancel my order number. So35579095 please cancel my order soon i have mistakenly ordered this product please cancel my order as soon as possible hope you will cancel it fast
So35579095

I want my money refund
My order details are
Order number: so28719952
Order summary
Total: rs.449.91
Shipping fee: free
Cod charge: rs.105.98
Paid total: rs.555.89
Paid date
[protected]:27:52
Address
House number 2 municipal employees colony seven-days hotel opp,
Andhra pradesh, vijayawada,
India,
520010
Phone number: +91 [protected]
Email: [protected]@gmail.com
Payment method
Cash on delivery
Courier
Gati

I ordered a dress from club factory. But it was of very cheap quality. It was not at all of quality which was mentioned in product description. Such kind of dresses u get on roadside. So i returned it. I told them to pick up the parcel from my place. That was also not easy. After pickup for at least 15 days they were saying that they didn't receive my pickup. When finally they admitted that they received my return parcel and they will return my money in 3-5days. But still they are not refunding my money. It's been a month now. Customer service is also poor. Every time i ask them for refund but no use. Every time they say the same thing that it will be refunded in 3-5 days.

I ordered a jeans from here and received the parcel but I dint get the product which I was shown at that moment and I have applied to return the parcel and I don't receive any response from their side even i am unable to contact consumer care it has been more than 8 days i had applied to return but i dint find any solution . I hope this matter would be taken seriously.

Cheap low quality product on top have to struggle badly for the refund. No reaponse whatsoever from the company side nor any customer support number reachable. Carrying out a fraud business by just fooling around customers showing fake pics on website and than delivering something down market n not at all as shown in the pics. I want my money back also want nobody else to suffer as i did.