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Club Factory Complaints & Reviews

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Updated: Sep 17, 2023
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Club Factory reviews & complaints page 215

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A
Anchal varma
from Chandigarh, Chandigarh
Aug 6, 2018
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I have ordered a dress on cash on delivery option but i found that i’ve given my wrong size of the dress... I want to cancel my order very soon before it is shipped my order number is so37561731. I am trying to contact customer care since yesterday but their number is continuesly going busy and i’m not able to convey my message for cancellations the order before shipping. Please make it fast and cancel the order. Because once it is shipped i cannot cancel the order. And since it is cash on delivery i cannot get my full amount on return.
Club Factory customer support has been notified about the posted complaint.
Aug 06, 2018
Updated by Anchal varma
I have ordered a dress on cash on delivery option but i found that I’ve given my wrong size of the dress...I want to cancel my order very soon before it is shipped my order number is SO37561731.I am trying to contact customer care since yesterday But their number is continuesly going busy and I’m not able to convey my message for cancellations the order before shipping.Please make it fast and cancel the order. Because once it is shipped i cannot cancel the order. And since it is cash on delivery i cannot get my full amount on return.

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    A
    Anamta
    from Delhi, Delhi
    Aug 6, 2018
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    Address: New Delhi, Delhi, 10022

    Sir/maam
    I return my order by mail (India post)
    But the club factory return center address has changed and so now the package has come back to me
    I am so disappointed by club factory nd there not helping policy coz they dont help at all
    Firstly i received damaged order amd when i want a return they are not excepting it and now its with me

    I want to return it and want me money back

    And club factory please dont tell me the address again coz now i remember it by heart oor any other faq thing
    Take a serious responce coz i want my money back and this order returned.
    +1 photos
    Club Factory customer support has been notified about the posted complaint.
    Please cancel the order and make my money refund back as soon as possiable.
    the order no. is SO37909042.
    Amount rupees 87.01 please refund into my respective account.
    thank you

    package come back to me from kh no 27/9 kapashera - Comment #3175937 - Image #0
    Hello club factory i have an order no.so28678825 in 2018, 6, 24 when i had checked my orders it shows like your payment is refunded due to the reasons of [censored]ing missing i could not get my payment till today i had complain but they did not answer me back its been 2month still i suffer from this problems i need my immediate refund thank you...

    package come back to me from kh no 27/9 kapashera - Comment #3176076 - Image #0
    I ordered one bag from Club factory and returned it as it didn't meet my expectations. I got refund of it after 3 weeks and they added it in my CF balance. When I opted to withdraw that amount, it didn't credit in my account even after one month. Their chat executives are so dumb that even after so much time they are not able to resolve my issue.
    MY order returned at 23/06/2018 till now not refunded
    This is worst online shopping site is not club factory f..k factory...
    I had returned a parcel and it was delivered to you on 3rd July .but still I don't gay money back.. they are saying it is in the process only.. but do nothing please see this matter
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      S
      Sakshi Rishi Tandon
      from Allahabad, Uttar Pradesh
      Aug 5, 2018
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      Address: 208011

      I have returned two items for which i have raised request for pickup on 21st of july 2018, on 23rd july 2018 pickup was done.. But it's been 13 days i have not received my money back... Neither club factory members are responding for the same... They are telling me the same thing that they have not received the product n all n all... Y shud i suffer for the same... It's courier service n ur fault that they have not delivered the same to u n u people are not tracking for the same... I want my money back... M really fed up with ur pathetic service... Return id - son[protected]
      Club Factory customer support has been notified about the posted complaint.
      The order number is SO37396890. I want to keep the top but please refund my denim dress credit so that I can buy something else in that money. I ordered it today.

      return not received - Comment #3176064 - Image #0
      Fully fraud package sent my address, And i pay INR 718/- BUT REFUND AMOUNT IS INR 522/- . HOW IS IT LIKE CRIMINALS !!!???? I COMPLAINTS IN MY CONSUMER COURT AND FIR POLICE IS CONTACT YOUR COMPANIES ... FRAUD ... OR CALL ME AND GIVE MY INR 718/- I APOLOGIZE YOU... YOU'RE CRIMINALS. My order id :- SO33644644
      SAMSUNG galaxy J7 max bac cobar is too small
      Vill-Modhufal
      P.o-Barjana
      Dist-Bongaigaon
      P.s-Mererchar
      Pin no-783382
      Mob-[protected]
      Hi dear...I was very much interested in u r product...but what I order doesn't match for my Device please cancel my order so that I can place which suits to my device ..I kindly request you to take my request in consideration and cancel my order no. SO36694524
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        R
        Rinfel Chawngthu
        from Ambasa, Tripura
        Aug 5, 2018
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        Website: www.clubfactory.com

        I could not track my order that i orderedas a guest that i already paid.. Its been 3 days since i ordered and i only received the confirmation, but when i try to track i coud not. So please let me know the detail of my order or please cancell my product. My order number is SO37359522 If you could do that i woud surely give you 5 star and order another from you...
        Club Factory customer support has been notified about the posted complaint.
        Aug 09, 2018
        Updated by Rinfel Chawngthu
        is there any update about my comlaint? I want to know something from you!???
        Please help me track my order SO36884031 which i had placed today bt i cant find it anywhr. I have already paid for it.
        Vasudha Prabhu's reply, Aug 1, 2018
        I had ordered clothes and accesories from club factory app. In that i had ordeeed as a guest. Now i am tryng to track my order but that seems impossible!
        Please place all my orders which i ordered except the white dress which i ordered.
        I had requested a return request on 7 july 2018. today its been nearly a month but till my return is not scheduled.everytime your customer service agent will tell me that in 2 3 days our courier service will take your return, but its not happening, i want my refund. please manage your services.
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          D
          Deepanshu Kishnani
          from New Delhi, Delhi
          Aug 5, 2018
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          Dear sir,
          My order id is:SO31416282 I have already paid for my order and the produxt never got shipped and in the tracking information there is no update about the product, Now I want you too please cancel my product because u did not shipped it on time, and now i don't need it, the estimated day provided was 29 july, 2018 and it has not been shipped till today.
          Hope you will understand my issue thankyou
          Club Factory customer support has been notified about the posted complaint.
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            B
            bhavika7
            from Mumbai, Maharashtra
            Aug 5, 2018
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            Address: Mumbai City, Maharashtra, 400066
            Website: www.clubfactory.com

            My order number is so33337437.

            I have return your this order on 30th july, but since your app is un updated one that delhi address where i have courier it. Returned back my couirer and reason is change of address.

            Now how will bear this return of product charges, non of your chat team nor calling team is responding correctly. On this issue.

            Vast app, not even updating its address correctly. Staff is pathetic in response.
            Club Factory customer support has been notified about the posted complaint.
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              V
              Vansh Khatter
              from Gurgaon, Haryana
              Aug 5, 2018
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              Resolved

              Address: Rohtak, Haryana, 124001
              Website: Club factory

              Sir i didnt get refund of my order no so37400873 your customer care is saying that refund has been
              Transfered to your wallet but ti now my wallet is empty plz help. Me out tgey told me to contact your customer care but no one is replying i didnt expect this service from club factory plz hepl me out my refund ammount is 2212.43 inr hope u would take it as a concern olz sort the matter out for details contact me [protected]
              +2 photos
              Aug 6, 2018
              Complaint marked as Resolved 
              Ty very much
              Club Factory customer support has been notified about the posted complaint.
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                S
                shpatel
                from Mysore, Karnataka
                Aug 5, 2018
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                Address: Ahmedabad, Gujarat, 382424
                Website: www.clubfactory.com

                I have recently ordered some clothes from club factory. I want to cancel one of the product from the order list but i am unable to find any option on website. Not sure how to cancel it from website.

                My order number is so37870620.
                Product to be cancelled: "korean version of baggy bat sleeves casual t-shirt"

                Requesting assistance for cancellation.
                Kindly do the needful asap.
                Club Factory customer support has been notified about the posted complaint.
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                  A
                  Ayush handa
                  from Dirba, Punjab
                  Aug 4, 2018
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                  Address: Ambala, Haryana, 134203
                  Website: Club factory

                  I order a mobile from club factory order no. So34887618 but i got a empty box only charger and cable in the box the box is already open but no mobile in it my balance deducted 6233.99 rupees by club factory no refund by club factory i am very distressed i also try customer care club factory but no reply no help no support no refund plzzz i request returned my refund
                  +2 photos
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                    V
                    Vidhya Mahadevan Pradeep
                    Aug 4, 2018
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                    1) Order number: SO26765625
                    2) Issue: I wish to return the garment purchased as the size is not correct.
                    I have been in conversation with your chat room in India for over a month and they refuse to resolve the issue. The standard reply is "we are looking into it". I cannot understand how it can take so long to resolve. Request that you take up this issue on priority. Thanks.
                    Club Factory customer support has been notified about the posted complaint.
                    Aug 04, 2018
                    Updated by Vidhya Mahadevan Pradeep
                    My order no SO27523170. I had ordered 2 items but only one was delivered. I had received a message from you on june 29 stating that the itwm is no longer available and the amount paid in advance will be refunded. As you can see it is more than a month and each time i am fobbed off with "we are looking into it". In both the above orders, my money is stuck with you guys and there seems to be no progress, making me doubt your intention to make the refund. Please look into this matter on priority and resolve the same asap.
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                      R
                      rohitkr86
                      from Akkarampalle, Andhra Pradesh
                      Aug 4, 2018
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                      Address: 110047

                      Hi sir,

                      I have purchased one product from club factory but did not know i will get bad product and when i return it then it will not sure you will refund amount or not!

                      I have returned this product on july 16, 2018 and it was successfully delivered in club factory on july 23, 2018.

                      As per policy which is showing on my club factory app once we received the item refund would be initiated on club factory wallet withing 5 working days. So, now you can count how many working days it's gone since july 23?

                      When i did not get any refund from your club factory then i contacted to the customer support and they told me every time you will get refund within 24 hour. When i contact to them again then i get the same response from every time.

                      So, finally i lodge the complaint to the indian consumer court with complaint number # 853451. They have assisted me within 5 working days if you get the refund it's well n good otherwise they will take legally action on club factory on behalf of this complain.

                      I hope there is no need to take any kind of legally action on that, i just want to refund on account asap.

                      Order number: so28314890
                      Return tracking number:[protected]
                      Club Factory customer support has been notified about the posted complaint.
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                        A
                        Aditiag2210
                        from Jaipur, Rajasthan
                        Aug 4, 2018
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                        I placed a order on 1st of july and received my parcel on 17 th of july.. On 17th itself i asked for refund and on 18th of july their delivery boy took the products back.. And it's been more than 15 days.. Theh are not refunding my amount.. It's customer care keep giving excuses that wait for 2 days 3 days.. And then also.. There's is no information regarding my refund..
                        +6 photos
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                          S
                          Sworajya
                          from Gurgaon, Haryana
                          Aug 4, 2018
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                          Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is SO37549445, plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product, next time i will surely buy ur company product, now i want to cancel my order, plz let me know my cancellation conformed or not, plz cancel my order, lt me know soon, i am sure that u will cancel my order and refund my money.
                          Club Factory customer support has been notified about the posted complaint.
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                            D
                            Dua_vridhi
                            from Noida, Uttar Pradesh
                            Aug 3, 2018
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                            Address: New Delhi, Delhi, 110044
                            Website: www.clubfactory.in

                            Hi, i had ordered a bag. Before clicking the final order button, it showed free delivery and after placing the order, it showed 99.0 rps as delivery charge.

                            Please cancel my order. The bag is not worth that big an amount and i would certainly not want to pay extra bucks. It is already expensive.

                            My order number is so37564971

                            I dont want the bag to be delivered. I won't not pay that big an amount for that bag whose ratings are fluctuating.
                            Club Factory customer support has been notified about the posted complaint.
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                              S
                              Shiksha Joshi
                              from Delhi, Delhi
                              Aug 3, 2018
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                              I have ordered an item as a guest from club factory order no. Is so36727139 haven't received yet and unable to track it
                              I have already made the payment and there is no link in app or website to track a guest order. Please tell me where my package is and if they cannot deliver it do the refund.
                              It will be better if they provide a link to track guest orders or give some contact no. To ask for the same. This is so inconvenient
                              +1 photos
                              Club Factory customer support has been notified about the posted complaint.
                              I had ordered in Clubfactory on 11th of August as guest. I haven’t received the products and there is no way to track the order for guest. I recived confirmation mail on 11th August and another mail saying your order is being prepared on 14th August.
                              My order number is SO39373326
                              I had ordered a watch on9th sept and I had not received yet and my order number isSO46095517 .Please send my order or refund my payment

                              track order as a guest - Comment #3218284 - Image #0
                              I had ordered in Club factory on 06th of Sep.2018 as guest. I haven’t received the products and there is no way to track the order for guest. I revived confirmation Massage on 06th Sep 2018 But I am track on my Oder not show
                              My order number is SO52917836 My Phone No [protected] and Mail Id Is ramesh.[protected]@gmail.com
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                                B
                                Bini Mali
                                from Korba, Chhattisgarh
                                Aug 3, 2018
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                                Bini mali
                                Add: hanuman mandir bilpura colony vfj jabalpur
                                I have ordered the product by mistake and want to cancel it. I promise to buy more from club factory later onwards but i request to cancel my order number. So35579095 please cancel my order soon i have mistakenly ordered this product please cancel my order as soon as possible hope you will cancel it fast
                                So35579095
                                Club Factory customer support has been notified about the posted complaint.
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                                  S
                                  Sohan Creations
                                  from Hyderabad, Telangana
                                  Aug 3, 2018
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                                  Address: Krishna, Andhra Pradesh, 520010
                                  Website: club factory

                                  I want my money refund
                                  My order details are
                                  Order number: so28719952
                                  Order summary
                                  Total: rs.449.91
                                  Shipping fee: free
                                  Cod charge: rs.105.98
                                  Paid total: rs.555.89
                                  Paid date
                                  [protected]:27:52
                                  Address
                                  House number 2 municipal employees colony seven-days hotel opp,
                                  Andhra pradesh, vijayawada,
                                  India,
                                  520010
                                  Phone number: +91 [protected]
                                  Email: [protected]@gmail.com
                                  Payment method
                                  Cash on delivery
                                  Courier
                                  Gati
                                  Club Factory customer support has been notified about the posted complaint.
                                  I want my money refund... I return my product too but I didn't get my money.
                                  Order no - [protected]
                                  Amount- 1444.91
                                  Order date[protected]
                                  Return date[protected]
                                  Courier name- Xpressbees
                                  Please return my money as soon as possible..
                                  Delivery address- UG- 36 district centre Janakpuri -110058
                                  Email- [protected]@gmail.com

                                  refund process - Comment #3275247 - Image #0
                                  refund process - Comment #3275247 - Image #1
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                                    M
                                    Ms priya
                                    from Dahod, Gujarat
                                    Aug 3, 2018
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                                    I ordered a dress from club factory. But it was of very cheap quality. It was not at all of quality which was mentioned in product description. Such kind of dresses u get on roadside. So i returned it. I told them to pick up the parcel from my place. That was also not easy. After pickup for at least 15 days they were saying that they didn't receive my pickup. When finally they admitted that they received my return parcel and they will return my money in 3-5days. But still they are not refunding my money. It's been a month now. Customer service is also poor. Every time i ask them for refund but no use. Every time they say the same thing that it will be refunded in 3-5 days.
                                    Club Factory customer support has been notified about the posted complaint.
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                                      U
                                      Ujjawal Anshu
                                      from Delhi, Delhi
                                      Aug 3, 2018
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                                      Address: New Delhi, Delhi, 110017

                                      I ordered a jeans from here and received the parcel but I dint get the product which I was shown at that moment and I have applied to return the parcel and I don't receive any response from their side even i am unable to contact consumer care it has been more than 8 days i had applied to return but i dint find any solution . I hope this matter would be taken seriously.
                                      Club Factory customer support has been notified about the posted complaint.
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                                        H
                                        Heena Syed
                                        from Vasai-Virar, Maharashtra
                                        Aug 3, 2018
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                                        Address: Mumbai City, Maharashtra
                                        Website: Clubfactory

                                        Cheap low quality product on top have to struggle badly for the refund. No reaponse whatsoever from the company side nor any customer support number reachable. Carrying out a fraud business by just fooling around customers showing fake pics on website and than delivering something down market n not at all as shown in the pics. I want my money back also want nobody else to suffer as i did.
                                        Club Factory customer support has been notified about the posted complaint.
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