Club Factory Complaints & Reviews

Hello club factory,
Yesterday i withdrawal my club factory wallet balance into paytm wallet. But i didn't got money into paytm. I dont know how much time will it take for this type of transactions. Please refund the amount as quickly as a possible. And also the customer service response is really poor. There is no transaction id and status about transaction to view details.

Amount was 12.59 usd
Time :07/08/2018...

I have ordered an item as a guest from club factory order no. Is so35660817 haven't received yet and unable to track it
I have already made the payment and there is no link in app or website to track a guest order. Please tell me where my package is and if they cannot deliver it do the refund.
It will be better if they provide a link to track guest orders or give some contact no. To ask for the same. This is so inconvenient...

I ordered some items from club factory, i got order number and tracking number but order history not available in that mail and even i cant get order history in my club factory account.

I called to club factory no response i get, i sent mail also but no updates from their side.

"your order (Order no. So[protected] has been processed and shipped by ecom. Your tracking number is[protected]."...

Dear sir / mam
Your courier service was returned my parcel without asking and they are not contact me and not come to my home for delivery and they send mail 2 times for addresses and number and i replied also and then they say we will send you but they didn't come or call. Then 2 times they cancelled my order and now they return my order. Please tell them i want my parcel tomorrowat 10:30 a.m. and i also went to your coriyar service...

Mentioned order - so28944789 from club factory was delivered on 10th july 2018. I applied for a return of this order somewhere on 15th july and since then i am following up with their customer care email as their customer care number is always busy. Initially 12 working days passed and no one from the courier department - ecom express came to pick up the item. I had no choice but to send the item through dtdc whose cost was more then the...

My order No. is SO34915772 which was ordered on 24th july 2018 and they tried to deliver on my office address but that day was sunday so no one was there to collect my order and i did not get any call from club factory regarding my order delivery.
When i tried to call customer care number there is no one to pick my call.
I am trying from last two days but my call was not picked up by any of customer care executive.
I...

I need to return the ordered bags the order no of the product is SO34378214 when I see in my account for return policy it is showing zero paid, please help me to return this bag because the quality is not good and the colour is not good, the size of the product is too small and it is not good looking as shown in online
We are not satisfied with the product so please help us to return the product and they should refund the money...

I have placed an order on Club Factory. I wanted to return the items but the company refuses to return my money in original payment method. It is forcing me to return the money in its wallet.

The return policy in the app does not specify that the money will be returned only as club factory wallet and not in original payment method. This is clearly deceiving the customers. Now my money is stuck in its wallet which i cant use...

My order id- SO36505740
Amount payed successfully.
Got confirmation email saying its in the process...
N now 1week down no order is being received or any tracking details, in fact its showing no order pending in my account,
I am worried now, the amount is 1117/-
It's very disappointing and unexpected as before also I have ordered n received on time... The worst thing is no one is replying and you feel cheated...

I ordered some items from club factory and it got delayed by many days.During the transit one of my item went missing and they said they would be refunding the amount within 3-5 days and it has been more than 12 days and yet i dint get my refunded .There is no proper customer care whom i can call .Whenever we call the number given by club factory app its saying line busy no proper chatting facility also.We tried calling from a number we got...

I purchased women's sandal with an order number[protected]. But the size of the sandal is bigger than what i have actually ordered. Although the product is good in quality but the size is too large to fit my leg. So, please kindly take my products from my place, Amity Univeraity, sector 125, uttar Pradesh. My mailing id is [protected]@gmail.com. i would be grateful if you could kindly take the reaction soon....

My order so33851376 got cancelled by club factory. And instead of refunding money in source of payment, they will-fully refunded it in their wallet which itself was wrong.

After i requested for withdrawal of that balance same day to my bank account, now it has been 12 days, but they have not refunded money in bank account. If you call them, they say wait for one more day. If you try to chat, they dont answer.

What...

To avail the free gift during its anniversary sale, i have to order a chain which was really good in the pictures and ratings were good. I have referred to my friends and family as well.

Very low quality products are received. Pictures in app showed so great but when i received, i was shocked and regretted with my own bad choice to shop from club factory. Received 2 products and both stand too bad in quality.

I...

I have ordered an watch and paid it in payu, but now i wanted to cancel my order as it is shipped and i dont want that watch now. Please dont deliver the product. I wanted to cancel my order. Please make sure that it wont be delivered. Try to refund my money. Please cancel the order
Here are the order details
Order number: so37816315
Thank you...

I have ordered 3 items from the club factory according to the description provided. Same delivered but i found mismatch in the sizes. I immediately requested for a return. Now it's almost 2weeks i am waiting for a pickup to happen. No customer care numbers are working. No pickup courier service company is responding. I wasted my 5000 rs. Beware of this site....

Hi,

I have ordered "index dot printed canvas backpack" in blue colour for 510 Rupees on 24th july 2018 by paytm patent method without Shipping fee. By guest order method. It reached on 6th August 2018.but the product was not up to the expectation and was not in good condition.it was too small. So i want to return the subjected product. But i didnt find any facility to return the guest order .so Kindly help me to return the...

I have ordered clothes from your site and it was a guest order # SO36779700 i also received msg from club factory the they have received the order and it will take 3-5 days to ship...
But today i received a notification that your order has expired kindly assist me wid this .. I have also done my payment through debit card..

I have trusted this company an ordered from this site... please send me the product as soon as...

I had made a guest order in club factory. My order no is ..SO36636256 Now i am not able to track my order.

It's been 1 week since i have ordered. I don't know which courier service is delivering my order, no details of courier service was send to my mobile number or mail id. I have made the payment and it was shown order will be shipped. I have no idea of where my order is.

Pls help me out to track my order.br...

Hello..
I placed my first order (order no. SO[protected] on[protected] and chose COD for payment. It said I'd receive a call for verification. I did receive the call from Club Factory but when it asked to press some number, I did but nothing worked. I did the same during the next call, but there was no response and the call was disconnected.
I had been waiting eagerly for items to be delivered b/w August 16-20.
But now...

My order no so35863462
This item not come
Then i will call customer care no [protected] mr. Sonu kumar
He asked payment refund, your debit card no and details send me
Then i am send my details.
My account balance 4, 137/-
Just a time my balance 137/-
4, 00/- debit club factory account
Airtermoney mumba
Please please forword my cash
I am very poor...