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Club Factory Complaints & Reviews

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Updated: Sep 17, 2023
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Club Factory reviews & complaints page 216

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R
Roshan4433
from Jaipur, Rajasthan
Aug 3, 2018
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On 01st july, 2018, i placed an order my order no. Is so36901931. I have ordered gray colour shoes which is rupees 871.85. And its not showing in orders. Orders page is empty. But i paid the amount through paytm app. Cheated app. Please send me product. I am unable to get informations about the couriers service. So kindly help me track my order or what are the steps that i should take to track my order.
I have no idea of where my order is.

Pls help me out to track my order.

Thank you...
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    Chechra Saurabh
    from Mumbai, Maharashtra
    Aug 3, 2018
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    Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so35111107 plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product
    Please confirm the cancellation and refund amount
    It is still not delivered in 2 attempts.. Kindly cancel the same and refund the amount..
    Your quick action will be appreciable
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      A
      AshAsh_1119
      from Mumbai, Maharashtra
      Aug 3, 2018
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      Address: 400708
      Website: Clubfactory.com

      As advised by club factory customer care, i had returned 7 items back to club factory for order number so25034018.
      I had sent out courier on 28 june, 18 and it got delivered at your new delhi return center address below on 29th june, 18.

      Clubfactory india pvt ltd (Return center)
      Kh no-27/9 intenal road,
      Kapashera new delhi pradesh 110097

      I still haven’t received refund of the same in my account, please help me get back my refund as soon as possible.

      Bluedart link for the shipment which i had sent out is http://www.bluedarttrackings.in/tracking.php
      Bluedart tracking no. For your easy reference is [protected].

      Awaitingg your earliest revert. Thanks a lot!!
      Regards,
      Ashwini shinde
      [protected]
      Club Factory customer support has been notified about the posted complaint.
      Aug 03, 2018
      Updated by AshAsh_1119
      I would like to bring to your notice that, i dialed club factory phone no. India i. E. [protected].
      They asked about my card info and said that they will refund my account for the order that i returned.

      They have deducted 3850 thrice from my account that is 11550 inr in total have been deducted, this is total fraud, they are deducting money in the name of refund. Now nobody is picking up my call. Please look into this matter urgently otherwise they will keep fooling innocent people.

      Please help me urgently with your proper customer care number. And request you to make aware your clients about such frauds and also remove these numbers like [protected], many of your customers will be fraud like this.

      Urgently help me know how to get my refund back, i have already lost my 11, 550 inr in thrust of getting my refund.

      To answer your question:

      1. I have returned 7 items, 3 footwear and 4 tops due to size issues.

      Your urgent help is required. Thanks.

      Regards,
      Ashwini shinde
      [protected]
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        P
        Panwarvarnika
        from Dehra Dun, Uttarakhand
        Aug 3, 2018
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        Address: Pauri Garhwal, Uttarakhand, 246174

        I want to cancel my order so36100654 and want my money refunded as i has already paid for order. Due to some reason i am not able to recieve order so i am requesting you to cancel the order i have some personal reasons thats why i am cancelling my order so please refund my money back and cancel that order as soon as possible and thankyou if you concern my request.
        Club Factory customer support has been notified about the posted complaint.
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          S
          Sanskriti Jain
          from Jaipur, Rajasthan
          Aug 3, 2018
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          Website: Club factory

          My order number is so33811772. My order has been shipped and payment has been made. But i am not able to track my order. Club factory customer service doesn't ever answer my call.
          I want to know where is my order.
          The mail clearly specifies that the trackkng details will be available.in 2-3 days..
          More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service.
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            K
            kritiAR
            from Delhi, Delhi
            Aug 3, 2018
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            Address: New Delhi, Delhi, 110085
            Website: Club factory

            I ordered a top from your site
            My order no: so29837171
            I received my product on 5th of july and requested for return on the same day. The customer care executive told me that the request has been placed and the courier partner will come in 2-3 days
            I have been calling and texting on the app to every effort in vain.
            I have texted multiple times and every time i get the same reply that do not worry, your product will be picked up in 2-3 days and its been a month and nobody came to pickup the product.
            Whenever i call the number is busy.
            I never expected such kind of service from you guys. Truly disappointing.
            +3 photos
            Club Factory customer support has been notified about the posted complaint.
            Aug 03, 2018
            Updated by kritiAR
            I want the refund for my product asap. You don't know how much mental agony I have gone through!
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              K
              Komal Mahajan
              from Vasai-Virar, Maharashtra
              Aug 3, 2018
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              Your customer service centre is replying very late and not answering the question. I need to cancel my order placed on 3rd august, 2018. I have placed the order wrong. I am very much disappointed by your customer service centre's working speed. Hope you can see to it and cancel my order as soon as possible to you. My order number is so37350621. Thank you, and please cancel it and refund my money
              Club Factory customer support has been notified about the posted complaint.
              Aug 03, 2018
              Updated by Komal Mahajan
              They are saying that replies ill get will be after 35 minutes. But i have messaged before 40 minutes. And still i haven't got the reply or they haven't took any action.

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                P
                Padviu
                from Pune, Maharashtra
                Aug 2, 2018
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                Hello, my name is ujwala and i would like to cancel my order. The order number is so36868016. I already bright that product by paying online afterwards and this order has cod which i don't want. So please cancel it asap. I have one more complaint about customer care service. They don't pick up my calls and neither do they message me back. I am just so pissed of with this thing.
                Club Factory customer support has been notified about the posted complaint.
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                  P
                  Paramba
                  from Mandleshwar, Madhya Pradesh
                  Aug 2, 2018
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                  My order no. is SO31861753. The order was placed on 13/7/2018 but till date i didn't received my order.Your customer care dept. said that we dispatched, but shipping courier didn't deliver, so we can not do anything in that.They tell us to contact them for the order.We have given shipping charges to you not to whatever your transporter is.Either deliver our order within 2 days or return our money.
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                    M
                    manjumanni
                    from Noida, Uttar Pradesh
                    Aug 2, 2018
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                    Address: Ghaziabad, Uttar Pradesh

                    I had ordered Goods against SO34879428 . I have received the goods on 01.08.2018. I am not satisfied with goods and want to return but there is no return process as Guest Customer. The cloths are not of good quality . I have checked all options but no response. I tried calling their number also but no response. If my goods are not returned with in this week, i will file a complain in consumer forum.
                    Club Factory customer support has been notified about the posted complaint.
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                      S
                      Siddhidate
                      from Mumbai, Maharashtra
                      Aug 2, 2018
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                      Address: Mumbai City, Maharashtra, 400004

                      On 30th aug, 2018, i placed an order. While making the payment online first time is showed failed but the amount got dedected from my bank account. I tried again to make the payment and the amount again got dedected. So i was charged twice for an same order. I have cancelled my order now. How can i get my money back for both the payments. I am trying to connect with the customer care but they are not replying to messages and i can't get in contact with them.
                      Club Factory customer support has been notified about the posted complaint.
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                        H
                        Harsha Gladis
                        from Avinashi, Tamil Nadu
                        Aug 2, 2018
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                        Address: Chennai, Tamil Nadu, 600083

                        I have ordered one white bluetooth headset which is rupees 274. And its not showing in orders. Orders page is empty. But i paid the amount through tez app. Cheated app. Please send the me product. Even they have given the track id but in app its showing no order placed yet. What is this i dont understand. What you people are doing. Buying in club factory become waste.
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                          D
                          DJ4
                          from Surat, Gujarat
                          Aug 2, 2018
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                          Address: Surat, Gujarat, 395001

                          So33035931 this is my order number and i have received wrong color (Offwhite) for non-slip slipper have ordered brown. I have tried to take help from the support center but didn't get a proper reply. I am feeling cheat as other ordered products quality is also not good. Please help me to get my right product. Even customer care didn't answer properly.
                          Club Factory customer support has been notified about the posted complaint.
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                            S
                            santhoshmeti
                            from Hosur, Tamil Nadu
                            Aug 1, 2018
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                            Address: 560097
                            Website: www.clubfactory.com

                            I have ordered a T-shirt from club factory. I want to return order SO32713931 but there is know information provided to return the on how to return this guest order. Can some one please help me. Is there no way we can return it? but the website says we have to return the order in 9 days. When i am rising this complaint already 1 day has been completed.
                            Club Factory customer support has been notified about the posted complaint.
                            Please return my guest order. I have to return it but website isn’t working.
                            Please return my guest order. You have sent me a wrong product. I need you to exchange me the same.

                            return of guest order - Comment #3565558 - Image #0
                            Want to return a dress for Order #SO[protected]. The quality of the product is pathetic. The original image was a long dress but received knee length. Besides the product has no tag, nothing. Definitely not ordereing next time from Clubfactory.

                            return of guest order - Comment #3626236 - Image #0
                            return of guest order - Comment #3626236 - Image #1
                            return of guest order - Comment #3626236 - Image #2
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                              V
                              Vinith rc
                              from Bengaluru, Karnataka
                              Aug 1, 2018
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                              Hello club factory,
                              Recently i withdrawal my club factory wallet balance into paytm Wallet. But i didn't got money into paytm. I donno how much time will it take for this type of transactions. Please refund the amount as quickly as a possible. And also the customer service response is really poor. There is no transaction id and stauts about transaction to view details.
                              Club Factory customer support has been notified about the posted complaint.
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                                J
                                Jenny Patel
                                from Bardoli, Gujarat
                                Jul 31, 2018
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                                I want to cancel my order which have benn submitted by me on 31 july as per financial problems. I was just checking and the order was subbmitted by mistake so request to cancel my order so36765877 that is jinchuan bird knights of leather aunthetic martin lovers shoes leather boots for girl. Please be informed and do it for me as soon as possible.
                                Thank you.
                                Club Factory customer support has been notified about the posted complaint.
                                I like those products, I am planning to buy those products next month.

                                Order Number
                                SO34651332

                                Total
                                3126.42

                                Items
                                5

                                Paid Data
                                [protected]:30:40
                                Dear,

                                Please cancel my order, i booked it twice.

                                Kindly cancel my order SO35484166

                                Kindly notify me on

                                [protected]@gmail.com

                                Regards,
                                Aravind.R
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                                  S
                                  Sharanrehal
                                  from Jalandhar, Punjab
                                  Jul 31, 2018
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                                  Address: Mohali, Punjab
                                  Website: Clubfactory app

                                  I had shopped some items from clubfactory. But i returned the 2 items which cost 1100/- approx. But it's been 17 days they are not refunding my money back. I have talked to people on live chat process and through mails also. But when i called up their team, they directly denied to help me with refund issue. Also having all proofs of chat team and emails.
                                  Club Factory customer support has been notified about the posted complaint.
                                  I want to cancel order that I place becoz I bought a handbag and it has a very bad quality bad stitching .. so I don’t want anything alse from this site.. and the shoes are not looking gud so plz cancel it

                                  refund money issue - Comment #3172548 - Image #0
                                  I bought earings from club factory my order no. is SO31641063 ...I received it[protected]... The earing quality is very low... which image shown by club factory on club factory app it have very low quality comparison to actual piece...I don't want this product...So keep my money back as soon as possible

                                  Thanks&Regards
                                  Saloni Kapoor
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                                    P
                                    Prnkd
                                    from Delhi, Delhi
                                    Jul 31, 2018
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                                    Address: New Delhi, Delhi, 110064
                                    Website: Clubfactory.com

                                    I placed refund of my order SO29501449 on 11 July. But still I have not received my refund yet. Nobody is ready to address my issue. Everybody in the customer support is giving false information. Online customer support service is continuously asking for keeping patience. How could I be so when I don't get any assurance from the company.

                                    Is there any way to report my issue and who could take care of my serious issue
                                    Club Factory customer support has been notified about the posted complaint.
                                    I have ordered men's fashion loose socks 3 pairs / set...but at the time of delivery I got only 1 pair / Set.plz give me needful
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                                      Megha ugale
                                      from Nashik, Maharashtra
                                      Aug 14, 2018
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                                      Address: Nashik, Maharashtra, 422103
                                      Website: www.amazon.in

                                      Order has been cancelled
                                      My order SO33220950 was placed on 27 th July 2018 received your product. Your product not attractive there are nice looking in advertising.product looking is very simple I was receiving product but product very dull please my order cancelled why is that so? Your service results very bad. If so then when you will refund my money? Please you respond...
                                      Club Factory customer support has been notified about the posted complaint.
                                      I have ordered 7 items on club factory for RS 575. But I received only a single item of RS 86. And their order details shows it's delivered. No proper reply from customer service. Please take it seriously

                                      no interested in product - Comment #3183891 - Image #0
                                      I have got my refund back on 9 august 2018 from club factory for 2 orders which i returned to them but on the same day i withdrew money in my bank account but not credited in account till now.
                                      refund id is SOR258642
                                      order number is SO31486077
                                      very bad shopping site.
                                      please someone help me

                                      no interested in product - Comment #3183926 - Image #0
                                      Please sir cancel order please. Please because I thought listening. To this song. If you do not cancel my order, I will delete the app and will never do any shopping from it... My product I'd so38744161.. So please cancel my order now.. Sir, do not forget my money, order me a second time by the club factory
                                      Please cancel my order it can order by mistake my order no is SO38831272 ur products are very good bt now i m not interested in buying this... Please understand my problem nd cancel the order
                                      Thank you
                                      Notify me on [protected]@gmail.com
                                      I m unable to log in with the email with which i used to log in. i have placed an order for which i have made payment through online
                                      I can change my t shart size M to L size
                                      I recieved damaged headphones on the day of deliver and customer care isnt recieving my call. I want to return this and want my refund

                                      no interested in product - Comment #3184587 - Image #0
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                                        Chait123
                                        from Delhi, Delhi
                                        Jul 31, 2018
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                                        Address: 411057
                                        Website: www.clubfactory.com/home.html

                                        My order no. Is so30979557. My order is cancelled by clubfactory itself. Its more than 10 working days now and i have not got the refund till now. Service is the worst as no other site takes this long for order to get delivered or for refund. Can you please refund me my money as soon as possible. This is the worst customer experience that i have ever had. Never ever going to do the shopping with clubfactory again. Display product and actual product are different and is of very low quality.
                                        Club Factory customer support has been notified about the posted complaint.
                                        My order number is SO25237538, returned the products a month ago. Still refund not received, every time I received a feedback stating it will be processed. But not processing. Kindly do the needful
                                        Hyy, i get my refund after 1 month in my club factory app balance but when i withdraw the amount that amount not debited to my account,
                                        Please do something regarding this
                                        I have applied for refund a month ago(as on 25/06/2018) and i haven't received it yet(26/07/2018). Worst service from this site. Extremely dissapointed.
                                        AWB Number:

                                        [protected]

                                        Current Status:

                                        Delivered

                                        Order Number:

                                        SO24890198
                                        Hi
                                        I ordered a dress.. I didn't like it .I returned it.It's been 2 months everyday I am checking with customer care they are asking me to wait..how many days I should wait..they have not even intiated my refund..please refund my money immediately.
                                        I have ordered Cross Handbags(2 bags) in the same order but only one it has delivered. And the bag is not the same in the picture. They cheated me as I logged in as a guest, there is no easy policy to return.

                                        Please help!!!

                                        refund for my cancelled jewelry by club factory - Comment #3172520 - Image #0
                                        I have purchased women's canvas handbags from club factory. Order was delivered on 12th June 2018. My order number is SO24407473. Due to some reason I returned the product on 13th June 2018. I didn't get my money back on my paytm wallet. Club factory shows that they refunded the money. But it shows an error page while checking refund status.

                                        refund for my cancelled jewelry by club factory - Comment #3172567 - Image #0
                                        refund for my cancelled jewelry by club factory - Comment #3172567 - Image #1
                                        refund for my cancelled jewelry by club factory - Comment #3172567 - Image #2
                                        refund for my cancelled jewelry by club factory - Comment #3172567 - Image #3
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