Club Factory Complaints & Reviews

On 01st july, 2018, i placed an order my order no. Is so36901931. I have ordered gray colour shoes which is rupees 871.85. And its not showing in orders. Orders page is empty. But i paid the amount through paytm app. Cheated app. Please send me product. I am unable to get informations about the couriers service. So kindly help me track my order or what are the steps that i should take to track my order.
I have no idea of where my...

Plzz cancel my oder;i have ordered by mistake sorry for the trouble, my order no is so35111107 plz try to understand my problem, i really liked ur product, but now i am not interested to buy, i love ur product
Please confirm the cancellation and refund amount
It is still not delivered in 2 attempts.. Kindly cancel the same and refund the amount..
Your quick action will be appreciable...

As advised by club factory customer care, i had returned 7 items back to club factory for order number so25034018.
I had sent out courier on 28 june, 18 and it got delivered at your new delhi return center address below on 29th june, 18.

Clubfactory india pvt ltd (Return center)
Kh no-27/9 intenal road,
Kapashera new delhi pradesh 110097

I still haven’t received refund of the same in my...

I want to cancel my order so36100654 and want my money refunded as i has already paid for order. Due to some reason i am not able to recieve order so i am requesting you to cancel the order i have some personal reasons thats why i am cancelling my order so please refund my money back and cancel that order as soon as possible and thankyou if you concern my request....

My order number is so33811772. My order has been shipped and payment has been made. But i am not able to track my order. Club factory customer service doesn't ever answer my call.
I want to know where is my order.
The mail clearly specifies that the trackkng details will be available.in 2-3 days..
More than 2. Weeks gone by and i have no idea where my order is. And no details of it with the courier service....

I ordered a top from your site
My order no: so29837171
I received my product on 5th of july and requested for return on the same day. The customer care executive told me that the request has been placed and the courier partner will come in 2-3 days
I have been calling and texting on the app to every effort in vain.
I have texted multiple times and every time i get the same reply that do not worry, your product...

Your customer service centre is replying very late and not answering the question. I need to cancel my order placed on 3rd august, 2018. I have placed the order wrong. I am very much disappointed by your customer service centre's working speed. Hope you can see to it and cancel my order as soon as possible to you. My order number is so37350621. Thank you, and please cancel it and refund my money...

Hello, my name is ujwala and i would like to cancel my order. The order number is so36868016. I already bright that product by paying online afterwards and this order has cod which i don't want. So please cancel it asap. I have one more complaint about customer care service. They don't pick up my calls and neither do they message me back. I am just so pissed of with this thing....

My order no. is SO31861753. The order was placed on 13/7/2018 but till date i didn't received my order.Your customer care dept. said that we dispatched, but shipping courier didn't deliver, so we can not do anything in that.They tell us to contact them for the order.We have given shipping charges to you not to whatever your transporter is.Either deliver our order within 2 days or return our money....

I had ordered Goods against SO34879428 . I have received the goods on 01.08.2018. I am not satisfied with goods and want to return but there is no return process as Guest Customer. The cloths are not of good quality . I have checked all options but no response. I tried calling their number also but no response. If my goods are not returned with in this week, i will file a complain in consumer forum....

On 30th aug, 2018, i placed an order. While making the payment online first time is showed failed but the amount got dedected from my bank account. I tried again to make the payment and the amount again got dedected. So i was charged twice for an same order. I have cancelled my order now. How can i get my money back for both the payments. I am trying to connect with the customer care but they are not replying to messages and i can't get in...

I have ordered one white bluetooth headset which is rupees 274. And its not showing in orders. Orders page is empty. But i paid the amount through tez app. Cheated app. Please send the me product. Even they have given the track id but in app its showing no order placed yet. What is this i dont understand. What you people are doing. Buying in club factory become waste....

So33035931 this is my order number and i have received wrong color (Offwhite) for non-slip slipper have ordered brown. I have tried to take help from the support center but didn't get a proper reply. I am feeling cheat as other ordered products quality is also not good. Please help me to get my right product. Even customer care didn't answer properly....

I have ordered a T-shirt from club factory. I want to return order SO32713931 but there is know information provided to return the on how to return this guest order. Can some one please help me. Is there no way we can return it? but the website says we have to return the order in 9 days. When i am rising this complaint already 1 day has been completed....

Hello club factory,
Recently i withdrawal my club factory wallet balance into paytm Wallet. But i didn't got money into paytm. I donno how much time will it take for this type of transactions. Please refund the amount as quickly as a possible. And also the customer service response is really poor. There is no transaction id and stauts about transaction to view details....

I want to cancel my order which have benn submitted by me on 31 july as per financial problems. I was just checking and the order was subbmitted by mistake so request to cancel my order so36765877 that is jinchuan bird knights of leather aunthetic martin lovers shoes leather boots for girl. Please be informed and do it for me as soon as possible.
Thank you....

I had shopped some items from clubfactory. But i returned the 2 items which cost 1100/- approx. But it's been 17 days they are not refunding my money back. I have talked to people on live chat process and through mails also. But when i called up their team, they directly denied to help me with refund issue. Also having all proofs of chat team and emails....

I placed refund of my order SO29501449 on 11 July. But still I have not received my refund yet. Nobody is ready to address my issue. Everybody in the customer support is giving false information. Online customer support service is continuously asking for keeping patience. How could I be so when I don't get any assurance from the company.

Is there any way to report my issue and who could take care of my serious issue...

Order has been cancelled
My order SO33220950 was placed on 27 th July 2018 received your product. Your product not attractive there are nice looking in advertising.product looking is very simple I was receiving product but product very dull please my order cancelled why is that so? Your service results very bad. If so then when you will refund my money? Please you respond......

My order no. Is so30979557. My order is cancelled by clubfactory itself. Its more than 10 working days now and i have not got the refund till now. Service is the worst as no other site takes this long for order to get delivered or for refund. Can you please refund me my money as soon as possible. This is the worst customer experience that i have ever had. Never ever going to do the shopping with clubfactory again. Display product and actual...