Club Factory Complaints & Reviews

Hi Team,

I ordered few products on 21th March (Order No: SO[protected]. I received the shipping mail but till now I have not received my order nor I am able to track the order via the link sent on mail.

I am attaching the screen shot of the shipping mail.

Please check & resolve the issue asap.

Regards,
Jyoti

My order no is SO15493362. On 3th april 2018 I received a package from club factory, it has all my details but inside I found a blazer instead of 22 items. I am continuously chatting with customer care and every time there is a new person and I have to repeat the same story. Some are so annoying they are giving me courier service number . Its not courier fault, they delivered it to right place, its your fault, you kept wrong item. plz do something resolve my issue asap

Product ordered in data 14th match 2018 with no.14997932 is not delivered till now.It cost around 2000 rupees.Tracking shows that it is dispatched on 19th march and reached kerala via newdelhi feom China. On 27th march product reached thiruvalla, Kerala but undelivered due to customer unavailability.That is wat that have mentioned. But no call received in my number which I have given to them.Also they is a good receiving system in my office even if the call is not attended.Kindly consider my complaint seriously and do the needful

I had ordered one watch & two tops from club factory and paid rs.1436.96 for that. My order no:so16234328. On 1st, april 2018 i received that my order has been cancelled and my money will be refunded in bank. I am continously follwing on customer care no and they tried to cheat me by asking my debit card no and all. Hence, look into the matter and refund my money.

I had ordered one watch & two tops from club factory and paid rs.1436.96 for that. My order no:so16234358. On 1st, april 2018 i received that my order has been cancelled and my money will be refunded in bank. I am continously follwing on customer care no and they tried to cheat me by asking my debit card no and all. Hence, look into the matter and refund my money.

I have placed my order on sunday night 2nd april... It's an men's jacket... I tried to track my order but it's showing error... I have called customer care so a guy saying to share my card details... Asper my research with your debit card number, expiry date & cvv.. You can debit cash, but they need otp also... So don't share otp at any cost... N please if this is not an fake web site just prove it... Either return my cash or place my order... & give me my ordered stuff otherwise i will raise this issue

I have been looking forward to recieving my parcel on time but since more than 5 days it is in custom and nobody is picking it up...i contacted with fAQ and they said they will work on that problem and also mentioned that parcel is not being picked up by delivery man but till now my parcel is at custom... Its urgent for me to recieve my order before 9th aprill...and if i am not helped by anybody in this case then kindly refund my money back... I am fed up with the kind of response i am getting

Few days back i bought a formal shirt from your club factory website as a guest but it doesn't fit me well so i want to replace it... Order number is so[protected]... I want to exchange it with a new size... I don't know how to return it and proceed further... If it is possible kindly help me with this.. Contact me as soon as possible. Contact number is [protected]. Email id [protected]@rediffmail.com

Below given is a mail i received from your end on march 5th 2018. I waited to get the consignment but of no use. Rs 487/50 is debited and paid to you from my account two months back. Please give me a reply.
Pk. [protected]@gmail.com
Mob [protected]
Rajeevan, 8c soorykanthi apartments, chittoor road, ernakulam682011

I look forward for a positive action from your end, without cheating

Dear rajeevan,
Your order (Order no. So[protected] has been processed and shipped by ecom. Your tracking number is[protected].
Tracking information will be updated within 3 days.
If any items in your order go out of stock, you will get refund for these items in your account or credit card.
If you are not able to track your order in the app, please follow the links below:
If the shipping company cannot reach the recipient, it will usually make two more reattempts. If you fail to receive the shipment, your parcel will be sent back. Please always keep your phone on and track the shipping information online.
Please be aware that we will not take responsibility for those orders that fail to be delivered due to wrong address or consignees being out of contact.

Dear club factory

I purchase your product but i am not satisfy your product quality not good and leather material is so cheep and i am not believe next time so please take care product and material.
Please sold my problem and i am not happy for your product.
Product received date 31 march 2018
Time 3:00 pm

I don't need refund but please change my product.

Please help me and change my product my order no. So15069950

Regard
Imran
[protected]

I have ordered a shoe through online it was smaller size what non sense is going here i got d product from club factory i did not get any msgs from your side like product was delivered incase i want change my product means how can i contact you one of the worst online shopping in club factory i was trying more than two days i did not get any response from your side

Hi team,

I have ordered clothes from your site. But the quality of clothes is not at all good. So i have requested to return the orders. But no one is come to collect the order and not getting my refund. I had discussion with customers care support. But i was trying to tell him that i have already given my paytm details. But seriously i didn't get any solution from customer care. My query didn't resolve. So i am requesting you to give my refund as soon as possible.

Please help for the same.

I have ordered product from club factory with order id so15862809
Its been a week and still not received any update.
I have called many local customer care no.
Eg. [protected], [protected],
[protected],
All said that ordered is cancelled and you will get refund but when i ask about my product details all have no answer and rather they ask about my card number and cvv.

It appeared to me a fraud transaction.
Can anyone take an action else has to raise some serious action as to stop others from buying from club factory site/app

Hllo,

This is pinky prasad, hereby i ordered two bottoms online my order no is. So15517 167 followed by its paymnt too on 20 march 2018. I got a txt mesaage on 22nd march andgiven my tracking number[protected] bt i didn't get my order n any info abt its xpcted delivery dste. I paid it already. Its really irritative n may b the last order to club factory

I bought two items and i received the wrong size before few month so that i returned the item royal mail standard delivery with certificate of posting as they refused to refund the postage and sign for value is as much as expensive as the product itself. I communicate with the team and they accepted that the item has been received but refused to refund or replace the correct size even different club member asking me same questions about tracking which i really don’t understand if the item they received than why they want tracking.

It’s since from last two month i am trying communicate but they refused to provide number of the business or email of appropriate management. They harassing by repeating same question even laughing emoji which is really unprofessional i felt to go to consumer court against the fake company.

Order not received-so15940070 i have placed the order on 20th march but still not received money is already paid please treat it most urgent... If this is not possible return my money back i dont understand how this is possible you nor true or false shop keeper this is very surprising for us i have tried your customer care number so many times but not pick my call

I have order 5 tops with order no so14381720.
In that i have receive 4 tops out of which 2 are completed different than what they have shown on application.

So i have requested for return product on 16th march 2018 with return id:

Son[protected]
Son[protected]

But still it haven't proceed further and i haven't receive my refund as well.

Can you please let me know when that return will proceed further and i will get my money back

I had ordered one sandal from club factory and paid rs.1090.51 for that. My order no:so15033684. On 19 the march i received that my order has been cancelled and my money will be refunded within 5 days. On 30th march i contacted the customer care no and they tried to cheat me by asking my debit card no and all. Hence, look into the matter and refund my money.

Not yet received my money back. You said that i will get my amount back within 8 to 10 days and yet it didn't not arrived to me. How can i place my next ordered i don't get my money order back. I have to place more orders but until you provide me with the money from the order you have cancelled. Please return me the money so that i can order my next accessories. Thanking you

Club factory — kindly refund my money

I have ordered 2 shirts on 13th march and the estimated delivery date was around 20 th. My order no so15122315. Kindly refund my money. When i spoke to the customer care they are saying the order has been canceled. They are asking for my card details for a refund which i think thts not right to share my card details to anyone. Kindly refund the money...