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Club Factory Complaints & Reviews

1.1
Updated: Mar 15, 2026
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Club Factory reviews & complaints page 236

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P
from Bhopal, Madhya Pradesh
Mar 30, 2018
Resolved
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Resolved

Address: Pune, Maharashtra

I have order 5 tops with order no so14381720.
In that i have receive 4 tops out of which 2 are completed different than what they have shown on application.

So i have requested for return product on 16th march 2018 with return id:

Son[protected]
Son[protected]

But still it haven't proceed further and i haven't receive my refund as well.

Can you please let me know when that return will proceed further and i will get my money back
Apr 30, 2018
Complaint marked as Resolved 
Club Factory customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2018
Club Factory Customer Care's response
Dear, we are sorry the local pickup service is not available now, so I am afraid that you may call the courier to pick it and return. Really sorry for the inconvenience to you. We will try our best to improve ourselves and take this into consideration so that you have a better experience here.
And dear, you could call the courier to collect your parcel. Any one will be ok like Indian Post, DTDC or others, only if the parcel could reach us safely and is economical to you dear.

Once we receive it,  the refund will be made in 3-5 days. And normally it will be back to your original account in 8-15 days. And please try re-star 5. Thank you for your patience. 
Verified Support
Mar 30, 2018
Club Factory Customer Care's response
Dear, please check our returning policy carefully and noted that we do not have local pickup service, but you ought to send your items via the courier to us(the returning address is provided in our returning option), please do put a paper with your order number and return reason on it so that we can identify the package and process the refund without delay after receiving.
Or please send a photo of the items to our app support, then we can make a solution for you, so you need not return the items.
Please try to re-star us for 5. Thank you.
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    R
    Reetoo Singh
    from Delhi, Delhi
    Mar 30, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110078

    I had ordered one sandal from club factory and paid rs.1090.51 for that. My order no:so15033684. On 19 the march i received that my order has been cancelled and my money will be refunded within 5 days. On 30th march i contacted the customer care no and they tried to cheat me by asking my debit card no and all. Hence, look into the matter and refund my money.
    Apr 30, 2018
    Complaint marked as Resolved 
    Club Factory customer support has been notified about the posted complaint.
    Verified Support
    Mar 30, 2018
    Club Factory Customer Care's response
    Dear, the refund has been done to your canara bank card on 20th March. Please check it.
    Do not trust any numbers from other sites, and noted that club factory never asks personal bank information from the customers. Thanks.
    Please try to re-star us for 5. Thank you.
    My name is Kajal Bhardwaj from Jalandhar - India. I liked a pair of heels on club factory.placed an order ( SO[protected]of 2012 ruppes yesterday. But today I got a message that the heels which I wanted badly are out of stock. I added all other things just to make delivery free.So now please cancel my order and refund my money as soon as possible.
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      K
      Kaushal Kumar patar
      from Kolkata, West Bengal
      Mar 30, 2018
      Resolved
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      Resolved

      Not yet received my money back. You said that i will get my amount back within 8 to 10 days and yet it didn't not arrived to me. How can i place my next ordered i don't get my money order back. I have to place more orders but until you provide me with the money from the order you have cancelled. Please return me the money so that i can order my next accessories. Thanking you
      May 4, 2018
      Complaint marked as Resolved 
      Club Factory customer support has been notified about the posted complaint.
      Verified Support
      Mar 30, 2018
      Club Factory Customer Care's response
      Dear, please tell us your order number so that we can check it for you. Thanks.
      Apr 01, 2018
      Updated by Kaushal Kumar patar
      Order no. SO13412348
      Verified Support
      Apr 01, 2018
      Club Factory Customer Care's response
      Dear, the refund of rs.429.99 has been done to your paytm wallet on 14th Feb.
      So please try to check the KYC and your history bill in your paytm wallet.
      Please try to re-star us for 5. Thank you.
      Apr 03, 2018
      Updated by Kaushal Kumar patar
      Yes I got it thank you for it and sorry for the trouble...
      My order was placed on 5th March nd is not at delivered to me... May I know where it has reached... I'm not able to even contact any number available on club factory... My order contained 6 items it contained one piece, ring, 2shirt or we can say tops, one watch, one necklace and has to be delivered in India, gujarat, jamnagar
      My order no SO14943204 booked on 10.03.2018 neither delivered nor payment refunded.we have ordered for purchase of two tops from club factory on line.Advance payment of Rs 1135.48 has been made through pay ATM.
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        N
        from Hyderabad, Telangana
        Mar 29, 2018
        Resolved
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        Resolved

        Club factory — kindly refund my money

        I have ordered 2 shirts on 13th march and the estimated delivery date was around 20 th. My order no so15122315. Kindly refund my money. When i spoke to the customer care they are saying the order has been canceled. They are asking for my card details for a refund which i think thts not right to share my card details to anyone. Kindly refund the money...
        May 12, 2018
        Complaint marked as Resolved 
        Club Factory customer support has been notified about the posted complaint.
        Verified Support
        Mar 29, 2018
        Club Factory Customer Care's response
        Dear, your order isn't canceled. Here is the latest tracking info for your reference. We cannot confirm the date,  you can also track your order by following: Account - Orders - Tracking. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible. Thanks.
        Verified Support
        Mar 29, 2018
        Club Factory Customer Care's response
        And please try re-star 5, thanks.
        Verified Support
        Mar 29, 2018
        Club Factory Customer Care's response
        Date Place Status
        [protected]:07 PALAM TMO Bag Despatched to NSH HYDERABAD
        Dear, your order has not been canceled and it is in transit now. The above is the latest tracking info for your reference. Normally you will receive it in 5-6 days.
        Please do not trust the hotline number on the other websites and we won't ask for your privacy bank details. Please be alert of the fraud.
        If the problem has been solved, please give us a 5-star comment. Thanks for your support.
        Dear team,
        please my order canceled, refund transfer my account.
        My order received.
        I had placed an order with order number SO42971253.
        I had received a message on August 28th that the item is shipped with xpressbees.
        Here is the message : [Club Factory] Your order No.SO42971253 has been shipped by xpressbees. Your tracking number is [protected] Here: https://app.fromfactory.club/user_center/tracking/SO42971253.

        However I have not received it yet. Also everytime I call club factory the response comes as busy on another call.I even tried to contact xpressbees but it seems there is no order with this tracking number .

        Please help
        I had placed an order with order number SO42971253.
        I had received a message on August 28th that the item is shipped with xpressbees.
        Here is the message : [Club Factory] Your order No.SO42971253 has been shipped by xpressbees. Your tracking number is [protected] Here: https://app.fromfactory.club/user_center/tracking/SO42971253.

        However I have not received it yet. Also everytime I call club factory the response comes as busy on another call.I even tried to contact xpressbees but it seems there is no order with this tracking number .

        Please help
        Hi

        I had placed an order with order number: SO58737422 on 24th October 2018, but Still i have not received my order. It has been a month already and the shipping date was on 11th November 2018.

        However I have not received it yet. Also everytime I call club factory the response comes as busy on another call.I even tried to contact xpressbees but it seems there is no order with this tracking number .

        Please help regarding the delay in shipment.
        I have placed an order on 12th June and it is still not delivered. Worst online website for shopping... I strongly recommend to not to trust club factory anymore
        I placed an order for 3 items on 16th June and the estimated delivery date was around 4th July. The payment has already been done. My order no SO[protected]. There is not way to contact or anything. The customer care number is always busy. So if you can't deliver my order then please refund my money since I am not able to cancel the order because its already been shipped. Please look into it.
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          A
          Ali Haidar
          from Kolkata, West Bengal
          Mar 29, 2018
          Resolved
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          Address: Muzaffarpur, Bihar, 842001

          I m return your products, this is not a original caloth and defrent colour.
          I have ordered my product from club factory but the order is not showing in my club factory account even the product which i have order was not appropriate i want to return my order. But it is not possible as the order is not showing in my club factory account. Can i return my order directly??? If it's possible than return my club factory order and do refund in my account
          May 2, 2018
          Complaint marked as Resolved 
          Club Factory customer support has been notified about the posted complaint.
          Mar 29, 2018
          Updated by Ali Haidar
          I m return your products, this is not a original caloth and defrent colour.
          Verified Support
          Mar 29, 2018
          Club Factory Customer Care's response
          Dear so sorry for the inconvenience,could you tell me your order number? So that we can help you as soon as possible. And please try re-star 5. Thanks.
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            Raashi28
            from Moradabad, Uttar Pradesh
            Mar 28, 2018
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110049
            Website: Online Shopping

            Greetings

            I wanted to return two items from Club Factory. The number available on google for Club Factory's customer care service was [protected]. I gave a call to them and they asked for my card number, cvv and expiry. After this, they asked me to give them the OTP that I received. This happened 6 times and then I got a message saying that Rs.4000 was deducted from my account. They showed a transaction from www.oxigenwallet.com txn#[protected].
            I called the number mentioned above again and asked them if they were really from club factory, they didn't sound genuine. They kept changing their voices in each call. In the last call, they were rude and sounded like some one who wasn't from the club factory office.

            Please acknowledge this matter as soon as possible. It's urgent.

            Regards
            May 7, 2018
            Complaint marked as Resolved 
            Club Factory customer support has been notified about the posted complaint.
            Verified Support
            Mar 29, 2018
            Club Factory Customer Care's response
            Dear, do not trust any numbers from other sites, and noted that club factory never asks personal bank information from the customers. Thanks.
            And if you want to return your items, pleas find us in our app support, then tell us your order number.
            Please try to re-star us for 5. Thank you.
            Verified Support
            Mar 29, 2018
            Club Factory Customer Care's response
            Dear, please do not trust the hotline number on the other websites and we won't ask for your privacy bank details. You can find our contact number on our app as follows: Account>Customer Service>Contact.
            And we'll make a feedback to our technical dept.. They'll take action against the fraud. Thanks.
            If the problem has been solved, please give us a 5-star comment. Thanks for your support.
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              L
              leela rokz
              from Manuguru, Telangana
              Mar 28, 2018
              Resolved
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              Resolved

              Address: 500061
              Website: Clubfactory.com

              The product which i have purchased was not good want to return it...i approached customer care Some of the person came into contact and taken all bank details saying that he will refund the money by tommorow. when im trying to reach him he is not lifting the cal, disconecting continuosly, is there any fraud occurs by that person Pls kindly help me.
              May 13, 2018
              Complaint marked as Resolved 
              Club Factory customer support has been notified about the posted complaint.
              Verified Support
              Mar 29, 2018
              Club Factory Customer Care's response
              Dear, do not trust any numbers from other sites, and noted that club factory never asks personal bank information from the customers.
              And if you want to return your items, please find it in our app, then you will see the returning option. Or you can find us in our app support.
              Please try to re-star us for 5. Thank you.
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                A
                arunima pathak
                from Delhi, Delhi
                Mar 28, 2018
                Resolved
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                Resolved

                CLUB FACTORY,
                I have ordered some items and my account is debited from my account. still you have messeged me that order is out stock. many Has has been passed but my payment has not refunded. kindly return my money within 3 days either I will forged to go to the police or consumer care forum. MY ORDER NO S[protected], TRANSACTION ID [protected] dated 22.3.18.
                ORDER NUMBER S05641693. TRANSACTION NUMBER [protected].
                A MAIL FRM CLUB FACTORY :Club Factory
                Dear ARUNIMA PATHAK,
                Thank you for your order SO15936038.
                We are sorry to inform you that the item(s) below are no longer available. A full refund for the item(s) has been issued to your original payment method. It usually takes 5-10 business days for you to receive your refund depending on the bank. Please pay attention to your account activities.

                Refund Channel: Debit Card
                Account:

                Unavailable Item(s)
                May 13, 2018
                Complaint marked as Resolved 
                Club Factory customer support has been notified about the posted complaint.
                Verified Support
                Mar 29, 2018
                Club Factory Customer Care's response
                Dear, your refund has already been issued on[protected]. The refund has been finished by our side, and it is the bank’s turn to process it. Normally they need 5-10 working days. Please pay attention to your account activities. Your patience is highly appreciated.
                If the problem has been solved, please give us a 5-star comment. Thanks for your support.
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                  S
                  Sagir Jalal
                  from Kolkata, West Bengal
                  Mar 30, 2018
                  Resolved
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                  Resolved

                  Address: Murshidabad, West Bengal, code-733202
                  Website: club factory

                  I ordered one jackets to club factory vide order no. SO14535389 on 03/03/18 & paid by Debit card of Rs.1966/. After that the order was cancelled by the company due to unavailability of product & sent me a message that the money will be refund to my account. But the amount Was not refund till now. So I am requesting you to make an arrangement for refund my money.
                  May 9, 2018
                  Complaint marked as Resolved 
                  Club Factory customer support has been notified about the posted complaint.
                  Mar 30, 2018
                  Updated by Sagir Jalal
                  I have ordered a jackets from club factory vide order no. So14535389 on 03.03.2018 and the payment was made by debit card of rs.1966/- but the company cancelled my order on 06.03.2018 due to unavailability of the product and sent me a message that the money will be refund. The massage attached herewith for your ready reference. I was contract with customer care service for refund my money but they were wants my sixteen digit debit card number along with its expiry date for refund the money. I refused to giving them as they asked. Now i have no idea how i can refund the money from the club factory. I request you to kindly make an arrangement for refund my money. Thanking you.
                  Verified Support
                  Apr 01, 2018
                  Club Factory Customer Care's response
                  Dear, the refund has been done to your paytm wallet on 8th March.
                  So please check the KYC and your the history bill in your paytm wallet.
                  Please try to re-star us for 5. Thank you.
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                    P
                    Priti Choubey
                    Mar 28, 2018
                    Resolved
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                    Resolved

                    Order no.[protected] which placed on 7th of march 2018.. Was said by you to be delivered on 23rd of march'18.. Today i. E.28th of march i am receiving a message to review and rate my items which still not delivered to me... Why is it taking forever... Or where those people have thrown my order... I really want to know... I saw people already have complained about you guys... You never receive our calls.. Totally cut off.... Next time i'll not order... It's seems fraud... Moreover one item wasn't available for which the refund was made... And still i didn't receive any rerund... Are kidding in this world opening online shopping center??? If you just can't do anything... Give our money back..
                    May 6, 2018
                    Complaint marked as Resolved 
                    Club Factory customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 28, 2018
                    Club Factory Customer Care's response
                    Dear, your order is out for delivery now. You will get it soon.
                    If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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                      B
                      Bismi Shine
                      from Patiala, Punjab
                      Mar 28, 2018
                      Resolved
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                      Resolved

                      I have ordered 3 dresses on 7th march and the estimated delivery date was around26 th. My order number is so14796850. Kindly refund my money. When i spoke to the customer care they are saying the order has been canceled. They are asking for my card details for a refund which i think thts not right to share my card details to anyone. Kindly refund the money.
                      May 6, 2018
                      Complaint marked as Resolved 
                      Club Factory customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 28, 2018
                      Club Factory Customer Care's response
                      Dear, your order is out for delivery now. You will get it soon. It has not been canceled and we won't ask for your privacy bank details. Please do not trust the hotline number on the other websites.
                      If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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                        D
                        Durgaprabhakar
                        from Chennai, Tamil Nadu
                        Mar 28, 2018
                        Resolved
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                        Resolved

                        [protected] i called this number. When i asked for refund since i had not received my parcel he asked for card no., validity and cvv number

                        Club factory
                        Dear durga,
                        Thank you for shopping at club factory. This is a confirmation that we have received your order placed with the details below. You can track your order status in our app anytime.
                        Order number: so15494919
                        Shipping address: durga
                        New no.19 swamy reddy street egmore
                        Chennai
                        Tamil nadu
                        600008
                        India
                        Phone: [protected]

                        Refund of money since i have not received my parcel..
                        My alternative number [protected]
                        May 12, 2018
                        Complaint marked as Resolved 
                        Club Factory customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 28, 2018
                        Club Factory Customer Care's response
                        Dear, here is the latest tracking info for your reference. Normally you will receive it in 5-6 days. Thanks for your patience.
                        We won't ask for your privacy bank details, please do not trust the hotline number on the other websites.
                        If the problem has been solved, please give us a 5-star comment here. Thanks for your support.

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                          H
                          Harshahimi
                          from Samastipur, Bihar
                          Mar 27, 2018
                          Resolved
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                          Resolved

                          Address: Garhwa, Jharkhand, 822114

                          I placed an order on 17th March and i did not get the product delivered till date. Moreover, i am unable to track the status of the ordered product and i am also not receiving any notification regarding its progresd. I have already made the payment including shipping charges. Till when can i expect the parcel to be delivered?? Order No.SO15381218, tracking number is[protected]. Please look into the matter as soon as possible.
                          Mar 31, 2018
                          Complaint marked as Resolved 
                          I received my parcel today. Thank you.
                          Club Factory customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 28, 2018
                          Club Factory Customer Care's response
                          Dear, here is the latest tracking info for your reference. Normally you will receive it in 3-5 days.Thanks for your patience.
                          If the problem has been solved, please give us a 5-star comment. Thanks for your support.

                          Where is my order plz call +[protected]
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                            R
                            Roshan Bedwal
                            from Porbandar, Gujarat
                            Mar 27, 2018
                            Resolved
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                            Resolved

                            Dear club factory, i bought 1 product on march 13, 2018 with order number so15106172 with. I received the product on march 27, 2018 with tracking number[protected].
                            Actually, the bag item number a12-1-61 did not match to original pictures and the product get damaged too. I paid this products by online payment methods through paytm.
                            So i kindly request to you take back the product and refund my money through original payment methods or any payment methods as soon as possible...
                            Apr 28, 2018
                            Complaint marked as Resolved 
                            Club Factory customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 27, 2018
                            Club Factory Customer Care's response
                            Dear, Please leave your issues in our app support "after the order is delivered" channel. Then our customer support team will check it and work out a solution for you. Thank you.
                            After the problem is solved, please give us a 5-star comment here. Thanks for your support.
                            Oder so#11243123 club, factory customer service[protected]=[protected] [protected]oder so#11243123 club, factory customer service[protected]=[protected] [protected]oder so#11243123 club, factory customer service[protected]=[protected] [protected]oder so#11243123 club, factory customer service[protected]=[protected] [protected] the same time
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                              S
                              Sharmila Datta
                              from Kolkata, West Bengal
                              Mar 26, 2018
                              Resolved
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                              Resolved

                              Address: Kolkata, West Bengal, 700107
                              Website: Google

                              One month ago i purchased some clothes & accessories from club factory online. My order number is so15155453. Still now i have not received any thing. When i call customer care helpline they are asking for my debit card number, this is ridiculous. Now please inform me when i will get my things?? Is this a valid online shopping site or fake...??? Please assure me..
                              May 3, 2018
                              Complaint marked as Resolved 
                              Club Factory customer support has been notified about the posted complaint.
                              Mar 26, 2018
                              Updated by Sharmila Datta
                              One month ago I purchased some clothes & accessories from club factory online. My order number is SO15155453. Still now I have not received any thing. When I call customer care helpline they are asking for my debit card number, this is ridiculous . Now please inform me when I will get my things ?? Is this a valid online shopping site or Fake...???Please assure me ..
                              Verified Support
                              Mar 27, 2018
                              Club Factory Customer Care's response
                              Dear, please kindly wait for 1-2 days, and you will receive your parcel.
                              Do not trust any numbers from other sites, and noted that club factory never asks personal bank information from the customers. Thanks.
                              Please try to re-star us for 5. Thank you.

                              Verified Support
                              Mar 27, 2018
                              Club Factory Customer Care's response
                              Dear, your order is out for delivery now. You will get it soon.
                              You can find our contact number on our app. Please do not trust the hotline number on the other websites.
                              If the problem has been solved, please give us a 5-star comment here. Thanks for your support.

                              Apr 10, 2018
                              Updated by Sharmila Datta
                              I want to return the blue & white frock & the anklet.
                              We have placed order with clubfactory on 13-mar-2018 and made payment as well. We are getting order status message as 'shipper is closed' -Order status on 26-mar- 2018 is 'not picked package from client'.
                              I need my parcel today
                              My order no-so14871146
                              Tracking no[protected]
                              Please resolve my probelem
                              My contact no-[protected]
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                                Raveena24
                                from Tiruvannamalai, Tamil Nadu
                                Mar 26, 2018
                                Resolved
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                                Resolved

                                Website: Clubfactory

                                I have placed my order on 10th of march and still not received any update on it and there is no contact number or im not getting any option to contact daily it is mentioned that pickup rescheduled for next day and if i chat with represntatives they just say they have forwrded and do nothing they are waste no one is bothered about customers im completely left helpless wasted so much of money on this app ill sue you people either courier my order or refund my money i spoke with ecom as well they informed me that clubfactory has not sent out the items to them i will take this to social media and court and sue you people if i dont get a response and update on my order.
                                Mar 28, 2018
                                Complaint marked as Resolved 
                                Its just that they delivered my order with great difficulty hence im marking it as resolved
                                Club Factory customer support has been notified about the posted complaint.
                                Mar 26, 2018
                                Updated by Raveena24
                                I have not received my order i placed it on 10th march and still it is not delivered daily it shows up as pickup rescheduled for next day and i spent so much money on this and no one is bothering to contact me there is no updte even customer care reps are not helping out they stopped replying me unable to cintact anyone feeling helpless i will not leave your bloody company ill sue you refund my money or deliver my products else ill take you to court
                                Verified Support
                                Mar 27, 2018
                                Club Factory Customer Care's response
                                Dear, sorry for the delay during the shipment, your order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier. Thanks.
                                Please try to re-star us for 5. Thank you.
                                Mar 27, 2018
                                Updated by Raveena24
                                Are you kidding how many days more shluld i wait from march 10th im doing that only i want my order else refund my money im running out of patience
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                                  J
                                  j9164651685
                                  from Srivilliputhur, Tamil Nadu
                                  Mar 26, 2018
                                  Resolved
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                                  Resolved

                                  I ordered a shirt ( formal bussines long sleeve shirt), order placed on march 12 2018, and march 22 out af delever happened but same date they gave a msg telling that failed be delevery due to incomplete adress or call falure.. Kindly please help us by giving proper information regarding that product or else kindly help me to get back my money
                                  my adress is
                                  Jayaram
                                  Kanakapura
                                  Near bus stand pin code 562117
                                  Ramanagara distric
                                  Apr 28, 2018
                                  Complaint marked as Resolved 
                                  Club Factory customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 27, 2018
                                  Club Factory Customer Care's response
                                  Dear, we have sent the info to the courier. They'll check it and try to deliver the order to you again. Thanks for your support. If you have any inquires, please leave a message in our app support channel. Thanks.
                                  If the problem has been solved, please give us a 5-star comment here. Thanks for your support.
                                  Hey I am Nancy from Chandigarh.I ordered a bag yesterday, order noSO15608668 .I just want to cancel it so please refund my money back to my paytm wallet.
                                  I had ordered 3 items from club factory with order -SO14591628 but I don’t find it proper.
                                  I am in chat with customer service since morning but the reply seems to be very poor.
                                  Could you please initiate a return for this order ASAP as I can’t find the order in my app.
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                                    A
                                    Ashok dhaka
                                    from Pundri, Haryana
                                    Mar 26, 2018
                                    Resolved
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                                    Resolved

                                    Address: Rohtak, Haryana, 124001

                                    [Club Factory] We're sorry but while processing your order SO15042840, some items are no longer available. The related refund has been issued through Debit Card to

                                    Plz update my statu items not received till date.

                                    Plz send my items or refund my amount as soon as possible

                                    Plz send your contact details otherwise you contact me on my phone no. [protected]
                                    Apr 27, 2018
                                    Complaint marked as Resolved 
                                    Club Factory customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 27, 2018
                                    Club Factory Customer Care's response
                                    Dear, your refund has already been issued on[protected]. The refund has been finished by our side, and it is the bank’s turn to process it. Normally they need 5-10 working days. Please pay attention to your account activities. Your patience is highly appreciated. You can leave a message in our app support channel to check it.
                                    If the problem has been solved, please give us a 5-star comment here. Thanks for your support.

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                                      S
                                      Shaswati Sen
                                      from Bengaluru, Karnataka
                                      Mar 23, 2018
                                      Resolved
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                                      Address: Bangalore, Karnataka, 560076

                                      Hi,

                                      My order number is s[protected], i have ordered product 15 days back i have not received my product yet. Kindly look into it or refund my money. The service is pathetic, i am unable to reach customer. They are just eating up all their customers money. I want my money back, they are one of the worst service provider.

                                      My tracking number is[protected]

                                      Thanks,
                                      Shaswati
                                      May 5, 2018
                                      Complaint marked as Resolved 
                                      Club Factory customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 25, 2018
                                      Club Factory Customer Care's response
                                      Dear, sorry for the delay during the shipment, your order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier. Thanks.
                                      Please try to re-star us for 5. Thank you.
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                                        C
                                        Chanchlesh Parihar
                                        from Anand, Gujarat
                                        Mar 23, 2018
                                        Resolved
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                                        Resolved

                                        Address: Anand, Gujarat, 388120

                                        Dear club factory, i bought 07 products on march 11, 2018 with order number so15046753 with. I received the products on march 23, 2018 with tracking number[protected].
                                        Actually, one of the items, the bag item number f30-04-12 xxx00668854n did not match to original pictures and to me also. I paid this products by online payment methods through my credit card.
                                        So i kindly request to you take back the product and refund my money through original payment methods or any payment methods as soon as possible.
                                        May 3, 2018
                                        Complaint marked as Resolved 
                                        Club Factory customer support has been notified about the posted complaint.
                                        Mar 23, 2018
                                        Updated by Chanchlesh Parihar
                                        Dear Club Factory, I bought 07 products on March 11, 2018 with order number SO15046753 with . I received the products on March 23, 2018 with tracking number[protected].
                                        Actually, one of the items, the bag item Number F30-04-12 XXX00668854N did not match to original pictures and to me also. I paid this products by online payment methods through my credit card.
                                        So I kindly request to you take back the product and refund my money through original payment methods or any payment methods as soon as possible.
                                        Verified Support
                                        Mar 25, 2018
                                        Club Factory Customer Care's response
                                        Dear, here is the return address:
                                        CLUBFACTORY INDIA PVT LTD (Return Center)
                                        G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301
                                        According to our return policy, you need to bear the shipping fee of return. And please do put a paper with your order number and return reason on it so that we can identify the package and process the refund without delay.
                                        So please send your items via the courier to us and we will refund the amount after receiving within 7-15 days. Please try to re-star us for 5. Thank you.
                                        I ordered things on 4th March 2018 and received a message saying order would be delivered on 22nd March 2018 ... but not received, the tracking status shows pick up rescheduled since so many days.
                                        Tracking number[protected]
                                        Please look into this matter and deliver my order ASAP
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