Club Factory Complaints & Reviews

Club factory — kindly refund my money

I have ordered 2 shirts on 13th march and the estimated delivery date was around 20 th. My order no so15122315. Kindly refund my money. When i spoke to the customer care they are saying the order has been canceled. They are asking for my card details for a refund which i think thts not right to share my card details to anyone. Kindly refund the money...

May 12, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

Club Factory Customer Care's response Dear, your order isn't canceled. Here is the latest tracking info for your reference. We cannot confirm the date, you can also track your order by following: Account - Orders - Tracking. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible. Thanks.

Verified Support

Mar 29, 2018

Club Factory Customer Care's response And please try re-star 5, thanks.

Verified Support

Mar 29, 2018

Club Factory Customer Care's response Date Place Status
[protected]:07 PALAM TMO Bag Despatched to NSH HYDERABAD
Dear, your order has not been canceled and it is in transit now. The above is the latest tracking info for your reference. Normally you will receive it in 5-6 days.
Please do not trust the hotline number on the other websites and we won't ask for your privacy bank details. Please be alert of the fraud.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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N

[email protected]

from Hyderabad, Telangana

Mar 30, 2018

Dear team,
please my order canceled, refund transfer my account.

Reply

N

[email protected]

from Hyderabad, Telangana

Apr 3, 2018

My order received.

Reply

V

Vaishali T Puthran

from Mumbai, Maharashtra

Sep 15, 2018

I had placed an order with order number SO42971253.
I had received a message on August 28th that the item is shipped with xpressbees.
Here is the message : [Club Factory] Your order No.SO42971253 has been shipped by xpressbees. Your tracking number is [protected] Here: https://app.fromfactory.club/user_center/tracking/SO42971253.

However I have not received it yet. Also everytime I call club factory the response comes as busy on another call.I even tried to contact xpressbees but it seems there is no order with this tracking number .

Please help

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V

Vaishali T Puthran

from Mumbai, Maharashtra

Sep 15, 2018

I had placed an order with order number SO42971253.
I had received a message on August 28th that the item is shipped with xpressbees.
Here is the message : [Club Factory] Your order No.SO42971253 has been shipped by xpressbees. Your tracking number is [protected] Here: https://app.fromfactory.club/user_center/tracking/SO42971253.

However I have not received it yet. Also everytime I call club factory the response comes as busy on another call.I even tried to contact xpressbees but it seems there is no order with this tracking number .

Please help

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A

Akshata Nayaka R V

from Bengaluru, Karnataka

Nov 26, 2018

Hi

I had placed an order with order number: SO58737422 on 24th October 2018, but Still i have not received my order. It has been a month already and the shipping date was on 11th November 2018.

However I have not received it yet. Also everytime I call club factory the response comes as busy on another call.I even tried to contact xpressbees but it seems there is no order with this tracking number .

Please help regarding the delay in shipment.

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S

Shirin23

from Mumbai, Maharashtra

Jul 3, 2019

I have placed an order on 12th June and it is still not delivered. Worst online website for shopping... I strongly recommend to not to trust club factory anymore

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P

Parmesh Saharan

from Mumbai, Maharashtra

Jul 10, 2019

I placed an order for 3 items on 16th June and the estimated delivery date was around 4th July. The payment has already been done. My order no SO[protected]. There is not way to contact or anything. The customer care number is always busy. So if you can't deliver my order then please refund my money since I am not able to cancel the order because its already been shipped. Please look into it.

my order not received - Comment #3482709 - Image #0

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Website: www.clubfactory.com/home.html

I ordered for few things on club factory. First there was no cash on delivery available, so i made online payment. After the payment was made, immediately i got a confirmation sms with tracking details. After 15 days of order, the tracking showed rescheduled pickup from day one. When i checked with the courier company, the courier company said that they are going everyday to pickup stuff from club factory, but they have not handed over my...

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Address: Muzaffarpur, Bihar, 842001

I m return your products, this is not a original caloth and defrent colour.
I have ordered my product from club factory but the order is not showing in my club factory account even the product which i have order was not appropriate i want to return my order. But it is not possible as the order is not showing in my club factory account. Can i return my order directly??? If it's possible than return my club factory order and do refund in my account

May 2, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Mar 29, 2018

Updated by Ali Haidar I m return your products, this is not a original caloth and defrent colour.

Verified Support

Mar 29, 2018

Club Factory Customer Care's response Dear so sorry for the inconvenience，could you tell me your order number? So that we can help you as soon as possible. And please try re-star 5. Thanks.

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Address: New Delhi, Delhi, 110049

Website: Online Shopping

Greetings

I wanted to return two items from Club Factory. The number available on google for Club Factory's customer care service was [protected]. I gave a call to them and they asked for my card number, cvv and expiry. After this, they asked me to give them the OTP that I received. This happened 6 times and then I got a message saying that Rs.4000 was deducted from my account. They showed a transaction from www.oxigenwallet.com txn#[protected].
I called the number mentioned above again and asked them if they were really from club factory, they didn't sound genuine. They kept changing their voices in each call. In the last call, they were rude and sounded like some one who wasn't from the club factory office.

Please acknowledge this matter as soon as possible. It's urgent.

Regards

May 7, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

Club Factory Customer Care's response Dear, do not trust any numbers from other sites, and noted that club factory never asks personal bank information from the customers. Thanks.
And if you want to return your items, pleas find us in our app support, then tell us your order number.
Please try to re-star us for 5. Thank you.

Verified Support

Mar 29, 2018

Club Factory Customer Care's response Dear, please do not trust the hotline number on the other websites and we won't ask for your privacy bank details. You can find our contact number on our app as follows: Account>Customer Service>Contact.
And we'll make a feedback to our technical dept.. They'll take action against the fraud. Thanks.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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Address: 500061

Website: Clubfactory.com

The product which i have purchased was not good want to return it...i approached customer care Some of the person came into contact and taken all bank details saying that he will refund the money by tommorow. when im trying to reach him he is not lifting the cal, disconecting continuosly, is there any fraud occurs by that person Pls kindly help me.

May 13, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

Club Factory Customer Care's response Dear, do not trust any numbers from other sites, and noted that club factory never asks personal bank information from the customers.
And if you want to return your items, please find it in our app, then you will see the returning option. Or you can find us in our app support.
Please try to re-star us for 5. Thank you.

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CLUB FACTORY,
I have ordered some items and my account is debited from my account. still you have messeged me that order is out stock. many Has has been passed but my payment has not refunded. kindly return my money within 3 days either I will forged to go to the police or consumer care forum. MY ORDER NO S[protected], TRANSACTION ID [protected] dated 22.3.18.
ORDER NUMBER S05641693. TRANSACTION NUMBER [protected].
A MAIL FRM CLUB FACTORY :Club Factory
Dear ARUNIMA PATHAK,
Thank you for your order SO15936038.
We are sorry to inform you that the item(s) below are no longer available. A full refund for the item(s) has been issued to your original payment method. It usually takes 5-10 business days for you to receive your refund depending on the bank. Please pay attention to your account activities.

Refund Channel: Debit Card
Account:

Unavailable Item(s)

May 13, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2018

Club Factory Customer Care's response Dear, your refund has already been issued on[protected]. The refund has been finished by our side, and it is the bank’s turn to process it. Normally they need 5-10 working days. Please pay attention to your account activities. Your patience is highly appreciated.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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Address: Murshidabad, West Bengal, code-733202

Website: club factory

I ordered one jackets to club factory vide order no. SO14535389 on 03/03/18 & paid by Debit card of Rs.1966/. After that the order was cancelled by the company due to unavailability of product & sent me a message that the money will be refund to my account. But the amount Was not refund till now. So I am requesting you to make an arrangement for refund my money.

May 9, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Mar 30, 2018

Updated by Sagir Jalal I have ordered a jackets from club factory vide order no. So14535389 on 03.03.2018 and the payment was made by debit card of rs.1966/- but the company cancelled my order on 06.03.2018 due to unavailability of the product and sent me a message that the money will be refund. The massage attached herewith for your ready reference. I was contract with customer care service for refund my money but they were wants my sixteen digit debit card number along with its expiry date for refund the money. I refused to giving them as they asked. Now i have no idea how i can refund the money from the club factory. I request you to kindly make an arrangement for refund my money. Thanking you.

Verified Support

Apr 01, 2018

Club Factory Customer Care's response Dear, the refund has been done to your paytm wallet on 8th March.
So please check the KYC and your the history bill in your paytm wallet.
Please try to re-star us for 5. Thank you.

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Order no.[protected] which placed on 7th of march 2018.. Was said by you to be delivered on 23rd of march'18.. Today i. E.28th of march i am receiving a message to review and rate my items which still not delivered to me... Why is it taking forever... Or where those people have thrown my order... I really want to know... I saw people already have complained about you guys... You never receive our calls.. Totally cut off.... Next time i'll not order... It's seems fraud... Moreover one item wasn't available for which the refund was made... And still i didn't receive any rerund... Are kidding in this world opening online shopping center??? If you just can't do anything... Give our money back..

May 6, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

Club Factory Customer Care's response Dear, your order is out for delivery now. You will get it soon.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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I have ordered 3 dresses on 7th march and the estimated delivery date was around26 th. My order number is so14796850. Kindly refund my money. When i spoke to the customer care they are saying the order has been canceled. They are asking for my card details for a refund which i think thts not right to share my card details to anyone. Kindly refund the money.

May 6, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

Club Factory Customer Care's response Dear, your order is out for delivery now. You will get it soon. It has not been canceled and we won't ask for your privacy bank details. Please do not trust the hotline number on the other websites.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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[protected] i called this number. When i asked for refund since i had not received my parcel he asked for card no., validity and cvv number

Club factory
Dear durga,
Thank you for shopping at club factory. This is a confirmation that we have received your order placed with the details below. You can track your order status in our app anytime.
Order number: so15494919
Shipping address: durga
New no.19 swamy reddy street egmore
Chennai
Tamil nadu
600008
India
Phone: [protected]

Refund of money since i have not received my parcel..
My alternative number [protected]

May 12, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

Club Factory Customer Care's response Dear, here is the latest tracking info for your reference. Normally you will receive it in 5-6 days. Thanks for your patience.
We won't ask for your privacy bank details, please do not trust the hotline number on the other websites.
If the problem has been solved, please give us a 5-star comment here. Thanks for your support.

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Address: Garhwa, Jharkhand, 822114

I placed an order on 17th March and i did not get the product delivered till date. Moreover, i am unable to track the status of the ordered product and i am also not receiving any notification regarding its progresd. I have already made the payment including shipping charges. Till when can i expect the parcel to be delivered?? Order No.SO15381218, tracking number is[protected]. Please look into the matter as soon as possible.

Mar 31, 2018

Complaint marked as Resolved

I received my parcel today. Thank you.

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

Club Factory Customer Care's response Dear, here is the latest tracking info for your reference. Normally you will receive it in 3-5 days.Thanks for your patience.
If the problem has been solved, please give us a 5-star comment. Thanks for your support.

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M

Muhammad Umar Khan

Jun 19, 2018

Where is my order plz call +[protected]

delay in delivery of my order. - Comment #3132618 - Image #0

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Dear club factory, i bought 1 product on march 13, 2018 with order number so15106172 with. I received the product on march 27, 2018 with tracking number[protected].
Actually, the bag item number a12-1-61 did not match to original pictures and the product get damaged too. I paid this products by online payment methods through paytm.
So i kindly request to you take back the product and refund my money through original payment methods or any payment methods as soon as possible...

Apr 28, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

Club Factory Customer Care's response Dear, Please leave your issues in our app support "after the order is delivered" channel. Then our customer support team will check it and work out a solution for you. Thank you.
After the problem is solved, please give us a 5-star comment here. Thanks for your support.

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C

clubi

from Ranchi, Jharkhand

Mar 27, 2018

Oder so#11243123 club, factory customer service[protected]=[protected] [protected]oder so#11243123 club, factory customer service[protected]=[protected] [protected]oder so#11243123 club, factory customer service[protected]=[protected] [protected]oder so#11243123 club, factory customer service[protected]=[protected] [protected] the same time

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Address: Kolkata, West Bengal, 700107

Website: Google

One month ago i purchased some clothes & accessories from club factory online. My order number is so15155453. Still now i have not received any thing. When i call customer care helpline they are asking for my debit card number, this is ridiculous. Now please inform me when i will get my things?? Is this a valid online shopping site or fake...??? Please assure me..

May 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Mar 26, 2018

Updated by Sharmila Datta One month ago I purchased some clothes & accessories from club factory online. My order number is SO15155453. Still now I have not received any thing. When I call customer care helpline they are asking for my debit card number, this is ridiculous . Now please inform me when I will get my things ?? Is this a valid online shopping site or Fake...???Please assure me ..

Verified Support

Mar 27, 2018

Club Factory Customer Care's response Dear, please kindly wait for 1-2 days, and you will receive your parcel.
Do not trust any numbers from other sites, and noted that club factory never asks personal bank information from the customers. Thanks.
Please try to re-star us for 5. Thank you.

Verified Support

Mar 27, 2018

Club Factory Customer Care's response Dear, your order is out for delivery now. You will get it soon.
You can find our contact number on our app. Please do not trust the hotline number on the other websites.
If the problem has been solved, please give us a 5-star comment here. Thanks for your support.

Apr 10, 2018

Updated by Sharmila Datta I want to return the blue & white frock & the anklet.

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F

Fatima General

from Vyara, Gujarat

Mar 27, 2018

We have placed order with clubfactory on 13-mar-2018 and made payment as well. We are getting order status message as 'shipper is closed' -Order status on 26-mar- 2018 is 'not picked package from client'.
I need my parcel today
My order no-so14871146
Tracking no[protected]
Please resolve my probelem
My contact no-[protected]

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Website: Clubfactory

I have placed my order on 10th of march and still not received any update on it and there is no contact number or im not getting any option to contact daily it is mentioned that pickup rescheduled for next day and if i chat with represntatives they just say they have forwrded and do nothing they are waste no one is bothered about customers im completely left helpless wasted so much of money on this app ill sue you people either courier my order or refund my money i spoke with ecom as well they informed me that clubfactory has not sent out the items to them i will take this to social media and court and sue you people if i dont get a response and update on my order.

Mar 28, 2018

Complaint marked as Resolved

Its just that they delivered my order with great difficulty hence im marking it as resolved

Club Factory customer support has been notified about the posted complaint.

Mar 26, 2018

Updated by Raveena24 I have not received my order i placed it on 10th march and still it is not delivered daily it shows up as pickup rescheduled for next day and i spent so much money on this and no one is bothering to contact me there is no updte even customer care reps are not helping out they stopped replying me unable to cintact anyone feeling helpless i will not leave your bloody company ill sue you refund my money or deliver my products else ill take you to court

Verified Support

Mar 27, 2018

Club Factory Customer Care's response Dear, sorry for the delay during the shipment, your order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier. Thanks.
Please try to re-star us for 5. Thank you.

Mar 27, 2018

Updated by Raveena24 Are you kidding how many days more shluld i wait from march 10th im doing that only i want my order else refund my money im running out of patience

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I ordered a shirt ( formal bussines long sleeve shirt), order placed on march 12 2018, and march 22 out af delever happened but same date they gave a msg telling that failed be delevery due to incomplete adress or call falure.. Kindly please help us by giving proper information regarding that product or else kindly help me to get back my money
my adress is
Jayaram
Kanakapura
Near bus stand pin code 562117
Ramanagara distric

+1 photos

Apr 28, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

Club Factory Customer Care's response Dear, we have sent the info to the courier. They'll check it and try to deliver the order to you again. Thanks for your support. If you have any inquires, please leave a message in our app support channel. Thanks.
If the problem has been solved, please give us a 5-star comment here. Thanks for your support.

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N

nancy jatain

from Dhariwal, Punjab

Mar 27, 2018

Hey I am Nancy from Chandigarh.I ordered a bag yesterday, order noSO15608668 .I just want to cancel it so please refund my money back to my paytm wallet.

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B

Biswajit Pani

from Pune, Maharashtra

Mar 27, 2018

I had ordered 3 items from club factory with order -SO14591628 but I don’t find it proper.
I am in chat with customer service since morning but the reply seems to be very poor.
Could you please initiate a return for this order ASAP as I can’t find the order in my app.

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Address: Rohtak, Haryana, 124001

[Club Factory] We're sorry but while processing your order SO15042840, some items are no longer available. The related refund has been issued through Debit Card to

Plz update my statu items not received till date.

Plz send my items or refund my amount as soon as possible

Plz send your contact details otherwise you contact me on my phone no. [protected]

Apr 27, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2018

Club Factory Customer Care's response Dear, your refund has already been issued on[protected]. The refund has been finished by our side, and it is the bank’s turn to process it. Normally they need 5-10 working days. Please pay attention to your account activities. Your patience is highly appreciated. You can leave a message in our app support channel to check it.
If the problem has been solved, please give us a 5-star comment here. Thanks for your support.

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Address: Bangalore, Karnataka, 560076

Hi,

My order number is s[protected], i have ordered product 15 days back i have not received my product yet. Kindly look into it or refund my money. The service is pathetic, i am unable to reach customer. They are just eating up all their customers money. I want my money back, they are one of the worst service provider.

My tracking number is[protected]

Thanks,
Shaswati

May 5, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2018

Club Factory Customer Care's response Dear, sorry for the delay during the shipment, your order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier. Thanks.
Please try to re-star us for 5. Thank you.

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Address: Anand, Gujarat, 388120

Dear club factory, i bought 07 products on march 11, 2018 with order number so15046753 with. I received the products on march 23, 2018 with tracking number[protected].
Actually, one of the items, the bag item number f30-04-12 xxx00668854n did not match to original pictures and to me also. I paid this products by online payment methods through my credit card.
So i kindly request to you take back the product and refund my money through original payment methods or any payment methods as soon as possible.

May 3, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Mar 23, 2018

Updated by Chanchlesh Parihar Dear Club Factory, I bought 07 products on March 11, 2018 with order number SO15046753 with . I received the products on March 23, 2018 with tracking number[protected].
Actually, one of the items, the bag item Number F30-04-12 XXX00668854N did not match to original pictures and to me also. I paid this products by online payment methods through my credit card.
So I kindly request to you take back the product and refund my money through original payment methods or any payment methods as soon as possible.

Verified Support

Mar 25, 2018

Club Factory Customer Care's response Dear, here is the return address:
CLUBFACTORY INDIA PVT LTD (Return Center)
G45, FIRST FLOOR, SECTOR 6, NOIDA, UTTAR PRADESH 201301
According to our return policy, you need to bear the shipping fee of return. And please do put a paper with your order number and return reason on it so that we can identify the package and process the refund without delay.
So please send your items via the courier to us and we will refund the amount after receiving within 7-15 days. Please try to re-star us for 5. Thank you.

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A

Ambika Ranjankar

from Mumbai, Maharashtra

Mar 26, 2018

I ordered things on 4th March 2018 and received a message saying order would be delivered on 22nd March 2018 ... but not received, the tracking status shows pick up rescheduled since so many days.
Tracking number[protected]
Please look into this matter and deliver my order ASAP

to return the item due to poor quality - Comment #3051446 - Image #0

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Address: Vadodara, Gujarat, 390021

I had placed the order on 6th march.. My order no is so14720026.. When i try to track my order from the mobile app, it's continuously showing pick up rescheduled for next day.. It is almost 18days now and u still havent received my stuff ordered.. Either please let me know when will i receive my order.. Or refund my money.. Waiting for a positive response..

Apr 30, 2018

Complaint marked as Resolved

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2018

Club Factory Customer Care's response Dear, sorry for the delay during the shipment, your order is currently in Delhi custom, waiting for being cleared. Please kindly wait for 5-7 days, and you will soon receive it after clearance and picked by the local courier. Thanks.
Please try to re-star us for 5. Thank you.

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M

manishbhawsar

from Indore, Madhya Pradesh

Aug 7, 2018

I had placed the order on 1st August.. My order no is SO36957450.. When i try to track my order from the mobile app. but my order in not showing in order list and i can't track order. and i already paid the amount

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Ecom Express Customer Care's response, Aug 14, 2018

Dear MANISH BHAWSAR,

Greetings From Ecom Express.

With reference to your query regarding the shipment no. 255509353, is reached our BHIWAND hub and further it will be connected to delivery centre You can see the updated information once the shipment reaches the required destination.
Regards,
Team Ecom Express

hariparasad's reply, Nov 2, 2018

noo need can u cancel the product i have ordered in other website it is batter then this and this is to late shippment and i want it before 3rd so that i have in ordered in other place i want to cancel this now i have got that product early . which i have ordered in other website can u plz cancel this order

Ã

Ãßhî Śìñgh

from Etawah, Uttar Pradesh

Aug 9, 2018

[Club Factory] Re-attempt Delivery: Due to incomplete address or failure to reach you over the phone, we will re-attempt delivery of your COD order SO36722983 on next working day. If you do want your order, please contact Ecom Express CS team to confirm details. Your order may be returned after 3 failed delivery attempts.

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P

Prakash Antonyraj

from Chennai, Tamil Nadu

Aug 15, 2018

I had placed the order on 8th August.. My order no is SO38784899.. When i try to track my order from the mobile app. but my order in not showing in order list and i can't track order. and i already paid the amount.

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W

Wokhami

from Imphal, Manipur

Sep 10, 2018

Having being order on 20/08/18 with order no S[protected] My stuff is yet to get deliverd. Could you plizz look over this.. Thankyou

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D

Deepisha Gurung

from Bengaluru, Karnataka

Sep 11, 2018

I had place the order on 21st Aug it's supposed to delivered on 8th of Sept but still I'm not getting any information yet .my order number is[protected] and still my courier is in custom clearance .please do the needful and let me know.

unable to track order - Comment #3205248 - Image #0

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D

Deepisha Gurung

from Bengaluru, Karnataka

Sep 11, 2018

Tell me on which date it will come exactly

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D

Deepisha Gurung

from Bengaluru, Karnataka

Sep 18, 2018

Please let me know when I am supposed to get my courier and still I did not get any confirmation yet.

unable to track order - Comment #3212867 - Image #0

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S

Sreekanth V Menon

from Ernakulam, Kerala

Sep 26, 2018

Please provide the status of my order...i want to know the delivery date please please please
Order number : SO 50293036

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L

Lakshmi Sivalingam

from Tiruvannamalai, Tamil Nadu

Sep 28, 2018

Hi my order number SO47674878 I placed my order on 16/9/2018 I didn't get the product I have already paid the amount so I worried about my product when will I get that product

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S

SANATON KONTHOUJAM

from Duliagaon, Assam

Oct 4, 2018

Order no SO49440799.
I have ordered as guest order on 25th September and received confirmation msg too. But now I'm not able to tract it. I have open an account too with the same mail. Please link it with my order and help me find my order.

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R

Robinson yengkhom

from Gurgaon, Haryana

Nov 6, 2018

Order no SO61991782
I have ordered as a guest order on 3rd November 2018 my Order no is SO61991782 and received confirmation msg too and I already paid the amount. But now I'm not able to tract it. I have open an account too with the same mail. Please link it with my order and help me find my order.

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D

Darsini

from Hyderabad, Telangana

Dec 3, 2018

Order no: SO65772523 and tracking number - [protected]
I have ordered around 18th Nov (don't know the exact date) through mobile app. But last week due to some storage issues I have uninstalled the app and again installed it within 3 hours and logged in and it was showing no orders placed no items saved and also the order which I have placed I paid for it but it's showing me no orders in paid. The delivery date was given as 3rd dec (i.e., today). How do I get my order now, do I get it or not? Atleast will I get the refund if the order is not delivered ?

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M

Mingyaola Shaiza

from Serchhip, Mizoram

Jan 3, 2019

Hi
My order number SO75297445. I placed an order on 12/12/2018. And I paid the amount. I can't track my order. Please do the needful.

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R

reema syed

from Mumbai, Maharashtra

May 12, 2019

Myborder I'd is SO[protected] and I had placed before 1 week, I had ordered it in chrome and I had paid for it too.but when I had installed the app it is not showing me about myorders

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T

Tamanna bhagta

from Mumbai, Maharashtra

Jul 17, 2019

Iam unable to track my order from app as it's not responding or not showing my order .my order no. Is[protected] kindly deliver it to the given address as soon as possible

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T

Thotchanphy Yuingam Muinao

from Bengaluru, Karnataka

Oct 17, 2019

My got a message saying my order has been canceled which I did not, I do not want to cancel my order please do help me.

unable to track order - Comment #3564323 - Image #0

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T

Thotchanphy Yuingam Muinao

from Bengaluru, Karnataka

Oct 17, 2019

I got a message saying that my order has been canceled which I did not and I still don't want to cancel them but I cannot connect anyone please help me.

unable to track order - Comment #3564327 - Image #0

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17 Comments

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I had order on 1 march and still havent recieved my parcel. The status show "pick up resheduled for next day" every day from 15 march. Today i contacted the delivery agent ecom express they said they have no recieved any parcel from club factory.
What is the delay about?
The club factory executive everyday says that they have pushed the delivery partner but nothing's changed.

Order id:so14391232
Tracking id:[protected]

Kindly hepl.

Mar 27, 2018

Complaint marked as Resolved

Delivery in process.

Club Factory customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2018

Club Factory Customer Care's response Dear so sorry fr the delay, we already send your parcel to the shipping agent. It is in transit to India and in customs clearance now. So there is no tracking information update. We have been trying to push the express company to transport as soon as possible. We are urging the express company to update the logistics as soon as possible. And please try re-star 5, thanks.

Mar 27, 2018

Updated by Ruturaj Gheewala Thankyou.

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S

Samiksha Anumalla

from Ankleshwar, Gujarat

Mar 26, 2018

I have ordered small zipper wallet is attached bellow, but I got different one please provide me which I have ordered.

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