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Updated: Sep 17, 2023
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Club Factory reviews & complaints page 254

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R
Rhea Nair
from Delhi, Delhi
Jan 17, 2018
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Website: club factory

I had placed an order on 4th january, 2018 with order no so11333098. I received two text messages from the company - 1) to confirm the receipt of payment & the other 2) on 9th january to inform me that the order had been shipped. Since then it has been 17th january today and i haven't received any further information from the company and nor has the order been delivered. I would request you to please either refund the amount or send the delivery status of the parcel
Club Factory customer support has been notified about the posted complaint.
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Hello my order number is SO10532342 I Ordered five items i have paid 2723 rs through cod and when i opened my order that was wrong not wrong but also some fake order that was only cloth . please let me know the process to refund my money
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    R
    Rinku Goel
    from Delhi, Delhi
    Jan 17, 2018
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    Website: m.clubfactory.com

    From :
    Rinku goel
    Order no. So11586478 dated 07.01.2018

    I have not received my previous order so11586478 dated 7.01.2018 as yet, i request you to either send my given order or return back my paid amount.
    If you are found a fraud or cheater... I assure you for that i will file the complaint against you and paypal also in consumer court and other concerned department.

    I am awaiting for your supporting reply...
    Club Factory customer support has been notified about the posted complaint.
    Jan 16, 2018
    Sourabh Kalal's response     This shoes size and colour are different so I am not satisfied this shoes. I wanna return this shoes. Thanks

    Jan 16, 2018
    Sourabh Kalal's response     I don't like this

    View replies
    I am not satisfied this shoes so please
    refund my money. And my account details
    Accounter name -Hardik Kalal, account number[protected] and IFSC code -
    ICIC0006907 and bank ICICI.
    Reply
    I want to know about my order. I have allready paid amount for that my order no. Is SO11684737. Please contact me as soon as possible.
    Reply
    How can i track with my tacking number
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      P
      Priyanka Ritz Pancholi
      from Ahmedabad, Gujarat
      Jan 17, 2018
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      Address: 390023

      My order so11405930.
      I have ordered 3 products on jan 8, 2018. Still, i have not received any products.
      I have also informed in fb help care. But they are too fool. They do not know when should i get my order. Give me your customer care number.

      Do your bussiness take money from people and do not send any items. Is it your services??

      Reply me asap
      Email: priyanka. [protected]@gmail.com
      Call: [protected]
      Club Factory customer support has been notified about the posted complaint.
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      [Club Factory] You order SO11433987 is being processed by factories. To prepare your items, it takes about 1-3 business days.
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        S
        sunita srichandan
        from Bhubaneshwar, Odisha
        Jan 16, 2018
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        Website: m.clubfactory.com

        Dear m/s,

        I have ordered shoes on 6th jan'18. My order number is so11494053 and i haven't receive my order till now. I received a message on 9th jan informing that my product has been shipped but still the product has not reached. I want to know when could i expect my product. I expected a better service from you but if this is your quality of service, i won't recommend this to anyone in my network. Plz deliver my product soon for which i would be very thankful yo you.
        Club Factory customer support has been notified about the posted complaint.
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        I ordered shoes some days on club factory .
        So I'm not satisfied this shoes because this shoes size and colour are different. So please return my shoes and refund my
        money. So I hope you will refund my money soon.
        Reply
        Order no-so11424991 and shippde no[protected]
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          S
          Sourabh Kalal
          from New Delhi, Delhi
          Jan 16, 2018
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          Address: 201301
          Website: Www.clubfactory.com

          I ordered 1 set shoes some days ago. I am accepted my order. And check my prdect but I am understand and I am not like this shoes. So I requested return my shoes because am not satisfied this shoes and I wanna return this shoes and refund my money .So I hope you will be accept my request and I respect to you
          Please return my shoes and refund my money . Thanks
          Club Factory customer support has been notified about the posted complaint.
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            M
            Meenu rai
            from Kolkata, West Bengal
            Jan 16, 2018
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            Address: 737101

            Dear ma'am /sir

            My order number is so10186280 and i haven't receive my order till now. It was estimated that my order will deliver on 8th of jan but in my phone number there comes massage of shipped has been delivered but still i didn't receive it. And this massage come on 3rd of jan. But where is my product that i have order. Today date is 16th its been 13 days but i didn't receive any of my product. I want to know that where is my product.???
            Club Factory customer support has been notified about the posted complaint.
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              D
              deepakchouhan
              from Jaipur, Rajasthan
              Jan 15, 2018
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              Address: 122050
              Website: [email protected]

              Dear sir / madam,

              This is inform to you, that my shipping adders pin code has been wrong. I have mention pin code in shipping adders 122505 but correct pin code is 122050., so please change my shipping adders pin code and inform to my, otherwise i will canceled the order.

              My order no is : so12174726.
              Contact no: [protected]
              Name : deepak chouhan
              Email id: [protected]@gmail.com
              Club Factory customer support has been notified about the posted complaint.
              View replies
              Dear Team Club Factory, ,
              My Tracking code is SO11487961...I have searched a lot but nothing has been shown too me...Please do the needfull...

              Ushma Ansari
              Mumbai
              ushmaansari.[protected]@gmail.com
              Reply
              I want my order to take it return to you. It's very cheap quality
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                A
                Abhinaw Vikash
                from Agra, Uttar Pradesh
                Jan 15, 2018
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                Address: Ghaziabad, Uttar Pradesh, 201017

                I ordered a blazer of size l. Product is shorter in size and also there are many threads and stiches are open inside. The fabric is so cheap. They pushing me to keep the product with me as according to them they sent me size l. But there is no size tag anywhere or this is not about tag. This is about i wear all my another clothes with size l and that all suits me but club factory size is not standard. And the quality is main concern. Lots of stiches are open from different places. Also you can see the photograph attached. What kind of fabric they used and they teches me that there product is good. I have already provided them my product photos even then they are denying to return it. Please help me to return. Order num-so11507627.
                Club Factory customer support has been notified about the posted complaint.
                Jan 09, 2018
                Rahul garg24's response                 Plz send my order quickly
                View replies
                I have placed the order on 3rd January 2018. The order id is SO11208778. For next 10days they people saying that the product will be shipped soon and on 14th Jan they canceled my order and not even refunded my money. I want my money back. They are thief.
                Reply
                Sir i ordered women jackets rupees 1455 from your app on today and also deducted money in my account i.e. 1455 now i was searching my order in your application but order were not showing there...Plsssss clear what i do ???
                Reply
                My order no is SO11227596..IT IS NOT RECEIVE ME..MY ORDER DATE IS 3JAN2018..SO MANY DAYS I CONFIRM MY Order.I was 3 items orders from club factory..plz quickly send my order at my place.
                Reply
                Non delivery
                Reply
                I have ordered on 16-Dec-2017. but still not received. My order no. is SO9956096 .. Please support and give my status
                Reply
                Hello sir my Order No. SO10321679
                no response 14 day
                plz tell me where is my order
                any track number
                Reply
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                  R
                  Rudra Dey
                  from Surat, Gujarat
                  Jan 14, 2018
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                  Address: 490026

                  Sir / mam, i had ordered a casul shoes, from ur club factory app. I had make a instant payment of the amount rs 1002 through by the internet backing. But i didn't get my shoes till today it's 14th only i got 2 mgs frm ur side, 1 st is [club factory] payment for your order no. So11628086 on club factory app has been confirmed. You can check your order status in the app. & 2nd is [club factory] your order no. So11628086 has been shipped by delhivery. Your tracking number is[protected] here: https://app.fromfactory.club/order/SO11628086/detail. so can u plz tell me when i got my shoes of amount back
                  Club Factory customer support has been notified about the posted complaint.
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                    A
                    adisingh555
                    from Kolkata, West Bengal
                    Jan 14, 2018
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                    Address: Kolkata, West Bengal, 700028

                    [club factory] payment for your order no. So8948580 on club factory app has been confirmed. You can check your order status in the app.4th december i got this message... Then on 7th december i got another message..[club factory] you order so8948580 is being processed by factories. To prepare your items, it takes about 1-3 business days... But not yet received.. My mobile number is [protected].. Plz do something.. This was my 1 st order and experience is so bad.. Full amount has been paid
                    Club Factory customer support has been notified about the posted complaint.
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                      K
                      kkbc
                      from Patiala, Punjab
                      Jan 13, 2018
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                      Resp. Sir/mam i have placed order on 10th of this month my order i. D. Was 201801101326310427887 when i made payment from p. N. B. Bank through paytm then i recieved message that your payment of rupees 1914.31at club factory has failed. But balance was deducted from my account. So i want u to refund my amount to my bank account as soon as possible. Thanks.
                      Club Factory customer support has been notified about the posted complaint.
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                        D
                        Dr-Basu Kharga
                        from Kolkata, West Bengal
                        Jan 13, 2018
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                        Address: Darjeeling, West Bengal, 734301

                        I have purchase a shoe from club factory on 7th jan 2018 and my order number was so11362075. My order (Order no. So[protected] has been processed and shipped by gati and tracking number is eq[protected]in. The following link has been provided me for tracking but unfortunately i am not getting any information of consignment in following the links below:

                        http://track.aftership.com/india-post/EQ[protected]IN
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                          R
                          Rudra Arora
                          from Ahmedabad, Gujarat
                          Jan 12, 2018
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                          Address: New Delhi, Delhi, 110085

                          Kindly accept the return product cuz it not like good stuff so im sending you the complete photograph of the paint (Product) and requesting you to please refund my balance amount in my bank account
                          Deepak arora
                          Indian bank ltd.
                          Account number : [protected]
                          Bank ifsc code : idib000m269
                          Branch : mangol puri, new delhi

                          Thanks with warm regards
                          Club Factory customer support has been notified about the posted complaint.
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                            S
                            Somu kundu
                            from Ranaghat, West Bengal
                            Jan 11, 2018
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                            Address: Khordha, Odisha, 759001

                            Dear sir,

                            I have done online transaction on 09/09/2017 from club factory app and the item of order no - SO11057465 has not delivered in my address. I would like to inform you that an amount of order is already deducted from my account. I tried calling all the customer care which i could not connect.

                            So, consider my problem & update the latest status...
                            Club Factory customer support has been notified about the posted complaint.
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                            The colour which we is not that we khaki colour not army green we what to change
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                              Y
                              Yashvanth Kumar Hs
                              from Bengaluru, Karnataka
                              Jan 11, 2018
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                              Address: Bangalore, Karnataka, 560045
                              Website: clubfactory.com

                              On[protected] I received a product from ClubFactory which was not I ordered.
                              The color was wrong and the fitting was improper along with poor quality.
                              When I try to contact them for return and refund there is no customer care to reach out and no defined process for anything.
                              Please come with a proper process and easy to understand.
                              Since there was no customer care I was searching on Google to get the respective number which lead to a fake call and cost me some more.
                              +91-[protected] this is a fake number with clubfactory customer care number.
                              Please dont call to this number which will inturn ask your bank details/OTP/CVV.
                              Club Factory customer support has been notified about the posted complaint.
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                              Ordered two ear ring, one is defective
                              Reply
                              I sejal ordered 18 items from the club factory...itz going to be 1month but did not received my ordered yet...so itz my request to u to take some action against it...
                              Mobile number: [protected]
                              Reply
                              Refund ID:- SON[protected]
                              Product Name:- The of vintage belt buckle shoes

                              Please update my payment status.
                              Reply
                              Your order (Order No. SO[protected] has been processed and shipped by Delhivery. Your tracking number is[protected]. Hi.sry to say till date there is no response from any courtier
                              Reply
                              You Cancel my order and don't give me my money back...😤😤
                              Please refund my money..
                              Otherwise i legally complaint against you..
                              My order id SO11228791
                              Reply
                              i sent you refund request but still now nt any response...i'll take serios action against you.
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                                R
                                Ritisha Namballa
                                from Jodhpur, Rajasthan
                                Jan 11, 2018
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                                my money is not refund

                                I ordered a item price about 2, 300 but i canceled it but my money is not refunded i called this no [protected] on 8 jan about 9:30pm he asked cvv no and otp then he will send money back but when i told him he taken out 37000 from my account i don't know how to get my money back.. Can you tell me how will i can get my money back.. I'm facing many problems plz tell me or plz check out details on this date...
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                                Geørge Tirkey
                                from Itarsi, Madhya Pradesh
                                Jan 11, 2018
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                                Address: 474011
                                Website: Club factory

                                I orderd a trend slim baseball jacket worth usd 14.69 on date 03 January 2018 orderd a trend slim baseball jecket worth usd 14.69 on date 03 january 2018 & yet not recive till today. Please give me answer about it, when i get my order. I pay all the money of the cost. 23 days is enough to deliver the order. I complain after a hues time. Either refund my money back or give my order verry soon, in 2 or 3 days. I buy first time from club factory please do not break my trust...r2017 & yet not recive till today. Please give me answer about it, when i get my order. I pay all the money of the cost. 23 days is enough to deliver the order. I complain after a hues time. Either refund my money back or give my order verry soon, in 2 or 3 days. I buy first time from club factory please do not break my trust...
                                Club Factory customer support has been notified about the posted complaint.
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                                  K
                                  Khyos
                                  from Patna, Bihar
                                  Jan 10, 2018
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                                  Address: New Delhi, Delhi, 248007
                                  Website: clubfactory

                                  I have ordered some products from this website and wanted to cancel my order i found out that this website is very poor and all my cash from debit card has been transacted by the customer care(india) and for that iam launching this complaints to get my cash and all the money that has been detucted from my debit card therefore i would be very grateful if I get my cash to the right place
                                  Thank you
                                  order no. SO11873929
                                  ordered products Rs. 4126 in total
                                  customer care detuction Rs. 2200
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                                    K
                                    Khyos
                                    from Patna, Bihar
                                    Jan 10, 2018
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                                    Address: New Delhi, Delhi, 248007
                                    Website: clubfactory

                                    I have ordered some products and i am not too pleased with the products i have seen and i want to cancel my order therfore i would request you to kindly refund my cash back i. e., Rs.4126 in terms of indian currency.
                                    i would be very grateful i[censored] accept my favourable conditions and let me have my cash back.
                                    Thank you
                                    order id SO[protected]Rs.4126)
                                    deducted from debit Rs. 2200
                                    Club Factory customer support has been notified about the posted complaint.
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                                      M
                                      mohsinmnnit
                                      from Delhi, Delhi
                                      Jan 10, 2018
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                                      Website: clubfactory.com

                                      Hi, i ordered two tshirts from clubfactory a few days back.in the website the product shown is different and reviews are all fake. This i came to know when the product got delivered. The order id is so10947332. I also had a talk with the customer care executive. He asked for my credit card number. Then he said either give your credit card number for refund or disconnect the call. He was speaking in a very rude way. Who asks for your credit card number?
                                      The customer care executive name was rahul kumar.
                                      Take a serious action in this matter.
                                      Club Factory customer support has been notified about the posted complaint.
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