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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

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Club Factory reviews & complaints page 257

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I ordered three items on club factory. Order no is so9818338. I received the order and return back by dtdc with tracking number z47580550 to club factory return centre noida. I visted back to dtdc for confirmation but they said that the parcel was already delivered. But i did not get the money back in my paytm. Pls solve my issue as soon as possible i shall be very thankful to u. Thanks

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Address: Lalitpur, Uttar Pradesh, 284403

Website: clubfactory.com

I have ordered a shirt on 22nd december, 2017. Order id is 201712220708136859920 &order no. So10371244. What is the status of the delivery? When will i obtain my shirt? It is very urgent. Please solve this issue as soon as possible. Otherwise refund my money...
And a message recived by club factory —

Dear raghav jaiswal,
Your order so10371244 has been shipped to club factory distribution center from different factories. We are packing your items and will schedule the shipping service. It takes about 2-5 business days.
You can track your order status in the app by following steps: account - orders - tracking. If you still have questions about your order, get answers online from support of our app.
Thank you for shopping at club factory
Club factory customer service

Club Factory customer support has been notified about the posted complaint.

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A

Ankitsharma01

from Patiala, Punjab

Jan 3, 2018

The product I ordered is brown color jacket & when I'm chosen the color in our website it's clearly showing Brown but the jacket I got is in Orange color. Please change the jacket now i want the same jacket but in Black Color

Please do this as soon as possible.

I

Ishika1328

from Mumbai, Maharashtra

Jan 3, 2018

Ordered 4 items of which 3 are defective and even in those 3 products 1 product was supposed to be 6 in quantity but received only one.

And I have to bear the cost of Shipping both ways, Shipping fees will not be refunded and I have to process the return in which Shipping charges also shipping charges have to be paid by me.

N

Nishant Kamboj

from Chandigarh, Chandigarh

Jan 3, 2018

Hello Sir,
I have some products order no. S[protected] on 21/12/2017. order not yet delivered. Why?

M

Mahakaal King

from Noida, Uttar Pradesh

Jan 3, 2018

Size small campaint

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Order No.SO 10297505

Half jacket ladies not found although paid for that. pearl strings not usable they have no system to wear it .
Pear strings has many strings but to wear single string there is not system to hang it or close it.
Please take care and arrange for the refund.
The telephone nos. of customer care i.e.[protected]/[protected]
are fraud. they have tried to debit my credit card account. Please arrange to take suitable action
Madhu Bhatla [protected]

Club Factory customer support has been notified about the posted complaint.

Jan 11, 2018

Shreekant Bhandwalkar's response The colour which we is not that we khaki colour not army green we what to change

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S

Shreekant Bhandwalkar

from Malegaon, Maharashtra

Jan 12, 2018

The colour which we is not that we khaki colour not army green we what to change.

item missing/ not usable - Comment #2972445 - Image #0

S

Shreekant Bhandwalkar

from Malegaon, Maharashtra

Jan 12, 2018

The colour which we is not that we khaki colour not army green we what to change

item missing/ not usable - Comment #2972471 - Image #0

S

Sanjeev sahu

from Bhopal, Madhya Pradesh

Jan 12, 2018

The request is that any person from the company has fraudulently debited the money by 30000 rupees, please my money should be banned

item missing/ not usable - Comment #2972592 - Image #0

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Address: 382721

Hello
I place my order is 27/12/2017 nd send money to paytm my order no. So10734792 has been shipped by delhivery. Your tracking number is[protected] but how long time ago to deliver from me sir pls send me details how much time to deliver for me pls i want to this issue is solve i already paid bill amount by paytm pls give me customer care executive officer any reply from my order to email

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Address: 60506

I ordered a pair of leggings and a ring about a week ago and still haven't received my order yet i would like to know where my order is and why i haven't received yet. I don't have an order number but hopefully you can find my order by my name cassie mcdonald. If i don't get my order this week i would like a full refund. You can contact me thru phone at[protected] or by email at [protected]@aol.com

Club Factory customer support has been notified about the posted complaint.

Dec 26, 2017

Cco Head Quarter's response Jacket size
Hello
We bought 1 jacket from your club factory which was worth Rs. 1700, according to which the people took the money from him, according to that it has not come to its size, it seems that I am wearing a jacket jacket.
Please take your jacket back.

thanks
contact - [protected]
order id - SO9994348

Dec 29, 2017

Nitu Gautam's response Return my shoes

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L

laati

from Aligarh, Uttar Pradesh

Jan 3, 2018

I have ordered products from your app in bulk but one of them which is electronic hair remover shaver is missing
It has not been delivered or may be it is
missing
Kindly deliver the product on address soon

clothes order - Comment #2962973 - Image #0

M

Madhav Kr

from Noida, Uttar Pradesh

Jan 3, 2018

Hi I am Madhav Kumar From Delhi.. My Order id is SO9997113 & I pay 1173 rs but my Product is not deliver my order date is 16 Dec pls. Delivery my Product fast Other wise Refund my Money...

clothes order - Comment #2963032 - Image #0

clothes order - Comment #2963032 - Image #1

N

Nitu Gautam

from Gurgaon, Haryana

Jan 3, 2018

I ordered 7no.shoes but company send me 6 no.shoes.they shoes is very pain full.any body can't five minutes take this shoes please solved my problem.i request you sir

clothes order - Comment #2963189 - Image #0

T

Tsdv

from Veraval, Gujarat

Jan 3, 2018

Very poor service.i have ordered on 25th November stl its is not received..there is no any customer care number and they are just cheating to their customers by not refunding the paid amount..

D

Dms13

from Gurgaon, Haryana

Jan 3, 2018

Products delivered are of worst quality. I have applied return. When I made payment, it directed me through Paytm. When Iam checking my Paytm account, it is not showing any translation to ClubFactory.

Problem is that if I return my items, where my refund amount will be transferred?

C

Cco Head Quarter

from Noida, Uttar Pradesh

Jan 3, 2018

Jacket size
Hello
We bought 1 jacket from your club factory which was worth Rs. 1700, according to which the people took the money from him, according to that it has not come to its size, it seems that I am wearing a jacket jacket.
Please take your jacket back.

thanks
contact - [protected]

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Address: Surat, Gujarat, 395007

Website: www.indiacomplaints.com

Guys dont call on club factory indian numbers, these are fake numbers, they will ask you about your atm card details like card no, expiry date, cvv no. Beware from such fake customer care.
There are huge racket... And they are having multiple mobile numbers, they continuously switch mobile numbers.

All the customer care number listed on https://www.indiacomplaints.com are fake.

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Address: New Delhi, Delhi, 110014

Website: Clubfactory

I had received my order s08024486 on 9th december 2017 and returned the whole parcel to your noida (India) office on 12th december 2017. This packet was delivered to your club factory noida office on 17th december 2017. Only 2 items were sent through on dot courier. The tracking no. Is [protected].

Please help as i want my refund of inr 687 as soon as possible. I have neither received my refund nor any update regarding it. Please look into this matter.

Also i got a call, the person was claiming to be a club factory representative and he was asking for my debit card no..

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Address: Gautam Buddh Nagar, Uttar Pradesh

Website: Club factory

I had received my order #so9220709 on 23rd dec'17 and returned the whole parcel to your noida (India) office on 26th dec. This packet was delivered to your club factory noida office on 27th dec. The items were sent through blue dart courier. The tracking no. Is [protected].

Please help as i want my refund of inr 3090 as soon as possible. I have neither received my refund nor any update regarding it. Please look into this matter.

Also i got a call, the person was claiming to be a club factory representative and he was asking for my debit card no..

Please assist in this regard.

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M

Madhav Kr

from Noida, Uttar Pradesh

Jan 3, 2018

My product is not deliver... my Order no. SO10224605 i paid 1166/- but my product is not deliver i am order date is 20th dec pls. deliver my product other wise refund my money...

B

bharatk1988

from New Delhi, Delhi

Jan 3, 2018

Ordered a set of shoes pair. received but in wrong size. has to be reduced one size less. also if any number can be provided to contact. look forward to your support for customer

H

Hari Hârï

from Hosur, Tamil Nadu

Jan 3, 2018

My order no is S09335882 and tracking no is EQ[protected]IN
The problem is nothing but i can't get the proper ans by Gati they said contact gauti cn.com in that also they didn't take my call pls let me know about my produt status

Gati-KWE Customer Care

from Hyderabad, Andhra Pradesh

Jan 6, 2018

Kindly share 9 digit docket number.

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Unfortunately i ordered items from club factory. They were too disappointing. Then i returned the order for extra 300rs for shipping charges. The product has been delivered to them. And still they didn‘t even update the return status, returning money is a far-fetched dream. I so want to take a legal against them. My order no. Is so9036751. I even raised the complaint in their forum still no communication from them. There should be some regulatory body who should see to such kind of frauds. I later searched for more details and found lot of such complaints and bad reviews against the firm. Why is it still allowed to continue its‘ buisness？ wish i had checked those reviews earlier.

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Address: Pune, Maharashtra, 411014

Website: Clubfactory.com

I am complaining about the refund of rs.10000 for my bought products which i already have returned on the mentioned address. But i am not able to process the return through your [censored] application. I want my refund asap. You fraud people, you have not even provided your help line number to contact. Your fat aas help line chat people hardly reply.. If i will not get my refund, i will file a complaint against you.

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Address: Narsinghpur, Madhya Pradesh, 487551

My order no. S08850996

I purchased 4 product but 2 products recieved with wrong size and wrong color, i returned both shipment by india post to return address of clubfactory noida, 201301... Returned tracikng no. Ei[protected]in, my shipments also delivered to returing address, but my refundable money not recieved

I want my refund, and i know when my refund initiate to my account,

+2 photos

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Jan 03, 2018

Updated by Rahul kalwani refund nit initiate plzz provide information relted my refund

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Address: Gulbarga, Karnataka, 585292

This is a fraud company. I ordered 18 items but they delivered only 14 items in which they asking to return amount of only 2 items. The quality of the material is worst and we want to refund but there is no way to return, only to send a message to club factory and if they wish then only we can return. I also done the same but there is no return confirmation from club factory. Request to indian govt. To block such fraud companies.
Dilip. [protected]@adityabirla.com
[protected]

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Address: Mumbai City, Maharashtra, 421001

I had ordered from club factory, but the quality received is not up to mark.. But in account it is still showing me that it's shipped... So i can't put return request.
I am not finding any help from site... Worst experience from this site. From just dial i got a helpline no. Of club factory... Who did not had any manners to talk to customer, he was asking me my personal details of account... Iam sharing his no. Here, it's [protected].
Please take strick action against this site.

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Address: Bangalore, Karnataka, 560037

This is shruti koppad, one week back i ordered a pullover till now i din't get any mails regarding my order confirmation, and they provided tracking link is not correct, you people are playing with customers, so many times i sent a mail but i din't get reply from you, so refund my amount or else provide accurate link of my ordered item tracking link. Seriously i getting irritate why i ordered item in your site, i never shop again in this site, i waiting for your reply and my item or else refund my amount

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Address: 600058

Website: Club factory

I have ordered for some products via the above order no. On 16th dec 2017. Even the tracking no so9964793 updated in the application is incorrect. I have been writing mails after mails but not getting any kind of response. Is it a kind of fake online shopping application where you guys are cheating on public and taking their money? Kindly refund my money & in app it not showing the order placed.

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Address: 400060

I m not received my refund amt my name is akshay sawant and club factory say its refund but not received any amt in bank account and not also in apps balance so plz verify and give me conclusion on that plz and give me back my refund amt from club factory and also not get my 2nd order form club factory not get any update from club factory not follow up for delivery of product

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Address: Kolkata, West Bengal, 700034

Dear sir/madam,
I have recieved my order today. My order number is so9810221.in that package of many items, there was one hair clip which was missing. So, i called your customer care number ([protected]). They told me that they will refund me the money for that item. They asked me my card details which i provided them. Then they said that i will recieve an otp in my number and they said that if i gave them that number then only i will get my refund. After giving that otp they deducted 10000/- from my bank account. I have been calling them all day but they are not giving back my money. Your customer service is worst. I wanty money back. How can you fraud people like this. I want my money back.

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Address: Valsad, Gujarat, 396171

I have ordered a night wear dress for woman on 22nd december, 2017. Order id is so10384319. What is the status of the delivery? When will i obtain this? It is very urgent. Please resolve this as soon as possible. It is gift for my newly married wife. Unless i get it, how can i make her surprise? Kindly note that and the way to deliver this product earliest.

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I have not received the refund against my order no-so8870969 of rs.2034. I have the products by india post and status showing as the item has delivered on 26/12/2017. But refund has not processed.

Bellow are the details of the parcel (Speed post consignment number - ew[protected]in) amount incurred rs.142/-

Please refund rs.2, 176/- (2034+142)

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Address: 500027

My order no is so8582004. So ive ordered this on 29th november 2017 and also i made a payment of rs. 1945. But then after 5 - 10 days, i received a message saying my order got cancelled due to stock issues.. And also its been exact a month i didnt got my money back.. What should i think tht u dont wanna return my money everytime i see a msg saying it will take 8 - 10. Or 20 days ill receive.. Either u return my money or im gonna taka a strict action or register a complaint against you. Its been high time.. Even u guys r not accepting to re-order the same product and asking me to pay again.. You think peoples are fool enough to do tht without returning ones money how can u expect to pay again itll be better i[censored] do the needful at the earliest or ull see strict action coming. Thank you

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A

Ajit [email protected]

from Jaipur, Rajasthan

Apr 17, 2018

I want to return my order no #SO18031599, plz refund my money

A

Ajit [email protected]

from Jaipur, Rajasthan

Apr 17, 2018

I want tocancel my order no#SO18031599, plz refund my money

V

Vadana rawat

from Agra, Uttar Pradesh

May 8, 2018

I want to cancel my order so20252175 plz refund my money back

M

M v reddy.

from Mudigere, Karnataka

May 10, 2018

What is the status of my order noSO20164702

M v reddy.'s reply, May 10, 2018

Please tell information about my order

H

himanshukoshta

from Bhopal, Madhya Pradesh

Jul 21, 2018

sir plz cancel my order SO33910029 actually mene galat product order kar Diya hai aur paymet bhi kar diya hai plz cancel my order and refund my money and notify me [protected]@gmail.com contact no.[protected]

about the order cancellation and amount refund - Comment #3162169 - Image #0

N

nisharthini

from Dindigul, Tamil Nadu

Jul 27, 2018

i want to cancel my order! order number s[protected]

P

Prahelika Dutta

from Mumbai, Maharashtra

Aug 24, 2018

I want to cancel my order in Club Factory!
I loved your products and I have bought many thing but due to some personal reason I want to cancel the order. It was paid online also.
Order no. :- SO42157088
Can you please cancel asap!

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