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Club Factory Complaints & Reviews

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Updated: Sep 17, 2023
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Club Factory reviews & complaints page 258

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N
Nitish More
from Mumbai, Maharashtra
Dec 28, 2017
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Address: Mumbai City, Maharashtra, 400076

I have place my order.. Nd the product which i have received completely different nd the quality is pathetic.. When tried to reaching customer care they said my order has been cancelled nd refund will initiate nd asked me to provide card cvv number when i said why so that fellow disconnected my calls nd from there to till now he didn't answer my calls... Cheap company nd cheap response to customera.. My order no is so10042585
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    Raroti
    from Delhi, Delhi
    Dec 28, 2017
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    Address: Baran, Rajasthan, 325205

    Sir, product ko return krne k liy costumer care no. P bat hui, one day m problem solve krne k liy kha gya or problem solve nhi hui. Sir fone pr card no. Ki jankari lete h jo jiski bank mna krta h or dena b nhi chahiy pr y company k rules ka bhana bnakr card no. Lete h or fir otp no. Mangte h, balance ki jankari lete h jo ki glt h. Puri jankari dene pr b problem solve nhi ki. Sir please problem ko solve kijiye. Order no. S08663584
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      G
      Girika
      Dec 28, 2017
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      Address: Mumbai City, Maharashtra, 400097
      Website: CLUB FACTORY APP

      Dear all,
      The good thing what i did was that i took the option of cod... There was someone who called me up and confirmed that i have to make a payment of rs 1928 while i receive the shipment. Yesterday they gave me a tracking number which cant be tracked anywhere.
      So guys there is a gang of thief's and thugs who are operating this... Now i am even sure that if i receive something, i would only pay when i open the consignment. These # cannot be trusted and we all should tweet across all social media platforms against ordering on club factory
      My order no was so10062383 and the tracking number received is[protected].
      Club Factory customer support has been notified about the posted complaint.
      My order is 9 size but u give 8, you have changed my shoes.
      Order SO8789997, please refund money for this order, which has been canceled. kindly initiate the refund to the transaction account.

      you have to rectify your customer care service status.all the phone number which are given online are fake and cheap.
      We have order the cloths from club factory, but orders has been cancelled without any information we have send the mails many times but no answers and also amount is not refund.

      Regards,
      Preeti.
      [protected]
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        পম্পা ব্যানাজী'
        from Kolkata, West Bengal
        Dec 28, 2017
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        Address: Kolkata, West Bengal, 033
        Website: [email protected]

        Please refund my money.. Mai abhi tak mere paisa nehi mila.. Mere product vi nehi mila.. Please refund my money asp. Thank u... I am ill.. Please refund the money as soon.. Thank u thank u... Please
        +1 photos
        Club Factory customer support has been notified about the posted complaint.
        Dec 18, 2017
        lokesh Kumar R's response
        Please proceed inform.me and return and refund thankyii
        Dec 28, 2017
        Updated by পম্পা ব্যানাজী'
        please refund my money as soon
        My order no. Is S07670201 of which 2 products were cancelled from club factory due to product unavailability.Now I have recieved the payment refund of one item but I have not recieved payment refund of RS 1117.27.The refund id given is [protected]
        Please give my refund money either in my account or club factory balance.
        I have made my payment through paytm. My order ID is - SO9401912. Plz look after the matter. My number is [protected].you can get back to me in this number. Hope I will get the solution as soon as possible.
        Please provide my order so8547508 docket number. Delevary date of my order17. 12. 2017. I dont get my product
        I.am lokesh Kumar
        I ordered 3 jacket on.club factory
        It's sort of me not to comfort
        So.please return and refun
        Order no SO9237672
        E MAIL I'd [protected]@Gmail.com
        Mobile no [protected]
        Hi,
        I ordered two shirts in Club factory but i got only one, for another one they refunded the money but that shirt i got was worrest quality. This type of shirts we can See on road side. I really dispointed, its a fake site don't buy any item from this App.
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          S
          Spoorti Honnatti
          from Bengaluru, Karnataka
          Dec 28, 2017
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          I ordered in november 3 only but still i did not received my item so please refund my amount or send the item. I ordered two items one bag and one jacket. And i retrieved only bag still i did not received jacket it wort of 2000 rs please send that item or refund my amount my order number is s06505680. Even i contacted gati helpline they said they received only one item so please send my another item i waiting from november. Send reply as soon as possible
          Club Factory customer support has been notified about the posted complaint.
          Dear Sir/Ma'am,

          This is Aarohi Soni from India and my Order ID is SO10100565.

          After selecting all items I placed an Order of 4 items.

          Unfortunately my money got deducted from my account but I got payment failed notification from your side.

          Kindly look into this matter and revert back.
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            S
            Shalu tiwair
            from Kanpur, Uttar Pradesh
            Dec 27, 2017
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            Address: Allahabad, Uttar Pradesh, 211019
            Website: Indian consumer complain

            There is big problem for me a shopping site is clubfactory.com I bout one product and the payment is done three time for one product I can't contact with customer care please do something for me please do something there is a problem. Please refund my two time payment 1232 please refund the amount i am very upset and hopeless do something as soon as possible
            Club Factory customer support has been notified about the posted complaint.
            Every bad from my site your delivery service vey low plz.. refund my money ..other wise delivery the product...
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              S
              Surabhi jain01
              from Sri Ganganagar, Rajasthan
              Dec 27, 2017
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              I have order 2 track suits and my card is debited with amount of 1247.47.. But thenafter it is showing payment failed. My card is already debited with the amount. I want my payment back. Or i want my order to be placed. There is no direct contact number for club factory.. Please help me aa soon as it is possible.
              My order number with club factory is-so10745256
              Club Factory customer support has been notified about the posted complaint.
              Village-deoghar dist-deoghar PO-DEOGHAR NEAR BIG BAZZAR SHOPPING MALL AREA PIN NUMBER-815357
              NEAR BAJALA CHOWK OFFICE NUMBER-152 Please contact me as soon as possible I will solve your all problem thank you

              track pants - Comment #2958378 - Image #0
              Hi,
              I want know about my order status, please confirm because my tracking no is not working tracking no is[protected] and order no is SO10249922
              I am able to track my order and i have placed the order before 7-8 days my order no. SO9639228 and tracking no is[protected]
              My order number is SO9143422 have received the order and not satisfied with the quaity please let us know where we need to courier the product & when can expect the refund of the same.
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                R
                Rakesh Ware
                from Mumbai, Maharashtra
                Dec 27, 2017
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                Website: m.clubfactory.com

                I ordered two blazers about 15 days before it came but both are cheap quality and defective. I filed complaint but no revert and one order got out of stock as i ordered 7 days before that refund is also not came into the account.

                I need my money back and please shutdown this company the are making everyday frauds in india sitting in china.

                I have took pics of damaged goods and will attach here for the reference.

                Address of their office which i have received from their app

                Bumperr ltd, 71-75, shelton street convent garden london c2h 9jq uk

                Another address : sunlight (Uk) trading limited
                167 city road london, ec1v 1aw, uk.
                Club Factory customer support has been notified about the posted complaint.
                Dec 27, 2017
                Updated by Rakesh Ware
                Order No SO9551422
                Dec 27, 2017
                Updated by Rakesh Ware
                refund id SOR161516 amt 1175 which they said refunded for cancellation of out of stock but still not credited. and total refund will be of 1175 + 2085.5 =3260.5
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                  S
                  snehu18
                  from Ghatampur, Uttar Pradesh
                  Dec 27, 2017
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                  Address: Kanpur, Uttar Pradesh, 208016

                  I have order hooded down cultivating cotton vest (Red color) on 9th dec 2017 still not delivered to me. I didn't get any updates regarding this. I have tried calling to customer care to get any information related to this but they say that the tracking no is wrong. Plz tell me the proper tracking no or delivered the product as soon as possible otherwise i cancelled the order and refund my amount...
                  Thanks
                  Club Factory customer support has been notified about the posted complaint.
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                    N
                    Noni11@
                    from Delhi, Delhi
                    Dec 27, 2017
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                    Address: Ranga Reddy, Andhra Pradesh, 500088

                    Hi,
                    I have ordered few items from club factory on 16th dec, 2017. After some days i. E. On 19th dec, 2017 that my order is being prepared and within 2-5 business days it will be delivered. But it beings 12 days, but didn't receive my order. And also i am unable to track my order. Please look after the matter as soon as possible.

                    Regards
                    Aiswarya
                    +1 photos
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                      S
                      Swathi Asuri
                      from Hyderabad, Telangana
                      Dec 27, 2017
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                      Address: Hyderabad, Andhra Pradesh
                      Website: clubfactory

                      Hello,

                      I have order items on 15th december with the order no:so9841087, its been almost 12 days and my item which i have ordered still not delivered to me. And also i didnt get any updates on my order from 21st december. 21st december is the last update that my oder is delivered with the tracking number provided in email. I have tried calling the tracking number which is shared in the email but not able to reach to that number.
                      Tracking no is:[protected].

                      Plz help me on this issue.

                      Thanks,

                      A. Swathi
                      [protected].
                      Club Factory customer support has been notified about the posted complaint.
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                        S
                        Sunny Vajani
                        from Surat, Gujarat
                        Dec 27, 2017
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                        Address: Bhavnagar, Gujarat, 364001

                        My order no is so9886038. I received a mail from club factory that we’re sorry but while processing your order, we found that the item (S) below are no longer available. A full refund for the item (S) has been issued to your original payment method.
                        Still i didn't receive any refund. My transcation id is [protected].
                        Refund my amount as soon as possible.
                        Thank you.
                        Club Factory customer support has been notified about the posted complaint.
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                          S
                          Satya Prakash Rajput
                          from Chennai, Tamil Nadu
                          Dec 27, 2017
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                          Address: Gurgaon, Haryana, 122004

                          Please help my order place on 16 dec 2017 order number so9937309 on booking time deliver 2-3 days than order delivered on 26 dec 2017 anyway my order is sweater but packet in open cotpaint what is?
                          Kindly requested payment online for paytm
                          My order cancel amount refund paytm wallet

                          Thanks reagrds,
                          Satyaprakash rajput
                          [protected]
                          +1 photos
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                            chandanhrd
                            from Jamshedpur, Jharkhand
                            Dec 26, 2017
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                            Address: Kendujhar, Odisha, 758034

                            I have ordered two number of men's jacket vide order no so[protected] dated 20.12.2017. I have received one message on 22.12.2017 that the ordered items have been shipped to my given addess with the tracking id number[protected]. But when i am checking the id and order no in thebtracking page, it shows that this tracking id is not exist. I wanted to know the ststus of my order and the date of expected delivery of my product.
                            Club Factory customer support has been notified about the posted complaint.
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                              S
                              Sarika Jwala
                              from Surat, Gujarat
                              Dec 25, 2017
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                              Address: 395009

                              Dear sir / madam

                              I have ordered items under order number so10123087 for jackets & t-shirts. I got the confirmation for dispatched on 20-dec-17 under tracking reference[protected]. It is almost week but items is not delivered or not getting update.

                              I am afraid that my items has been lost. Request you to update immediately.

                              I have ordered items under order number so10123087 for jackets & t-shirts. I got the confirmation for dispatched on 20-dec-17 under tracking reference[protected]. It is almost week but items is not delivered or not getting update.

                              I am afraid that my items has been lost. Request you to update immediately.
                              Club Factory customer support has been notified about the posted complaint.
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                                R
                                REENA SAROJ
                                from Mumbai, Maharashtra
                                Dec 25, 2017
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                                Address: Thane, Maharashtra, 400604

                                Dear sir & madam,
                                My name is reena saroj my mobile number is [protected] & my email id is [protected]@gmail.com and my order date is 16/12/2017 my tracking number isn't sow so kindly request u please send me my tracking number
                                My full address : gala no.2, road no.21, near : saibaba mandir, j. B sawant bus stop, wagle estate, thane, mumbai maharashtra :400604
                                Club Factory customer support has been notified about the posted complaint.
                                Dec 25, 2017
                                Updated by REENA SAROJ
                                isnt sow tracking number
                                Dec 25, 2017
                                Updated by REENA SAROJ
                                Please send me tracking number
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                                  K
                                  Khan Falak
                                  from Delhi, Delhi
                                  Dec 24, 2017
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                                  On[protected] during black friday sale i got a free product which according to their conditions can be ordered only when we add some other product with it in the cart i. E. We had to purchase some other product with it and to pay the charges which i did accordingly. I added three more items in the cart with the free product i. E. Total 4 items i ordered. The order was delivered on[protected]. They delivered only the other products which were to be added in the cart with the free product but did not deliver the free product itself i. E. Crocodile pattern zipper crossbody. I contacted them in the contact us section provided in the club factory app itself but they are not ready to deliver it and are giving lame excuses. They are giving the answers like that the sale is over, the free product cannot be ordered alone, it is out of stock etc.. Before also they did the same crap. When i ordered the product it was in stock and also i ordered it during sale so how come they are saying the sale is over and other lame excuses. They make strategies, play games and make fool of people. So please take action against them and make my product delivered
                                  +5 photos
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                                    Dhanashri Shetve
                                    from Mumbai, Maharashtra
                                    Dec 24, 2017
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                                    Address: Thane, Maharashtra, 421201
                                    Website: Club factory

                                    I ordered some clothes from club factory and i am regretting now the clothes material is too cheaper than shown in the picture and there is huge difference in size as per standard size chart i have order l size but the dress i got is having tag of l but it is too big like xxl. So i requested for return on 12dec and courier it via blue dart and it cost me extra 200rs which should be refundable by them as per there policy i. E if any mistakes done by them in product then the return courier charges will bared by them. And in this case they are responsible for the return because as per standard size chart l size will be prefect for me but they delivered me the huge sized dress and the quality also too cheaper at that cost. So i asked for the courier charges they said it's not refundable. On 20dec i got notification on club factory app for refund but i didn't received any amount yet in my bank. Also i had observed that the refund amount shownd in notification is lesser than the amount shown while i requested for return. You can see this clearly in attached images.
                                    +4 photos
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                                      Pushkar Garg
                                      from Solapur, Maharashtra
                                      Dec 24, 2017
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                                      I have placed the order yesterday around 9:00 pm. The amount had been debited to my account. But i didn't receive any confirmation e-mail regarding the order placed. Amount debited rs 632.52/-. My registered mobile number is [protected] and email id is [protected]@gmail.com. I have placed the order through website. Not through club factory app. So please process the refund sooner. And also let me know how to place order safely
                                      Club Factory customer support has been notified about the posted complaint.
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                                        Shivali Muthappa
                                        from Bengaluru, Karnataka
                                        Dec 24, 2017
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                                        Address: Bangalore, Karnataka, 560043
                                        Website: Club factory

                                        I ordered for a purple dress and there were 4 options of color and they had four pictures. They were purple, light purple, green and light green.. I ordered for purple dress and they sent me light purple and when i asked the customer service, they are telling that the color which is shown in the picture is wine red but i ordered for purple so they have sent me the light purple which is shown in the picture.. They deceive the customers by showing wring pictures and colors.. Be careful guys.
                                        +1 photos
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