Club Factory Complaints & Reviews

I have place my order.. Nd the product which i have received completely different nd the quality is pathetic.. When tried to reaching customer care they said my order has been cancelled nd refund will initiate nd asked me to provide card cvv number when i said why so that fellow disconnected my calls nd from there to till now he didn't answer my calls... Cheap company nd cheap response to customera.. My order no is so10042585

Sir, product ko return krne k liy costumer care no. P bat hui, one day m problem solve krne k liy kha gya or problem solve nhi hui. Sir fone pr card no. Ki jankari lete h jo jiski bank mna krta h or dena b nhi chahiy pr y company k rules ka bhana bnakr card no. Lete h or fir otp no. Mangte h, balance ki jankari lete h jo ki glt h. Puri jankari dene pr b problem solve nhi ki. Sir please problem ko solve kijiye. Order no. S08663584

Dear all,
The good thing what i did was that i took the option of cod... There was someone who called me up and confirmed that i have to make a payment of rs 1928 while i receive the shipment. Yesterday they gave me a tracking number which cant be tracked anywhere.
So guys there is a gang of thief's and thugs who are operating this... Now i am even sure that if i receive something, i would only pay when i open the consignment. These # cannot be trusted and we all should tweet across all social media platforms against ordering on club factory
My order no was so10062383 and the tracking number received is[protected].

Please refund my money.. Mai abhi tak mere paisa nehi mila.. Mere product vi nehi mila.. Please refund my money asp. Thank u... I am ill.. Please refund the money as soon.. Thank u thank u... Please

I ordered in november 3 only but still i did not received my item so please refund my amount or send the item. I ordered two items one bag and one jacket. And i retrieved only bag still i did not received jacket it wort of 2000 rs please send that item or refund my amount my order number is s06505680. Even i contacted gati helpline they said they received only one item so please send my another item i waiting from november. Send reply as soon as possible

There is big problem for me a shopping site is clubfactory.com I bout one product and the payment is done three time for one product I can't contact with customer care please do something for me please do something there is a problem. Please refund my two time payment 1232 please refund the amount i am very upset and hopeless do something as soon as possible

I have order 2 track suits and my card is debited with amount of 1247.47.. But thenafter it is showing payment failed. My card is already debited with the amount. I want my payment back. Or i want my order to be placed. There is no direct contact number for club factory.. Please help me aa soon as it is possible.
My order number with club factory is-so10745256

I ordered two blazers about 15 days before it came but both are cheap quality and defective. I filed complaint but no revert and one order got out of stock as i ordered 7 days before that refund is also not came into the account.

I need my money back and please shutdown this company the are making everyday frauds in india sitting in china.

I have took pics of damaged goods and will attach here for the reference.

Address of their office which i have received from their app

Bumperr ltd, 71-75, shelton street convent garden london c2h 9jq uk

Another address : sunlight (Uk) trading limited
167 city road london, ec1v 1aw, uk.

I have order hooded down cultivating cotton vest (Red color) on 9th dec 2017 still not delivered to me. I didn't get any updates regarding this. I have tried calling to customer care to get any information related to this but they say that the tracking no is wrong. Plz tell me the proper tracking no or delivered the product as soon as possible otherwise i cancelled the order and refund my amount...
Thanks

Hi,
I have ordered few items from club factory on 16th dec, 2017. After some days i. E. On 19th dec, 2017 that my order is being prepared and within 2-5 business days it will be delivered. But it beings 12 days, but didn't receive my order. And also i am unable to track my order. Please look after the matter as soon as possible.

Regards
Aiswarya

Hello,

I have order items on 15th december with the order no:so9841087, its been almost 12 days and my item which i have ordered still not delivered to me. And also i didnt get any updates on my order from 21st december. 21st december is the last update that my oder is delivered with the tracking number provided in email. I have tried calling the tracking number which is shared in the email but not able to reach to that number.
Tracking no is:[protected].

Plz help me on this issue.

Thanks,

A. Swathi
[protected].

My order no is so9886038. I received a mail from club factory that we’re sorry but while processing your order, we found that the item (S) below are no longer available. A full refund for the item (S) has been issued to your original payment method.
Still i didn't receive any refund. My transcation id is [protected].
Refund my amount as soon as possible.
Thank you.

Please help my order place on 16 dec 2017 order number so9937309 on booking time deliver 2-3 days than order delivered on 26 dec 2017 anyway my order is sweater but packet in open cotpaint what is?
Kindly requested payment online for paytm
My order cancel amount refund paytm wallet

Thanks reagrds,
Satyaprakash rajput
[protected]

I have ordered two number of men's jacket vide order no so[protected] dated 20.12.2017. I have received one message on 22.12.2017 that the ordered items have been shipped to my given addess with the tracking id number[protected]. But when i am checking the id and order no in thebtracking page, it shows that this tracking id is not exist. I wanted to know the ststus of my order and the date of expected delivery of my product.

Dear sir / madam

I have ordered items under order number so10123087 for jackets & t-shirts. I got the confirmation for dispatched on 20-dec-17 under tracking reference[protected]. It is almost week but items is not delivered or not getting update.

I am afraid that my items has been lost. Request you to update immediately.

I have ordered items under order number so10123087 for jackets & t-shirts. I got the confirmation for dispatched on 20-dec-17 under tracking reference[protected]. It is almost week but items is not delivered or not getting update.

I am afraid that my items has been lost. Request you to update immediately.

Dear sir & madam,
My name is reena saroj my mobile number is [protected] & my email id is [protected]@gmail.com and my order date is 16/12/2017 my tracking number isn't sow so kindly request u please send me my tracking number
My full address : gala no.2, road no.21, near : saibaba mandir, j. B sawant bus stop, wagle estate, thane, mumbai maharashtra :400604

On[protected] during black friday sale i got a free product which according to their conditions can be ordered only when we add some other product with it in the cart i. E. We had to purchase some other product with it and to pay the charges which i did accordingly. I added three more items in the cart with the free product i. E. Total 4 items i ordered. The order was delivered on[protected]. They delivered only the other products which were to be added in the cart with the free product but did not deliver the free product itself i. E. Crocodile pattern zipper crossbody. I contacted them in the contact us section provided in the club factory app itself but they are not ready to deliver it and are giving lame excuses. They are giving the answers like that the sale is over, the free product cannot be ordered alone, it is out of stock etc.. Before also they did the same crap. When i ordered the product it was in stock and also i ordered it during sale so how come they are saying the sale is over and other lame excuses. They make strategies, play games and make fool of people. So please take action against them and make my product delivered

I ordered some clothes from club factory and i am regretting now the clothes material is too cheaper than shown in the picture and there is huge difference in size as per standard size chart i have order l size but the dress i got is having tag of l but it is too big like xxl. So i requested for return on 12dec and courier it via blue dart and it cost me extra 200rs which should be refundable by them as per there policy i. E if any mistakes done by them in product then the return courier charges will bared by them. And in this case they are responsible for the return because as per standard size chart l size will be prefect for me but they delivered me the huge sized dress and the quality also too cheaper at that cost. So i asked for the courier charges they said it's not refundable. On 20dec i got notification on club factory app for refund but i didn't received any amount yet in my bank. Also i had observed that the refund amount shownd in notification is lesser than the amount shown while i requested for return. You can see this clearly in attached images.

I have placed the order yesterday around 9:00 pm. The amount had been debited to my account. But i didn't receive any confirmation e-mail regarding the order placed. Amount debited rs 632.52/-. My registered mobile number is [protected] and email id is [protected]@gmail.com. I have placed the order through website. Not through club factory app. So please process the refund sooner. And also let me know how to place order safely

I ordered for a purple dress and there were 4 options of color and they had four pictures. They were purple, light purple, green and light green.. I ordered for purple dress and they sent me light purple and when i asked the customer service, they are telling that the color which is shown in the picture is wine red but i ordered for purple so they have sent me the light purple which is shown in the picture.. They deceive the customers by showing wring pictures and colors.. Be careful guys.