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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

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1154

Unresolved

4392

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Club Factory reviews & complaints page 261

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I am sanjoy chakraborty, a resident of durgapur, west bengal. I have booked a jacket on 02-12-17 from your website. Payment of the same has already been made. A confirmation message, regarding the processing of the product was given on 05-12-17. My order number is : so8790516. I have not yet received my ordered product even after 15 days of booking. Please take necessary and prompt action in this regard, to send my ordered product as soon as possible. My contact number : [protected], email id : [protected]@gmail.com, delivery address : 10, saint paul's road, a zone, durgapur - 713204.

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A

Asmita Bera

from Kolkata, West Bengal

Dec 18, 2017

I have returned one sweatshirt. It was defective like this company. They did not sent me my money. But updated their site as refunded. 20days passed no money received till now. Their Delivery is bad. They sell bad products.
Fake seller
I have tried to contact them but they are not Co operating.

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Address: Gurgaon, Haryana, 122001

Hi has a contact no. Which i got from internet it's - +91-[protected]/[protected]/[protected].

When i called on +91-[protected] this no. A person received my call his name is mukesh and he used abusive language and he asked to me about my debit card no. And register banking mobile no. And also asked about my bank account balance

So, is that the standard of club factory and still i'm fighting for my refund balance.

Order id - s08694127 and order has been cancelled due to out of stock.
In mobile application it's showing refunded.

But still i haven't received any single penny from the side of club factory.

Concluded, i'm very dissatisfied from whatever i'm facing to this misshaping.

I just want my money back in my bank account which i used for made of payment.

I'll never try to use this website to place my order in future.
I just want resolution as soon as possible.

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S

Shaurya ÐwiveÐi

from Bhubaneshwar, Odisha

Dec 18, 2017

I’ve order a jacket around 10 days back, cost rs 1299, today I received the jacket, the quality is pathetic and what I ordered its not the same, the jacket is damaged from the bottom, exchange it or return my money within suitable time .

details has asked to me for refund and amount not received - Comment #2950461 - Image #0

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Address: Lucknow, Uttar Pradesh, 226001

Website: Poor quality

Please refund my money your product is very poor i m not satisfied your product jacket please refund my original payment my credit cardplease refund my money your product is very poor i m not satisfied your product jacket please refund my original payment my credit card. Excuse me i m serious say you to my jacket order is refund my money please help me

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B

Brar Lovedeep

from Patiala, Punjab

Dec 18, 2017

Hi i have problem with tracking system
when i want to track there is nothing latest update since 6 days
i added screenshoot please check it out
i m a trusted customer
please i need as soon so please solve this problem

i shall be very thankfull to u

money debit my bank account - Comment #2950476 - Image #0

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Hi i'm ordered bags december 16th 2017 from this site. When im going to track my order it's not showing. I paid the amount from paytm. My order i'd number is so9925203. Please can you help me.
I hope you are solveig customer service problems. I tried so many times to track my order. But it's not showing. So i fully trusted. Please don't break customer trust.
Please resolve the problem. Or else refund my amount. I added photo copy also.
Thanking you,
Rohini from bangalore karnataka state india.

+2 photos

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Address: Krishna, Andhra Pradesh, 521175

Website: Club factory

Sir i have order leather jacket in 12 december 2017. My tracking number is eq[protected]in. But when i called on this courier number they told me that is invalid please provide the correct tracking number... So i don't know when will i get my order plz confirm the tracking number and let me massenge in mail and mobile number
Soo we are ur valubale customer so my problem will be sort out as soon as possible
I ' ll be thankful to you,,,

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Address: Mysore, Karnataka, 570004

Hi,

I am manjunatha from mysore, karnataka, india & i placed an order in clubfactory app for total 8 items (Order number so8676280), a worth of rs. 997.57. I got a package that had only 7 items. 1 item is missing. Among the 7 items, one was of very poor quality...

Later, when i was trying to file a request i found out that there is no way to reach customer care other than texting them.

Pls send the missing item or refund me as soon as possible...

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Address: Bangalore, Karnataka, 560001

Website: Club factory

Hi i place an order with cub factory against order number so 8674288, awb number:[protected].
Whenever i try to get in touch with their courier partner gati, they ask for a 9
Digit docket number.. Which i haven’t got and they refuse to help me. So both the parties are bouncing me and refuse to deliver my order.. Even though they have my address and phone number.. No contact has been made..
Can someone please assist me in getting the docket number please so i know where my order is!!
Regards
Shruti

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V

Vishal Mihir

from Dimapur, Assam

Feb 23, 2018

Docate number

Vishal Mihir's reply, Feb 23, 2018

Please help me sir.

S

Sonaal Kale

from Mumbai, Maharashtra

Mar 19, 2018

Docket number not provided.. order has not reached yet. Customer sevice not ready to help unless provided wd docket number.

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I parcel is still not get

Ordered on 29 nov
Today is 16 dec

Track my order nd sent it to me asap
Below mention is the details i got on 7 dec from club factory...

Your order (Order no. So8675652) has been processed and shipped by delhivery. Your tracking number is[protected].
Traking information is expected to be updated within 3 days.

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Address: 800020

I'm not satisfied to my product so please return my product becausewhen i see the product i surprised and i dislike to this product so you give quick action too my product so i requested doo something fast your product is good but i don't like your site is one of tha best site too all types of product i think you understand my problem
Finally i requezt too you sir please return my product
Thanks

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Dec 16, 2017

Updated by Kanhaiya ku.ar My product is so good but i don't like so please return my product

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Address: Pauri Garhwal, Uttarakhand, 1900-8

Website: Club factory

I have purchased products with advance payments on two different addresses under order no. S08324773 and s[protected] and the expected delivery date was 12th dec and 15th dec but unfortunately i have not received any order yet despite repeated requests and reminders made to you... It is also important to tell that i m not been able to track the products, as it shows till last destination and there after shows nothing... Wt is happening... Why i m not able to receive my consignment s

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Address: New Delhi, Delhi, 110019

Website: clubfactory

The worst and fake online shopping website or app i have ever seen. They make a fraud and send you the worst quality product by showing you the most beautiful products. Even they give wrong and fake description of the product and everything is fake. They don't even have customer care service. I am requesting everyone that do not buy anything from here and i am requesting to consumer court please take a strict action against them.

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Address: New Delhi, Delhi, 110059

Website: clubfactory

Dear sir,

I have purchesed two sweters so amount detect in my account 1250.

Nd i call this website no. Then no response nd cut the call.

I call u some customer service but no response for me nd wht to do.

I think this website is fraud.

Dear friends plsss don't purchased the any products in the website.

I think my payment is not refondable.

So plss guys don't purchased any products.

So plsss help me.

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క

కొలె వరి కింగ్

from Hyderabad, Telangana

Dec 15, 2017

How to trak my order plz contact me my mobile no:[protected]
Tracking:[protected]

sweaters - Comment #2949090 - Image #0

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Address: 560011

Hi, i still have not received my refund amount. I was suppose to get by november 25th. Kindly look into this issue. Below are the details:
Order no: so6582480
Refund amount dated november 25, 2017 (From club factory)
Refund id: sor[protected]
Refund amount: rs. 1482.92
Paytm transaction id: [protected]
Payment mode: debit card citi
Kindly revert asap
Thanks
Vinutha - [protected]
[protected]@gmail.com

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Address: Pune, Maharashtra, 411015

I ordered 8 items on 3rd december using my paytm wallet and i was not delivered my order. When i asked for my refund i was told to share my atm details and my cvv and further one time password too which would have given them the access to my account. Y can't the company refund into my paytm??
This is the first time i ordered from this website. Its ridiculous how they r trying to dupe people?? Either send my ordered products or refund my money into my paytm account.

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Address: Jodhpur, Rajasthan

Website: Club Factory

Dear sir /mam we want to inform you that we have ordered a men's slim fit stand collar jacket as the product is not satisfactory we want to refund it and we have already applied for return but still no action is been taken yet and we are not getting any response by their side and we are facing problems so it is our hearlty request to resovle our problem or make our fund to be refund.

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Ali Israr

from Noida, Uttar Pradesh

Dec 15, 2017

I had ordered 2 products that have not been 8 to 10 days yet tracking no[protected] orders no so9107655

regarding no action or returning product and refund money - Comment #2949069 - Image #0

regarding no action or returning product and refund money - Comment #2949069 - Image #1

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Address: Gurgaon, Haryana, 122016

Website: clubfactoryapp.com

Hi

I have return my order so7398616 on 6th dec. It is showing in your app that amount is refunded in my wallet. I am waiting from last 12 days but i have not received any refund from company end. Their customer service person even not replying. Please help me to get my refund amount and courier fees also which i paid from pocket.

Thanks and regards
Neha

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Address: Hyderabad, Andhra Pradesh, 500081

Website: m.clubfactory.com

Hi

I ordered few things through this site on 30/11/17 & devilry date is 15 december but i am not received my order yet now... My order no is so8419226... And i am trying to contact customer care number but they where asking tracking number, but i cant find any tracking number in my mobile... So i am not happy for this site please reply n deliver my order as early as possible

+1 photos

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Address: 201009

My order number[ so7862756, i am request to return my order receive on 06.12.2017 but this product is different color different model different size... I want my refund amount... Wht the he'll work you are doing so cheap third class side slow service if your reply not come is ill should complain to police station cheaper side... Contact me on [protected]...

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Address: Panipat, Haryana, 132103

Website: www.clubfactory.com

Dear sir

I have purchase the product in this site but product is not comfortable and this product is received me[protected] and my refund request has been send to[protected] on same date but on til date my product is not return and not be credit my amount..
My registered no is [protected] and mail id is '[protected]@gmail.com'

Please solve this problem and refund my amount.

Thanks & regards
Vijay dahiya
[protected]

+1 photos

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Address: Pune, Maharashtra, 411057

My order number[ so7388572, i am request to return my order on 30.12.2017 but till now i have not receive any confirmation from your size... So plz send your guy to collect the order... I want my refund amount...
Wht the he'll work you are doing so cheap third class side slow service if your reply not come is ill should complain to police station cheaper side... Contact me on [protected]

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S

Satabdi Dutta

Jan 12, 2020

My order id in club factory is SO[protected] dated 31.12.2019. It was consisted of 2 packages. One package was delivered on 05.01.2020. but the 2 nd package's status is still showing " preparing from warehouse " as on 12.01.2020. I am afraid that my package will not be delivered in stipulated time by 18th Jan. I feel very disappointed with this tracking status. This is my first purchase in club factory and now it seems that this will be my last purchase from here.

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