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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

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Club Factory reviews & complaints page 262

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Address: Kolkata, West Bengal, 700041

Hello i am ankit raj from kolkata, west bengal. I ordered four things from your app on 3rd of december and one of my order was canceled by the company itself. Also i didn't got the refund yet, since it was canceled two days back. And i am not getting the notifications any more about my rest of the orders. Its already 14th of december. When will i get my shipment and the refund.
What kind of kind of service you are providing. If you need money just go out and start begging instead of doing fraud to us. Anyways, help me out of it asap. My order number is so8932374 and that canceled item's refund id is sor[protected]

Club Factory customer support has been notified about the posted complaint.

Dec 09, 2017

Shilpy Prasher's response So please give me notification od refund my money back...
in order 2 sweatshirts are placed
and 2 gifts that i won in clubfactory aap...

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S

Shilpy Prasher

from Hajipur, Punjab

Dec 14, 2017

Actually i dont able to see any kind of notification of my last order and payed for that order in advance from paytm...
so can you please explain this situation...
or you all are fake...
my order numbr is SO8381702

A

Akansha Shastri

from Delhi, Delhi

Dec 14, 2017

I have ordered few things from factory club but unable to track the details -
[ClubFactory] Your order No.SO6347639 has been shipped by Delhivery. Your tracking number is[protected]. Here:...
Kindly provide the update on this

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Address: 560043

Hi,

I had ordered 4 items against tracking number[protected]. I have not received the items or the update on the same. When called on the customer care number [protected] he says since the stock is not there, we shall refund your amount. When i asked him do you know my account details and information he disconnected the phone and is phone is switched off.

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Address: Ghaziabad, Uttar Pradesh, 201001

I have order 1 pair shoes 12th dec-2017 and the expected delivery on 30th dec-17
So far i did not get any delivery details and even i am tracking my package no information is found in the app.
I mean what kind of service club factory is providing, this is really very disappointing for us.
Even no info is shared about courier partner. I am feeling like i have wasted my money as well as time.
I am abusing people who has suggested me to purchase from this site.

Club factory team please let me know what should i do now.
Order no - so9655297

Thanks

Anuj kumar singh
M. No.+91 [protected]

Club Factory customer support has been notified about the posted complaint.

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A

Arpita Chaurasia

from Nagram, Uttar Pradesh

Dec 14, 2017

I gave an order of denim jacket i am from india bit the order was given 2 weeks ago and and the jacjet didnt came yet plz hlp and i gaved the payment from my account and the money has been taken by the company plz hlp or give me my refund the jacket was of 1200 rupees

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Address: New Delhi, Delhi, 221005

Hi,
I purchased a jacket from club factory. They delivered a jacket after 15 days and that is worst quality product i have ever seen. I am surprised that how this company is making fool to the people in the name of online shopping. I would strongly recommend to never buy anything from this company. It is more surprising that these people are displaying good items in web sites and app, while they are delivering the most "ghatiha" product.

Club Factory customer support has been notified about the posted complaint.

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P

Pankaj8962

from Shahganj, Uttar Pradesh

Dec 14, 2017

I am from lucknow, i ordered a shoes from the club factory application, and there delivery date is 6 December, and till now i dont get it, and the couriers boy said may be your packet is missed and the couriers company is (Gati ) in lucknow. Sooo.plsss kindly help me

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Website: www.fromfactory.com or m.clubfactory.com

My order has to be shipped by november 28, but still i didnt get any message on it. Seems that after verifying it is happening to most of people. There are complaint numbers but they are unreachable for long time. Seems that all the things are fake. Cannot track anything and given links are unresponsive. Donot know what to do, i need them to refund my money

Club Factory customer support has been notified about the posted complaint.

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S

shalendr bhati

from Delhi, Delhi

Dec 14, 2017

Dear
sir .
my shoes uncomfortable. .my mistake i m.order 10 number shoes.bt i want 11 number shoes plzz exchange this shoes..
thanksss

M

Mirza Zareen Nisar

from Betma, Madhya Pradesh

Dec 14, 2017

I have purchased an item from Club factory my order ID is SO8225987 in the club factory app the status is showing as shipped but after that there is no status update about my product.

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Hi, this is kabita darjee from kolkata. I had ordered few clothes from club factory and my order id is order number: so9637455
Shipping address:
Kabita darjee
Amri nursing home, 41/a, rajapur east, samilani park, beside prince marble.
Kolkata
West bengal
700075
India
Phone: [protected]
Kindly provide me with a solution to this problem by 15th december, 2017.

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Address: Jorhat, Assam

I had ordered two pairs of shoes, two watches, and two clothes . when we get the package through postman of India post barbheta jorhat, it didnot seem like containing all the items .so I refused it.then next day l went to the post office and received it and opened it in the office and we found only a pair of flat shoe that was not what I ordered and was full of plastic rubbish and nothing else.lts the second time I have faced this problem with club factory. ### Indian post system. And ### club factory.

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Address: 140603

Ihave have order for a jacket on dated[protected] and order id is-201712020953142733799 and got a message from that your order has been shipped to club factory and product will be delivered with 2 or 5 business days,
But till the time i have not received any item or any tracking no for my order.

Kindly resolve the issue and update for the above order.

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Address: Ranchi, Jharkhand, 834002

I have order trouser pant on 1st dec and the expected delivery on 18 dec.
So far i did not get any delivery details and even i am tracking my package no information is found in the app.
I mean what kind of service club factory is providing, this is really very disappointing for us.
Even no info is shared about courier partner. I am feeling like i have wasted my money as well as time.
I am abusing people who has suggested me to purchase from this site.

Club factory team please let me know what should i do now.
Order no - so8746699

Please write back to[ [protected]@gmail.com ]

+1 photos

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My tracking id[protected] is not delivered and returned stating my contact details is insufficient. I have called their cs team and gave them my alternate mobile number so that courier can make a contact. I was assured on 10.12.17 that my product would be delivered by 24 hours. However it has been returned. I want my full payment back.
Abhisek

Club Factory customer support has been notified about the posted complaint.

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S

SandeepSSidhu

from Hisar, Haryana

Dec 13, 2017

I had purchased a jacket on 6 dec order no. is SO9183568 payment was made through Paytm of 2121 but today ie[protected] my order is showing cancelled even though i didn't cancelled it. How will i get my money or the product

non delivery of prepaid product on flimsy ground - Comment #2946990 - Image #0

H

harvinder mann

from Morinda, Punjab

Dec 13, 2017

My order no -SO8045001
Order date -26/11/201
why i cant receive my order

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Address: 143001

Website: Consumercomplaints. in

Sir/madam.

Ur company usually send me wrong sizes, wen i requested for refund they wil ask me to go and courie the product back to dem whh should I do that they will ask the courier company to come and pick up and sent to dem, this is not how others company do to coustomer, please i need them to come and pick up the wrong product and refund me my money immediately,

Thanks.

+1 photos

Club Factory customer support has been notified about the posted complaint.

Dec 08, 2017

Rk Mahala's response Plz refund my money

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R

Rk Mahala

from Tumkur, Karnataka

Dec 13, 2017

I paid twice for a single order my order no is _So9168464.in this issue I had complaints so many time bt no one didn't give reply .plz help me .

A

anumahesh

from Hyderabad, Telangana

Dec 13, 2017

I placed an order 1 month ago and i paid amount for it. but i didn't receive the product . tracking information also not visible .it is not at all good .never trust it.

A

Ajay borade

from Ahmedabad, Gujarat

Dec 13, 2017

My tracking number is wrong in website saying and i have nI did not get my paralak any way. I did not order to track myself because I did not track any of my tracking numbers, so he asked me for a different report and asked me to keep track of the results.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Club factory

I have ordered 2 item worth 1351 rupees, the money has been deducted from my credit card 2days ago through patym today it was showing that my order was cancelled even though i have not cancelled it. When will i get the money refunded in my account. Firstly it takes too many days for shipping and how can u do this, the people will loose the assurance in you of it is like this, moreover u have not provided any contact no. And email address to contact you. Plz i need reply for this as soon as possible

Club Factory customer support has been notified about the posted complaint.

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R

Rushit Doshi

from Ahmedabad, Gujarat

Dec 12, 2017

Order placed on 25 nov 2017
Order no : SO8156342
Placed order to club factory India

S

santoshprasad1623

Dec 12, 2017

I was order a of white jewelry and gold combination but the received product having multiple colors

A

akash dasgupta

from Kolkata, West Bengal

Dec 13, 2017

A jacket with order no S07285275 from ur site but I had problem with my size nd the quality of the product so I returned it to ur below mentioned address via DTDC courier services tracking id K07133112 but till now I didn't got the refund. plz look into the matter ASAP.

round collar loose knitting sweater coat and women casual martin boots. - Comment #2946965 - Image #0

round collar loose knitting sweater coat and women casual martin boots. - Comment #2946965 - Image #1

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Address: New Delhi, Delhi, 110085

I purchased a jacket from club factory.. It is really a awesome product. My family liked it so much.. But it has some size problem it is not properly fit. (Size problem) so thats why i want to return or exchange it soon. Actuly i purchased it when i dint hv club factory app.. But after purchased i downloaded it but now. Thr is no option for return it so m worried about this

Club Factory customer support has been notified about the posted complaint.

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A

Avinash Rathore

from Patna, Bihar

Dec 12, 2017

Hello,
Kindly provide me tracking number so i can track my order.
My order id is 201712090630125970900.

Thank

return of a jacket due to size issue - Comment #2945403 - Image #0

A

Aryan Mishra Nök

from Ghatampur, Uttar Pradesh

Dec 12, 2017

I was ordered 3 products which amount is 1250 around and I didn't get the product and the company already detected my amount from my account how can receive my back my amount refund please tell me anyone can help meree.

K

Khekugha Jimo

from Badarpur, Assam

Dec 12, 2017

This is with regard to the refund of money for which I request the company to make a certain notification as soon as possible

K

Keerthi Surya

from Hyderabad, Telangana

Dec 12, 2017

Bogus store online, no proper contact number
No customer service,
No details on app
Please do not but anything from here

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Address: Rajkot, Gujarat, 360007

I have placed an order for purchasing few items on club factory, but after making payment thereof, the purchased items still not received by me even after a lapse of 10 days.

Order no. So8906672. There is no mechanism to check the order placed by the customers.

So be careful.

It appears that the company - club factory may be a fraud company.

Club Factory customer support has been notified about the posted complaint.

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M

Micky lau

from Raha, Assam

Dec 11, 2017

Dear sir,

I order a sweater which I ordered a prepaid
While the main product was not delivered.

My order no- SO8586136
My mob no-[protected]

Please compare.

Regards.
Chandra prakash gupta

non receipt of items from club factory after making payment. - Comment #2944476 - Image #0

R

Rsmi Mshry

from Hojai, Assam

Dec 11, 2017

I have given an order on luxurious trend fashion coat. item no. CJA00049658IN. I have order it in november 5 and it was suppose to ship in 19 nov. but till today i did not receive it. and i didnot get back my money also. Tracking no. EQ[protected]IN. please track it or else deposit back my money in my account.

D

Damini Singh

from Sadabad, Uttar Pradesh

Dec 11, 2017

I order shoes 28 of November bt i didn't get the product

S

Shiny Chrism

from Ranibennur, Karnataka

Dec 11, 2017

Order no so7664339
Tracking no[protected]
Not received my products.. plz chk n tell wen il get it.

V

vikash3696

from Agra, Uttar Pradesh

Dec 12, 2017

I had placed an order through this site, how long will it take to receive my order . my order no. is SO 7148488 my name is vikash kumar. i had placed my oder in sept.2017.i had placed an order for a data cable for my phone

non receipt of items from club factory after making payment. - Comment #2945438 - Image #0

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Address: Kanpur, Uttar Pradesh, 208012

Website: Club factory

I have ordered some products on club factory with order no so9225691 but they have sent me confirmation mail of payment.
I placed this order on 7 dec.
Now they are saying there is no such order.
What can i do now?
My money has been deducted from my account but they are declining my order.
Which i want to cancel now.
Please refund my money by cancelling this order.
They should talk to resolve this issue.
This way i am not going to order again from their app

+3 photos

Club Factory customer support has been notified about the posted complaint.

Dec 08, 2017

Chatan Sharma's response Return money account number[protected] J and K bank branch moghla IFSC code JAKA0JUNGRAL

Dec 08, 2017

Pravin Bhakte's response Mardarchod ...
First you have to solved more than 332 complaints...
Up till now I have no right tracking id ...
Give it me now ...
Tell m when u deliver my parcel...
Otherwise refund my money ...

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V

Vizo Kets

from Patna, Bihar

Dec 11, 2017

I oder mans jacket but i receive a book of GST what is this? Where is my oder?

P

Pravin Bhakte

from Morjim, Goa

Dec 11, 2017

I hv my parcel...
I don't have correct tracking id...
You provide m wrong tracking id...
Mardarchod submit ur customer care no first...
...

I[censored] don't solved my problem... As possible as earlier...
I # u daily..

U understand mardarchod...

U must solved ur complaints first...

Club factory is a nice side... But
They take our # very gently and softly...
But customer suffering very bedly...
Mardarchod...
Give me my parcel or money back...

C

Chatan Sharma

from Baramula, Jammu and Kashmir

Dec 11, 2017

No my order deliverd

clothes and money deduction - Comment #2944483 - Image #0

V

Vipultripathi

from Lucknow, Uttar Pradesh

Dec 11, 2017

Sir/mam, i' m disappointed to club factory shopping site becoz maine kuchh din phle(19 nov.) Ko slim suit jacket purchase kiya but aur phir mai us product ko cancel kra diya aur refund k liye request send kiya but mai 10 dino se preshan hu mere pr koi responce nhi mil rha h plzz mujhe suggest or help kre
Mera i'd h( [protected]@gmail.com)

M

Mohd Sohail Ahmed

from Vijayawada, Andhra Pradesh

Dec 11, 2017

Sir i hav placed a product but the payment was fail and my amount was deducted three times and i need refund back

V

viraaj singh

from Jabalpur, Madhya Pradesh

Dec 12, 2017

Dear concern
I have ordered on dated 26/11/2017
With order number s07233795
But item not deliverd my address . Update me the reason and if you are unable to deliver the item then please update when will i get my money back and how. so you are requested to ressolve my issue and update me as soon as possible...

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Order number - so5105963

Hello i ordered 8 items from club factory on 6th october 2017.
After paying 2312 rupees for selected items i checked my order to track i found after the payment that after deducting money for 2 products out of 8 went suddenly out of stock and automatically they raised refund request for those products.
And they kept telling me that it will be there in my account soon and prolonging it now they are saying the transaction has been done but i didn't receive a single penny from clib factory.
A big fraud has been done here i have attached the screenshots of the orders as well as the refund status of today.
You better stop fooling around and trust me fuys i can go extreme if i didn't receive my money back as soon as possible.

+3 photos

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M

mrith roy

from Ingraj Bazar, West Bengal

Dec 11, 2017

Delivery date is 9th December.
But I dont receive tha prodect

big fraud and deducted money and didn't return it back even after months. - Comment #2944401 - Image #0

K

khaja Zahi

from Delhi, Delhi

Dec 11, 2017

I Booked item but still i did not received
Order NO: SO8506166 Booking date:28.11.2017
Already 8 days over. can you tell when i received my Order. If you not delivered my order Please refund my Amount

Regards
KHAJA
+91-[protected]

L

Lalit Badu

from Jalpaiguri, West Bengal

Dec 11, 2017

Unable to trace my order no.SO8843849.pls confirm by when I will receive. When I enter my order no.. In your site, it always shows as wrong order no.. My mob. No. [protected].
Mail. [protected]@gmail.com

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Address: East Singhbhum, Jharkhand, 831011

Website: club factory

I had ordered a product on 24 nov 2017, order no is : so7981641 till now it has not been delivered to me. Its almost 2 weeks ago, ur tracking system is also too much outdated we are unable to find the exact tracking location of our products. Tell me why u people are taking so much time in delhivery the products. My tracking number is[protected]. Iam unable track this order in gati too.in gati its showing me a wrong trcking no. Kindly please assist me solve this problem.

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Address: Bangalore, Karnataka, 560068

Mani megalai
[protected]
Date of incident 4/12/2017
Have paid money, on the app club factory for buying a product, product is jacket, and i did debit card detils payment balance dedicated but not showing in site, and no option on side for refund money bt my money is dedicated from my ac and not showing to paryant, pls help me or give me back money. 772.94 dedicated
Payment ref no - r0009938
The order no which i received through message is so8981286

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I am purchase date 27/11/2017order no s08394596 is not showing current tracking please send me curior name and contact number on my mob no [protected], [protected] or my email ID. [protected]@gmail.com send me my order current status otherwise you give me your customer care number in India to solve my problems when I track my oder by account.

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A

Aasshu

from Dhanbad, Jharkhand

Dec 12, 2017

Estimated delivery date is 11.12.2017 my order no is SO7902041
From which courier it is coming?
I didn't get my 6digit tracking number..
Custom service is not good in India that's why we are suffering from this problem.

send my tracking number - Comment #2945830 - Image #0

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Address: 380063

Website: Club factory

I have ordered original huawei talkband bluetooth smart watch and earphone accesories worth rupees around 2000 before 15 days.

I have not recieved the order till the date and i have done the payment in advance by my axis bank credit card.

My order is shown cancelled in club factory app.

I want to know that when i will get my money back and without any message why my order has been cancelled.

I want my money back on urgent basis.

Club Factory customer support has been notified about the posted complaint.

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B

Babai sui

from Coimbatore, Tamil Nadu

Dec 9, 2017

order not recieved after payment done.
I want my money back on urgent basis.

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