Claimed

Club Factory Complaints & Reviews

1.1
Last updated Sep 17, 2023
Complaints 5546
Resolved
1154
Unresolved
4392
Quick Links
Statistics
Share
Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Club Factory
Customer Service Contacts

Club Factory Phone Numbers

Phone
+86 571 8689 1965
4404
1520
+86 185 5739 6868
1630
947

Club Factory Website

Club Factory Head Office Address

478 Wensan Road, Zhejiang
Hangzhou
China
310000

Club Factory reviews & complaints page 264

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
pranav shirsul
from Ratnagiri, Maharashtra
Report
Copy

delivery status

Address:Ahmednagar, Maharashtra, 414003
Website:Club factory

Ordered my package on 24 november 2017.

The estimated delivery is on 12th december 2017.

The delivery status said that the package is "out for pickup" on 27th, 28th, 29th november 2017.
But now on 4 th december 2017 it says "package not picked/ received from client".

What am i supposed to do with this information?
I need my products asap...
Helpful
Be the first one to find this review helpful
Found this helpful?
5 Comments
Report
Copy
A
Aatemessi
from Port Blair, Andaman and Nicobar Islands
Report
Copy

not received the shirt yet

Address:West Tripura, Tripura

Sir/maam,
I have ordered an t shirt from your sites on nov 4 and it is about to be 1 month but i haven't received any package yet and when i try to track the consignment numbers then it shows error in every courier delivery sites please look into the matter as quick as possible, otherwise my faith from this site would be zero.
My order no is-so6600924
Tracking no.-eq[protected]in...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
haramkhor
from Jamshedpur, Jharkhand
Report
Copy

not tracking my order

Address:Giridih, Jharkhand, 815301

I have got order shipped mail on 29th november yet not recieved my products y its too late and no messge further
Ve have ordred 2 product. I got tracking no but displaying consignment details not found. Is this cheated??
Its too late delivery
Not happy with this service
Refer above subject order number and call back me about this asap...
Order no. So7791637
Kindly try to deliver asap... Waiting fpor...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rahul bhanja solanki
from Indore, Madhya Pradesh
Report
Copy

return my money

Address:454331

Ser mene club factory se 2 product kharida ek jeans or ek jacket or wo wrong colour or wrong product he..
Ser mene return ke liye request date[protected] time:-07:17:55 or jeans return id son[protected] or jacket return id son[protected],
Or traking id dilehvery courier :[protected] he or ser kuch bhi samjh nahi aa raha ser
Plzzzzz help me?
Mera email id - [protected]@gmail.com,
Contact...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nikke
from Etawah, Uttar Pradesh
Report
Copy

clothing returns

Address:Ghaziabad, Uttar Pradesh
Website:Club factory

I have received a 2 jackets on 25 Nov. But this jackets are doesn't meet my expectations.I applied it's return on 25 Nov.But even 9 day to go my return request we not receive my item.My order id is SO7237774 and I have paid for money is 2616.83 And my return id no is (1)SON[protected]SON[protected]
The courier service is Gati. Please help me
And return my money...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ayushi bhola
from Kanpur, Uttar Pradesh
Report
Copy

order cancelled but not refund my money

I wait for a long... I m indian customer... My order no so8070946 still not arrived... Nd my money also not refunded... All the numbers on this site are also not reachable... Plz sir/mam kindly check my order... Nd plz if yur order can not be held... Plzz give my money back... Plzz these type of things are not take it as easy by all these customers nd plzz solve the issues... One of the no on yur site.. I dailed nd he said to me to give yur...
Helpful
Be the first one to find this review helpful
Found this helpful?
5 Comments
Report
Copy
R
RachanaV
from Panaji, Goa
Report
Copy

order yet not received

Address:Pune, Maharashtra, 411014

I have got order shipped mail on 26th november yet not recieved my products y its too late and no messge further
Ve have ordred hand bags combo pack.
Its too late delivery
Not happy with this service
Refer above subject order number and call back me about this asap...
[protected] my number
Order no. So8033119
Kindly try to deliver asap... Waiting fpor reply......
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
R
Rithesh Jain
from Chennai, Tamil Nadu
Report
Copy

I have been cheated

Address:643001
Website:Club factory

Please help me.. I lost money from my account.. I purchased around 20 items for 2000.. I dint receive parcel.. So i cancelled my order.. After that i contact to [protected] and they stolen money from my account.. They debit 4400 from my account and they told it will refund.. But still i dint and after that that mobile is in not reachable.. I have been cheated.. My order number so7663269.. Please help me to get my money...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
A
Ashok Wakchaure
from Pune, Maharashtra
Report
Copy

refund

Address:Pune, Maharashtra, 410501

I have received a jacket on 23rd nov. I applied it's return on 23rd november. But even today no courier is here to take this. As the club factory mentioned they allow only 9days after delivering it. So only 5 days is left. My order id was so7142032. My return id is son[protected]. The courier service is gati. I called them and they said they can do nothing about this. All the customer care number of club factory is either false or not...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
F
fukyaa
from Agra, Uttar Pradesh
Report
Copy

order cancelled and not refunding

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:clubfactoryapp.com

Hi

This is swati mishra from delhi ncr, i have ordered 3 items for the first time from the club factory i was waiting for my product for the 1 week after that when i contacted to your employee they told me that my order has been cancelled from their side and i was not informed about that cancellation and now they are refusing to refund my money and when i asked for my refund they are taking all my credit card details for their...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
C
Charansam
from Hyderabad, Telangana
Report
Copy

transaction of the product

I have contacted the customer service which was a fraudulent one and have debited a great amount my account instead of crediting the amount for the cancelled service. I request you to credit back the amount to my account. Please make a provision in the app for contact to the service if there is any problem. This provision is unavailable. I have the necessary details and support for the fraud thats happened in my case. I request you to contact...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
D
Deepakrakshe
from Mumbai, Maharashtra
Report
Copy

regarding so7382467

Address:400064

I have received product but not as per my size i have mention m size and jensen 30 inch but i have received 36 inch how is possible and sku code mention size 30 i have to return product but they ask me sent any courier i asked you have sent me wrong product size as per requested m and sent me xl as well cloth quality is very wrost as compared any local brand. I have sent courier dtdc tracking num m59570505. I have waiting my refund amount...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rimi Singh
from Kharagpur, West Bengal
Report
Copy

order number: so8654118

Address:737126
Website:m.clubfactory.com/product/595298?t=Order&p=1

I have done online shoping but due delivery date mentioned i will be not be available to my address. Hence i want to cancel my order. But i am not able to find the option for order cancellatio. So please i request you to cancel my order-order number: so8654118. This order is consists of 3sets of bag and colour of bag is red. The description of the producy is-shoulder bags casual tassel tote bag (4pcs)....
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
S
Shadab Hossain
from Kolkata, West Bengal
Report
Copy

I ordered 3 item but there is missing one

Address:Kolkata, West Bengal, 700023

I ordered 3item on 4/11/17 and my estimated delivery date is 22/11/17 but before that they inform me there is unavailablity of one item but still it showing available on the app. They refund me for unavailable item. Now out of 3 one is refunded then rest is two now they told me they is custom problem thats why they are getting late for delivery its also okay now today i get my parcel and there is only one item inside the parcel and there...
+5 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
T
trushna agale
from Mumbai, Maharashtra
Report
Copy

order no. so7593320

Address:411036

I have got order shipped mail on 26th november yet not recieved my products y its too late and no messge further
Ve have ordred around 3k oreder...
Its too late delivery
Not happy with this service
Refer above subject order number and call back me about this asap...
[protected] my number
Order no. So7593320
Kindly try to deliver asap... Waiting fpor reply...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
O
Ojaswita L
from Mumbai, Maharashtra
Report
Copy

package not picked up!!!

Website:m.clubfactory.com

I ordered my package on 19th november 2017.

The estimated delivery is on 7th december 2017.

The delivery status said that the package is "out for pickup" on 27th, 28th, 29th november 2017.
But now on 30th november 2017 it says "package not picked/ received from client".

What am i supposed to do with this information?

I need the package urgently. Please help out....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bari Tariang
from Bongaigaon, Assam
Report
Copy

to cancel order no. so8393804

When i submitted my order on the 27th november, 2017 it showed payment failed after two to three attempts. So i tried paying again from another card and it was successful in the later attempt with a different order no. So8415777 for the same products. After two days i received a message that the order of failed payment was also confirmed. So it seems that the payment was deducted twice from different account no. Please cancel order no. So8393804...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Abhinaya Aggarwal
from Mandal, Gujarat
Report
Copy

delivery time and response

Address:Gurgaon, Haryana, 12001

I placed the order on 5th nov and that too paid so estimated delivery date was 14th nov which became 26th nov and today 30th nov. I called gati like 10-20 timea and everytime they say that delivery will be done today or tomorrow 😂. I called again and a girl picks up the phone verifies all of my details without asking and says the delivery will be done today. So i hate scripted customer service and this much of patience.

Have...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Saurab Joshi
from Chennai, Tamil Nadu
Report
Copy

courier not received

Address:600018

On 20 nov i booked a product with order - so7673968
I have made payment as well.
Estimated delivery date was 8th december.
But now when i was tracking my order status as on 27 nov and 28nov was 'out for pickup' and now showing as on 29-nov is 'package not picked/received from client'.
Need this courier urgently, please update
And inform me my email and cell
Email - [protected]@eaglecargo.com
[protected]@gmail.combr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sunny Sadana
from Patiala, Punjab
Report
Copy

I didn't receive my order yet

Address:Kapurthala, Punjab

I hv ordered my shoes on 12nov 2017...
But i didnt recieved that yet...
I need that urgently.. Thats why i ordered to you..
But u are not providing good service to your customers... The last date of delivery is 30nov 2017...
Plz tell me whn i will get my parcel...
Ortherwise plz transfer my payment back to my account... Thank u...
Plz reply me as soon as possible...
I jope you dont want to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy