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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

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Club Factory reviews & complaints page 264

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Address: Ahmednagar, Maharashtra, 414003

Website: Club factory

Ordered my package on 24 november 2017.

The estimated delivery is on 12th december 2017.

The delivery status said that the package is "out for pickup" on 27th, 28th, 29th november 2017.
But now on 4 th december 2017 it says "package not picked/ received from client".

What am i supposed to do with this information?
I need my products asap

Club Factory customer support has been notified about the posted complaint.

Dec 04, 2017

Updated by pranav shirsul I have ordered products on club factory on 26 nov but i didn't got the parcel yet and they provided order id more than 9 digits which is not of gati?

When i tracked that order it's showing package not shipped or picked up from the client.

How will i know the status of my parcel?

Order i'd:[protected]
Mobile no. [protected]
Plz send my parcel as soon as possible.

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B

Bhagyashree Vaidya

from Panaji, Goa

Dec 5, 2017

I have order 11 items for rupee 2041.19 INR with order number SO8057474.
Its been a month now. And I haven't received my order yet.
Please resolve my problem at earliest.

delivery status - Comment #2939085 - Image #0

L

Lalit Prajapat

from Basi, Rajasthan

Dec 5, 2017

Sir my order not received please come fast my order
[protected]@gmail.com

C

Carla Ryan

Dec 5, 2017

I ordered a pair of sneakers on november 26 i paid 22.41 for them you took the money of my account but you canceled my order my order number is so8306981

R

Rtr Aksh Kanthed

from Jaipur, Rajasthan

Dec 5, 2017

Refund id SOR134149 muje mera refund abhi tak recieve nai hua hai pls apse request hai mera refund muje dilwaye

U

Udang boro

from Margherita, Arunachal Pradesh

Feb 10, 2018

I ordered 3 items of rupees 1985
Oder number SO12395879
n the product is shipped n estimated delivery date was on February 4
But today is 10february
N this is my first n last shopping on club factory
It's disappointed me

delivery status - Comment #3000969 - Image #0

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Address: West Tripura, Tripura

Sir/maam,
I have ordered an t shirt from your sites on nov 4 and it is about to be 1 month but i haven't received any package yet and when i try to track the consignment numbers then it shows error in every courier delivery sites please look into the matter as quick as possible, otherwise my faith from this site would be zero.
My order no is-so6600924
Tracking no.-eq[protected]in

Club Factory customer support has been notified about the posted complaint.

Dec 04, 2017

Updated by Aatemessi Sir/Maam,
I have ordered an t shirt on Nov 4 and it is about to be 1 month but I haven't received the package yet. Please look into the matter as quick as possible, otherwise my faith from this site would be zero.
My order no is-SO6600924
Tracking No.-EQ[protected]IN

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Address: Giridih, Jharkhand, 815301

I have got order shipped mail on 29th november yet not recieved my products y its too late and no messge further
Ve have ordred 2 product. I got tracking no but displaying consignment details not found. Is this cheated??
Its too late delivery
Not happy with this service
Refer above subject order number and call back me about this asap...
Order no. So7791637
Kindly try to deliver asap... Waiting fpor reply...

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Address: 454331

Ser mene club factory se 2 product kharida ek jeans or ek jacket or wo wrong colour or wrong product he..
Ser mene return ke liye request date[protected] time:-07:17:55 or jeans return id son[protected] or jacket return id son[protected],
Or traking id dilehvery courier :[protected] he or ser kuch bhi samjh nahi aa raha ser
Plzzzzz help me?
Mera email id - [protected]@gmail.com,
Contact no.-[protected]

+3 photos

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Address: Ghaziabad, Uttar Pradesh

Website: Club factory

I have received a 2 jackets on 25 Nov. But this jackets are doesn't meet my expectations.I applied it's return on 25 Nov.But even 9 day to go my return request we not receive my item.My order id is SO7237774 and I have paid for money is 2616.83 And my return id no is (1)SON[protected]SON[protected]
The courier service is Gati. Please help me
And return my money

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I wait for a long... I m indian customer... My order no so8070946 still not arrived... Nd my money also not refunded... All the numbers on this site are also not reachable... Plz sir/mam kindly check my order... Nd plz if yur order can not be held... Plzz give my money back... Plzz these type of things are not take it as easy by all these customers nd plzz solve the issues... One of the no on yur site.. I dailed nd he said to me to give yur debit card no... He want to use prank with me but i didnt give it so plzz... I m yur customer plzz resolve my problem... Thankuu

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M

Monal Rohankar

from Bengaluru, Karnataka

Dec 4, 2017

Payment for order SO8857665 but in app it is showing order is unpaid and it is not placed. We have received confirmation from paytm team that payment successfully done with order ID 201712021836273602708.
None of the Customer care number is reachable to sort out this problem.
Please help me out with this issue.

order cancelled but not refund my money - Comment #2937149 - Image #0

order cancelled but not refund my money - Comment #2937149 - Image #1

A

amrutachavan

from Mumbai, Maharashtra

Dec 4, 2017

My tracking id is shows incorrect.. Plzzzz give me correct id and my ordered product.. I ordered on 21st November 2017 and today is 29th November 2017😠😠
Ordered no SO7748213
And tracking no is[protected]

M

Malin Timungpi

from Gobardanga, West Bengal

Dec 4, 2017

I received my product on 26 Nov 2017. The product was too large in size now I want to return this product and want my money back to my account. I applied the return policy on the same date which I received my order.. but no one response me.. please help me to return my product and get my money back..

R

Riya Kailash Mulchandani

from Surat, Gujarat

Dec 4, 2017

My payment is been denied..

S

Subbu5

from Coimbatore, Tamil Nadu

Dec 4, 2017

I have ordered 4 items a week before but i have applied a return for two items but still no one responds from your side... I need my refund amount...worst company I have ever seen ...if i didn't get my money back i won't suggest the products to buy from your site...

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Address: Pune, Maharashtra, 411014

I have got order shipped mail on 26th november yet not recieved my products y its too late and no messge further
Ve have ordred hand bags combo pack.
Its too late delivery
Not happy with this service
Refer above subject order number and call back me about this asap...
[protected] my number
Order no. So8033119
Kindly try to deliver asap... Waiting fpor reply...

Club Factory customer support has been notified about the posted complaint.

Dec 03, 2017

Updated by RachanaV Club factory web is [censored] or what??

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A

Arhaan Shadab

from Aligarh, Uttar Pradesh

Dec 4, 2017

I have book a upper online but there no information about my product. payment deducted same time from my account.

order yet not received - Comment #2937178 - Image #0

K

Kiranmoon

from Mumbai, Maharashtra

Dec 4, 2017

Yesterday, I have done transaction of 2, 475.68, however the payment failed with unknown reason. The money is debted from my account. please help to get the order placed or credit my money in the transcte account.

M

M B Chauhan

from Delhi, Delhi

Dec 4, 2017

I have ordered Running Shoes vide order no[protected]. and tracking no is EQ[protected]IN. I am not able to track the status of the order. PLEASE CONFIRM WHETHER ORDER WILL BE EXECUTED OR NOT ? IF EXECUTED, WHEN I M GOING TO GET THE DELIVERY OF THE PRODUCT?

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Address: 643001

Website: Club factory

Please help me.. I lost money from my account.. I purchased around 20 items for 2000.. I dint receive parcel.. So i cancelled my order.. After that i contact to [protected] and they stolen money from my account.. They debit 4400 from my account and they told it will refund.. But still i dint and after that that mobile is in not reachable.. I have been cheated.. My order number so7663269.. Please help me to get my money

Club Factory customer support has been notified about the posted complaint.

Nov 27, 2017

Kanchan Magar's response I need my delivery as soon as possible

Dec 01, 2017

Updated by Rithesh Jain Please help me .. I lost money from my account.. I purchased around 20 items for 2000.. I dint receive parcel.. so I cancelled my order.. after that I contact to [protected] and they stolen money from my account.. they debit 4400 from my account and they told It will refund.. but still I dint and after that that mobile is in not reachable.. I have been cheated.. my order number SO7663269 .. Please help me to get my monet

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J

Jolly Samaddar

from Allahabad, Uttar Pradesh

Dec 4, 2017

I have ordered some products through club factory on 16/11/2017 order no is SO7354460 which is still not received. And i dont have any kind of tracking details.
Kindly suggest.

S

Srushti Dhanmane

from Pune, Maharashtra

Dec 4, 2017

It has been 10 days I did not get my products. And looking at complaints which people have with you guys made me shocked. Im disguised right now. Cancel my order plz! And refund me as soon as possible. Im too scared now just refund my money

K

Kanchan Magar

Dec 4, 2017

I need my oroduct with in 5 days please otherwise u can give back my payment j really dont have time to wait for long time so plesse

M

Manar Essam

Dec 4, 2017

I’ve ordered an order since 10th of Nov-17
And till now I did not get any package
It is now in Egypt and it should have been delivered since a while
Could you please take the necessary actions to know exactly what is going on and why I have not received my order yet I paid 2.2K in Egp

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Address: Pune, Maharashtra, 410501

I have received a jacket on 23rd nov. I applied it's return on 23rd november. But even today no courier is here to take this. As the club factory mentioned they allow only 9days after delivering it. So only 5 days is left. My order id was so7142032. My return id is son[protected]. The courier service is gati. I called them and they said they can do nothing about this. All the customer care number of club factory is either false or not connected...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: clubfactoryapp.com

Hi

This is swati mishra from delhi ncr, i have ordered 3 items for the first time from the club factory i was waiting for my product for the 1 week after that when i contacted to your employee they told me that my order has been cancelled from their side and i was not informed about that cancellation and now they are refusing to refund my money and when i asked for my refund they are taking all my credit card details for their verification.
Let me know is this way you deal with your customers they are talking very badly and told that now you will not get your money back.
Order no:so8457875

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S

Smarty Iliyas Khan

from Bhilwara, Rajasthan

Dec 1, 2017

Me iliyas khan me phela saman kharidunga bad me paiment karunga

M

Moti Sharma

from Harduaganj, Uttar Pradesh

Dec 1, 2017

My order SO7391618 not received till today. I have order causal sweatshirt on 16.11.2017 and estimated delivery date 23.11.2017but still I have not received my order.

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I have contacted the customer service which was a fraudulent one and have debited a great amount my account instead of crediting the amount for the cancelled service. I request you to credit back the amount to my account. Please make a provision in the app for contact to the service if there is any problem. This provision is unavailable. I have the necessary details and support for the fraud thats happened in my case. I request you to contact me in my mail id for further processes.

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V

Varsha daila

from Bawal, Haryana

Dec 1, 2017

My platform shoes parcel order id-SO7252811 & tracking no[protected] not receive till today, my cont no [protected] plz contact me n solve my problem, thanks

V

varsha bhangre

from Mumbai, Maharashtra

Dec 1, 2017

This is my order no. SO7542080
Please revert back for its status, where has it reached. I don't get any mail n I am unable to track the order in app.

V

Vìshál Ránáwát

from Raha, Assam

Dec 1, 2017

Please. Give a option of Cash On Delivery...it gives the extra faith in your believe

B

badri dutt

from Noida, Uttar Pradesh

Dec 1, 2017

I was ordered a jacket from your club factory but the problem is this jecket size is too small and their is no exchange option in your site and we are very disappointed with this..and their is no number to connect with you. kindly help how to exchange item
order no.SO7181405

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Address: 400064

I have received product but not as per my size i have mention m size and jensen 30 inch but i have received 36 inch how is possible and sku code mention size 30 i have to return product but they ask me sent any courier i asked you have sent me wrong product size as per requested m and sent me xl as well cloth quality is very wrost as compared any local brand. I have sent courier dtdc tracking num m59570505. I have waiting my refund amount with courier charges.

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Address: 737126

Website: m.clubfactory.com/product/595298?t=Order&p=1

I have done online shoping but due delivery date mentioned i will be not be available to my address. Hence i want to cancel my order. But i am not able to find the option for order cancellatio. So please i request you to cancel my order-order number: so8654118. This order is consists of 3sets of bag and colour of bag is red. The description of the producy is-shoulder bags casual tassel tote bag (4pcs).

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A

Ajay Donga

from Ahmedabad, Gujarat

Dec 1, 2017

Im Call GATI couturier. And Submit Tracking Number but GATI customer taking is tracking id not any information my Tracking id is :[protected]
And ordered number:- SO7960603
Please help

order number: so8654118 - Comment #2934708 - Image #0

P

Peekay Pali

from Delhi, Delhi

Dec 1, 2017

I don't have receive my order. But i have received a msg. Marriage function is organise in my home tomorrow 27th nov. But i don't received my order. Plz send my order before function start. Thank you so much.

T

Tushar Vipani

from Bhopal, Madhya Pradesh

Dec 1, 2017

I need to return my order so where i need to return please can you send me the address or how to retutn can you please tell! And if you dont tell so i will file a complaint in consumer protection forum!
Vipani.[protected]@gmail.com
Please send me the information in this email ID

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Address: Kolkata, West Bengal, 700023

I ordered 3item on 4/11/17 and my estimated delivery date is 22/11/17 but before that they inform me there is unavailablity of one item but still it showing available on the app. They refund me for unavailable item. Now out of 3 one is refunded then rest is two now they told me they is custom problem thats why they are getting late for delivery its also okay now today i get my parcel and there is only one item inside the parcel and there is also no invoice or bill inside the parcel now what should i do. Please take immediate step so and my order number is so6596389 and i also one more proove when they refund me only one item bucks they show 2product *0... You can see this that they refund me for only one

+5 photos

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P

Prasad.jadhav

from Morjim, Goa

Dec 1, 2017

Dear sir below oder number last 5days I'm waiting but still not received my product
I want urgency and still.not recived.

Order number SO7260478

Hope my.product recived today EOD.

A

Anil Singriya Meena

from Indore, Madhya Pradesh

Dec 1, 2017

Dear sir/ mam kindly check my order details number is SO7205314
. I ordered on[protected] but not delivered this order and my online payment is done. I would like to know when my product will be delivered? It has been more than 10days I have not yet received any information . Tis is the last message I received on 21/11/[protected]

S

Sathya Harishma

from Hosur, Tamil Nadu

Dec 1, 2017

I have ordered two neck piece in club factory. Delivery date has also crossed. You are not delivering my product. Also you are not refunding my complete amount. This is so ridiculous. Either send my product or else refund my complete amount .

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Address: 411036

I have got order shipped mail on 26th november yet not recieved my products y its too late and no messge further
Ve have ordred around 3k oreder...
Its too late delivery
Not happy with this service
Refer above subject order number and call back me about this asap...
[protected] my number
Order no. So7593320
Kindly try to deliver asap... Waiting fpor reply

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R

Radhikachauhan

from Pune, Maharashtra

Dec 1, 2017

Days before i purchased a wallet i got payment confirmation & now when i track that order it says no order for tracking. Fake site semms to be please help

A

amit44448

from Dhanbad, Jharkhand

Dec 1, 2017

Dear sir my product is late
My pin code is change
My old pin code is 400001
New pin code is 800001
My tracking code is[protected]
So plz request is my product is also late plz plz

M

Mohit Ror

from Gurgaon, Haryana

Dec 1, 2017

I buy a product and pay with paytm and i never get my order

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Website: m.clubfactory.com

I ordered my package on 19th november 2017.

The estimated delivery is on 7th december 2017.

The delivery status said that the package is "out for pickup" on 27th, 28th, 29th november 2017.
But now on 30th november 2017 it says "package not picked/ received from client".

What am i supposed to do with this information?

I need the package urgently. Please help out.

Club Factory customer support has been notified about the posted complaint.

Nov 30, 2017

Updated by Ojaswita L My Order number is SO7624530.
Tracking :[protected].

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When i submitted my order on the 27th november, 2017 it showed payment failed after two to three attempts. So i tried paying again from another card and it was successful in the later attempt with a different order no. So8415777 for the same products. After two days i received a message that the order of failed payment was also confirmed. So it seems that the payment was deducted twice from different account no. Please cancel order no. So8393804 as twice has been ordered on the same product. I kindly request you to kindly refund the amount of the order from the card which failed.
The inconvenience is regretted.

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L

Lourds Sandra

from Korampallam, Tamil Nadu

Apr 23, 2018

I received a mail stating that my payment was failed and I had to pay for the same order again and the money was debited twice. The second one is this order number (order No.SO[protected] when I made the payment for the second time. I want this to be cancelled. Please help me out with this. Sorry for the inconveniences caused.

C

CA Jagdish Dhamija

from Gharaunda, Haryana

Apr 24, 2018

If you want your money back then email complaint to following address:

cp.[protected]@delhipolice.gov.in
[protected]@nic.in
[protected]@nic.in
[protected]@nic.in
[protected]@nic.in
dcp.[protected]@Delhipolice.gov.in
[protected]@delhipolice.gov.in
[protected]@clubfactory.com
[protected]@gmail.com
[protected]@clubfactory.com
[protected]@fromfactory.club
[protected]@nclt.gov.in
[protected]@gov.in
[protected]@nclt.gov.in
[protected]@nic.in
msisodia.[protected]@gov.in
gopalrai.[protected]@gov.in
imran.[protected]@gov.in
moh.[protected]@gov.in

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Address: Gurgaon, Haryana, 12001

I placed the order on 5th nov and that too paid so estimated delivery date was 14th nov which became 26th nov and today 30th nov. I called gati like 10-20 timea and everytime they say that delivery will be done today or tomorrow 😂. I called again and a girl picks up the phone verifies all of my details without asking and says the delivery will be done today. So i hate scripted customer service and this much of patience.

Have a great day 😊

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A

Aanchal Aastha

from Handia, Uttar Pradesh

Sep 14, 2018

Can I get my order before the estimated delivery date somehow?

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Address: 600018

On 20 nov i booked a product with order - so7673968
I have made payment as well.
Estimated delivery date was 8th december.
But now when i was tracking my order status as on 27 nov and 28nov was 'out for pickup' and now showing as on 29-nov is 'package not picked/received from client'.
Need this courier urgently, please update
And inform me my email and cell
Email - [protected]@eaglecargo.com
[protected]@gmail.com
Cell - [protected] & [protected]

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Address: Kapurthala, Punjab

I hv ordered my shoes on 12nov 2017...
But i didnt recieved that yet...
I need that urgently.. Thats why i ordered to you..
But u are not providing good service to your customers... The last date of delivery is 30nov 2017...
Plz tell me whn i will get my parcel...
Ortherwise plz transfer my payment back to my account... Thank u...
Plz reply me as soon as possible...
I jope you dont want to loose ur customer...

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