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Club Factory Complaints & Reviews

www.fromfactory.club

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Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

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Club Factory reviews & complaints page 263

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Address: Shimoga, Karnataka, 577201

I had selected 5 dresses and 2 hand jewellery in the cart and proceeded to buy the same. After selection, through the debit card i made payment of rs. 2870/- and the amount also got deducted from my account but the order was not placed due to some error which showed me after the payment was successful. Now i neither have an order id number to track my order nor the amount in my account. M really confused what to do. Please reverse my amount to my bank account. I don wan to place any order if such is the situation. There is no number also make a call to you guys. I dunno how and to whom should i contact. Actually i liked the dresses very much and so why i wanted to place an order. Kindly help. I have uploaded the pics of the dresses and jewels from the cart along with the error page pic.

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Address: Muktsar, Punjab, 152026

Please return my money Rs.632.86 my order no so6963740 on dated 10/11/2017 long sleeve pullover top jumper coat. My return id SON[protected] and my reg no RP[protected]IN dated 23/11/2017 of Rs.114.SO PLZ return my all money 632.86+114 in my paytm wallet.my paytm no [protected]. i will wait your reply..thanx sir..so i can buy new items from club factory...

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The estimated delivery date was by 13 november. I understand if the delay was for three to four days but it's too much when you have to wait for many weeks. When contacted the app customer service they say wait for some days you will get your parcel. It's not like i am getting things for free. I am paying for it. This will be my first and last order from club factory
Tracking number eq[protected]in
Please look into the matter

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Orderid - so7909740. The order i received is of very poor quality and the size also is not accurate as mentioned on the website. I have raised the return request but didn't get any response from your side. Even the way they are processing is very slow and disappoint me. Please fast forward the process and complete the refund process as soon as possible.

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Address: Gurgaon, Haryana, 122001

I have ordered products. My order number is SO8389815. I have call the courier customer care but they are saying it's invalid and the given tracking no. Is[protected] Please provide me a correct tracking number as soon as possible on my email or mobile number. It's very urgent please help. And i have already made the payment.
Waiting for your reply as soon as possible.
Thank you...

My email id [protected]@gmail.com

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Address: Gurgaon, Haryana

Website: club factory

I have ordered 2 bags from club factory but the quality is very low... Bad material.. Total wastage of money. I dont want to use that bags.. Because its not at all good... Bad experience... Dont want to use this website again.. Want my money back.
I dont want to use bad words.. I can only say that i was expecting good but bad experience
Kindly help me out of this all

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T

Tejinder Singh Mann

from Ludhiana, Punjab

Dec 8, 2017

I have ordered some clothes bt due to bad stuff i want to return my order...so plz help me out

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Address: 110037

Dear all my order number: so9211794 & i placed a order today for purchase of 03 materials from your site. But it shown the expected delivery date is 25 dec'17. But i require the same before 18th dec'17. If it is not possible please cancel my order & refund my amount immediately. It will be appreciate if my problem solved & a express delivery will be provide me to get my order before 18th dec'17.

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A

Avanie

from Mumbai, Maharashtra

Dec 7, 2017

Have payed the money but my order is still in unpaid section. It's been more than 2days now!

late delivery of my product - Comment #2941248 - Image #0

Z

Zedicus Zed

from Raha, Assam

Dec 7, 2017

I'm a customer of bank of india(BOI). On 19/10/2017 i have order some products in club factory worth rs.2050.81 but it charge repeatedly i.e rs 4101.62. Here is my order no. SO5700182. Payment was done through paytm. Please help me out

late delivery of my product - Comment #2941309 - Image #0

R

Riddhi Tamakuwala

from Surat, Gujarat

Dec 8, 2017

I've ordered on 16 Nov.
It is not came till now please as soon as possible please give today only

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Hello, club factory. I placed an order with club factory on 19th november, 2017 consisting of 4 hand bags and a total of 4667 rs. (Inr) on 1st december, 2017, i was informed that one of the items was unavailable and thus a refund of rs. 1538 rs was to be issued to me, club factory informed that the refund has been issued however i still have not received it. I paid with my axis bank debit card and not paytm but i still have a paytm transaction id : [protected]

My order number is : so7572990

Is it possible that the money is stuck somewhere? I am deeply disappointed with club factory. There is also no helpline i can call on. Please help. I dont know whom to approach incase i dont get my refund. This is not expected out of club factory. terrible shopping experience.

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Dec 03, 2017

AbHiNaV SaPrEy's response 10 dec ko chahiye h mujhe

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A

AbHiNaV SaPrEy

from Bhopal, Madhya Pradesh

Dec 8, 2017

[protected]

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Address: Kamrup Metropolitan, Assam, 781011

I have placed a order of few items, order number is so8389849 and i have not received yet. Kindly give me the status of the order. Tracking id which you have provided is[protected]. The message it shows is that the parcel is in the indian customs. But its been a long time-consuming. Kindly request you to reply to this message as soon as possible.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

Website: www.coutloot.com/brands/club-factory

I have order goods on club factory and my account is debited but club factory showed payment failed where as my account is debited by 1950 rupees. I want my payment back.
I have placed an order for dresses after was directed to payment gateway. I made the payment by debit card from corporation bank. Payment was debited but club factory showed payment failed..

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D

divya kanaujia

from Allahabad, Uttar Pradesh

Dec 7, 2017

Please pickup the items

payment done but order not confirmed - Comment #2941315 - Image #0

payment done but order not confirmed - Comment #2941315 - Image #1

M

Minhaj Mj

from Guwahati, Assam

Dec 7, 2017

I have ordered some items from club factory which are Casual Cardigan Sweater, Casual Men's Pullover with a free product Men's Hollow Out Triangle Quartz Watch. Firstly my order was confirmed but few days ago it has been canceled and i am not getting any update.

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Address: Kolkata, West Bengal, 700023

Website: clubfactoryapp.com

I have ordered a jacket and shoes in club factory pvt ltd. They have sent the wrong size and tear the tag and sizing info from jacket and even jacket was very poor quality. Even they don't have return pickup option in mobile app. I need to courier it by myself. I have spent rs 2098 and rs 270 for courier. I kept the shoes but i have return the jacket. Please refund the total amount of jacket and courier fee as soon as possible. My order number is so7978239. My contact no. Is [protected].

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I have order goods on club factory and my account is debited but club factory showed payment failed where as my account is debited by 2587 rupees. I want my payment back.
I have placed an order for dresses after was directed to payment gateway. I made the payment by internet banking from state bank of india. Payment was debited but club factory showed payment failed.

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Website: Club factory

Dear all,

I have ordered a package of 8items about rs 2500 which included a set of items like 4watches, 2leather bags, two jewellery. When i received the order, i found all the three watches covers were opened and no item inside it. Moreover i could not find the second hand bag or the jewellery.

Guys this is ridiculous that they were not updating the after ship status after dispatching it to my district in kerala on dec 1st. But i tracked it via india post and got the item delivered and found the cover itself nd the items inside was already opened. Out of my 8items. I got only 2items.. One watch and bag

Please help me by suggesting what i can do regarding this as i could not contact them via phone or email.

+3 photos

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Dec 06, 2017

Updated by Archana S1 Please return my money back for the rest of the products immediately.

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I ordered a pair of mens bracelet and i paid rs.274.17 by netbanking after payment your site redirected and said payment is unsuccessful i agreed but the next moment paytm mailed me payment is successful with order id - 201712052032131209203
I ordered bracelet with order no. So9118081
Kindly please check it and approve it and tell me the details when it will be delivered to me please.
Kindly check on it...
I had even attached both the screenshot please refer to it on priority please send my order as soon as possible...

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Dear concern
I have ordered on dated 17/11/2017
With order number s07440373
But one item shoes mens fashion casual shoes are not received with rested of order. Update me the reason and if you are unable to deliver the above said item then please update when will i get my money back and how. Although restrest ofof order is very good. I like your all products so you are requested to ressolve my issue and update me as soon as possible

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201306

My self rohit kumar from greater noida. Working at d & y technologies private limited. We have not received this shipment it is too late. It should be delver on or before 05.12.2017. My order no so8531663. Actually my order conferm date 29.11.2017 but my order til date not received your service is very bad amazon service is very perfect. I hope my order.

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Address: 400083

Website: club factory

My order s06347620 which i have received. There were four items and i want to return two items i. E. Two shoes sets back for which i have already submitted immediately my complaint on the app for refunding back. I have marked for professional courier in the club factory app. But now everything has disappeared from the order site.

Please check my order number and and goods are still lying which is not collected by the professional couriers.

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Nov 30, 2017

Nilesh Gorasiya's response call me solved my problems

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N

Nilesh Gorasiya

from Ahmedabad, Gujarat

Dec 5, 2017

Dr. Sir

we have not received to my order
so plz answer me why you're you not delivered your product at my home.

I still waiting for your call
call me and ans my problems.

C

Chithra Manoj

from Mysore, Karnataka

Dec 6, 2017

I have ordered a lot of items and paid Rs. 500 plus delivery charges and i have not yet received the items nor I can contact club factory as all numbers given are wrong. Please deliver my order ASAP

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Address: Ranchi, Jharkhand, 834002

Website: Club factory

Ordered my package on 3th december 2017.

The estimated delivery is on 4 th december 2017.

The delivery status said that the package is "out for pickup" on 1th, 2th, 4th december 2017.
But now on 4 th december 2017 it says "package not picked/ received from
Client"

Tracking.[protected]

What am i supposed to do with this information?
I need my products asap

+1 photos

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T

thakur hina

from Noida, Uttar Pradesh

Dec 6, 2017

My order No. SO8252542 is not delivered and showing on my download pp last week to 3-4 days will delivered but still not received. kindly delivered my parcel or refund my amount in my account.

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Address: 121001

Website: [email protected]

I bought a new jacket online from the club factory, bt i don't like it, i sent you return request before 15 days, aftr collect the product, bt still now no any reponse get it.
I want my money back othrwise i'll take serios action by low.
Contct no [protected],
Custmr name - shahid husain,
Order id no - so7171898,
Return i'd no - son[protected],
Mail id - [protected]@gmail.com

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R

Rihan Raj

from Bhagalpur, Bihar

Dec 6, 2017

Sir my expected delivery date 23 Nov 17 but out of date here
It's not to came my believer

My tracking no-EQ[protected]IN
Plz just informe me

savvynegi's [Complaint's author] reply, Dec 7, 2017

1540311416052 tracking no.
you deliverd my item 23rd nov,
bt i did complaint 24th nov.
or again complaint 4th dec.
i'll take seriously action regardng you rihan raj.

savvynegi's [Complaint's author] reply, Dec 7, 2017

or ha koi expiry ni hua h, mne screen short upload ki hui h check krlo wo kis din ki return reqst h...or tmhari vjh se mere sath bht bda froud hua h, i'll take action send me your no

savvynegi's [Complaint's author] reply, Dec 8, 2017

kiya hua ab de reply, tune to khud ko explane kr liya, ki tune 23rd ko delivery di h, ab mujhe explane kr mne 24rth ko complaint ki h

M

Mehul Baria

from Ahmedabad, Gujarat

Dec 6, 2017

Give my order tracking number emergency

savvynegi's [Complaint's author] reply, Dec 7, 2017

1540311416052 tracking no

S

savvynegi

from Samalkha, Haryana

Dec 7, 2017

tracking no[protected],
ys i collected on23rd nov,
bt its note date expiry,
i did complanit 24th nov same date, pls check it ur data...4th dec again i did complint so don't say ki date expiry ho gya,
i m not mad, u got it.
Mr rihan raj. deleiverd my product.

return request complaint - Comment #2940606 - Image #0

return request complaint - Comment #2940606 - Image #1

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I have ordered an item in club factory in november 26th around, i didn't receive the product yet. I have received only one message that including tracking number. May i please know the status of my order and share me the details regarding that please. And please let me know where to track it, share the details of the product present status.
Order no:so7489776
Tracking number:[protected]

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N

Nasif Ahamed

from Kolkata, West Bengal

Dec 5, 2017

Ordered a jacket, Payment completed, shipped that but when i check my status it seen payment was failed.😥😥

regarding the item that i have ordered (shirt with t shirt) - Comment #2939072 - Image #0

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