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1.1
Updated: Sep 17, 2023
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Club Factory reviews & complaints page 268

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A
ayshawaz
Nov 10, 2017
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Address: Gulbarga, Karnataka, 585101
Website: club factory

Order id: so5889904 and
So5882086

Most of the products were missing from the courier i received.

Whatever products i recieved were really good. I was about to order 72 more products seeing the quality of the product. If this is the case i will never order anything and i would also not suggest any body to opt for it.

I request you solve my concern at the earliest.
Club Factory customer support has been notified about the posted complaint.
Nov 10, 2017
Updated by ayshawaz Order ID: SO5889904 and
SO5882086

Most of the products were missing from the courier i received.

Whatever products i recieved were really good. i was about to order 72 more products seeing the quality of the product. if this is the case i will never order anything and i would also not suggest any body to opt for it.

I request you solve my concern at the earliest.
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    M
    mani811
    from Delhi, Delhi
    Nov 10, 2017
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    Address: Ghaziabad, Uttar Pradesh, 201009
    Website: www.clubfactory.com

    I have apply to return the items i had placed from this website... And its been many a days now. Ihv got no notification nothing.. This site is the worse site i have been to.. The shipmemt is freaking late too.. N there is no proper contct no. You guys are active only if somebody order somethng.. Its a humble rqst from this [censored] site to please return the item ihve. Order s05419747
    Club Factory customer support has been notified about the posted complaint.
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      N
      Neha Sandhu
      from Agra, Uttar Pradesh
      Nov 10, 2017
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      Address: Gurgaon, Haryana, 122016

      I had placed an order on 29th oct and i have not received it.
      Order id of club factory: so6211152
      Tracking:[protected]
      That order was not picked up by any one at delhi airport and was returned to mumbai.
      This time they have stared delivering the product by any other company other than gati.
      I want m, y order to be deliver asap.
      +2 photos
      Club Factory customer support has been notified about the posted complaint.
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        C
        Charvs
        from Bengaluru, Karnataka
        Nov 10, 2017
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        Address: Bangalore, Karnataka, 560059
        Website: Club Factory

        The ornament what i have received are not in a good quality not in a good condition. A necklace is broken. And the way of packing is too week to deliver the jewelry items. I have never experienced this quality from club factory. Plz send ur person to collect the whole items and return back my money.
        Waiting for your reply. Plz do the needful.
        Thank you
        Club Factory customer support has been notified about the posted complaint.
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          A
          akash deep saxena
          from Delhi, Delhi
          Nov 9, 2017
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          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

          Clubfactory cancelled my orders. The order that they cancelled was on 05 October 2017 amount of 734.09(INR) which i had made payment via Paytm gateway online through Net banking of SBI. It was said payment was refunded but never credit back to my account. I don't know how to go about, there was contact number but never could get a proper contact with the number they provide.
          My transection id is [protected]
          Payment Method- NET BANKING (SBI)
          Order Number-SO5032628
          Refund Amount-734/-

          Regards
          Akash saxena
          [protected]
          Club Factory customer support has been notified about the posted complaint.
          View replies
          i had returned product to club factory Delhi but not yet refund received and amount is also not credited to my bank account as i paid through net banking SBI .15 days over for returned product still not yet received.
          Reply
          My order no.SON[protected] i have returned its been more than 20 days still i have not received my money back

          Thanks

          Manjula C
          [protected]
          Reply
          SO70486436 I have returned the product still know no refund and after returning the product they changed to delevered know they showing return history
          I want to give less then 1 star
          Reply
          Not yet return refund received icash on spot delivery i have not any bank account not credit card one mounth abve for return product still not yet received
          Reply
          Ahmedbaksh Shaikh's reply, Apr 6, 2019
          eqod
          Ahmedbaksh Shaikh's reply, Apr 6, 2019
          eyoj
          Ahmedbaksh Shaikh's reply, Apr 6, 2019
          ecom
          not yet refund received I have cash payment on delivery spot i have no bank account no credit card but product return one month abve for return product still not yet received
          Reply
          Ahmedbaksh Shaikh's reply, Apr 6, 2019
          efeh
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            L
            Lucy Chhangte
            from Hojai, Assam
            Nov 9, 2017
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            Address: Aizawl, Mizoram

            Clubfactory cancelled my orders. The first order that they cancelled was on 11 october 2017 amount of 791.78 (Inr) the second was on 12 october 2017 amount of 321.56 (Inr), the third was on 16 october 2017 amount of 496.41 (Inr) the fourth was on 30 october 2017 amount of 6315.62 (Inr) which i had made payment via online. It was said payment was refunded but never credit back to my account. I don't know how to go about, there was contact number but never could get a proper contact with the number they provide.
            Club Factory customer support has been notified about the posted complaint.
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              A
              Avelino
              from Mumbai, Maharashtra
              Nov 9, 2017
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              Address: Thane, Maharashtra, 400601

              My order id is so5713236 i have ordered 5 items my tracking id is[protected] i have contact gati from hotline number who received my call is saying my tracking id is inactive when i get my order inform me through email or sms. What tym it will take inform me already order is showing order is transit. I have ordered a 3 bags one watch nd holder of 12 cards. U have taken so much tym for my order.
              Club Factory customer support has been notified about the posted complaint.
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                S
                ShivKumar Yerri
                from Mumbai, Maharashtra
                Nov 9, 2017
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                Address: Pune, Maharashtra, 411048

                I have ordered a blazer & order number is (So6372372) with tracking number[protected] but when i tracking on this courier number it says no tracking record found for the following. Please provide the tracking number so i can track my shipment or when will i get my order pls confirm the tracking number and let me tell via email ([protected]@gmail.com)
                Club Factory customer support has been notified about the posted complaint.
                Nov 09, 2017
                Updated by ShivKumar Yerri                 Not blazer, order hand bag ladies
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                  S
                  Shabaz SMK
                  from Bengaluru, Karnataka
                  Nov 9, 2017
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                  Address: Bangalore, Karnataka, 560001

                  I have ordered a blazer & order number is (So6655710) with tracking number[protected] but when i tracking on this courier number it says no tracking record found for the following. Please provide the tracking number so i can track my shipment or when will i get my order pls confirm the tracking number and let me tell via email (Khan. [protected]@gmail.com) or contact me @ ([protected]) your valuable customer.

                  I'll be thankful to you guys
                  Club Factory customer support has been notified about the posted complaint.
                  View replies
                  Hey i ordered a body suit and boots, my order number is SO16752766
                  I have not been able to track it. From the very beginning it has shown me the same "pending" message as shown in picture. Please do somwthing about it. Really not cool.

                  unable to track my shipment - Comment #3073164 - Image #0
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                    D
                    daniel dkhar
                    from Kaliyaganj, West Bengal
                    Nov 9, 2017
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                    I placed an order for two jackets and i received the package but to my surprise i didn’t get the color i chose while placing the order for both the jackets and one the jacket is already tampered and not in a wearable condition. Waste of money. Poor quality. Don’t know if the items can be replaced.
                    Gutted absolutely gutted… please look into the matter as i have paid a large sum of money for my products and there are a few more items yet to receive... Let me know if there's any return policy or exchange policy for the tampered product.
                    Club Factory customer support has been notified about the posted complaint.
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                      Z
                      Zeni Brahma
                      from Badarpur, Assam
                      Nov 9, 2017
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                      Address: Dibrugarh, Assam, 786002
                      Website: www.consumercomplaints.in

                      Order no so5902175 when it will arrived? Please inform with proper order no. And my registered club factory ac was got deleted by itself and after re-registered my all the orders information also got deleted. So i could not get the order updates. I m afraid of this ac either my order will arrive or not. Because i have paid the parcel prics alreadily.
                      Club Factory customer support has been notified about the posted complaint.
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                        A
                        Angai Kadam
                        from Dhule, Maharashtra
                        Nov 9, 2017
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                        Sir, my tracking no is[protected]. My courier currently is at delhi (India). It is at delhi from 1 nov but due to some problem the courier is not picked in delhi. It was picked by delhi shipper on 5 nov, but till today the courier is not proceed from delhi. I have tried to contact courier company but i failed. So please can you guide me to do further steps.
                        Club Factory customer support has been notified about the posted complaint.
                        View replies
                        मेरे 2 पैकेज हैं जी अभी तक नहीं पहुंचे जी
                        Reply
                        I had placed an order on 17 Oct, 2017 but hve not received it yet.The tracking info provided to me is also wrong and there is no positive response by your end.either refund my money or send my order on the due date.Order No. SO5605761
                        Tracking id[protected]
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                          T
                          Tumjum Ragmuk
                          from Bhubaneshwar, Odisha
                          Nov 8, 2017
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                          Website: Club factory

                          Dear club factory team
                          I got the order no. So6379921 for my products. I check the status for the same product and found massage i. E. "manifested [delhi_gateway (Delhi)] incomplete shipper pickup address and shipper not contactable.

                          You provided tracking number i. E.[protected] of delhivery courier service. I seen many people having the same problem. May product is being held delhi since november 4th 2017
                          Club Factory customer support has been notified about the posted complaint.
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                          Hello,

                          This is my third order on club factory. This time I have received damaged product in jewellery.Order No. SO5495224
                          Reply
                          Dear club factory team,

                          I got the order no SO6975151 for my products. I check the status for the same product and found massage i. E. "manifested [delhi_gateway (Delhi)] incomplete shipper pickup address and shipper not contactable and now the status is Not Picket (Delhi_gateway (Delhi)) packege not picked/ received from client.

                          You provided tracking number i. E.[protected] of delhivery courier service. I seen many people having the same problem. I can you please tell me what exactly the meaning of this and help me tracking my order and the status of it.

                          Thanks
                          Reply
                          Hello i place my order on 21 November, ... i got the tracking number[protected] and its still showing manifested( Delhi_ Gateway( Delhi) Out for pick up .. what does this mean ...
                          Reply
                          Worst shopping site. Donot by anything. Better donate your money to needy then wasting it with club factory
                          Reply
                          [protected] my order tracking information was not update today also
                          It was not update since 25th July plzz kindly do something serious otherwise refund my money🙏
                          Reply
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                          1 found this helpful
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                            Y
                            Yasha khan
                            from Basi, Punjab
                            Nov 8, 2017
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                            Dear team,
                            My item till not received, your all contact number has been switched off please provide me a current phone number & re dispatched my item on my updated address payment process is also completed from my side by debit card. My order number is so so6323250 & tracking number is[protected]
                            Plz reply me soon asap.

                            Regards
                            Yasha khan
                            [protected]
                            [protected]
                            Club Factory customer support has been notified about the posted complaint.
                            View replies
                            I'm order club factory site before 15 days .. my payment is accepted but my order is not deliver to me .. my order No.SO5986289 and tracking number is[protected] .. my payment is refund please my acount no [protected].. i'm not satisfied this site ..

                            re dispatch item - Comment #2910468 - Image #0
                            Reply
                            Dear club factory team,
                            I ordered a dress and I paid online through my card but I didn't received my order it's been 8 days since my estimated delivery date but I didn't get my order ND I have been trying to call you..all club factory numbers are switched off or they are not lifting,
                            My order number is SO[protected]
                            Please reply me asap
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                              S
                              Shiran Tarique
                              from Mumbai, Maharashtra
                              Nov 8, 2017
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                              Address: Gautam Buddh Nagar, Uttar Pradesh

                              I ordered a jacket from them and it took 19 days to deliver. I ordered medium size jacket as per the size chart. After receiving the item i found out that it is small with a label of medium. They denied to beer the courier charges. I paid for the courier charges for return. Very bad service. They do not even accept the fault in their product. Highly disappointed!!
                              Club Factory customer support has been notified about the posted complaint.
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                                A
                                Ayush Jaııswal
                                from Supaul, Bihar
                                Nov 8, 2017
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                                Dear club factory team
                                I got the order no. So6370350 for my products. I check the status for the same product and found massage i. E. "manifested [delhi_gateway (Delhi)] incomplete shipper pickup address and shipper not contactable.

                                You provided tracking number i. E.[protected] of delhivery courier service. I seen many people having the same problem. What is the problem? Please resolve it fast and ship my product to me.

                                So i shall be thankful if you can arrange my products on top priority and make it ship to me fast as i have order it for a wedding function next week.

                                Thanks & regards,
                                Ayush jaiswal
                                Club Factory customer support has been notified about the posted complaint.
                                View replies
                                I have not received my order its 1 month now since i abr placed the order
                                Whenever i call the customer care helpline ( Gati ) They say they cant track the order please give my money back or send the parcel asap ...
                                My order number is[protected]

                                ...please resolve it as soon as possible its very annoying

                                shipping problem - Comment #2910462 - Image #0
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                                  A
                                  apurv taran
                                  from Korba, Chhattisgarh
                                  Nov 7, 2017
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                                  Address: Chhindwara, Madhya Pradesh, 480001
                                  Website: Club factory app

                                  Order no. SO6261769
                                  Trackind no.[protected]
                                  I order my jacket on 30 october 2017
                                  And my order reached india on the next 4th day but after that is stucked at the costum department and not get picked up by anyone and the tracking no. They have provided me not working for tracking with gati because the gati costumer care adviser ask me for the 9 digit tracking no. And i am very worry about it
                                  +3 photos
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                                    M
                                    Madhurima Handa
                                    from Delhi, Delhi
                                    Nov 7, 2017
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                                    Address: New Delhi, Delhi

                                    My payment was successful. Order was placed and confirmed. It even showed the status for shipment. But the delivery of products never showed up. Instead they notified that order was not received, and they didn't even bother to contact, nor anyone came. It is so annoying. There is no customer care available. I placed my order on 23rd october, 2017 and haven't received anything till date. My order no. Is so5889195. I have screenshots for the same.
                                    Club Factory customer support has been notified about the posted complaint.
                                    Nov 06, 2017
                                    Updated by Madhurima Handa                                     There is no customer care facility and I made my payment through Paytm. Payment was successful but the message from club factory was that the item was not received. And no body ever came or no body ever contacted.
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                                      K
                                      Kavita Jakhar
                                      from Bhiwani, Haryana
                                      Nov 7, 2017
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                                      Address: 12006

                                      Dear club factory team
                                      I put the order no. So6368748 for two products. I check the status for the same product and found massage i. E. "manifested [delhi_gateway (Delhi)] incomplete shipper pickup address and shipper not contactable.

                                      You provided tracking number i. E.[protected], with reference to the same number, i talked with gati team, however they could able to track with the same number and said provide correct tracking number.

                                      So i shall be thankful if you can arrange my products on top priority along with adequate tracking number soon.

                                      Thanks & regards,
                                      Kavita jakhar
                                      Club Factory customer support has been notified about the posted complaint.
                                      View replies
                                      Dear sir
                                      I did not recieved my order no.S06331081 till today. When will you delivered me? If there is any problem in delivering my item i think it will be good if i get my money back.

                                      club factory delivery not completed. and product not tracking with order no and tracking id - Comment #2908483 - Image #0
                                      club factory delivery not completed. and product not tracking with order no and tracking id - Comment #2908483 - Image #1
                                      club factory delivery not completed. and product not tracking with order no and tracking id - Comment #2908483 - Image #2
                                      Reply
                                      Am not receiving my order and no ans
                                      Reply
                                      My order number S05878340 my tracking number[protected] Till now my products r not dileverd to my house

                                      club factory delivery not completed. and product not tracking with order no and tracking id - Comment #2909072 - Image #0
                                      club factory delivery not completed. and product not tracking with order no and tracking id - Comment #2909072 - Image #1
                                      club factory delivery not completed. and product not tracking with order no and tracking id - Comment #2909072 - Image #2
                                      Reply
                                      Dear @ Club factory,

                                      I got the same problem as many people

                                      Manifested (delhi Gateway) Incomplete Shipper pickup, address and shipper are not contactable

                                      Tracking[protected]

                                      OrderSO6468387

                                      Regards,
                                      Pooja R
                                      Reply
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                                        N
                                        neelesh jha
                                        from Banposh, Odisha
                                        Nov 7, 2017
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                                        Address: 770017

                                        Since 5 days there has been no status update of order no:s06065379 from club factory and since 5 days it shows status that the order not picked /received from client with tracking no:[protected]. I think this company is fraud and if they doesnot resolve this problem, i will laudge a fir in police station against this company to ban it from deliverying any product from india. They even dont answer my complaint to them.
                                        Club Factory customer support has been notified about the posted complaint.
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