Club Factory Complaints & Reviews

People. I placed an order in club factory and did not receive the most expensive item (Outdoor travel backpack) from the order list. The backpack which was worth 1027.41 rupees was not delivered at all. I informed the club factory people and they asked me to weigh my items and let them know about its weight. I weighed it and provided them the data. Still they were not able to provide a solution. They asked me to check the order list and share it with them. I took a pic of the ordered list receipt i had and passed it on to them. The ordered list had backpack item entry but i did not receive it. They highlighted the entry and was asking me to recheck for the items received.

And i told them backpack is not a small item to be missed and i have checked it thoroughly. So i asked them to refund or fulfill the missed item. They were only trying to drag the conversation by asking silly questions and finally provided a 63% refund after a great struggle. Very pathetic and irresponsible team.

Wasted lot of my time and cheated me. If the item had not been received by the customer, they are supposed to make a complete refund or fulfill the item. Instead they were pleading with me to accept a 63% refund and making a loss to me. I don't understand why the hell i need to pay for something that i have not received.

Worst customer service and a fraudulent company. Please do not order anything from this site or app. These people are cheating their customers. And they do not have a call center also to address customer issues. Very bad treatment.

Pissed with their behavior. Cheating companies will not be successful. You will pay for it club factory.

I have booked first time online with club factory.. The product sent is unfit and under size.. Hence needs replacement..
Not proper as shown in pic...
Pl refund the amount... Collect the article.
Pl. Send money to my bank. Credit card. Hdfc account...

Thanking you

Devended kr
[protected]...
Karnal 132001
Haryana... India
Ref. So6455477, wo6455477

@clubfactory

I am quite disappointed with the response i got from your side.

This sounds very unethical handling of customers queries.

Please do understand that i made return request within couple of minutes i looks at the product unboxing.

Return id : son[protected]

Request time : 2 nov 2017 3:00:18 pm

Now it is your duty to send a person at my doorstep to collect the poor quality product.

How can customer supposed to bare for the return of product charges?

Additionally, you are forcing the customer to make courier on their own and bare the courier charges even though poor quality product is totally fault from your side.

I also called the concerned person on given contact number : +91- [protected] and they also assured to initiate the return process in smooth fashion. Please check call logs for last couple of days as it must be get recorded for your satisfaction.

So, in any case, you must initiate your local supply chain person to collect the product and close the issue on high priority basis.

Thanks

Previos email conversastion from club factory

Subject: re: product quality issue : id / son[protected]


Dear,
You may return all items sold by club factory within 9 days of delivery for a refund, as long as it is unused and in a good condition.
*notice: underwear and swimwear are not allowed to be returned.

How to return
For non-quality related reason of return, you can raise a request to return your items with these simple steps:
1. Log into your account
2. Go to account - orders - paid orders -order detail page
3. Click on 'return' against the item you wish to return
4. Fill in the details and submit a return request
After submitting a return request, you'll see the detailed instructions regarding how to courier it back to us and get the refund.

*you are responsible for return shipping fees, and you need to return it by courier. All merchandise must be unworn and in the same condition as it was received, and must be returned in the original packaging.

For quality related reason of return, like defective/wrong/damaged product received, please contact support center.


[protected]@epiclouds.net
Best regards,
Kristina pinemon | best regards,

On 14-nov-2017 18:03, i wrote:

Hi,

I did make a buy transaction last week via your online portal. I just received the product at my doorstep.

Now what i received is extremely poor quality of product which i have never expected from your side.

Product id / return id : son[protected]

As i am frequent buyer from your webportal, it will be great if you ask somebody to collect the im-proper product. And revert back my refund amount.

Please see attached snapshot if you wants to track the product details. And again i kindly request you to initiate refund process and arrangement for product reshipping back to your outstation.

Thanks

I am arti sharma and i have ordered a product from your site and its really very bad and i want to return to and want my money back.

No one wants that type of product which is not good and still money is wasted. Please refund my money back.

Your team didn’t even reply for my questions your customer care support is very poor.

My order no is : so6666286
Handbags

Reagrds,
Arti sharma

Hi,

Order number:624213
Shipping courier :delhivery

I have received wrong products. It is so # when i applied for return order it has to be returned by yourself to the address mentioned in the courier. How do i need to return back.

And the quality of the product is poor which i dint except and worst tracking courier service.

I urge everyone not to order from this site

Still i don't received my order, i order 9 i teams worth rs 1163 which was i all ready paid by debit card. I have seen yesterday on order tracking that your order has been delivered, but still i don't get my order... I have attached the screen short in which you can see that.

Could you guys contact... Or deliver my order, i am feeling totally helpless

We have not received our product. Tracking no.[protected]. Order number so6689705 dated 05/11/2017
Pls clear we will received or not.
We have waiting for a long time.
This site is fake or real. I don't know but i m waiting for my order. If you don't deliver the parcel please refund money, because we have no extra money. This is rediculas experience from my life. Give the customer care number for india as we call...

Hi,
I have had ordered 6 items from club factory and after 3 days i was informed that 4 items were not available for which the refund has been done. I have yet not received the refund of those 4 item amounting to rs. 3940.10.
Order id - so6020632
Paytm transaction id - [protected]

The amount was said to be transferred to my paytm wallet but have cross checked with paytm and raised a complaint as they do it have any such refund initiated in my account. Please check and resolve at the earliest.

Recently i bought one jacket from club factory online shopping site with rs-633.73/- but the quality of clothes was not good as i expected and it was also too small which was ordered for me. And returned it by next day of my delivered date through dtdc courier charges an amount of rs-300/-but now as i rise for return and the customer service chat with me like i have to bare all expenses of shipping charges in both side whether it may for purchasing or return, it means they will return me only rs-504/. Also they dont have even hotline service to speak with this site. I am dealing with many online site like amazon, snap deal flip kart etc but they care about customers even they bare everything. But this club factory is very ridiculous service provider and fake they don't have email address.. So how could they are running this kind online site in india. Kindly concern department should look into this matter.

My order no.-so3753618 with tracking no.[protected] it was to be delivered on 24 sept i contacted many times regarding the issue bt dere was no action i filed complaint too still i failed to recieve the order i want my refund or the full order as soon as possible it was to be delivered through gati service i filed a complaint there i called as mch as possible kindly look into my order and give meh some sort of assurance of gettng back refund or the full order

I ordered a product with order no so6366217
Was supposed to deliver by 15th nov
Not yet delivered
It is stuck at delhi with delhivary services
Please resolve the issue as early as possible

Your order no. So6366217 has been shipped by delhivery. Your tracking number is[protected] here:

[clubfactory] payment for your order no. So6366217 on club factory app has been confirmed. You can check your order status in the app.

I ordered 22 items from club factory on 21/10/2017. My order no. Is so5806825. I received 21 items and one of 1 of them was out of stock so they said they will refund the amount. My refund id is sor[protected]. I received a message on 25/10/2017 that rs.100.27 is refunded but i didn't receive any amount. I paid through debit card sbi and my paytm transaction id is [protected]. It's been 20 days and i still didn't receive my money.

Hello,

I have made an order from club factory, order so4230554.
Firstly they took a long time to provide the order at my address. I checked the items and their quality. I am very much dissatisfied with the products.
The items quality is very bad and hence initiated a return request, and its been 30 days now still no action from their end.
Its an order of inr 2434.83 having 7 items.
Please take necessary action on this

I purchased a trouser of size 31 but received size 34. Order number so3555388
I returned the parcel using indian post as recommended by the site.
The tracking number ew[protected]in
When i tracked the i tracked the postal site it showed me order has been returned successfully. The customer care of club factory agreed of receiving return parcel and promised me refund within 8 business days. Now after 2 months they are denying receiving the parcel and didnt credit my money back.
A horrible fraud cheap site.

I had placed an order in the month of september and the delivery date of the same was on 22nd september... Its 13th november now and i have still not received my order... This is the worst service i have ever received on any website. Kindly look into the matter and if not able to resolve than refund my money.
Tracking number:[protected]
Order number: so3815927

[protected],, [protected],,
My order no is - so6850916
My tracking no is[protected]
My order is return because door lock out of pickup plz reached my order for me plz request except because this is my 4th order. How is possible that. So plz my complaint except because i’m very worry plz plz mujhe mera order pahucha dijiye ye mera 4th order he abhi tak kisi order me koi problem nahi ai but is order me problem a rahi he so plz request except kar lijiy

We have not received our product. Tracking no.[protected]. Order number so6303198
Pls clear we will received or not.
We have waiting for a long time.
This site is fake or real. I don't know but i m waiting for my order. If you don't deliver the parcel please refund money, because we have no extra money. This is rediculas experience from my life. Give the customer care number for india as we call.

I have ordered a tshirt on 18th october 2017 and now the date is 12th november 2017 but upto now there is no information regarding my product delivery. I also track my product but it is showing that i was arrived delhi since from 26th november. Very worst in delivering the products. Also there is no correct information about when the delivery will be. Also there is no gurantee for our money because they are using to pay money in online but produts are not delivering to the customer. Very worst.

I have placed an order on 3/11/2017 and the parcel has reached India by 6/11/2017 but after that there is no shipper available to pickup the parcel and deliver it to me. I have texted them continuously to arrange a different shipper and deliver the products but they are giving vague excuses and its just killing time. Can you please look into the matter and get my products delivered in a good condition.
Thanks & Regards,
Sarbani Deb.

I have ordered two products and made a payment online and it has said the i
Order is confirmed and the payment on my bank card got deducted and now they are sending a message saying the payment was failed what rubbish is this im extremely upset please get back to me as soon as possible if the order is cancelled i want my money refunded to my account immediately