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Club Factory Complaints & Reviews

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Updated: Sep 17, 2023
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Club Factory reviews & complaints page 274

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S
saroja b nayak
from Siliguri, West Bengal
Sep 19, 2017
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My name is saroja placed an order on club-factory official mobile app, order number is so3751036 on 6th september 2017, and today is[protected], till date i haven't received my order or no updates about the same. Now i want my money back, i want cancel that order and refund of rupees 658.69. Their app is so user unfriendly unable process my cancel.. They don't have a active customer support, i left a voice message on 15 sept. But didn't receive any call back from the company..
Ordered handbag and recieved it in very poor quality. The bead and zip of the bag get broken with in 2 days. I even raised complaint and asked for refund but they are not ready for it. Just messaging me to give compensation of $2 which is frustrating. There is no proper intereraction even. In total very poor service and waste of money and time.
I gave a order with order number SO12570541 on 19 January and now today on 27 January when I was tracking my order on the app it's showing cancelled but I did not cancel it so now I want to how will I get my money back pls credit my account back with the sum of 869 rupees.
Thanks
Girish
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    Samten Diksha Tamang
    from Dhupgari, West Bengal
    Sep 18, 2017
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    Address: Darjeeling, West Bengal, 734001
    Website: club factory

    There is a problem regarding my tracking no.
    I contact gati and they said that
    My tracking no. Is invalid.

    Order ÷ so4134422
    Tracking no. ÷[protected]

    And also twice my money has been deducted for the same product
    From my debit card.

    Kindly fixed my error tracking no.
    And inform me
    Why the money has been deducted twice for the same product from my debit card?

    I must say that i am very much disappointed
    With club factory

    So kindly fixed it soon

    Please fixed it soon
    I had ordered my stuff around 2 weeks ago and I had made payment with my debit card and my order has not been delivered till now
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      N
      Natasha2406
      from Mumbai, Maharashtra
      Sep 18, 2017
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      Address: 400092
      Website: clubfactory.com

      I had ordered 4 products on 25/07/2017.
      I received 3 products out of the 4 products.

      Item no. Cbs[protected] has not been received. I received the other orders on 12th august, 2017.

      Kindly look into the matter and help me out have been following up but dont know where to call club factory. I am a resident of mumbai.

      Also the tracking id for all the products is the same so difficult to track individual product.

      Order no: so2225877
      Tracking id:[protected]

      Either refund the amount or send the order at my residence and kindly revert.
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        V
        Vise Suohumvu
        from Bengaluru, Karnataka
        Sep 18, 2017
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        Address: Kutch, Gujarat
        Website: Club factory

        Dear sir,

        I have placed an order of 2 items on dated 8.9.2017 and my order no is so3679217 & so3678839 the last updated status showed flight delay dated 13.9.2017 few days back but now the present status shows in transit dated 9.9.2017. And my tracking no is[protected], i am so upset i[censored] could get my products after reading all the consumer complains. I couldn't find any appropriate customer care numbers also.
        Please help me how to track my order or how do i cancel and refund my money.
        I have done online transaction on 30/08/2017 from Club factory app and the item of
        There is a problem regarding my tracking no.
        I contact GATI and they said that
        My tracking no. Is invalid.

        Order.-SO3471450
        Tracking no. - EQ[protected]IN
        kindly please resolve this problem
        I ordered on 26th august and it was supposed to come on 13th September but still I didn't received it.
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          D
          deepak seml
          from Raipur, Chhattisgarh
          Sep 16, 2017
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          Address: 492099

          Dear Sir,

          I have done online transaction on 07/09/2017 from Club factory app and the item of Order No- SO3801624 has not delivered in my address . I would like to inform you that an amount of order is already deducted from my account. I tried calling all the customer care which i could not connect.

          so, consider my problem & update the latest status.
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            N
            naushin jamil
            from Aligarh, Uttar Pradesh
            Sep 16, 2017
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            Dear sir,

            I made an online transaction today (7/09/2017) on club factory app and the order no s03819221. I would like to inform you that an amount of rs 2330.60was deducted from my account. But on 11/09/2017 i recieved a msg that my order was cancelled and my money was refund was issued but no money was returned in my account
            More over there is no helpline number given on the site and also they provided mepaytm helpline number but the customer executive can not be contacted please help me get my money
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              S
              sanjayonlineshop
              from Jamshedpur, Jharkhand
              Sep 16, 2017
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              Address: East Singhbhum, Jharkhand

              I have got last information from clubfactory on 12.09.2017 at about 6.30 pm in respect of my order no. So3780495 and tracking number is[protected] as "your shipment is delhi gate way".
              After that, when i checked many and many times to gati they are telling it's invalid tracking number.

              It is very unfortunate, neither i received nor me communicated any information through sms / mail till now.

              Please let me know, how more days take to delivery.

              Complaint comments 2 comments updated: aug 17, 2017
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                P
                prameela m
                from Bengaluru, Karnataka
                Sep 15, 2017
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                Address: Bangalore, Karnataka, 566048

                Dear Sir,

                I made an online transaction today (15/09/2017) on Club factory app and the order no S04155446. I would like to inform you that an amount of Rs 2161.75 was twice deducted from my account. I tried calling all the customer care which i coudnt connect. I request you to refund one amount to my account.I made an online transaction today (15/09/2017) on Club factory app and the order no S04155446. I would like to inform you that an amount of Rs 2161.75 was twice deducted from my account. I tried calling all the customer care which i coudnt connect. I request you to refund one amount to my account
                Sep 11, 2017
                [email protected]'s response
                I perches ladies shoes but courier boy delivered gents shoes I am not satisfied this product please refund my money
                I ordered women offwhite overcoat with great look but I received white overcoat with a very cheap, unsatisfied and disappointed one. I want replacement or refund
                My last order was not recived my order no is.SO3431701
                I perches ladies shoes but courier boy delivered gents shoes please refund my money I am not satisfied this product
                On which address I want to send my return status
                money charged twice,
                i was told i failed to pay the first time and
                i tried for the second time. but they charged me twice
                i am so sad and angry now. i cannot contact the costomer care number.
                my second order id is 201709220503435873799
                amount. 3080
                name, tenzin lhamo(tour guide)
                please pay me back
                club factory app needs to be better.
                stop fooling people
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                  D
                  Dragjyoti Chahar
                  from Nagram, Uttar Pradesh
                  Sep 14, 2017
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                  Address: Bangalore, Karnataka
                  Website: Club factory

                  I ordered a pair odmf sandals which looked good in the pic but when i received them i was disappointed.
                  Those were totally different from what i saw.
                  I want to return these.
                  Please provide the address where should i courier these...in india
                  And please make it easy for the customers to return products.
                  Also i would like to add that please deliver what is described.
                  This is not a good deed to just cheat us..
                  [protected] debited amount 2217.11 at 15:48:22 from Axis Bank but no order generated. I have order for Fashion Basketball Shoes White & Red, 9 Please give my money back.
                  Cash paid, product till not received, last 10 days i am waiting, No mail i will give 2 mobile no, but no call received
                  Ordered stuffs from Club Factory worth Rs. 2250 dated on 7. 09. 2017. The money got deducted twice from my bank account for a single order. The order no. - SO3802937. Need to get my money back. Even the contact is not possible as the contact number provided online tends not being the correct one.
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                    H
                    Honey Thakur
                    Sep 14, 2017
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                    Address: Mohali, Punjab, 140603
                    Website: club factory

                    I have placed an order last night and my money i. E rs 1950 has been deducted from my account and i received an email that it has been confirmed than after that i receive an email from paytm that your transaction didn't went through please try again and on app the status is confirmed. Please help with it im not able to contact them the number mentioned on google is invalid
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                      S
                      snehal777
                      from Pune, Maharashtra
                      Sep 14, 2017
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                      Address: Pune, Maharashtra, 411014

                      I have made an order of some accessories and some kitchen tools from club factory, whose due date was 26 august, but till today, products are not delivered.
                      No call from club factory executives.
                      Also, i got call from "prime courier" ladies who are just giving me some random details. And not giving any valid steps to deliver product.
                      This is really annoying.
                      Sep 10, 2017
                      Akash Gadhave-deshmukh's response
                      Still I have not receive my missing product
                      I have order on 20th agust but out of 5, men brethable casual shoes is missing kindly check.& inform me as erly as possible.
                      I have got my product and it's showing missing
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                        V
                        varsha singh 17
                        from Delhi, Delhi
                        Sep 14, 2017
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                        Website: clubfactoryu india .com

                        Hello,

                        I have ordered 6 itmes from club factory on 8th september 2017. But the products are not been delivered yet. And no tracking records are shown. My order id is 201709071836448564881 and order no is so3828700, and my amount has also been deducted amounting to rs. 2315. Please let me know till when i will get my products or if not please refund my monehy. I just dont understand why dese online apps promises to deliver their product on time if its not possible by them. Screen shot of my payment confirmation and order id is given below.
                        Your payment to club factory india private limited was successful
                        Inbox
                        X
                        [protected]@paytm.com

                        Sep 8 (6 days ago)

                        To me

                        Hi there!

                        You just made a successful payment of rs. 2315.85 at club factory india private limited

                        For future reference, your order id is 201709071836448564881.

                        Thanks,

                        Paytm team
                        Available on

                        24x7 customer care

                        We would love to hear from you. Just write to us at [protected]@paytm.com.

                        Click here to reply or forward
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                        Do I have to send the parcel for return or your person will come and collect It????
                        And if I have to return it then what is the actual address where I can post It??
                        Do I have to mention any details about the product??
                        And after how many days I wl get the refund??
                        No amount will be deducted right??
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                          R
                          Rdharshini
                          from Ernakulam, Kerala
                          Sep 13, 2017
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                          Address: 600006

                          A top, that has been ordered about 1.5 months ago is still not delivered to the prescribed address and the worst part is there is no customer care number for club factory to reach out to. Please may i know the status of delivery and if it cant be done please do refund the money paid. The order number is "[protected]". I hope you do the needfull as soon as possible and please do publish a customer care number for the convienence of the users.
                          Sep 14, 2017
                          Updated by Rdharshini
                          I ordered a top about 1.5 months ago in club factory and yet to receive it till date. The worst part is there is no proper customer care number to contact and get a proper response to it. I kindly request you track my order and give me the assurance that it will be delivered and if it cannot be done, please do refund the money back as the wait has been to long. Order no[protected]
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                            rozy irfaan
                            from Coimbatore, Tamil Nadu
                            Sep 12, 2017
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                            Address: Madurai, Tamil Nadu, 625011
                            Website: Club factory

                            I am roshemeen irfaan.. I have shopped for rs 1630.07... I did payment through my debit card... N i even received a msg from club factory.. That payment is received order in dispatched n tracking i'd everything... But all of sudden now i am receiving a msg that it's unpaid.. Ur order is expired... I need my cash back.. Or my stuff... Never ever experienced like this in online shopping.. Just give my cash back
                            I am divya elsa. I have shopped for rs 329... I did payment through my debit card... And i even received a msg from club factory.. That payment is received order in dispatched n tracking i'd everything... But all of sudden now i am receiving a msg that it's unpaid.. Ur order is expired... I need my cash back..
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                              Reena Kaundal
                              from Mohali, Punjab
                              Sep 12, 2017
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                              Address: 160103
                              Website: Club factory

                              I ordered my items around more than 2weeks back. And on date 8 september their tracking details mentioned that i received product but actually i did not received my product at all. They reached my product at other place. When i asked to support center through message they replied me that i received my order but actually not. I want to know where it is. Their customer care is always busy. I called many times. My tracking number is eq[protected]in.
                              Seems like you guys are cheating consumers by putting lucrative chineses products online but no notification on the delivery bit or bothered to intimate consumers on their bought products . I'm awaiting a call from the delivery guy on the products purchased couple of days back
                              Same here i had ordred few items from club factory and were suppose to be delivered by 5th sep but still there is no update on where my product is!!! Where on app it shows that my product is already delivered and signed by me!! My Order ID is SO2981593
                              Hi All

                              I also did no revived order which i order month back order ...order number is SO5761888
                              Please be aware of these cheater site.
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                                rahulche
                                from Hyderabad, Telangana
                                Sep 10, 2017
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                                Address: Hyderabad, Andhra Pradesh

                                Made transaction on aug 26 th, got the confirmation on 31 st aug as they have delivered the products through gati and gave the link as track. Aftershipment.com/india-post. Then i clicked on the link the status is showing as pending form last 15 days. Not sure is they have delivered products re not through the courier services???. There is no customer care number as well to contact them. Its fake app. Please do band this app and do take the necessary actions.
                                Sir i ordered 28th august but my product not recieved yet they did not give me tracking num
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                                  Bhatjrr
                                  from Balasore, Odisha
                                  Sep 9, 2017
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                                  Address: Ranchi, Jharkhand, 834001
                                  Website: Club factory

                                  I ordered one shirt, one jacket and shoe but different between my ordered product and delivery product, all goods very cheap and low quality. I had paid 2700/- . This type or more better product is found Road in India, I suggest all you please don't ordered any product from this site .

                                  I have received ordered product but also size is differ ... club factory cloths size is Chinese people size ...
                                  Order not received and few items are out of stock...still waiting for the refund of the same
                                  Its been more than 21 days now
                                  Called Gati twice but no use
                                  Dont know where my order is at the moment
                                  Really disappointed with the app
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                                    J
                                    from Hyderabad, Telangana
                                    Sep 8, 2017
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                                    Address: Ranga Reddy, Andhra Pradesh, 500049
                                    Website: Clubfactory

                                    I have installed club factory app to check out some stuff. Later on i removed the app.
                                    After that in last week i received around 23 mails from paytm stating my transactions are getting failed with different amounts.
                                    It's a serious concern as i am not doing any transactions and still somewhere the app pick my account details and trying to get money from my wallet.
                                    This can't be autogenerated as the amount mentioned is mostly different.

                                    It's a threat to cyber security. Please take the concerned action
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                                      Rekha Musunuri
                                      from Suriapet, Telangana
                                      Sep 7, 2017
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                                      Placed order for 2350/- last week on 3rd september.. But later i received a mail saying that they are refunding the money, as couple of products are not available in stock. I was thinking they will ship the rest... But they didn't.. All products are still in the cart.. And getting a popup to place order for some more products for total rs1953/- to avoid shipping charges...
                                      Order no : so3620359
                                      Now i am unable to cancel the order.. No contact details.. Nothing...
                                      Kindly update status of my purchase of amount 306/- with Order id :201708271200074973546 asap.
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                                        S
                                        sridhar362
                                        Sep 7, 2017
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                                        Address: Gandhinagar, Gujarat
                                        Website: Clubfactory app

                                        I had ordered a shirt and i got it. But the quality is terrible like the worst i must say. So i want to return it. But they are playing game with me by sending fake return address. Also they do not have pick up service for return. They told me to courier the item to such an address which nowhere exists in google. I want take action against club factory company.
                                        Sep 07, 2017
                                        Updated by sridhar362
                                        The address does not exist in map.
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