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www.fromfactory.club
1.1
Updated: Mar 15, 2026
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Club Factory reviews & complaints page 272

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S
Sheenam Goyal
from Basti, Uttar Pradesh
Oct 6, 2017
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Dear sir,

I have ordered some products on 20th sept 2017 with order id : so4376159
Amount already paid online rs. 2142.33/- same day, its been more than a fortnight, still waiting for the delivery of the products.

Not getting any update regarding the same, other than shipped & delay with 5 days due to local national holiday.

Kindly request you to do the need full or if any issues refund the total amount i. E; rs. 2142.33/-

Regards
Sheenam goyal
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    O
    Oyesraju
    from Delhi, Delhi
    Oct 6, 2017
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    Address: 110046
    Website: www.fromfactory.club

    This is in reference to my order no. So4364151 placed on 20 sep 2017. I am not getting any information around this.
    I am not able to track my order, while doing this through gati website - it says invalid (Tracking id - x[protected].
    I called shipping costumer they told x21803443 is not a valid tracking id and there is no message, no email regarding delay of order.
    When i tried tracking through club factory app, its showing as (Your order might be delayed by 5 days due to local national holidays).

    So i request you to send docket no. And tracking id on ([protected]@gmail.com)...
    Kindly help me resolve this issue as soon as possible...
    Oct 06, 2017
    Updated by Oyesraju     I have alredy mail on [protected]@fromfactory.club
    Kindly help me resolve this issue as soon as possible...

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      V
      vijaypaliiitr
      from Bengaluru, Karnataka
      Oct 5, 2017
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      Address: Kanpur, Uttar Pradesh, 208017
      Website: www.fromfactory.club

      This is in reference to my order no. So4025860 placed on 11 sep 2017. I am not getting any information around this. I am not able to track my order, while doing this through gati website - it says invalid (Tracking id[protected]. When called to gati customer support, they said that tracking number is incorrect.
      When i tried tracking through club factory app, its showing as pending from last 11 days.

      Kindly help me resolve this issue as soon as possible, since i have paid for this order already and i am not able to fetch any info...
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        R
        rasharan
        from Mumbai, Maharashtra
        Oct 5, 2017
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        This is in reference to my order no. So44444428 placed on 21 sep 2017. I am not getting apt information around this. I am not able to track my order, while doing this through gati website - it says invalid (Tracking id[protected]. When called to gati customer support, they said that tracking number is incorrect.
        When i tried tracking through club factory app, its showing as pending from last 7 days.

        Kindly help me resolve this issue as soon as possible, since i have paid for this order already and i am not able to fetch any info...
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          G
          Gauri Bhatnagar
          from Mumbai, Maharashtra
          Oct 5, 2017
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          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
          Website: Club Factory

          This is in reference to my order no. 4456886 placed on 21 sep 2017. I am not getting apt information around this. I am not able to track my order, while doing this through gati website - it says invalid (Tracking id[protected]. When called to gati customer support, they said that tracking number is incorrect.
          When i tried tracking through club factory app, its showing as pending from last 7 days.

          Kindly help me resolve this issue as soon as possible, since i have paid for this order already and i am not able to fetch any info.
          View replies
          same is the case with me...they do not have COD option also
          Reply
          Same here.
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            P
            Pratiksha surana
            from Pune, Maharashtra
            Oct 5, 2017
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            Address: Pune, Maharashtra

            I have ordered some stuff from club factory, but due to the delivery date duration i have to cancel my order. So i did it. But i don't get my money till now. It's been a week to cancel my order and also there is no customer service number available for contact. I am totally disappointed by the service of club factory. So please kindly help me to get my money back as soon as possible.
            View replies
            I had ordered so called leather shoes, but the shoes are not fitting and also the shoes are not of leather but plastic it seems .
            i have emailed u about the return of shoes and seek a refund .tracking no.EQ[protected]IN, REF.SO3936925 WO[protected],
            PLX. DO THE NEEDFUL

            i want to return the shoes and want a refund of the amount paid .
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              N
              Nikita Ramteke
              from Nashik, Maharashtra
              Oct 5, 2017
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              Address: Nagpur, Maharashtra, 440013
              Website: club factory

              I had ordered few products from club factory but till date havent received any. The amount of rs 1500 has already been deducted from my account. The tracking no is x21803163. When i seached my parcel on gati site, they mentioned it as "no existent". I think club factory is fake and they are justing taking money from customers and not giving product. Can anyone tell whether the club factory is fake?
              View replies
              I had ordered few products from club factory but till date havens received any. The amount of Rs 927 has already been deducted from my account. The tracking no is[protected] and order no is SO4548105. When I seached my parcel on gati site, they mentioned it as "no existent". I think club factory is fake and they are justing taking money from customers and not giving product. Can anyone tell whether the club factory is fake?

              Please ans my gmail account id is [protected]@GMAIL.COM

              Regard

              Nitesh dhanwal
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                U
                Uditya
                from Bengaluru, Karnataka
                Oct 4, 2017
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                Respected sir/madam,

                I have done shopping in club factory app with order number so4514981

                Also paid 1745 rs online. However, it is still not delivered.

                Gati tracking can't find the order number.

                I feel like these are scam and parasites.

                Need immediate help as this kind of people will fool someone else again and will steal their hard earned money.

                All club factory scammers should die in pain.

                Thanks
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                  N
                  Nothern Zone
                  from Kulu, Himachal Pradesh
                  Oct 4, 2017
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                  Address: Chandigarh, Punjab

                  I think it's fake company, they charged me money and now there is no information about my tracking. I called the shipment company gati and they told me your tracking order is invalid... I submit my complaint to them but nobody called me from club factory. I am very upset... I paid the fees and now i can't do anything. Please don't buy product from club factory
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                    V
                    vivekvathare
                    Oct 4, 2017
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                    Address: Pune, Maharashtra, 411014
                    Website: Club factory

                    I have ordered 3 shoes on 10th sept. 2017 (Order number so3955091) and got all the packages today on 4th oct 2017, however the proposed date was 28th sep. 2017.
                    After waiting for so long i was so excited for the products, but i am so upset after watching the products. First the product was damaged and with no good quality, other shoes has color and size issues and the third one also has quality issues. I wanted to return all the products. Expecting at least a quick refund on the return order.
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                      S
                      Senridhi
                      from Nalagarh, Himachal Pradesh
                      Oct 3, 2017
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                      Address: Shimla, Himachal Pradesh, 171005
                      Website: Club factory

                      I placed my order on 23rd september 2017 for rs. 2500 or more which was approved on the next day n refund was made on 25th of september the next day., but till date i neither have got my order delivered not the refund.. As there is no customer care service no. Available so i am posting here, please deliver the said order as soon as possible and refund the amount of rs. 2351.92 soon..
                      My order no. Is so4104151
                      Refund reason is missing..
                      Kindly take immediate action.
                      View replies
                      My payment is successful but my order is not deliver. My order place date is 12 September 2017 and delivery date is 25 September 2017 but order is not deliver. I don't like your service...
                      Reply
                      I placed order on 5/09/17... expected delivery on 20th but still on today 28/09/2017.. i am not receiving any thing.. and i called on GATI courier, they told me no custom clearance from Club Factory Side... NOW what i do ?????????????????????????????
                      Reply
                      Ur update infrmation so lazy ...n ur delivered so late n fraud company n ur informaion wrong
                      Reply
                      I have order a product (Top & Dress) on 04.09.2017 but till date not received yet. my tracking Number: EQ[protected]I But no support from Club factory. Now how I can get my product?
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                        R
                        Rounak Bajaj7
                        from Delhi, Delhi
                        Sep 30, 2017
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                        I ordered 12 items on 6th september for my friend's birthday which was on 22 september. The time of delivery was expected to be 19th september
                        Today it is 30 september and i have not yet recieved those products. I have complained abiut it and they are saying that it is with the custom department. Now all of them are useless for me..
                        How can i return them now. Products are yet to be delivered
                        View replies
                        I have ordered two sweaters on the 5th of sept nad payment been made and deducted from my account and recently i got and email from your co, saying that the payment was not succefful and that the money will be credited to my account in 7 to 14 working days and now its been nearly a month that i have not received my money till date, , , , , Help...
                        Reply
                        I have odred.a dress and some ear rings on date 2sep 2017 and paid which had expected date of delivery is up to 20 sep but order is not received till 24 sep
                        Order no so3572046
                        Total payment is 1261.64 rs
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                          E
                          Evan Papang
                          from Balasore, Odisha
                          Sep 30, 2017
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                          Address: 793002

                          I have place an order with club factory for 3 itemson the3/09/2017 expected delivery on the 17/09/2017 and money paid in advance, but i came to know that it was held in delhi custom for edi, till now i am still expecting my order. This is my tracking no[protected] if it is not delivered by ist week of october as the customer care say then this office should banned and sue this company for so many complaints have been registerd against this company and have seen with the same problem. Please help
                          View replies
                          Ordered products from CLUB FACTORY on 01.09.2017
                          Gati docket number[protected]

                          Neither Club factory nor Gati knows when i will receive the products i have ordered 26 days back.
                          Reply
                          I have orderd 3 products i got 2 things and 1is pending and till nw i dint got tht and i dint got tracking number plzzhelp
                          Reply
                          I have order 1 jacket n the receiving date is 4 January but till now I haven't received the order
                          Order No-SO10211603
                          Tracking No[protected]
                          (Club factory)
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                            G
                            govind2372313
                            from Allahabad, Uttar Pradesh
                            Sep 30, 2017
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                            Address: Rewari, Haryana, 123401

                            I had purchased 4 items from clubfactory. Since all of these didnt were as per my expectations so i returned them back.

                            The return id for the same is son[protected] and the refund id is so3621797.

                            I have already got the refund of 3 items but the fourth one is still left. I will request you to please check into the matter and let me know why it has not been refunded and what is the likely date of this refund.
                            View replies
                            Its to complaint you that my order no 3746855 made on 6 seen has not reach yet. Now I want to cancel my order. Please refund my more in my account as seen as possible.
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                              D
                              divya2104
                              from Lucknow, Uttar Pradesh
                              Sep 29, 2017
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                              Address: Jaipur, Rajasthan, 302016

                              I have placed an order on club factory on 9th of september and the estimated delivery date was 27nd september which is not yet delivered its 29th sept and the status says that it is held in custom due to edi. I have contacted gati so many times but they declared that they will reach out to me once the package is cleared from custom in one or two weeks. I need my package as soon as possible.

                              This is highly irresponsible act. And a case of fraud.
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                                P
                                Poonam Angre
                                from Mumbai, Maharashtra
                                Sep 29, 2017
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                                I had placed my order - so3469568 on august 30th 2017, it was shipped by gati (Tracking number[protected] which i have not received yet.
                                Tried calling gati, they are saying the documents are not complete by club factory.

                                Here i am not getting what i ordered as club factory has not done the documentation correct. Is this the quality of service you provide? It is nearing to a month when i ordered and still not received the products.

                                Kindly pls do the needful to deliver my order asap.
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                                  S
                                  Shiwani soni
                                  from Sambalpur, Odisha
                                  Sep 29, 2017
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                                  Address: Jaipur, Rajasthan, 302004
                                  Website: Club factory

                                  Hi

                                  My name is shiwani. I have order a handbag from club factory but almost 20 days have been completed and i have not received anything. I can't track my order nd customer care no is not valid even your mail id also not valid. Please update me current status of my order.

                                  Product handbag
                                  Order no[protected]
                                  [protected]@gmail.com

                                  Contact me on urgent basis
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                                    M
                                    Mansi Raval
                                    from Ahmedabad, Gujarat
                                    Sep 28, 2017
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                                    Address: 382009
                                    Website: www.fromfactory.club

                                    I have placed an order on club factory on 4th of september and the estimated delivery date was 22nd september which is not yet delivered and the status says that it is held in custom due to edi. I have contacted gati many times but they told me that they will reach out to me once the package is cleared from custom. I need my package as soon as possible. Tracking id:[protected] and order id: so3681032.
                                    Sep 28, 2017
                                    Updated by Mansi Raval                                     Order is not Received by me yet*
                                    View replies
                                    I have ordered products from club factory on 4th September 2017 and delivery date was on 22nd September 2017 and yet order is not received. They already take more than 20 days for delivery and after than too product is not received til date.
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                                      S
                                      Saradha Natarajan
                                      from Chennai, Tamil Nadu
                                      Sep 28, 2017
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                                      Address: 600028

                                      The company has a really # service. Products should have been delivered a month ago and still no response from the company. I have been trying to cancel the order and get a refund of more than rs.3000 on my order but only the # automatic replies from the company which is highly annoying. I suggest everyone to not download the app or purchase anything from this website as their customer service is # #.
                                      View replies
                                      I had ordered a pair of formal shoes on 7th september worth rs.1105/-...And after making payment the delivery date they gave was 25th september...But still i havent received any order nor it is showing in tracking list...It says that tracking number is invalid or it just keeps processing on the same page showing nothing
                                      Reply
                                      Please Sir urgent requvired based, My Order No. SO3752507 I Have Not Recieved this Parcel longern 17 to 18 Days So I have Canceled This Order So Please Gide Me How to cacel this order Please Contect Me
                                      My Name is Niraj Raithatha
                                      Rajkot - Gujarat 360001
                                      M0 : [protected]
                                      Reply
                                      Sir I ordered a parcel from club factory and it was shipped to our country on time but I didn't get any call from the courier xpressbees so I didn't know whether it has arrived in our area or not.And now when I tracked my order it says shipped RTO . What does it mean sir? .Does that mean that my parcel is taken back again? But I've already paid my amount. it is prepaid .Sir please help me.
                                      Reply
                                      Sir please, I got aesaage that rto-notified cister cancelled the order.Bit I didn't cancel the order, make it sure that it should be delivered.
                                      Reply
                                      Hello sir my order no is SO60819236 I orded it on nov 6 n its expected delivery was on 19th but it came soon on 11th n we were NT available that day n we even informed the courier boy to delivery after 3 days he clearly agreed without any issues now wen I even called customer service then too I did NT recive my parcel yet n there is no msg that its getting dispatch but in club factory it shows rto notified wat does it mean huh.. I kindly request u I need my order to b delivered at any cost pls make sure of this...

                                      Thank you
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                                        A
                                        Anu Priya Choudhary
                                        from Jamshedpur, Jharkhand
                                        Sep 28, 2017
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                                        My order no. So3637267 has been cancelled itself making excuse o[censored]navailability of products. My refund id sor[protected] of amount rs. 383 is showing refunded but i haven't got it anywhere not in my club factory balance neither in paytm wallet and sor[protected] is not even refunded yet.
                                        What are you guys upto? It's been more that 20 days i guess and i didn't get any penny of it. Neither you had provided some country based customer service number. What am i supposed to do now? Please refund it asap.
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