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Club Factory Complaints & Reviews

www.fromfactory.club
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Updated: Mar 15, 2026
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Club Factory reviews & complaints page 275

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S
sridhar362
Sep 7, 2017
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Address: Gandhinagar, Gujarat
Website: Clubfactory app

I had ordered a shirt and i got it. But the quality is terrible like the worst i must say. So i want to return it. But they are playing game with me by sending fake return address. Also they do not have pick up service for return. They told me to courier the item to such an address which nowhere exists in google. I want take action against club factory company.
Sep 07, 2017
Updated by sridhar362 The address does not exist in map.
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    S
    Saranya selva raj
    from Chennai, Tamil Nadu
    Sep 6, 2017
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    Address: Pudukkottai, Tamil Nadu
    Website: Costomer compaliant -google

    Ordered some products for around rs 2500 on 20 august 2017 but after 28 i have to receive a mail on tracking no and confirmation. But still not received any products and there is no contact number also. They don't even reply to our queries online. Their customer support on chat on their app is also useless, they won't reply.

    And u have to send a invalid tracking no
    Eq[protected]in

    Please replay my order

    Order no. So3300355

    Mail id :[protected]@gmail.com
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      G
      guptaprachi007
      from Mumbai, Maharashtra
      Sep 6, 2017
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      Website: clubfactoryapp.com

      I ordered some products for around rs 3000 on 26 august 2017 but after 10 days also i have still not received any products and there is no contact number also. They don't even reply to our queries online. Their customer support on chat on their app is also useless, they won't reply.
      My money is at stake now.

      Order no. So3300355

      My mail id is - [protected]@gmail.com
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        J
        jrachit
        from Noida, Uttar Pradesh
        Sep 5, 2017
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        Address: New Delhi, Delhi, 1100166
        Website: Club factory

        I dint received one of the item from my ordered list of 4 items while the invoice contains the name of the missing item in it but i didn't received any item from the courier boy how shall i get the item now as i had already paid for it.. My order no. Was so3083669 i am unable to find your helpline no. Or mailing address so that i can talk to you and get confirmed about the matter behind. Please check it and i need my ordered item else i mail to consumer court and their is no use of shopping at your app.
        I want full amount of refund now i don't want any item.
        View replies
        Order number - SO3035550
        Paid date - 19.08.2017
        Total - 3 item not recived

        Paid rs - 1153
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          E
          Elizabeth Richard
          from Delhi, Delhi
          Sep 5, 2017
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          Address: Kolkata, West Bengal, 700071
          Website: CLUBFACTORY.com

          Dear club factory,

          I have made a payment of rs. 938/- for products purchased online on 28/8/2017 and also received an intimation from [protected]@paytm.com - re receipt of payment on 28/8/2017. Till date i have not received the items. Paytm should be sued as they are in pertnership with this fraud company. I am trying to get intouch with some people and go to consumer forum. Advice people not to make any transactions thru paytm at all to teach them a lesson. They should find out the credibility of companies they associate with and in a business i am sure they must have done so. So ppl lets get together and ask everyone not to deal with paytm in india at all.

          Please loon into these issues of else face the consequences.

          Elizabeth richard
          View replies
          Hi,

          my order id is SO3116471. I want to know the delivery date of my products.. the app doesn't allow to track the items.. it only reply to be patient about product.. how long will it take.. kindly resolve my problem as soon as possible...aalso the website doesn't provide any coustmer helpline number.. plzz fix this..
          Reply
          I ordered few t shirt but they were of wrong size and one t shirt was cancelled by them and no refund was given by them. They dont have proper service now when I'm asking for return pickup they say they cant. I have deliverd following items. But still no response from thier end and havnt received any amount. Kindly help in the matter. Please.
          Reply
          I want to know the delivery date of my products.The app doesn't allow to track the items. how long will it take.. kindly resolve my problem as soon as possible & also the website doesn't provide any coustmer helpline number.So please give some details..
          Reply
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            S
            sinha debasree
            from Mumbai, Maharashtra
            Sep 4, 2017
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            Hi club factory,

            Order id : 201709040802031955949.
            Amount : 1943.17
            Getaway : paytm/confirmed payment

            I have ordered more than 6 items. I cannot see any order item. No tracking can be done in the app. No order detail confirmation i have received, i have only received paytm transaction is successful. The money has been deducted from my account. No customer care number has been found for clubfactory.

            I have written several feedback. Hence no customer care executive call i have received. Please understand my money is important for me. And the number i'm giving you can contact on it. If you can find the order cann't be placed then please return my money asap.
            Sep 04, 2017
            Updated by sinha debasree             No item has been listed in the order section. It took paytm payment getway.

            Order date : 04th sep, 2017
            Items : jacket black, comb, shoe, makeup bag, bin liner 3pcs, t-shirt, bag etc.
            Transaction id : 201709040802031955949
            Amnt : rs. 1943/-
            Time : 13:34 pm ist.

            No customer care number. No assistance i'm getting from this app. No order item can be found after transaction has been made.
            Sep 04, 2017
            Updated by sinha debasree             if any customer care ID is available pls do let me know. this is nothing but a crime done by the company if this kind of bug is generating after transaction has been maid only.
            View replies
            SO no - 2364096, tracking no[protected] yet not received. No call from delivery boy. I am continusly messaging on contact us option at club factory app. No solution yet. Highly disappointed. Please deliver order on below address:
            Nestlé India Limited
            Village Maulingeum
            Bicholim Taluka
            Pin code 403504
            Bicholim, Goa
            Reply
            I have ordered in club factory before 2 week.
            And paid amount thru net banking as well.
            But still no response from your end.
            Order.no :[protected]
            I need some response from your end or please return the amount.
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              S
              Sneha Deotale
              from Mumbai, Maharashtra
              Sep 3, 2017
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              I had purchased 19 items from club factory in which most of them are large in size and very bad in quality.
              I need to return & get refund for those items. I have return my order to club factory on 19th aug 2017 but still i have not refund my money. Also no customer care contact no.
              I am struck now in followup for my moey.
              Club factory is such a fraud company which is there to only cheat the customers...
              View replies
              Sorry for above complaint.
              My transition in process.
              Sorry for in convinice .
              I have revived this msg now.
              Reply
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                S
                sudha4404
                from Bengaluru, Karnataka
                Sep 3, 2017
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                Address: 560048
                Website: club factory

                I had purchased 18 items from club factory in which most of them are damaged product.
                I need to return & get refund for those items but there is no proper guidelines for returning those items, also no customer contact number provided.
                I am struck now in returning those items.
                Club factory is such a fraud company which is there to only cheat the customers.
                View replies
                Hii, I had placed an order on 16th august ... haven't received yet... kindly check and plz the order as soon as possible ... ordered a lot of stuff and have ordered it many times this is the first time something like this is happening ... plz revert back soon... waiting for the order to be received ... thanks
                Order no.- SO2915754
                Reply
                Damaged product and customer care is not responding
                Reply
                Damaged product return request
                Reply
                I got damaged product cloth quality and stitching was worest I wanted to return that and get refund order no SO58823608 [protected]@gmail.com it's not bad it's worst
                Reply
                I got damaged product cloth quality and stitching was worest I wanted to return that and get refund order no SO58823608 [protected]@gmail.com it's not bad it's worst
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                  V
                  Vaamakshe Singh
                  from Bengaluru, Karnataka
                  Sep 3, 2017
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                  I have placed order for 500 just to check on genuinity of the the company and to my knowledge its is fake and mislead the consumer by showing products which are irrestible but when they actually arrive its horrible and moreover there is no cod and no tracking number sent when the order is placed and on top of it i just received the message saying that my payment was unsuccessful and to repay... Very disappointed
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                    A
                    Aush kumar Jha
                    from Delhi, Delhi
                    Sep 2, 2017
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                    Address: New Delhi, Delhi, 110086

                    I have ordered a jacket that i have ordered from the jacket club factory. It is china's goods. I had invited the jacket medium size but i'm getting smaller. I need a big size. Please change this jacket and give me bigger size. Name ayush
                    Phone number =[protected]
                    Address =g -2/3 budh vihar phase -1 delhi =86 near laxmi narayan mandir. Pin code =110086
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                      A
                      Akansha Watnani
                      from Mundi, Madhya Pradesh
                      Sep 2, 2017
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                      Address: Durg, Chhattisgarh

                      I dint received one of the item from my ordered list of 9 items while the invoice contains the name of the missing item in it but i actually received only 8 items inside how shall i get the item now as i had already paid for it.. My order no was so2976636 i am unabke to find your helpline no. Or mailing address so that i can talk to you and get confirmed about the matter behind. Please check it and i need my ordered item else their is no use of shopping at your app i should stop it...
                      View replies
                      I ordered a few things on 15th August and they requested about 12 days for the delivery.
                      But still not arrived. Please do it fast. It said the courrier received it but no information about the courier company.
                      Also make a customer care number.
                      Thank you.
                      Reply
                      I ordered things valuing more than 4 thousands rupees but yet have not received the package and am not even able to track my order.
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                        R
                        Radhika Kalantri
                        from Pune, Maharashtra
                        Sep 1, 2017
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                        I ordered some products on 18th august its been 15 days and i haven't received my parcel yet and there are no updates regarding when will it be delivered and the amount is 4600 please help me will i get my parcel or will i not get. If not how can i get my money back please tell me and if i want to return the products how can i return them in case of low quality products!

                        Radhika kalantri
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                          S
                          Shrifal
                          from Ahmedabad, Gujarat
                          Sep 1, 2017
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                          Address: 365620

                          I have ordered few things from club factory and online payment. But till date no deliver from your side. Kindly deliver my items as early as possible because it's been 15 days and it should not take more than 15days. Kindly update.
                          My order no. So3106755 has been shipped by gati. Your tracking number is eq[protected]in. Here: http://track.aftership.com/india-post/EQ[protected]
                          But order is not deliver.
                          I can't give a call, because i can't even find a contact number.
                          Either i complain for indian consumer court forum.

                          Shrifal pathar
                          814pu23171
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                            ananth1411
                            from Visakhapatnam, Andhra Pradesh
                            Aug 30, 2017
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                            Address: 500050

                            I have order for two no. Shows on 29.08.2017.
                            I have paid the amount through net banking for the amount of rs.1178.04
                            Confirmed order with no. So3441092

                            Next few min i received mail as order was failed.
                            Amount will refund in account
                            But till now i did't received amount and any masg for the club factory
                            Pl help me out from this issue.

                            Acct no:[protected]
                            Sbh
                            Anand nagar, khairatha bad, hyderabad, telangana state.
                            Sbhy0020318
                            View replies
                            Dear Team

                            I was Ordered Casual Business Flats Shoes 24th august order no. is SO3227437 . Can you this ordered delivered before 31st August ...

                            Please ...help for this
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                              M
                              Mona Devani
                              from Rajkot, Gujarat
                              Aug 30, 2017
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                              Address: Junagadh, Gujarat, 362266
                              Website: Club factory

                              I am getting back amount of ma one one product atlst they should upload in aap that stock is not available so w will not order it or expect it n i have ordered it on 19th of august i didn't get ma order at ma place n even no any updates regarding it except about fund return that is only for one product afterwards they have returned amount of another product still they are not informing to irresponsible work
                              View replies
                              There was only one product of which payment was due however when I paid they deducted the entire amount again for all the products... can anyone on urgent basis contact me this is not acceptable... I want refund of my amount
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                                N
                                Ns Sisodiya
                                from Dahod, Gujarat
                                Aug 30, 2017
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                                Address: Kota, Rajasthan, 324005
                                Website: CLUB FACTORY MOBILE APP

                                I was make a order but my order wasn't delivered to me and i was punch order before very long time and i was order value already paid in advance by net banking & paytm so please i want to help i this meter and then i am checking the my order status so only one status show very long time the status is your order has been shipped to club factory distribution center. After receiving your order from different factories. We will pack your items and schedule the shipping service. It takes about 2-5 busness days.
                                View replies
                                My watch is not Delivery
                                Reply
                                I beg to say to that my order has been shipped to club factory distribution center.And"over to 2-5 business days" but not receive my couirer.
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                                  N
                                  namrata mani
                                  from Noida, Uttar Pradesh
                                  Aug 29, 2017
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                                  Unfortunately i got wrong size shoes... It is ok... I told them, request a no. Of times to plz send ur delivery boy to take the parcel... They told me go to return centre... It is inconvenience for me... I cannot go there... I have my office how can i manage to go there... I request them... Even beg but they send me laughing stickers... Is it ur behaviour to ur customers?... Cannot u send ur delivery boy?... Why it is so difficult for u?... U did mistake... U send me wrong product... And am suffering from a no. Of days... Plz i still request u... Kindly send ur delivery boy... Its an request... Its an humble request... Please please
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                                    H
                                    Hitesh solanki19
                                    from Mumbai, Maharashtra
                                    Aug 29, 2017
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                                    Address: Thane, Maharashtra, 401303

                                    Dear Team

                                    Order id : SO3056177

                                    Its worst website i feel because almost 10 days has been passed waiting for delivery if my order doesnt deliver in next 2-3 days i will publishes this website on social media for this bad services i[censored] doent have stock than why u sale such product want call or update on urgent basis.

                                    REGARDS
                                    HITESH Solanki
                                    Mob[protected]
                                    View replies
                                    Iam ordered a jacket but they took the money when online payment and didn't placed the order. I need my money.
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                                      parg
                                      from Noida, Uttar Pradesh
                                      Aug 29, 2017
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                                      1. Id :- sangeeta gupta
                                      2. Order no :- so2808790
                                      3. Tracking id :[protected] wrong necklace delivered without information to us. Why should we bear postal cost. Reply asap its your fault if you don't have same set then call us ask us for another choice how could you send by your wish. Now take your wrong set back and refund my money. Please take an immediate actionwhy you trouble consumers. If you assured provided right products then provide it why this cheating fraud you people done with your customers?
                                      Aug 25, 2017
                                      [email protected]'s response                                       Please look the damage picture which i want to return pleas help me out

                                      View replies
                                      Hello Team,

                                      I Order canvas leisure shoes Blue shoes Size 8 but i received damage product and small size which is want to return or refund please help me out my Order Number: SO2804926 my email id is rmehta.[protected]@gmail.com or mobile :[protected]
                                      Reply
                                      I have made the payment of 2005.5/- for club factory, payment deducted from my account but order status is showing unpaid please help me
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                                        loriann
                                        Aug 29, 2017
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                                        I ordered 2 pairs of shoes from your company. I ordered a pair of women's casual canvas shoes and a pair of women's peking cloth dance shoes. They both arrived today. I just love them! But they are both 1 size too small. When i filled out my order, they showed a conversion chart to let me know what size they would be in the united states. I wear a size 9 and that's what i ordered. When i put them on, they were too tight on my feet. I have no idea where to send them or how to exchange them. I want the shoes, just in a bigger size.
                                        Aug 29, 2017
                                        Updated by loriann                                         Please let me know how to contact you, or where to exchange the shoes
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