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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
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Club Factory reviews & complaints page 275

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S
Saranya selva raj
from Chennai, Tamil Nadu
Sep 6, 2017
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Address: Pudukkottai, Tamil Nadu
Website: Costomer compaliant -google

Ordered some products for around rs 2500 on 20 august 2017 but after 28 i have to receive a mail on tracking no and confirmation. But still not received any products and there is no contact number also. They don't even reply to our queries online. Their customer support on chat on their app is also useless, they won't reply.

And u have to send a invalid tracking no
Eq[protected]in

Please replay my order

Order no. So3300355

Mail id :[protected]@gmail.com
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    G
    guptaprachi007
    from Mumbai, Maharashtra
    Sep 6, 2017
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    Website: clubfactoryapp.com

    I ordered some products for around rs 3000 on 26 august 2017 but after 10 days also i have still not received any products and there is no contact number also. They don't even reply to our queries online. Their customer support on chat on their app is also useless, they won't reply.
    My money is at stake now.

    Order no. So3300355

    My mail id is - [protected]@gmail.com
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      J
      jrachit
      from Noida, Uttar Pradesh
      Sep 5, 2017
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      Address: New Delhi, Delhi, 1100166
      Website: Club factory

      I dint received one of the item from my ordered list of 4 items while the invoice contains the name of the missing item in it but i didn't received any item from the courier boy how shall i get the item now as i had already paid for it.. My order no. Was so3083669 i am unable to find your helpline no. Or mailing address so that i can talk to you and get confirmed about the matter behind. Please check it and i need my ordered item else i mail to consumer court and their is no use of shopping at your app.
      I want full amount of refund now i don't want any item.
      View replies
      Order number - SO3035550
      Paid date - 19.08.2017
      Total - 3 item not recived

      Paid rs - 1153
      Reply
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        E
        Elizabeth Richard
        from Delhi, Delhi
        Sep 5, 2017
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        Address: Kolkata, West Bengal, 700071
        Website: CLUBFACTORY.com

        Dear club factory,

        I have made a payment of rs. 938/- for products purchased online on 28/8/2017 and also received an intimation from [protected]@paytm.com - re receipt of payment on 28/8/2017. Till date i have not received the items. Paytm should be sued as they are in pertnership with this fraud company. I am trying to get intouch with some people and go to consumer forum. Advice people not to make any transactions thru paytm at all to teach them a lesson. They should find out the credibility of companies they associate with and in a business i am sure they must have done so. So ppl lets get together and ask everyone not to deal with paytm in india at all.

        Please loon into these issues of else face the consequences.

        Elizabeth richard
        View replies
        Hi,

        my order id is SO3116471. I want to know the delivery date of my products.. the app doesn't allow to track the items.. it only reply to be patient about product.. how long will it take.. kindly resolve my problem as soon as possible...aalso the website doesn't provide any coustmer helpline number.. plzz fix this..
        Reply
        I ordered few t shirt but they were of wrong size and one t shirt was cancelled by them and no refund was given by them. They dont have proper service now when I'm asking for return pickup they say they cant. I have deliverd following items. But still no response from thier end and havnt received any amount. Kindly help in the matter. Please.
        Reply
        I want to know the delivery date of my products.The app doesn't allow to track the items. how long will it take.. kindly resolve my problem as soon as possible & also the website doesn't provide any coustmer helpline number.So please give some details..
        Reply
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          S
          sinha debasree
          from Mumbai, Maharashtra
          Sep 4, 2017
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          Hi club factory,

          Order id : 201709040802031955949.
          Amount : 1943.17
          Getaway : paytm/confirmed payment

          I have ordered more than 6 items. I cannot see any order item. No tracking can be done in the app. No order detail confirmation i have received, i have only received paytm transaction is successful. The money has been deducted from my account. No customer care number has been found for clubfactory.

          I have written several feedback. Hence no customer care executive call i have received. Please understand my money is important for me. And the number i'm giving you can contact on it. If you can find the order cann't be placed then please return my money asap.
          Sep 04, 2017
          Updated by sinha debasree           No item has been listed in the order section. It took paytm payment getway.

          Order date : 04th sep, 2017
          Items : jacket black, comb, shoe, makeup bag, bin liner 3pcs, t-shirt, bag etc.
          Transaction id : 201709040802031955949
          Amnt : rs. 1943/-
          Time : 13:34 pm ist.

          No customer care number. No assistance i'm getting from this app. No order item can be found after transaction has been made.
          Sep 04, 2017
          Updated by sinha debasree           if any customer care ID is available pls do let me know. this is nothing but a crime done by the company if this kind of bug is generating after transaction has been maid only.
          View replies
          SO no - 2364096, tracking no[protected] yet not received. No call from delivery boy. I am continusly messaging on contact us option at club factory app. No solution yet. Highly disappointed. Please deliver order on below address:
          Nestlé India Limited
          Village Maulingeum
          Bicholim Taluka
          Pin code 403504
          Bicholim, Goa
          Reply
          I have ordered in club factory before 2 week.
          And paid amount thru net banking as well.
          But still no response from your end.
          Order.no :[protected]
          I need some response from your end or please return the amount.
          Reply
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            S
            Sneha Deotale
            from Mumbai, Maharashtra
            Sep 3, 2017
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            I had purchased 19 items from club factory in which most of them are large in size and very bad in quality.
            I need to return & get refund for those items. I have return my order to club factory on 19th aug 2017 but still i have not refund my money. Also no customer care contact no.
            I am struck now in followup for my moey.
            Club factory is such a fraud company which is there to only cheat the customers...
            View replies
            Sorry for above complaint.
            My transition in process.
            Sorry for in convinice .
            I have revived this msg now.
            Reply
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              S
              sudha4404
              from Bengaluru, Karnataka
              Sep 3, 2017
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              Address: 560048
              Website: club factory

              I had purchased 18 items from club factory in which most of them are damaged product.
              I need to return & get refund for those items but there is no proper guidelines for returning those items, also no customer contact number provided.
              I am struck now in returning those items.
              Club factory is such a fraud company which is there to only cheat the customers.
              View replies
              Hii, I had placed an order on 16th august ... haven't received yet... kindly check and plz the order as soon as possible ... ordered a lot of stuff and have ordered it many times this is the first time something like this is happening ... plz revert back soon... waiting for the order to be received ... thanks
              Order no.- SO2915754
              Reply
              Damaged product and customer care is not responding
              Reply
              Damaged product return request
              Reply
              I got damaged product cloth quality and stitching was worest I wanted to return that and get refund order no SO58823608 [protected]@gmail.com it's not bad it's worst
              Reply
              I got damaged product cloth quality and stitching was worest I wanted to return that and get refund order no SO58823608 [protected]@gmail.com it's not bad it's worst
              Reply
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                V
                Vaamakshe Singh
                from Bengaluru, Karnataka
                Sep 3, 2017
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                I have placed order for 500 just to check on genuinity of the the company and to my knowledge its is fake and mislead the consumer by showing products which are irrestible but when they actually arrive its horrible and moreover there is no cod and no tracking number sent when the order is placed and on top of it i just received the message saying that my payment was unsuccessful and to repay... Very disappointed
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                  A
                  Aush kumar Jha
                  from Delhi, Delhi
                  Sep 2, 2017
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                  Address: New Delhi, Delhi, 110086

                  I have ordered a jacket that i have ordered from the jacket club factory. It is china's goods. I had invited the jacket medium size but i'm getting smaller. I need a big size. Please change this jacket and give me bigger size. Name ayush
                  Phone number =[protected]
                  Address =g -2/3 budh vihar phase -1 delhi =86 near laxmi narayan mandir. Pin code =110086
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                    A
                    Akansha Watnani
                    from Mundi, Madhya Pradesh
                    Sep 2, 2017
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                    Address: Durg, Chhattisgarh

                    I dint received one of the item from my ordered list of 9 items while the invoice contains the name of the missing item in it but i actually received only 8 items inside how shall i get the item now as i had already paid for it.. My order no was so2976636 i am unabke to find your helpline no. Or mailing address so that i can talk to you and get confirmed about the matter behind. Please check it and i need my ordered item else their is no use of shopping at your app i should stop it...
                    View replies
                    I ordered a few things on 15th August and they requested about 12 days for the delivery.
                    But still not arrived. Please do it fast. It said the courrier received it but no information about the courier company.
                    Also make a customer care number.
                    Thank you.
                    Reply
                    I ordered things valuing more than 4 thousands rupees but yet have not received the package and am not even able to track my order.
                    Reply
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                      R
                      Radhika Kalantri
                      from Pune, Maharashtra
                      Sep 1, 2017
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                      I ordered some products on 18th august its been 15 days and i haven't received my parcel yet and there are no updates regarding when will it be delivered and the amount is 4600 please help me will i get my parcel or will i not get. If not how can i get my money back please tell me and if i want to return the products how can i return them in case of low quality products!

                      Radhika kalantri
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                        S
                        Shrifal
                        from Ahmedabad, Gujarat
                        Sep 1, 2017
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                        Address: 365620

                        I have ordered few things from club factory and online payment. But till date no deliver from your side. Kindly deliver my items as early as possible because it's been 15 days and it should not take more than 15days. Kindly update.
                        My order no. So3106755 has been shipped by gati. Your tracking number is eq[protected]in. Here: http://track.aftership.com/india-post/EQ[protected]
                        But order is not deliver.
                        I can't give a call, because i can't even find a contact number.
                        Either i complain for indian consumer court forum.

                        Shrifal pathar
                        814pu23171
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                          ananth1411
                          from Visakhapatnam, Andhra Pradesh
                          Aug 30, 2017
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                          Address: 500050

                          I have order for two no. Shows on 29.08.2017.
                          I have paid the amount through net banking for the amount of rs.1178.04
                          Confirmed order with no. So3441092

                          Next few min i received mail as order was failed.
                          Amount will refund in account
                          But till now i did't received amount and any masg for the club factory
                          Pl help me out from this issue.

                          Acct no:[protected]
                          Sbh
                          Anand nagar, khairatha bad, hyderabad, telangana state.
                          Sbhy0020318
                          View replies
                          Dear Team

                          I was Ordered Casual Business Flats Shoes 24th august order no. is SO3227437 . Can you this ordered delivered before 31st August ...

                          Please ...help for this
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                            M
                            Mona Devani
                            from Rajkot, Gujarat
                            Aug 30, 2017
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                            Address: Junagadh, Gujarat, 362266
                            Website: Club factory

                            I am getting back amount of ma one one product atlst they should upload in aap that stock is not available so w will not order it or expect it n i have ordered it on 19th of august i didn't get ma order at ma place n even no any updates regarding it except about fund return that is only for one product afterwards they have returned amount of another product still they are not informing to irresponsible work
                            View replies
                            There was only one product of which payment was due however when I paid they deducted the entire amount again for all the products... can anyone on urgent basis contact me this is not acceptable... I want refund of my amount
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                              N
                              Ns Sisodiya
                              from Dahod, Gujarat
                              Aug 30, 2017
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                              Address: Kota, Rajasthan, 324005
                              Website: CLUB FACTORY MOBILE APP

                              I was make a order but my order wasn't delivered to me and i was punch order before very long time and i was order value already paid in advance by net banking & paytm so please i want to help i this meter and then i am checking the my order status so only one status show very long time the status is your order has been shipped to club factory distribution center. After receiving your order from different factories. We will pack your items and schedule the shipping service. It takes about 2-5 busness days.
                              View replies
                              My watch is not Delivery
                              Reply
                              I beg to say to that my order has been shipped to club factory distribution center.And"over to 2-5 business days" but not receive my couirer.
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                                N
                                namrata mani
                                from Noida, Uttar Pradesh
                                Aug 29, 2017
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                                Unfortunately i got wrong size shoes... It is ok... I told them, request a no. Of times to plz send ur delivery boy to take the parcel... They told me go to return centre... It is inconvenience for me... I cannot go there... I have my office how can i manage to go there... I request them... Even beg but they send me laughing stickers... Is it ur behaviour to ur customers?... Cannot u send ur delivery boy?... Why it is so difficult for u?... U did mistake... U send me wrong product... And am suffering from a no. Of days... Plz i still request u... Kindly send ur delivery boy... Its an request... Its an humble request... Please please
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                                  H
                                  Hitesh solanki19
                                  from Mumbai, Maharashtra
                                  Aug 29, 2017
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                                  Address: Thane, Maharashtra, 401303

                                  Dear Team

                                  Order id : SO3056177

                                  Its worst website i feel because almost 10 days has been passed waiting for delivery if my order doesnt deliver in next 2-3 days i will publishes this website on social media for this bad services i[censored] doent have stock than why u sale such product want call or update on urgent basis.

                                  REGARDS
                                  HITESH Solanki
                                  Mob[protected]
                                  View replies
                                  Iam ordered a jacket but they took the money when online payment and didn't placed the order. I need my money.
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                                    P
                                    parg
                                    from Noida, Uttar Pradesh
                                    Aug 29, 2017
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                                    1. Id :- sangeeta gupta
                                    2. Order no :- so2808790
                                    3. Tracking id :[protected] wrong necklace delivered without information to us. Why should we bear postal cost. Reply asap its your fault if you don't have same set then call us ask us for another choice how could you send by your wish. Now take your wrong set back and refund my money. Please take an immediate actionwhy you trouble consumers. If you assured provided right products then provide it why this cheating fraud you people done with your customers?
                                    Aug 25, 2017
                                    [email protected]'s response                                     Please look the damage picture which i want to return pleas help me out

                                    View replies
                                    Hello Team,

                                    I Order canvas leisure shoes Blue shoes Size 8 but i received damage product and small size which is want to return or refund please help me out my Order Number: SO2804926 my email id is rmehta.[protected]@gmail.com or mobile :[protected]
                                    Reply
                                    I have made the payment of 2005.5/- for club factory, payment deducted from my account but order status is showing unpaid please help me
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                                      L
                                      loriann
                                      Aug 29, 2017
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                                      I ordered 2 pairs of shoes from your company. I ordered a pair of women's casual canvas shoes and a pair of women's peking cloth dance shoes. They both arrived today. I just love them! But they are both 1 size too small. When i filled out my order, they showed a conversion chart to let me know what size they would be in the united states. I wear a size 9 and that's what i ordered. When i put them on, they were too tight on my feet. I have no idea where to send them or how to exchange them. I want the shoes, just in a bigger size.
                                      Aug 29, 2017
                                      Updated by loriann                                       Please let me know how to contact you, or where to exchange the shoes
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                                        P
                                        Parameshwar Solanki
                                        from Adoni, Andhra Pradesh
                                        Aug 28, 2017
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                                        Address: Hyderabad, Andhra Pradesh, 502001

                                        I,, parameshwar,, booked 3 products with order no: so2771610 on 12/8/2017 from club factory... I received only 2 products on 26/8/17. One was missing... Or undelivered to me..
                                        Item that was not delivered to me was :casual business wallet...
                                        I have email it, but no service reply... No customer care number also...
                                        In app, it is showing successfully shipped...
                                        View replies
                                        My order no is SO2589659 want to return an item quality and color were not good
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