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www.fromfactory.club
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Updated: Mar 15, 2026
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Club Factory reviews & complaints page 30

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R
RAimAitch
from Ahmedabad, Gujarat
Mar 7, 2020
Resolved
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Address: 5/Panchratna Society, Visnagar Link Road,, behind R. R. Petrol pump, Mehsana, Gujarat, 384001

I ordered two thing from club factory on[protected]+235). After constantly showing my order is being prepared for 10 days they suddenly sent me messages that one product went out of stock. They refunded 250. And then yesterday 7 march they sent me messages that another product went out of stock even though it reached at costoms in india. I opened refund details in application. It was showing 234 rupees refund instead of 235. I talked to customer care they told me 'due to "cross country transaction", one rupee is deducted'. This kind of rubbish reason they gave me. And have cheated me. Are they playing with customers money. They keep the money for some tims and then tells us product went out of stock and gives less and deducted money.
Mar 9, 2020
Complaint marked as Resolved 
No steps have been taken from club factory and here it says resolved. Why? Is Club factory providing wrong information to consumercomplaint.in and you guys showing it is resolved but i haven't got my refund yet.
Mar 07, 2020
Updated by RAimAitch Order number : SO[protected]
I have attached all the screenshot for reference.
I ordered two thing from club factory on[protected]+235). After constantly showing my order is being prepared for 10 days they suddenly sent me messages that one product went out of stock. They refunded 250. And then yesterday 7 march they sent me messages that another product went out of stock even though it reached at Costoms in India. I opened refund details in application. It was showing 234 rupees refund instead of 235. I talked to customer care they told me 'due to "cross country transaction", one rupee is deducted'. This kind of rubbish reason they gave me. And have cheated me. Are they playing with customers money. They keep the money for some tims and then tells us product went out of stock and gives less and deducted money.
Mar 07, 2020
Updated by RAimAitch I feel very disgusting that i trusted this ###. They are just players. Do not ever buy from them. First of all they take full advance payment for free delivery. And then after 15 days they just tell you that your order has went out of stock and refund money with any deduction amount. So Inshort it is a fraud company. And when you try to talk to their CUSTOMER CARE, they are just sitting their to give you copy paste sorry for the inconvenience caused. They will not ever listen to what you say they will just give you ###/rubbish/ant-shant answers. Beware.
Mar 07, 2020
Updated by RAimAitch This is the situation at customer care on facebook messenger. No answers from them.

Mar 09, 2020
Updated by RAimAitch Issue Not yet resolved. Haven't received refund. They says we have refunded and here i haven't received.
View replies
My return order has been rejected please look into it and refund my money I'm very poor person if you are not going to refund it than give my order back.please refund my money back. Please refund my money. Please refund my money
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    R
    Rajitkumar Sarma
    Mar 7, 2020
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    Address: My address, Thane, Maharashtra, 400604

    Order no. So[protected] is m3 band (Wrist watch) was ordered when i received the order it was covered by distributer with their seal and inside
    Cover there is a box of m3 band which is open without seal of m3 so any one can easily replace new m3 band with
    Damaged one and the m3 band which i received is not working with blank screen and when i plug in to charge it is not chargeing and screen is blank
    View replies
    I can't login in my account it always shows number and email not registered ..i still have order to be deliver and more things to order..please fixed my order.
    Reply
    I have purchased a t-shirt on club factory..And i also paid for that in online. But not yet i got that product. I got info that pick up was failed. Since i didn't get any call or sms about the delivery. Please resolve this problem
    Reply
    Hi,
    i ordered the product on 09th of this month but till now i dint received my order can u confirm when it will be delivered other wise can you share the contact number or email id
    Reply
    Product not received even after 30 days. Shows pickup failed. Support queried it showd out of stock, struck in godown. No reply on chat.
    Reply
    Karthigaa Semmal's reply, Feb 13, 2020
    Sum1 please respond
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      B
      beitia
      Mar 7, 2020
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      Address: 43,M.M.FEEDER ROAD, KOL - 700057, 700057

      I purchased a jacket from club factory. But the color of the jacket was wrong. So i requested them to refund the product. Company take back the product on 23.02.2020 at the time 22.00.33. As per their terms & conditions i processed refund system. But after withdraw process, always the process being failed after some time of processing and not yet refund my money back till date. Return id : son[protected]. So please arrange to refund my money back.
      View replies
      I have bought a watch from club factory. The quality for the same was not as expected so I have make a request to return the same. The item was picked successfully however money was not refunded by saying that request was rejected by seller. Also, there is no contact number of seller. Kindly help on this matter.
      Reply
      Order quality is very bad, online showing product good but order received after product is very bad, not satisfied product and entire different product.product no :sms01002368
      Reply
      My amount is not come back this app cheating me I loss my amount of 494. That product is aldredy pickup at club factory courier boy but my amount is not come back my order number is SO[protected]
      Reply
      Jeevitha Jeevitha's reply, Mar 2, 2020
      Fack delivery that app is aldredy pickup back my product but my amount is not come back this app is cheating me I want my amount
      It Is fake product
      Reply
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        B
        Bindu H Bindu H
        from Bengaluru, Karnataka
        Mar 7, 2020
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        Address: #21, 4th Cross. Baddi Krishnappa Layout, Near Gangama Temple Road, Mahadevpura Outer Ring Road, Bangalore - 560048, 560048

        Hi. My order number is so[protected]. I returned the product becoz proudct was not in quality and product missing so after pickup guy come and took my item same day back but still i haven't received my refund and got massage from club factory "sorry, your return application son[so[protected]] has been rejected since the return parcel didn't pass the quality check.". When i handover to pickup guy it is in good condition they checked also and delivery boy name manju his mobile number :[protected]. When i ask their customer support they are not responding well and saying that product is not delivered after 3 attempts.. And now people are telling 6 days to wait when ever i call its almost 1month over but still amount is not refunded
        View replies
        I haven't been received my refund yet. It took so many days. I want my refund as early as possible.
        Reply
        I have placed an order for two headsets and out of which only one was supplied. Ther order number was SO[protected].

        I have approached chat session and forwarded the photographs but no response.
        Reply
        I am not happy with the product i want to return it and get refund
        Reply
        Duplicate mobile phone send me i booking to Nokia mobile you give me local mobile i request re tender mobile
        Reply
        I reinstall my culb factory app, after I log in it doesn't showing my remaining balance and order information I had balance of 927 rupees.
        Again when I am trying to log in through email it shows "This email is unregistered" but I registered email, and I have email proofs about my orders, return and refunds. It's not even 100 it's 927 /-
        Reply
        As i orderd a shoe on club factory in 17 th january, same date i returned that product, jan 30 th i have masseged it cash is refunded

        But i didnt got that money????????????
        Reply
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          B
          Bindu H Bindu H
          from Bengaluru, Karnataka
          Mar 7, 2020
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          Address: #21, 4th Cross. Baddi Krishnappa Layout, Near Gangama Temple Road, Mahadevpura Outer Ring Road, Bangalore - 560048, 560048

          Hi. My order number is so[protected]. I returned the product becoz proudct was not in quality and product missing so after pickup guy come and took my item same day back but still i haven't received my refund and got massage from club factory "sorry, your return application son[so[protected]] has been rejected since the return parcel didn't pass the quality check.". When i handover to pickup guy it is in good condition they checked also and delivery boy name manju his mobile number :[protected]. When i ask their customer support they are not responding well and saying that product is not delivered after 3 attempts.. And now people are telling 6 days to wait when ever i call its almost 1month over but still amount is not refunded

          Thank you.
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            S
            subhansvault
            Mar 6, 2020
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            Resolved

            Address: Shimoga, Karnataka, 577201

            I had ordered a canvas shoe, size 1uk
            I received size 37
            Even my order on the website says size 1uk
            The shoe was way bigger,
            With disappointment, i had to return the shoe,
            Club factory said they charge 90 rupees for return,
            It was completely their fault, but somehow i had to agree.
            I returned it, it got delivered to the facility in a couple of days,
            Its been one week now, i have not received any refund money
            The app says - we are sorry to inform you that your application for return has been rejected.
            I don't get it,
            I haven't even used the product for one minute, i saw the wrong size and packed it back into its cover.
            Please resolve this issue at the earliest
            Mar 13, 2020
            Complaint marked as Resolved 
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              J
              jayaprakash ulasala
              Mar 6, 2020
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              Address: Habsiguda, 500007

              I booked cloth material order number so[protected] the same was returned to club factory due to non satisfaction of material. But club factory rejected my order in the quality test. Club factory did not returned my money or my material also. Please take favourable action against me. The order booked on 4 feb 2020. Received on 6th feb2020.

              Jaya prakash
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                K
                Kanak Bhardwaj
                Mar 6, 2020
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                Address: knowladge boulvard tech mahindra, 560011

                On jan 21st i ordered 2 products (Dress) in club factory but i got only 1 product in that package on jan 26th.. Nxt day only i msged product is missing but they said wait for someday our team is recollecting details.. Up to now they said wait wait but today they r saying ur product is correctly packed.. But i can come and show that delivered package is not fit for 2 products it is very small cover only. 1 product is given that to size difference is there.
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                  B
                  bavublr
                  Mar 6, 2020
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                  Please make sure a distance with club factory. They offered me an investment option in seller club factory. Once i provide my documents, they register my account and told me to make deposit in their paytm bank account. After made the payment, they simply put a list of items and profits in my account. When i try to withdraw as per rules, they suspended my account and they not ready to reply me and block my number.

                  The person who contacted me : jennie shah ; [protected]

                  Ac name: club factory india pvt ltd
                  Ac no:[protected]
                  Ifsc code: pytm0123456

                  Paytm merchnat account so that it seems difficult to track them..

                  Pls be safe and ignore these type of offers..
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                    S
                    sUre12
                    Mar 5, 2020
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                    Address: QTR-2245, SECTOR- 8/D, Bokaro, Jharkhand, 827009

                    Sir, i had puchase a smartwatch worth Rs 810 ORDER SO[protected]. Then after seeing product quality I applied for refund. I got a messege that club factory has refunded my money. But I didn't recived my ammont in my account. My refund id SON[protected]. Plese look into this matter immediately. It is very generous of you if you help me. Please Sir help me.
                    View replies
                    Hi i purchased 498worth a saree the saree ski vition peoduct the product has damaged .i wil return the o
                    Item before 3days but i have dond get refund my cash its complait has pls resolve me plsss
                    Reply
                    Hi iam purchase a sree worth 498 its product damage iwill return the item before 3days but i have dont get my cash pls refund my cash the product has sky vition company pls inform that
                    Reply
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                      S
                      sree8121
                      Mar 5, 2020
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                      Address: Nellore, Andhra Pradesh, 524004

                      Hi. My order number is so[protected]. I returned the product cause i don't like the quality so after pickup guy come and took my item few days back but still i haven't received my refund and got massage from club factory "sorry, your return application son[protected] has been rejected since the return parcel didn't pass the quality check.". When i handover to pickup guy it is in good condition not damaged he checked also then how come it faild quality checks?. How come i responsible for poor transport handling. When i ask their customer support they are not responding well.
                      Thank you.
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                        M
                        Meeta Aggarwal
                        Mar 5, 2020
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                        Address: J 114, Saket, New Delhi, Delhi, 110017

                        Yesterday i receive the flawless hair remover but when i put the battery in it... It was not working... Nd it's upper is also very loose... I was very disappointed with it...
                        Before it i ordered products but it was very poor...
                        Pls change it as soon as possible
                        ... I[censored] not change it... Then i m not able to buy any other products from your side...
                        Pls change my hair remover rs 278 (With delivery charges) or return money if possible
                        Mar 05, 2020
                        Updated by Meeta Aggarwal                         Flawless hair remover not working and loose parts also
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                          M
                          Mahima Rajawat
                          from Indore, Madhya Pradesh
                          Mar 5, 2020
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                          Address: C 62, new saket nagar, Tansen Road, Gwalior, Madhya Pradesh, 474002

                          I was ordered two items and they delivered one item in price of two because on package there is mention that there is two item but there is only one item and one is missing, i was mailed and message clubfactory but they said we send full package, my money got wasted i felt so frustrated i dont know what to do now... Plz help me out or advise me what shoul i do...
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                            M
                            Meeta Aggarwal
                            Mar 4, 2020
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                            Address: J 114, Saket, New Delhi, Delhi, 110017

                            Today I receive flawless hair remover but when I put the battery in it ...it was not working and damaged also...so I was very disappointed with this ...
                            I want to return the product...as soon as possible ...it amount after delivery charges is 278rs
                            I also ordered other products from club factory but it was very poor...😒😒
                            i[censored] r not exchange it or cash back ( if possible) I m not able to order other products from your side...
                            Mar 04, 2020
                            Updated by Meeta Aggarwal                             Product quality is poor or damaged
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                              priyankajoshi488
                              from Gurgaon, Haryana
                              Mar 4, 2020
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                              Order Number: SO[protected]
                              Return package SON[protected]

                              I have ordered a jacket recently which is of smaller size than i want. I have applied for return on the same day of receiving it. Now its status showing "return rejection".
                              1 Reason explained is parcel not received.
                              2 I have received a message as well "quality check failed".

                              If item received of shorter size and didn't pass quality check, i have returned it the same day i received it, there is nothing my fault.
                              I need my money back i am not going to settle down to 0.
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                                B
                                Bobbyahuja
                                Mar 4, 2020
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                                Address: Flat 1101, c building, 9 hills society nibm, Pune, Maharashtra, 411060

                                I had ordered a jacket from club factory and the order was delivered within few days I had ordered L size and I received a M size and the size tag was cut off from the jacket already so I applied for a return and the ordere was picked up from me and u was asked to wait and I was promised to get my refund in few days and today I got a message from club factory that my refund has been rejected and I won’t get any refund
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                                  amanrocks92
                                  from Dehra Dun, Uttarakhand
                                  Mar 4, 2020
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                                  Address: Ram naumi street, Near Lal kuan, Chandausi, Sambhal, Uttar Pradesh, 244412

                                  Hi team

                                  I have ordered a t-shirt and want to return it as it comes to me as poor quality and now they are charging rs 90 for return. Why should i give rs 90 where there is not my fault. They are saying that according to them they have provided good quality but i am not satisfied

                                  Order number - so[protected].

                                  Contact - [protected]

                                  Thanks,
                                  Aman kumar
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                                    N
                                    Nidhi_Dubey
                                    Mar 3, 2020
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                                    Address: Mumbai City, Maharashtra, 400086

                                    By mistake i give the wrong parcel to the pickup man and my return request was rejected and i was refused to give the refund and also they said they ll not return the parcel once it is gone. This is very bad about the company that they are keeping the parcel also & not returning the the money also.
                                    Now i want my mistakenly send parcel back and i want to return the original parcel as well as i want my refund back they have taken the parcel also not returning the parcel also and not returning the refund also this is very very bad
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                                      R
                                      Radhika Samba
                                      Mar 3, 2020
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                                      Address: PLOT NO 160 HARSHITHA LAYOUT NEAR GIRIDHAR ISOLA BANDLAGUDA JAGIR KISMATHPUR, Hyderabad, Andhra Pradesh, 500086

                                      As i recieved text message for the 3 times that my product will be delivered on time i haven't received my product on time due to irresponsible professionalism by deliveryman simply they switched their cell phones if i wont get product on time so what is the use of ordering the product online it is waste of time and money totally i want to say that it is waste of time
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                                        S
                                        Shirley Maya
                                        Mar 3, 2020
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                                        Website: Clubfactory.com

                                        My prepaid order no. S[protected] for women's luxury round neck lace wedding gown dress was placed on 19 feb 2020 and the expected date of delivery was 7th mar 2020 as per their website. The latest status on the app (Club factory) shows as "customs clearance" so i call up the customer care as well as the live chat and came to know that the product is out of stock. The best solution they could offer me is to cancel the order or deliver it once the product is in stock and that would be after my wedding.
                                        Why was i not informed o[censored]pdated if the product was out of stock and letting me wait for this much long time?
                                        What kind of fraud is this?
                                        Keeping my money and not delivering the product.
                                        I ordered the product for a special occasion and now i do not have enough time for other options. So stop fooling your customers and play with their sentiments.
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