Claimed

Club Factory Complaints & Reviews

www.fromfactory.club

1.1

Updated: Mar 15, 2026

Complaints 5547

Resolved

1154

Unresolved

4393

So far, so good. Club Factory is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Club Factory will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Club Factory

Club Factory reviews & complaints page 37

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Lucknow, Lucknow, Uttar Pradesh, 226025

Error icon
Address not found
Your message wasn't delivered to [protected]@clubfactory.com because the address couldn't be found, or is unable to receive mail.
Learn more
The response was:
550 5.1.1 the email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser o24sor7080074wro.6 - gsmtp

— forwarded message —
From: manoj mishra
To: club factory
Cc:
Bcc:
Date: thu, 5 dec 2019 22:57:48 +0530
Subject: re: your package of order so[protected] at club factory has been shipped
Pls clear to me where it is as still i have not received my order
Regards
Manoj k misra
[protected]

On tue, nov 5, 2019, 12:41 club factory wrote:
Club factory
Dear manoj k mishra,
Your package of order (So[protected] has been processed and shipped by ecom. You — message truncated —

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Parbhani, Maharashtra, 431401

Club factory order no: s[protected]
Ordered on jan 16, 2020
Delivery address maharastra india

Dear sir/mam
My order no s[protected] on club factory is delayed too much in delivery,,, i already paid amount and i didnt receive item from long time.. No response on chat and customer care number also not working too much irritating with this company... Please help me in refund or getting item.

Thanks

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: APL,NAMRUP, Dibrugarh, Assam, 786623

I had purchased one parcel and received the parcel in damaged condition. The order number was so[protected]. After complaining with club factory, they are avoiding the damaged in many ways. Finally they are asking me about "the video footage of parcel opening". Is there any policy from club factory that "always opening parcel with video recording".

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 500034

I order a jacket on 1 feb 2020 but till now i didnt receve my order.. The delivry boy say that i am not accept order. Actually he not come to my location for delivering so how can i accept the package.. So plz i want that order soon as possible... I just want it fast... Delivry man doesnt call me and not come to my address.... So how can i not accept the package....

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600117

My order so[protected] which was placed on jan16th was yet to be delivered. I can't get exact status about shipment. Already paid for this order and i suspect club factory is going to cheat as i don't see this order in my history.
If i didn't receive my order then going to file legal complaint even though amount is less there is no proper response from customer care as well

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,

I had ordered 2 sarees in club factory which was prepaid. But i received only one and it shows it delivered both. When i contacted the delivery person he said thats the only product he received which contains the name list of both items. So i had applied for return but no progress in the status. I had also tried to chat with the seller but no response
Help please

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Ghaziabad, Uttar Pradesh

Website: [email protected]

I had purchased a saree from clubfactory on 29th of december & they delivered it to me on 7th january. It was of poor quality and i requested for return. My request for refund was rejected but they picked up my return and it was delivered to clubfactory on 13th of january. They have not yet returned my money. Cost of saree 695rs+ 100rs cash on delivery charges and a total of 795 rs lost after this purchase. Customer care agent says sellers are not paying back the amount.

Feb 07, 2020

Updated by Divya Saibesh Not returning the refund

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered products on 26 dec 2019. The expected delivery date was 13 jan 2020 but till now i haven't received the product. It's been more than 40 days since i ordered it. So i need the product anymore, i want to cancel the order and want the refund. Unable to contact the customer care also. My order no. Is so[protected].
Kindly cancel the order and refund the money as earliest possible.

Feb 09, 2020

Updated by Primank I want to know about the status of my concern. Kindly contact me at this numerous [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: House no. 999/14, Katahribagh Neelmatha Cantt, Lucknow, Uttar Pradesh, 226002

I ordered a shoe from club factory, i ordered converse shoe but they delivered some local shoe in different color i applied for return and refund they guy camw and received the item but i didn receiv any refund and there is no option i can add my bank accounts detail, i tried contacting customer services but they are so irresponsible, they didn't provide me any solution keep saying that they will rectify the product then they will inform mw about the status but i didn't receive any response feom them after that, order ID SO[protected]. Need immediate resolution

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110089

My order (SO[protected] has been stucked in Indian Custom Clearance from 8 days (30th Jan). I placed the order on 18th Jan. It is too late to deliver the orders by Club Factory. I am frequent buyer but I am very depressed due to this. I wanted my order before 9th Feb for my vacation. Now, I have to return it because after 9th Feb, It will be useless for me.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600010

Hi
I have placed a order in club factory the estimate delivery date watch 5/02/2020 and the product is not shipped yet they gave me the contact number of the seller and i have been calling the seller from past 5 days his phone is switched off and when i call club factory and say i want to place a complaint they say it’s a very long procedure and we can’t do it please wait
My order number is so[protected]
I request u to contact club factory and solve my complaint as soon as possible

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ahmedabad, Gujarat

Hi,
My order so[protected], named "beanies knit hat for knitted cap girl" and "round neck knitting sweater" is stuck in custom clearance for 43 days now, there no update on tracking since january 4th. I ordered it on 23rd december 2019 and it said it will be delivered max to max by 10 january, it got stuck in custom clearance since january 4 and today its february 5 and still there's no update, i had tried to contact the service provider in every way but there's no satisfactory reply. I've been trying to call on the club factory customer care number but its not connecting. I'm really frustrated and am in doubt of receiving my order. Please let me know when will i receive my order.

View replies

S

Shivi Kashyap

Feb 7, 2020

I made a purchase of a mobile back cover and made a payment

I made a payment via paytm wallet.

My money got deducted but that club factory screen is showing that Your payment has failed please try again.

Please solve this issue.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Please cancel my return request for the order no. So[protected] as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't verify through call. There is no portal available on sight to cancel the return request even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.

Feb 05, 2020

Updated by Anjalidancer142001 No need to complain..this problem is solved

View replies

K

Kavit76

from Ghaziabad, Uttar Pradesh

Feb 7, 2020

I have ordered 2 items on 7 th January and paid the money online. The status is not moving and the customer care executive are just making fool and not responding properly. according to the order the time frame for delivering the order was 10 to 30 days and 30 days has already been passed but there is no update.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi m anjali mishra i want to cancel order no. So[protected]
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.

View replies

B

Bhavik jain12

Feb 6, 2020

My order no is SO[protected] the company showing that the product is delivered and I have not received the product my awb no is [protected] is not. Resolve my problem I received pod from delhivery and waited for. 48 hours I don't. Received any response from delhivery

Bhavik jain12's reply, Jan 31, 2020

Please help and support me

Bhavik jain12's reply, Jan 31, 2020

And give my product back

S

Sabarni Sengupta

Feb 6, 2020

I had placed my ordered on December 29 [order SO[protected]] ] and have still not received my order. It is stuck at India customs clearance since January 10. Please hurry up the process as it is going to be almost 30 days since I placed the order.

A

Alluuu

Feb 6, 2020

I want t to cancel my order.. But we are shifting to some other city before the product arrives and my order no are SO[protected]and SO[protected].. I really do like the product but i hv to cancel so plz refund my money as soon as possible.. Thanku

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Regardig my order no. So[protected] for two mont blanc roller pen black
@ rs 998.84 total rs 1997 68 + 98.67 (Cod charges) total amount
Rs 2096.35.
I received the parcel after paying rs 2096.00
On opening the parcel there was only one ball pen instead of two!
Please explain and send one mont blanc pen which i am entitled to.
Awaiting your early responce
Ramesh jhaveri

View replies

C

CHandni Kaushik

Feb 6, 2020

My order number is SO[protected]. I placed this order on 27th December but till date I have not received any kind of intimation from club factory about the delivery.
Today I received automated call that my order is cancelled. I am shocked. There is no contact number or email mentioned on their website. Who is gonna return my money I have no idea!!

P

Prakash N Hegde

Feb 6, 2020

Pack of 5 cotton trousers boocked online on payment of duty on 09/12/2019. But till today I have not received the same, Refund my amount of Rs. 1373/- immediate.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Nainital, Uttarakhand, 263139

I have ordered something (A upper and a lower) from club factory and it has been more than 1 month the order has still not arrived. It is showing to be in custom clearance since past 20 days. Also there is no option for cancellation of the item. It is stuck there only. Hope my problem is resolved soon. Winter is almost over after that! Either i want my money refunded back or the order delivered by this weak
Otherwise i'll claim the app to be fake and fraud
So[protected]

View replies

S

Shejal shaikh

Feb 6, 2020

I was order my product on 5th jan 2020 and today date is 5th feb 2020 till now my parcel didn't arrived... I want my money back or I want the parcel today itself. I want the product immediately or else give my money back.

R

rishikesh aher

Feb 6, 2020

I can not see the track because i want to know the place where it is .

I want the date and time when it is comeing

T

Thakur Manu Rana

Feb 6, 2020

Dear club factory
please resolve the issue i have oder ear phone white order no. so[protected]
but my order has been cancled but my payment is credit my account . account please debit my payments my account .
yudhbir singh
container no. [protected] /[protected]

Helpful

1 other people found this review helpful

1 found this helpful

3 Comments

Post your Comment

Comment Guidelines

I placed an order for maroon sweatshirt which was supposed to be delivered 3 months back. Instead of my order i have been constantly receiving reminders that my package of order (So[protected] has been processed and shipped by delhivery. The tracking number is [protected]. Its a prepaid order. But upon tracking i received no response. Is this a fraud app? Are you people deceiving indians?

View replies

S

Sukhman Brar

Feb 6, 2020

My order SO[protected] was ordered on 22 December and was expected to be delivered by 9th of January but it’s still getting prepared and not even shipped . Also I’ve already paid for the order. It’s really disappointing because I need the products urgently .

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi,
I want to get early delivery of my products. I want my product before 10th february, 2020. After 10th. I am not in town for 1.5 month.
That’s why i want my product delivery earlier.
I need that product which i purchased form your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
Please help me with fast delivery of my products.

Order no: so[protected]
Please revert me on my mail box if it possible.
Mail id: [protected]@gmail.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghaziabad, Uttar Pradesh, 201010

I ordered an overcoat order number so[protected]. I got this product after a long wait of 25 days. It was in pathetic condition not pressed properly and quality was also very very poor. I applied for return. The courier person picked up the coat 1 day after i applied for return i. E on jan 31 2020.

On 4th feb i got the message that my refund is rejected because the courier is not received. How the hell is this my problem. My job was to return the package to the courier person and not to keep the track of the person.

Clearly this company is a fraud

Please help me with my gate earned money and beware of this fraud e commerce company

Feb 07, 2020

Updated by amisha2903 Club factory is a Fraud company... Not refunding my money and neither replying to any of my messages or emails. Please help me getting back my hard earned money..

View replies

M

manima sarmagoswami

Feb 5, 2020

I have ordered a product order no SO[protected] which is stuck at custom clearance. Is there any chance to get released from custom clearance
Plz inform me about this issue

P

Prakash N Hegde

Feb 5, 2020

Order No. SO[protected], dtd. 09/12/2019
out of which set of 5 pairs of cotton trousers have not received. refund my amount immediate to my Ptym account or my bank account.

Prakash N Hegde's reply, Jan 28, 2020

set of 5 cotton trousers ordered with payment, but it is still not received, refund my amount immediate.

R

Rushikesh Damkondwar

Feb 5, 2020

I haven't received me order which had to come by 20 jan! It's stuck under custom clearance! Order no is so[protected]! It is a already paid order! Please kindly deliver my order for which i have paid so much and waited for so long. Kindly do something and deliver it asap!

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: VeHlay recorda ,Sachdeva Plaza ,shop f-37 ,Mawana utter pardesh, Meerut, Uttar Pradesh, 250401

I placed a order on 22 jan 2020. But then i found a same product on amazone in almost half prize so i tried to cancel the product. But they didn't process my request. I called them 3-4 time to get it cancel. But they didn't do.
After that they request me to return the product after delivery.
And they will send me refund
But after returning they are saying that the product is not as same as they send. And rejecting my refund
😥😥🙏🙏 please help

Apr 12, 2020

Complaint marked as Resolved

i complained a couples of week ago. but consumer complaint is also doing double face behaviour they are not listening to anyone ma ka bhosda tumhari salo behnchod hram k pese the kya mere sale kha k baith gye behnchod culb factory wale koi sunnne tk ko tyar nahi h sala

Apr 12, 2020

Updated by Paras Jakhad fake h sali ye website bhi nahi sun raha koi bhi
sb mile huai h sale

View replies

J

Jumzz

Feb 5, 2020

I have recieved bad quality of chappal and its colour is also different which i order..quality is too bad is have broken and useless product
Money wasted

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines