Club Factory Complaints & Reviews

Order no so[protected]
Refund id son[protected]
I have received a very cheap quality product and its fake and its made out of cheap sponge. I have applied for a refund. But it is mentioned over there that il receive the refund in my original payment mode. What does it actually mean? My payment mode was cash on delivery (Cod) so how will i receive the refund? I want a clear explanation of this. It is nowhere mentioned in...

I have placed an order for 2 nos. Of warm shirt lattice cashmere on 12.01.2020. My order no. Is so[protected] and this is pre paid. The company sms me stating it will take 2-3business day to get ordered materials ready. But till
Date neither i have been provided with tracking info or any information regarding my order. Hence immediate action in this regard is needed from your side. Please act promptly....

I already returned the product but it's not showing returned or refund.. It's saying waiting for pick up but actually i returned already more than 5 days ago.. It's seems i can't trust club factory for product or services they offer for their customer. When i try to call them or talk to then it's neither responding not giving me any chance just saying.. I m totally messed up..
So.[protected]
Awb.. [protected]...

My oder is pending from last 45 days and it is under custom since 29 dec. No contact no. Is contactable, nobody is replying on mail.. My money is stuck and i'm highly disappointed with this kind of services. My order no. Was so[protected] estimated delivery time was 1-4 jan and now feb has started. I have not received my order till now. I needed it urgently and now it's of no use to me.. I never had this kind of experience in any online shopping...

My order has been in custom clearance for about a month and the total amount is ₹7828 and is already paid online. I am worried i will never receive it. Club factory hasn’t responded to any of my emails. I should receive some update or atleast a refund. How am i supposed to get any update on my package if club factory does not give me proper information about where my package is. It is supposed to be in custom clearance for max 10 days...

My order No.SO[protected]
E.com delivery boy came at my doorstep and refused to deliver the product bcaz he had phone no as [protected] inStead of [protected]. When he was at my doorstep (correct address) and showed order ref.no.more over payment also made. How can he do that. And after that he made remark that I refused this is ridiculous. And after making complaint no.976571 to customers.care, they informed it will be delivered to...

Hi Team,

It's been almost 20 days, my order is stuck in custom clearance and didn't get any update till now about that. Kindly initiate the refund or provide the status of the order SO[protected].
I am totally frustrated because it's almost 1500rs i have spent and didn't get any update about it.
Hence my humble request to please resolve it as soon as possible.

Order placed : 12/17/2019
ETA...

They delivered me different item that I didn't order.
Then I applied for return of the wrong item. It got approval from seller himself.
I returned the product and the seller rejected and gave me no refund saying that it was broken and uploaded photos which shows literally zero breakage.
The customer care is taking forever to solve the problem.
Why would someone break a wrong item.. it's totally fraud. 1st of all...

I return the sarees 3, still not received refund

pls help me.

i returned january 8th 2020. still not received cash

1. refund SOR[protected] AMT 460/- I PAID 640/-

2. REFUND SOR[protected] AMT 559/- I PAID650/-

3. REFUND SOR[protected] AMT 644/- I PAID 735/-

quality is not good

pls help me

pls return the cash
pls detailsbr...

Have ordered two orders and paid at the time of order. It's been more than one and half month, but i'm yet to receive the order. I never received any call from any delivery guy and no phone chat or email is working. Worst service. Will never buy again and will tell others not to buy any product from this # club factory. Their name should be cheat factory. #.....

My order number is so[protected]. Its is been 1 month. My order is not yet delivered. The status is still pickup fail. Applied for the refund by internal support person. That too didn't get initiated. Dont know what the hell is going on.
Such a worst customer service. Either provide my refund or my product to me soon.. I don't know how much ll it take to deliver 1 product for them. Lost hope totally. I can only say that i lost my money...

Hi my order number so[protected] dated to deliver on 17th jan is still stuck in custom clearance and there no way that i could track the shipment or get the details on the status of the product order. I am really disappointed with the service could you please either deliver or cancel and initiate my refund. I am in favour of not using app ever again and would suggest friends to do same....

I placed my prepaid order of 540rs on 31 dec on club factory i cancelled the order but my refund didn't get deposited in my account... They told me that it was initiated through cashfree... Its going to be 1 month.. Still i didn't got my money back... Kindly look into the matter n please get my money deposited... I would be greatful to u
Order no so[protected]...

I have order the product 8 days back and made payment as well, order is not delivered, i have called e com express delivery customer care as well, no proper response for the query, such an irresponisble service, i have experienced, even tried club factory custmer care, nobody is responsing the call.. I hope they are making fraud.. When we make online payment.....

I had bad experience for the subjet order delivery. I have paid for 2 quantity of laptop bag but received only 1 quantity in the package which is delivered today by your courier delivery company.
I have launched complaint on my clubfacotry apps and i have received the ticket number 967059.
I need immediate action on this cheating behaviour since i have been buying many products from club factory portal.
Please call me...

I have ordered 3 products from club factory and the details of the order is mentioned below:

Order no. S[protected]
Order date: 29th dec' 2019
Payment already done of rs. 3712.09/-

It is already 1 month delayed. I have a very bad experience from club factory. Kindly deliver my order as soon as possible. While track my order also it has not been updated since 10th jan' 2020. When i will get my order....

Gentle reminder

From: "
Sent: mon, 27 jan 2020 11:36:42
To:"[protected]@clubfactory.com"
Subject: re: kind attention mr. Krishna gautam & the ceo of the organisation | awaiting reply | order number so[protected] package 2 of order so[protected] at club factory has been shipped

Mind you before i escalate further i will be filing a complaint to consumer forum as well.

From:"gunjan
Sent:...

I made an order on 20th jan and paid the amount to the company. After that it says ofer has been shipped and further updates. When i tried to contact customer service, they were in no good mood to help me. I have already paid the amount for the order and there is still no update. They just keep saying have patience, we will deliver. There is no commitment after that....

My order number is so[protected]... I've placed the order on 10th jan 2020 and the order was supposed to arrive on 28th jan 2020 as it was the estimated delivery time but in the app it is still showing customer clearance since 22 jan... When i tried calling the customer support to ask for nearest delivery centre so that i can directly pick it up from there, they just raised a complaint and said they are also able to see the order in preparing...

I have purchased and returned the product from club factory but they send only partial refund for the same due to delivery amount is charged from me. It is not mentioned in the site properly. Also while receiving the product size tag( L) is missing and also it is not fit for me, that is why I have requested return and refund, but they said it is my mistake since I have purchased wrong size product. But from all other site I used to purchase...