Club Factory Complaints & Reviews

Order no so[protected]
Refund id son[protected]
I have received a very cheap quality product and its fake and its made out of cheap sponge. I have applied for a refund. But it is mentioned over there that il receive the refund in my original payment mode. What does it actually mean? My payment mode was cash on delivery (Cod) so how will i receive the refund? I want a clear explanation of this. It is nowhere mentioned in the app. They didn’t ask me for my bank details. So how will i receive my refund amount? Expecting a proper explanation for this. This is my first order from club factory and il never ever order from this app again, worst experience ever. Either improve ur customer care service or stop selling products. The worst app ever.

I have placed an order for 2 nos. Of warm shirt lattice cashmere on 12.01.2020. My order no. Is so[protected] and this is pre paid. The company sms me stating it will take 2-3business day to get ordered materials ready. But till
Date neither i have been provided with tracking info or any information regarding my order. Hence immediate action in this regard is needed from your side. Please act promptly.

I already returned the product but it's not showing returned or refund.. It's saying waiting for pick up but actually i returned already more than 5 days ago.. It's seems i can't trust club factory for product or services they offer for their customer. When i try to call them or talk to then it's neither responding not giving me any chance just saying.. I m totally messed up..
So.[protected]
Awb.. [protected]

My oder is pending from last 45 days and it is under custom since 29 dec. No contact no. Is contactable, nobody is replying on mail.. My money is stuck and i'm highly disappointed with this kind of services. My order no. Was so[protected] estimated delivery time was 1-4 jan and now feb has started. I have not received my order till now. I needed it urgently and now it's of no use to me.. I never had this kind of experience in any online shopping site.. And i am getting no reply from the sites. I don't understand why my order is pending in custom from dec. Why club factory is not getting the same cleared. Why customer should suffer. I need my money back asap

My order has been in custom clearance for about a month and the total amount is ₹7828 and is already paid online. I am worried i will never receive it. Club factory hasn’t responded to any of my emails. I should receive some update or atleast a refund. How am i supposed to get any update on my package if club factory does not give me proper information about where my package is. It is supposed to be in custom clearance for max 10 days (As it says on their website) my package has been there for almost 30 days. This has me really worried

My order No.SO[protected]
E.com delivery boy came at my doorstep and refused to deliver the product bcaz he had phone no as [protected] inStead of [protected]. When he was at my doorstep (correct address) and showed order ref.no.more over payment also made. How can he do that. And after that he made remark that I refused this is ridiculous. And after making complaint no.976571 to customers.care, they informed it will be delivered to me today before 8 p.m. And made us to stay at home through out day. This is very disgusting and for your information I made somany calls to e.com courier but no use.

Hi Team,

It's been almost 20 days, my order is stuck in custom clearance and didn't get any update till now about that. Kindly initiate the refund or provide the status of the order SO[protected].
I am totally frustrated because it's almost 1500rs i have spent and didn't get any update about it.
Hence my humble request to please resolve it as soon as possible.

Order placed : 12/17/2019
ETA : 01/03/2020

They delivered me different item that I didn't order.
Then I applied for return of the wrong item. It got approval from seller himself.
I returned the product and the seller rejected and gave me no refund saying that it was broken and uploaded photos which shows literally zero breakage.
The customer care is taking forever to solve the problem.
Why would someone break a wrong item.. it's totally fraud. 1st of all them sending wrong item is fraud by all means . I didn't pay for the item that I received. I need monetary and mental compensation for this.

I return the sarees 3, still not received refund

pls help me.

i returned january 8th 2020. still not received cash

1. refund SOR[protected] AMT 460/- I PAID 640/-

2. REFUND SOR[protected] AMT 559/- I PAID650/-

3. REFUND SOR[protected] AMT 644/- I PAID 735/-

quality is not good

pls help me

pls return the cash
pls details

pls tell me the when you return the cash

Have ordered two orders and paid at the time of order. It's been more than one and half month, but i'm yet to receive the order. I never received any call from any delivery guy and no phone chat or email is working. Worst service. Will never buy again and will tell others not to buy any product from this # club factory. Their name should be cheat factory. #..

My order number is so[protected]. Its is been 1 month. My order is not yet delivered. The status is still pickup fail. Applied for the refund by internal support person. That too didn't get initiated. Dont know what the hell is going on.
Such a worst customer service. Either provide my refund or my product to me soon.. I don't know how much ll it take to deliver 1 product for them. Lost hope totally. I can only say that i lost my money in clubfactory. Refund my amount or deliver my product immediately. Else you ll face the consequences

Hi my order number so[protected] dated to deliver on 17th jan is still stuck in custom clearance and there no way that i could track the shipment or get the details on the status of the product order. I am really disappointed with the service could you please either deliver or cancel and initiate my refund. I am in favour of not using app ever again and would suggest friends to do same.

I placed my prepaid order of 540rs on 31 dec on club factory i cancelled the order but my refund didn't get deposited in my account... They told me that it was initiated through cashfree... Its going to be 1 month.. Still i didn't got my money back... Kindly look into the matter n please get my money deposited... I would be greatful to u
Order no so[protected]

I have order the product 8 days back and made payment as well, order is not delivered, i have called e com express delivery customer care as well, no proper response for the query, such an irresponisble service, i have experienced, even tried club factory custmer care, nobody is responsing the call.. I hope they are making fraud.. When we make online payment..

I had bad experience for the subjet order delivery. I have paid for 2 quantity of laptop bag but received only 1 quantity in the package which is delivered today by your courier delivery company.
I have launched complaint on my clubfacotry apps and i have received the ticket number 967059.
I need immediate action on this cheating behaviour since i have been buying many products from club factory portal.
Please call me if you need any further information and i need my balance quantity for which i have alreay paid by tommorrow.

I have ordered 3 products from club factory and the details of the order is mentioned below:

Order no. S[protected]
Order date: 29th dec' 2019
Payment already done of rs. 3712.09/-

It is already 1 month delayed. I have a very bad experience from club factory. Kindly deliver my order as soon as possible. While track my order also it has not been updated since 10th jan' 2020. When i will get my order.

As i have ordered all the 3 products for winter and now winter is about to gone. This is really very ridiculous

Gentle reminder

From: "
Sent: mon, 27 jan 2020 11:36:42
To:"[protected]@clubfactory.com"
Subject: re: kind attention mr. Krishna gautam & the ceo of the organisation | awaiting reply | order number so[protected] package 2 of order so[protected] at club factory has been shipped

Mind you before i escalate further i will be filing a complaint to consumer forum as well.

From:"gunjan
Sent: mon, 27 jan 2020 11:33:10 gmt+0530
To: "[protected]@clubfactory.com"
Subject: fw: kind attention mr. Krishna gautam & the ceo of the organisation | awaiting reply | order number so[protected] package 2 of order so[protected] at club factory has been shipped

From: "gunjan
Sent: mon, 27 jan 2020 11:30:50 gmt+0530
To:"[protected]@edm. Clubfactory. Club"
Subject: re: kind attention mr. Krishna gautam & the ceo of the organisation | awaiting reply | order number so[protected] package 2 of order so[protected] at club factory has been shipped

In case of no refund towards my above order in next 3 working days i might file an official fir against club factory.

It has been 35 days i paid you guys neither the delivery came nor you are willing to refund my money inr3500.

To my surprise your team does not even answer calls, after putting call on hold for 7 minutes they just disconnect call.

I would appreciate a responsive approach, if not i will have a take some remedial step. Enough of making calls and asking for my own money for your mistake.

From:"gunjan

Sent: fri, 10 jan 2020 10:48:02 gmt+0530
To: "[protected]@edm. Clubfactory. Club"
Subject: re: awaiting reply | order number so[protected] package 2 of order so[protected] at club factory has been shipped

I am waiting for reply towards my attached order. It is still showing preparing by warehouse. Please understand i have spend inr2953 over it.

Can someone reply please else refund my money.
Looking forward for your reply.

Regards

From: "gunjan
Sent: tue, 7 jan 2020 11:42:39 gmt+0530
To:"[protected]@edm. Clubfactory. Club"
Subject: re: awaiting reply | your package 2 of order so[protected] at club factory has been shipped

Awaiting response

From:"gunjan
Sent: mon, 06 jan 2020 23:36:02
To: "[protected]@edm. Clubfactory. Club"
Subject: re: awaiting reply | your package 2 of order so[protected] at club factory has been shipped

My package 2 for order number so[protected] is not delivered yet, please check in your record i paid 2 weeks before.

Please investigate and if you can’t deliver initiate my refund.

Regards gunjan

From: "gunjan
Sent: mon, 6 jan 2020 00:08:00 gmt+0530
To:"[protected]@edm. Clubfactory. Club"
Subject: re: your package 2 of order so[protected] at club factory has been shipped

My package 2 for order number so[protected] is not delivered yet, please check in your record i paid 2 weeks before.

Please investigate and if you can’t deliver initiate my refund.

Regards gunjan

From:"gunjan
Sent: fri, 3 jan 2020 21:53:28 gmt+0530
To:
Subject: fw: your package of order so[protected] at club factory has been shipped

Hi

What is the status of my attached order.

I am waiting for a long time.

Regards gunjan

From: club factory
Sent: mon, 23 dec 2019 10:25:14 gmt+0530

Subject: your package of order so[protected] at club factory has been shipped

Title
Club factory
Dear gunjan,
Your package of order (So[protected] has been processed and shipped by xpressbees. Your tracking number is [protected].
Tracking information will be updated within 3 days.
If any items in your order go out of stock, you will get refund for these items in your account or credit card.
If you are not able to track your order in the app, please follow the links below:
https://app.fromfactory.club/user_center/tracking/SO[protected]
If the shipping company cannot reach the recipient, it will usually make two more reattempts. If you fail to receive the shipment, your parcel will be sent back. Please always keep your phone on and track the shipping information online.
Thank you for shopping at club factory,
Club factory customer service
Please do not reply to this email address as customer queries are not monitored. If you require assistance, for any further queries, please contact us via our app online support.
Club factory club factory
Please add [protected]@edm. Clubfactory. Club to your address book to ensure our emails reach your inbox.
Products are limited and may sell out at any time. Prices are subject to availability.
If you have a query or concern please contact us via our app online support.
Thank you for your reading.
©2019 fromfactory. Club copyright, all rights reserved.

I made an order on 20th jan and paid the amount to the company. After that it says ofer has been shipped and further updates. When i tried to contact customer service, they were in no good mood to help me. I have already paid the amount for the order and there is still no update. They just keep saying have patience, we will deliver. There is no commitment after that.

My order number is so[protected]... I've placed the order on 10th jan 2020 and the order was supposed to arrive on 28th jan 2020 as it was the estimated delivery time but in the app it is still showing customer clearance since 22 jan... When i tried calling the customer support to ask for nearest delivery centre so that i can directly pick it up from there, they just raised a complaint and said they are also able to see the order in preparing phase.. They didn't offer me with any assurance for the product to reach on time.

I have purchased and returned the product from club factory but they send only partial refund for the same due to delivery amount is charged from me. It is not mentioned in the site properly. Also while receiving the product size tag( L) is missing and also it is not fit for me, that is why I have requested return and refund, but they said it is my mistake since I have purchased wrong size product. But from all other site I used to purchase medium size product. They were refunded only 309 rs instead of 399rs. I need my money back since it is their mistake.

Thanks
Visma