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Updated: Sep 17, 2023
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Club Factory reviews & complaints page 42

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S
Sharada prakash
Jan 21, 2020
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Dear sir,
Cheating and fraud in the name of online shopping – club factory calling from bihar (Fraud person) – regarding.
A person called from club factory and said we are calling from club factory and you got some reward amount and all... Isaid i dont want but later he was keep on calling me and said no mamm you have got a price worth amount and you just need to pay 25500 we will send the details and then he asked my bank account details and i paid the amount and now he is tellng mw to pay more 40, 000 because the bank server is not working for ur country due to gst and all really a big cheater fraud people please i would badly beg you people to take the action and refund my amount 25500. Please dont cheat lik this to anyone please refund my money please refund it.
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Please cancel my order on Club Factory order no is SO[protected] because i have already ordered the same product twice. So i want to cancel this order no.please let me know once the order is cancelled.

fraud people - Comment #3632514 - Image #0
fraud people - Comment #3632514 - Image #1
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My items with order number:SO[protected] and SO[protected] has not been delivered. While I have recieved a delivery message. I have not recieved any call or no delivery executive came to deliver the item till now. Why my purchases has been showing delivered in that case. Please checm the same.
Reply
सदर club factory वेब साईटला ग्राहक फोरम तर्फे ब्लॉक करण्यात यावी, सदर खराब कॅमेरा पेन घरी येऊन त्वरित बदली करून मिळावा,
ऑर्डर क्र. SO[protected] असा आहे
MOBILE NO. :- [protected]
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    A
    A Guha
    Jan 21, 2020
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    Address: Flat No. 103, P-150, Block-G, 99A Humayun Kabir Sarani, New Alipore, WB, Kolkata, West Bengal, 700053

    I ordered 2 over the door hangers vide order no. So[protected] on 17 jan 20. Recd only 1 hanger on 21 jan 20. The material is grossly out of dimensions. A door hanger should by for a 38/40 mm thick shutter but this hanger can be used only for a 20 mm thick shutter. Length is too less only 24.3 cms. Is it a toy??
    I purchased this item for 295.18 [ invoice no. 20/03bpc0685767. For two hangers i paid rs 500.24. Since the item cannot be used for the purpose i feel cheated and want to return with refund of money.

    The 2nd. Hanger, which is still not delivered will not be any different i suppose. Pl stop delivery and arrange to refund me rs 500.24 earliest with confirmation at my email id [protected]@gmail.com i must say my first purchase with club factory didn't encourage me to venture again!!
    View replies
    My order number SO46767932 has been delayed since December 25 2019 at custom clearance, very disappointed with the service provider mentioned above.

    order no. so250561653 - item not conforming to specifications and cannot be used for the intended purpose - Comment #3632555 - Image #0
    Reply
    My items with order number:SO[protected] and SO[protected] has not been delivered. While I have recieved a delivery message. I have not recieved any call or no delivery executive came to deliver the item till now. Why my purchases has been showing delivered in that case. Please checm the same.

    order no. so250561653 - item not conforming to specifications and cannot be used for the intended purpose - Comment #3632559 - Image #0
    Reply
    My order no SO[protected] is not delivered to me and in my app there is showing dilived 6 jan
    Reply
    My order number SO46767932 has been delayed since December 25 2019 at custom clearance, very disappointed with the service provider mentioned above.
    Reply
    My items with order number:SO[protected] and SO[protected] has not been delivered. While I have recieved a delivery message. I have not recieved any call or no delivery executive came to deliver the item till now. Why my purchases has been showing delivered in that case. Please checm the same.
    Reply
    My order no SO[protected] is not delivered to me and in my app there is showing dilived 6 jan
    Reply
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      K
      Komal kishore
      Jan 21, 2020
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      Address: Allahabad, Uttar Pradesh, 211002

      I have returned a product worth rupees 1048, my order no. Is so[protected]. I have not received the refunded amount but it is updated that it is refunded, i am contacting club factory customer service since a month and they always says they are resolving the issue, i have shared my transactions details but still they are saying it has been refunded, i contacted my bank also they showed the details that amount is not refunded.
      View replies
      My order no SO[protected] is not delivered to me and in my app there is showing dilived 6 jan
      Reply
      I have not received my order and 23 days have passed. I am very much worried as I have done the payment process also. Customer care number is not working and I am not be able to talk to any person in that field. No action has been taken yet.

      It is expected that my problem get solved as soon as possible.
      Reply
      MY ORDER NO. SO[protected]
      Order date 27/12/2019
      Estimated delivery date was 4 to 14th January. But still today which not reached to me . And as your policy the product should came to my hand within estimated delivery date otherwise you should be compensated for it. Please be informed which action from your ould be taken.
      Reply
      Club factory account se mere account me nahi aa raha hai 3 bar tranjection kiya rejected ho gya customer care no jaldi lagta hi nahi coat paint ka price tha 7500 discount karke 1350 me diya tha lekin cloth very poor quality
      Reply
      aarushi rai's reply, Jan 14, 2020
      Club factory account se mere account me nahi aa raha hai 3 bar tranjection kiya rejected ho gya customer care no jaldi lagta hi nahi coat paint ka price tha 7500 discount karke 1350 me diya tha lekin cloth very poor quality vinod rai 8396890062
      My order was not tracking and i 2 refunds are in pending.now logging with another account old account was not showing please get back my old account i want my refund amont and product
      Reply
      I order to wricht watch last 30 day my order no is SO[protected] but not delyvery to day i all redy pay on delevery i remiend so many time in club factory no body con responce plese inform me
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        A
        Aanchal Abhay Gupta
        Jan 21, 2020
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        I placed 2 orders on club factory shopping app with order numbers so[protected] and so[protected]... Its showing processing since 15 days and way past my estimated delivery date... I am concerned as to whether the site is legitimate or not. The customer care number on google doesn't work and has a lot of fraud reviews... Please suggest if there's a legitimate customer care number or not for club factory. Is there a way i can cancel my order
        +1 photos
        View replies
        My order no SO[protected] is not delivered to me and in my app there is showing dilived 6 jan

        custom clearance for past 15 days - Comment #3632549 - Image #0
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        My order number SO46767932 has been delayed since December 25 2019 at custom clearance, very disappointed with the service provider mentioned above.
        Reply
        I have paid for my order for my product on club factory using Google pay but it's showing unpaid and I didn't receive confirmation message for the order
        Please refund my money or confirm my order

        custom clearance for past 15 days - Comment #3632785 - Image #0
        custom clearance for past 15 days - Comment #3632785 - Image #1
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        I ordered a jacket from the club factory on 8 January which I have not received yet and customer care is not even responding, this is my first and worst online shopping experience and this experience is given by the club factory

        custom clearance for past 15 days - Comment #3632959 - Image #0
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        Reference to above order, I have not received set of five trousers till now. refund also not received.
        Reply
        Hi
        I have asked for Refund for order number s[protected]. it is still not Refunded. though it says staus as Refunded, but the amount is still not credited to my account.
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          J
          Jency Suraj
          Jan 20, 2020
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          When i was ordering via clubfactory site for the first time, there was some payment method issue. Without confirmation email, the amount was debited from my account. So i tried second time and duplicate order happened. Some duplicate items has been refunded. After 2 months the last courier came which is duplicated order. Now there is no option to return. Customer service for club factory is horrible. No contact nos... So many researching work to post a complaint...
          Jan 20, 2020
          Updated by Jency Suraj           Order no SO[protected]
          View replies
          My order number SO46767932 has been delayed since December 25 2019 at custom clearance, very disappointed with the service provider mentioned above.
          Reply
          My items with order number:SO[protected] and SO[protected] has not been delivered. While I have recieved a delivery message. I have not recieved any call or no delivery executive came to deliver the item till now. Why my purchases has been showing delivered in that case. Please checm the same.
          Reply
          I ordered 20 days ago but I have not delivered till date, request is my product...please delevered my order within 2 or 3 days ...

          not able to return - Comment #3632758 - Image #0
          not able to return - Comment #3632758 - Image #1
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          I was trying to get some detail for my product and the reply came by abusing me and my mother you got to hell bloody idiots non sense i will never promote your club factpry and will request people to not to use .
          I haven't like this kind of behavior from the club factory your manger or however it was he abused that freaking moron.

          not able to return - Comment #3632809 - Image #0
          Reply
          Order has not been deliver but in phone a message from club factory come that your order has been delivered my package no. is SO[protected]

          not able to return - Comment #3632917 - Image #0
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          The cost received by me is totally different and under size and quality is also poor.
          So please refund my money at the earliest possible.
          Also intimate me about the return policy.
          Thanks,

          With regards
          PS Dangle
          Order No. AWB[protected]
          Reply
          My order was not tracking and i 2 refunds are in pending.now logging with another account old account was not showing please get back my old account i want my refund amont and product
          Reply
          I returned my product on 7.1.2020. But still I didn't get my refund.. I want my refund.. i want my refund.. I want my refund.. I want my refund.. I want my refund..
          Reply
          Kiruba Christina's reply, Jan 13, 2020
          I returned my product.. still I didn't get my refund.. I want my refund... I want my refund.. I want my refund... I want my refund... I want my refund... I want my refund... I want my refund... I want my refund... I want my refund...
          Not good very bad product very bad quality product I am not interested this
          Reply
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            S
            subhalaxmi yadavar
            Jan 20, 2020
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            Address: Thane, Maharashtra, 421501

            I have ordered some of product in december till date i didn't receive. I have ordered dress for party 20 days back till i didn't get estimate delivery date. I need my parcel on urgent basis if this is the issue i have never ordered from club factory. I m out of town from next week please send my package as soon as possible. Other wise tell that this product is not available i will make other arrangements.
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              N
              naveya
              Jan 20, 2020
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              We got a message about lucky draw of winning 4.2lakh...Welcome to CLUB FACTORY shopping Pvt Ltd.co
              Dear Sir,
              Congratulations! You have been selected as a 1st prize winner in our yearly Mega Millions lucky draw and you have won The Car "MARUTI SUZUKI ALTO" or The market value of car Rs.420000/-. For the service Registration charge Rs7500/- and The
              TR paper charge Rs8500/-
              For more details contact our helpline No.[protected]
              they asked for 7500/- we paid for two times to two different persons they said they will pay quickly within 2mins later they are asking for 16000/-two people did the same.. later they are not responding...we lost 15000/- what we should do now?we want our money back plz help me..we paid 15000 now they are asking for 16000 as gst fee to receive money..what should we do?
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                D
                Debapriya Debnath
                Jan 20, 2020
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                Address: Joynagar Road no. 1 Agartala WestTripura, Opposite of Shraddha Parlour, West Tripura, Tripura, 799001

                I ordered this item on October 28, 2019. From their Rs. 1 deal. My order detail Scratchpad note note N times post notebook 5.5*8 cm. And my order no. SO[protected]. Till date they don't deliver my parcel yet. And if i ask them every time they gave excuse that its preparing now also. I am fed up of waiting. And need a strict solution. After asking them again and again i was told that they put it in resolved section but still not get my parcel till date.
                +1 photos
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                  E
                  Elenza Mariam Biju
                  Jan 20, 2020
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                  I had placed 2 orders on December 28th and 29th (SO[protected] & SO[protected]. From the past 11 days it's been in the customs clearance.
                  It was expected to be delivered on January 15th and 16th. 5 days passed by and it's not yet shipped from the Indian warehouse.
                  I had ordered the items regarding a trip outside my country which is on January 23rd.
                  I didn't receive any response from the club factory even after calling their customer care service and sending so many mails. And 6 days ago I had submitted a complaint here too. Still no response from the club factory.
                  So kindly make sure you do the shipping as soon as possible.
                  Jan 20, 2020
                  Updated by Elenza Mariam Biju                   I mentioned that my trip was on Jan 23rd above. It was a mistake.
                  And it's actually on Jan 25th.
                  So I can receive it on any day before Jan 25th. Kindly do the shipping as soon as possible.

                  Jan 24, 2020
                  Updated by Elenza Mariam Biju                   Still I haven't received any response from the club factory. Kindly do the shipping as soon as possible.
                  Jan 24, 2020
                  Updated by Elenza Mariam Biju                   Since January 9th it's been stucked in the customs.
                  Jan 25, 2020
                  Updated by Elenza Mariam Biju                   Kindly can you answer me why are my orders stucked in the customs from the past 16 days.
                  Jan 25, 2020
                  Updated by Elenza Mariam Biju                   Kindly can you answer me why are my orders stucked in the customs from the past 16 days.
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                    D
                    Dhriti Chakma
                    Jan 20, 2020
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                    Address: Gb to rubber board chakma addam, West Tripura, Tripura, 799006

                    The delivery boy called me on one day and told me that i have a parcel and at that time i told that i have some problem right now so can you come after sometime? As i was attending a important function i couldn't talk to him much. So after returning from the program i again called him and he talked to me very rudely in the phone and told that ok i will deliver it to you in the next day but the next day again he didn't come and it's been more then 3 days am calling him and he's going on giving excuses to me... So i do have a complaint about the delivery boy
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                      D
                      deepalikekan
                      Jan 20, 2020
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                      Address: Baner, Pune, Maharashtra, 411045

                      I ordered 2 items on 17th-december-2019.

                      Item 1 :- rupees 484.91/-
                      Item 2:- rupees 479.26/-
                      Total price :- 964.17/-

                      I cancelled both items on same day 17-december-2019. Refunded intiated for both items on same day. I received refund amount of item 1 that is 484.91/- on same day. But the problem is i haven't received money of second item that is rs 479.17/- yet. Its been more than a month i am speaking to club factory's customer support over chat, they say they have refunded, but i havent received money yet. I have even spoke to bank regarding same, bank says they havent received remaining amount from club factory. If we had kept money pending then why would we credit half of the amount.

                      I am concerned if this is the fraud from club factory.

                      Kindly help me out to resolve it.

                      Thank you,
                      Deepali
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                        D
                        Debasis Deb
                        Jan 19, 2020
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                        Address: I.T.I. Road, Near New Amrit store, P.O.- Indranagar, West Tripura, Tripura, 799006

                        I have received a order numbering so[protected]. Product quality is not suitable and bigger size. I would like return the product. As per the return policy, i am not able to find the way to return. I have talk with help line no but they are not able to find the solution. No other option left for me rather than complain to tripura consumer court and consumer forum.

                        Dr. Debasis deb
                        [protected]
                        +1 photos
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                          A
                          a.shravya reddy
                          from Hyderabad, Telangana
                          Jan 19, 2020
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                          Hi,
                          I wants to get early delivery of my products. I want my product before 22nd january, 2020. After 22nd. I am not in town for 3 months.
                          That’s why i want my product delivery earlier.
                          I need that product which i purchased form your company.
                          I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
                          Please help me with fast delivery of my products.

                          Order no: so[protected].
                          Please revert me on my mail box if it possible.
                          Mail id: shravya. [protected]@gmail.com
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                            C
                            Carme
                            Jan 19, 2020
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                            Hy please cancel my order as i will not be available to pick it up... Because i was hoing to my hometown
                            This is detail message from club factory...
                            [club factory] the package for your order (So[protected] has been shipped by xpressbees ([protected]) from cf warehouse. Click here for detailed tracking info https://app.fromfactory.club/user_center/tracking/SO[protected].
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                              A
                              a.shravya reddy
                              from Hyderabad, Telangana
                              Jan 19, 2020
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                              Hi,
                              I wants to get early delivery of my products. I want my product before 22nd january, 2020. After 22nd, i am not in town for 3 months.
                              That’s why i want my product delivery earlier.
                              I need the product which i purchased from your company whose price was already paid through online payment.
                              I don’t know club factory take 15-20 days for deliver the product. Otherwise i will not order at this time.
                              Please help me with fast delivery of my products.

                              Order no: so[protected].
                              Please revert me on my mail box if it possible.
                              Mail id: shravya. [protected]@gmail.com
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                                S
                                soniyamadu
                                Jan 19, 2020
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                                I have ordered three things from club factory …..
                                my order number is SO[protected], SO[protected], SO[protected]
                                I want to change my delivery address
                                my new address is 48/1 barasinga tcp 3 military cant hisar Haryana.
                                my old address was 48/1 barasinga
                                plz do change my delivery address
                                my mobile number is [protected]
                                you cant contact in that number
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                                  M
                                  mehranali72
                                  from Bengaluru, Karnataka
                                  Jan 19, 2020
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                                  Address: 560045

                                  I have placed an order on 2nd december with order number so[protected]. It has to get delivered to me by 10th december but still i have not received my order. When checked in club factory app it shows as order has already delivered to me. When checked with customer support team with request numbers 776140, 779033, 784671 but still there is no response from them. Can anyone check and help me out of this.
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                                    B
                                    Bharath babu M R
                                    Jan 18, 2020
                                    Resolved
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                                    Resolved

                                    Dear sir/madam, congratulations!
                                    You won mahindra xuv 500 car (Price-14, 80, 000/-) as first prize by clubfactory pvt. Ltd. Company lucky draw. Call - [protected]... I ignored this one then after 30 min i received a call from them and they are saying u won mahindra xuv... U need to pay 4500 and then they asked 25500 to clear the city charges. Please call to that above number and confirm who is doing that fraud... Please help me
                                    Jan 19, 2020
                                    Complaint marked as Resolved 
                                    By Clubfactory Pvt. Ltd. Company Lucky Draw.CALL - 8583042405
                                    Jan 18, 2020
                                    Updated by Bharath babu M R                                     Here is the full information about club factory scam ...
                                    Phone numbers[protected], [protected], [protected]...please don't respond to this ... This is the account details of that spam
                                    NAME= MR DIPMALA MAHANT
                                    A/C [protected]
                                    IFSC- SBIN0005773
                                    STATE BANK OF INDIA

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                                      I
                                      IR2
                                      Jan 22, 2020
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                                      Website: Club factory

                                      I have purchased a product from club factory on 24th Dec. But, I haven't received my order yet. Also, I am not able to track my order as tracking page is navigating to error page. Please provide the update or refund my money.

                                      It's been a month and I haven't received my order. Also, there is no update from the clubfactory about the shipment.

                                      Seller-Club factory
                                      Date of purchase-24th December
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                                        A
                                        amitkushwahamj
                                        Jan 18, 2020
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                                        Club factory order no. So[protected]
                                        Order date: 21.12.2019

                                        I have ordered two winter items on 21st december 2019 which cost total rs.1100.
                                        While tracking the order status it is showing customs clearance since 02nd january 2020.
                                        It is almost being one month since i have ordered.
                                        I want my order to be deliver as soon as possible or money refund in case not able to deliver before 25th january 2020.
                                        Please find attached sceenshots of my club factory order for fast action.
                                        +2 photos
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