Club Factory Complaints & Reviews

I have ordered a choker (So[protected] i was not contacted and my package was return shipped. I ordered it because i want it. It is return shipped. And my money that will also not be refunded. Im extremely disappointed. I want my order. Can u please ship it to me. I had no clue about this i was not contacted. How can it be so inconvenient. Please deliver my order to me. All my delivery details are correct....

I have placed the order on 10th dec 2019, and till now my order status is “please be patient your order is getting prepared “. I don’t know what they are preparing from past 25days when the estimated date mentioned in app was from 18th dec to 28th dec. When i called their customer care, they are such arrogant and rude people, the customer care executive told me that if you want your order then you have to wait. But my question is how...

I was ordered this product on 2019 december 21. And i payed the amount via online money transfer but still i don't receive the product and i was try to complaint that club factory app but they don't respond that's why i'm here so please take this complaint seriously because i want that product soon as well as it is possible because i ordered that product for my wedding anniversary at 6.1.2020 so i want that product immediately please...

I have withdrawn 20 usd in one bank account and 20 usd in 2nd bank accnount but in filling information in 2nd bank account... I filled incomplete account number in 2nd withdrawl... Now 1st bank account balance has been withdrawn of 20 usd... But 2nd withdrawl of 2nd banl account has been in the procces since i have filled incomplete account number in 2nd withdrawl... Please help me so that i can fill the complete account number and withdraw...

I've order 2 sweaters from club factory 2 months back status shows it's delivered to courier partner 1 month back but haven't rcvd the product till date.
When reached out to customer care desk, they are not responding to my concerns.
24*7 helpline is never available for customers.
Pls help me getting my refund.
I've all the proofs for my prepaid oder not yet delivered....

I don't know but someone has order a headphone from club factory. I am not in a current status to have it. So kindly cancel my order as soon as possible. As i have not received a call about confirmation. My order id is
So[protected]. Please help. I dont want to accept this order.. I also dont know how they proceeded without confirmation from me. Please help...

I am frustrated with these type of fraud things i dont know what to do with these type of fraud company i bought the product first time in my life via club factory but i think i was wrong and iam very disappointed with this company i got women shoes instead of men shoes, but now i want to return this product
My name is suresh verma
My order no. Is so[protected]
My contact number is [protected]...

My oder is vivo hifi earphones so deliver date 16dec19 come 4.30 inside i opened box and see that is empty box only so my request pls check tracking number [protected] & oder num so[protected] pls check orgently & return my cash i asked delivery boy bu he is tall u complain in apps i try u apps but don't have any options i already called u customer care they also say u complain in app so my request bu take my complain...

I had placed an order for bat sleeve wing grey sweater dress along with the a black fleece lined sweater order no so[protected], i received only the sweater but not the grey sweater dress which till today has not been delivered. Totally disappointed with clubfactory. Please provide me with refund for the order i[censored]navailable. Their customer service is pathetic and useless and they are totally unresponsive. I even the ivr chat system is a useless...

I ordered a satin gold saree but the material i got is very hard it is of very low quality. I want to return it but while returning process it is showing zero refund. I tried to call on customer service but it is saying not a valid number. It was first time when i have ordered something from club factory and it is worst experience. I just want my money back. If there is an returning option then it should work properly you can deduct some...

I placed an order (So[protected] without a login id with my phone number in place.

Next, to track i though i would create a login id. I lgged in with the same number as before.

Now, neither did i get the product. Nor did i get an email. I tried to look in guest orders and it has now started saying that the mobile number is tagged with another user (That is i mysel[censored]) and that i should provide a number number...

I ordered an item on 16th december 2019. My order no is so[protected]. Today it is 3rd january 2020 and i still haven't received my order. Even product is not shipped yet. Very disappointed from club factory delivery. If you cannot send the items on estimated date then why you guys give estimated date. Please do something about it or cancel my order & refund my money. I can't wait any longer....

My order id is so[protected]. I was order this on 27/12/2019 in clubfactory by mobile browser without loging in and paid by card but i didnt get any messages by club factory about that product i have ordered. One message got on 30 dec yesterday that -[club factory] your order (So[protected] is being processed by factories. To prepare your items, it takes about 1-3 business days.- but not delivered yet and i cant track my shipment too....

Brought a lg tone neck band head set from club factory. It is a defective piece, asked for reverse pick up. From one month the reverse pick up didn't happened and still refund of 399 rs is pending. Contacted multiple times to club factory customer care, they are incompetent to provide the solution.

Order id s[protected]
Return id son[protected]

Very very poor response from customer care. When ever...

4 products i have purchased with order id so[protected] and so[protected] with transection id s23528405 bot product not processed.
Amount debited from my account.
Payment made via debit card.
No confirmation of product processing shown.
Still its showing in card not in ordered in my app.
Plese help me out of this.
As my presious money of blood and swet is deducted from my account.
I am attaching...

Hi
I ordered from club factory. Last time i recieved the item within 5 days. Then i ordered few more items and part of that order was delivered soon but remaining items have still not been delivered. It's been more than 1 month now... Pls refund the amount asap as those items are of no use now!!
Awaiting your prompt response club factory as i have been waiting more than one month for this order now... Pls respond asap...

I won a watch in slash and earn offer. It said the order has been shipped.

The tracking number is:[protected]
Order number:SO[protected]

The order was confirmed on:[protected]
It was shipped on:[protected]
The estimated delivery date was:[protected]
But it's[protected] Today and I haven't received my order. I haven't been contacted by the delivery services Xpressbee.
Please...

I ordered 2 woolen Kurtis and received only one that too with different color and size. While I have already paid for two and the other one was missing in the packet. The only packet I've received shows billing for both and delivery of both. Kindly look into the matter and resolve my issue as soon as possible.
PS; Really regret ordering from CF. Worst first and definitely the last one with CF. Besides all this why would the customer...

Hi Team,
Not received my product even after repeated calls and escalations. Please cancel my order and refund amount to original mode of payment.

Already spent a lot of time calling customer care.

I even tried calling the courier people but they disconnected the call. Please look into the matter at the earliest.

Order id - SO[protected].

Ordered on 4th Dec, 2019.
br...

Hi
I made the order SO[protected] in Nov 2019. The scheduled delivery date was 28 Nov. After a months delay and several complaints I received the package in late December.
However one item was missing.
1.The app does not let me apply for refund since the option is greyed out.(although it does say returns /refund available till 8 Jan)
2. The helpline numbers for India do not even ring. They simply get disconnected....