Claimed

Club Factory Complaints & Reviews

www.fromfactory.club

1.1

Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

So far, so good. Club Factory is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Club Factory will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Clothing, Shoes & Accessories

Club Factory

Club Factory reviews & complaints page 54

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: SIRI ENCLAVE, OPP AAYPPA TEMPLE, NEAR BRILLANT GRAMMER HIGH SCHOOL, GAJWEL, 502278

Sir/ madam, on[protected] i had booked a saree for rupees 273.00 with order no S[protected] and on[protected] with free shipping. the saree was not good as per my expectation, so on the same day i requested return on[protected]. they are charging pickup fee rs 90.00 when at the time of booking it was free delivery. By seeing the picture online we cannot guide the quality of the saree and after receiving it the quality was not good. i had chat with executive he told we are not worried regarding the quality of the saree.
why charge pickup charges from the customers, no online shopping charges pickup charges
i have attached the conversation with executive
i kindly request you club factory to refund full amount of rupees 273.00

+4 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I placed order on 3/12/19 and made advance payment for Bluetooth portable speaker, it was supposed to receive on 11/12/19 but even after 21 days they are unable to give satisfactory reply...always saying your product is being manufactured...
Good business o[censored]sing money of customers...take money advance...delay the order...then again take 10 days for refund...for a month they use your money of so many customers..

hats off.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mohali, Punjab, 140301

I have ordered a jacket from this bad app club factory and when i got the refund into balance am unable to withdraw into my bank account or paytm showing every time system error. I have tried so many times but showing same error. My order no. Is so[protected].
Are you making fool to your customer very pathetic service really you are providing very disappointed.

View replies

M

Mohd@786

from Kashipur, Uttarakhand

Dec 24, 2019

My refund amount not received order I'd is SO[protected]

A

Adarsh A P

from Bengaluru, Karnataka

Dec 24, 2019

Hi,

It's been almost a month now, still I haven't received my order.

Can you please confirm, when can I received my order.

It's been very long waiting for the order and I was not expecting these kind of services.

Still now I haven't received any message or mail for the reason of delay.

Regards,
Adarsh A P

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Plot no:29,3rd floor,Preet Avenue,Methodist Colony,Hyderabad-16, 500016

Hi, this is padma, i have ordered a saree from club factory which i want to return it, i placed a refund, but from past 1 month no one came to pick the saree, when ever im checking for refund details, its showing me as the refund it delayed, i kindly request you to take back the saree and refund me the amount aeap.

Order no:so[protected], date:24/11/2019.
Refund :[protected].

Kindly solve my problem asap

View replies

S

Swathi Srinivas7

from Sivakasi, Tamil Nadu

Dec 24, 2019

I ordered from club factory on Dec 10th and 14th
Order no:SO[protected] and SO[protected] but now it is in custom clearance for more than 5 days and there is no update about shipping...Please try to deliver my order on estimated date orelse please kindly initiate refund

refund delayed - Comment #3613202 - Image #0

refund delayed - Comment #3613202 - Image #1

P

Purva Shirodkar

from Mumbai, Maharashtra

Dec 24, 2019

I bought the earphones and the charger is not working...I want to replace it

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Delhi, New Delhi, Delhi

Hi,
I wants to get early delivery of my products. I want my product before 2 january, 2020.. After 3rd january i am not in town for 2 months
That’s why i want my product delivery earlier.
I need that product which i purchased from your company.
I don’t know club factory take 15-20 days for deliver the product. Otherwise i wouldn't hve ordered at this time.
Please please help me with fast delivery of my products. Its a kind request.

Order no: so[protected]
Please revert me on my mail box
Email id:[protected]@gmail.com

View replies

R

Rishabh800

from New Delhi, Delhi

Dec 24, 2019

My item sony srs xb12 bluetooth speaker i'm orderd from club factory my order palce date is 4 december and last date of deliverd 12 december but today date is 23 december my item is not deliverd and yur customer service team is not resolve my querry plz.help

for delivery of product before few days of estimated delivery date. - Comment #3613133 - Image #0

for delivery of product before few days of estimated delivery date. - Comment #3613133 - Image #1

L

Lubhawani

from Hanumangarh, Rajasthan

Dec 24, 2019

I don't get my order yet ... App is showing that your order is under custom clearance i want to know how much time it will take to be delivered ... And i have already done my payment through UPI so please show your concern towards my complain and make it delivered as soon as possible... or else do the refund of my amount sooner...

for delivery of product before few days of estimated delivery date. - Comment #3613158 - Image #0

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I have booked 6 items at a time 24th nov 2019. Till now i have received only 3 items. Remaining 3 items are showing "preparing by warehouse" even after the delivery expected date 12th dec 2019.

My mobile number: [protected]
Order numbers received: so[protected], so[protected]
Order number not received: so[protected]Total items are 4, received only 1)

I have called the club factory customer care on 13th dec 2019 and they said within 3 days they will send the items. But still no response/update from them. Now even customer care is not connecting/responding.

Also they are not responding to the email which is provided in their web site.

Could you please take action against them and rectify my problem.

+1 photos

Dec 26, 2019

Updated by naveenkumar.cgr I got the order yesterday. Thank you.

View replies

B

Bhavika Nathani

from Surat, Gujarat

Dec 24, 2019

My order no. is SO[protected]
I'm really very dissatisfied with the delievery timings. I haven't received my order. Customer care number is also not picking up my call to complain.
Please deliever my order as soon as possible.
Waiting for your positive response.

B

bireswar biswas

from Bahula, West Bengal

Dec 24, 2019

Order product no is SO[protected] not delivered.. delivered damage product..the order product showing in application not delivered ..so the damage product not return..

N

naveenkumar.cgr

from Mumbai, Maharashtra

Dec 26, 2019

I got the order yesterday. Thank you.

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: 90c Mukkiyamman Koil Street, MBT Road, Ranipet, Tamil nadu, INDIA, 632401

I wanna wish to return my order, but in my mobile app return option i mean ORDERS option didn't work, i'll click ORDERS option they nothing response, i feel WORST about this process.

And the return policy said return the product within the 9 days. In that case above the problem happen means how i'll make return my order.

I need, i wanna return my order. That's it.

Dec 23, 2019

Updated by Gajendra Thulasi Ram Your package of order (SO[protected] has been processed and shipped by Xpressbees. Your tracking number is [protected].

Above text was from my mail for your's clearance.

Please do the need full.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: G-229,DEPUTY COLONY,GAZIPUR VILLAGE, New Delhi, Delhi, 110096

Website: Club Factory

Dear team,

I would like to inform you that when i was facing issue at the time of ordering then i have contact with customer care of club factory ([protected]) then he told me that download the quick support then he take away my device remotely and my balance automatic deducted (15000). Please help me
And contact me [protected]. Take a necessary action and stop the next person evasion.

Aside @ i have also recording of that particular person, please look into this and arrest that person.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Shop M-14, Main Market, Hans Raj Gupta Marg, Greater Kailash 1, New Delhi, New Delhi, Delhi, 110020

Mera oredr number-so[protected] ye h mai white shoes order kiya tha or mai debit card se pament v mai kar diya hu. Humko delevery time 17-12-19 se 21-12-19 tak diya gaya tha. Jo avi tak delevery nhi aya h. Or mai jab is number [protected] pe bat karta hu to bolta h ki avi time lagega or nhi koi delevery time bta raha h. Or ab bo khta h ki order cancel kar lo. Or humko 50% cut karke pament dega. Or one month me return karega money. Humko lagta h ki companey fake h kyo ki jab costomer care se bat kiya tah to unka bat karne ka ton alag tha or humko aaj abuse v diye h.

So aap humko help kar dijye plz mer order ya money dila dijye

Dec 23, 2019

Updated by Rohit Kosra Mera oredr number-SO[protected] Ye h mai white shoes order kiya tha or mai debit card se pament v mai kar diya hu .humko delevery time 17-12-19 se 21-12-19 tak diya gaya tha .jo avi tak delevery nhi aya h. or mai jab is number [protected] pe bat karta hu to bolta h ki avi time lagega or nhi koi delevery time bta raha h . or ab bo khta h ki order cancel kar lo . or humko 50% cut karke pament dega .or ONE MONTH me return karega money .humko lagta h ki companey fake h kyo ki jab costomer care se bat kiya tah to unka bat karne ka ton alag tha or humko aaj abuse v diye h.

so aap humko help kar dijye plz mer order ya money dila dijye

Dec 23, 2019

Updated by Rohit Kosra Mera oredr number-SO[protected] Ye h mai white shoes order kiya tha or mai debit card se pament v mai kar diya hu .humko delevery time 17-12-19 se 21-12-19 tak diya gaya tha .jo avi tak delevery nhi aya h. or mai jab is number [protected] pe bat karta hu to bolta h ki avi time lagega or nhi koi delevery time bta raha h . or ab bo khta h ki order cancel kar lo . or humko 50% cut karke pament dega .or ONE MONTH me return karega money .humko lagta h ki companey fake h kyo ki jab costomer care se bat kiya tah to unka bat karne ka ton alag tha or humko aaj abuse v diye h.

so aap humko help kar dijye plz mer order ya money dila dijye

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

So, i ordered this pair of bluetooth wireless earphones from club factory but then i changed my mind due to certain circumstances, then applied for the refund on their app. It was all going well. I received the money too on time but when i tried to transfer the money from my account balance to paytm account or my bank, it said "system is temporarily under maintenance". I repeated it several times but it's saying the same. What's with it now? How am i going to get back my money in my account?

My order id: so[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: House number 607 Sector-17, Panchkula, Haryana, 134109

Website: Club factory

Hi i'd ordered some products on 13th and today is 23rd
After 25th i'll be out of town for almost a month and i won't be able to receive the product. Had i known clubfactory will take so long i wouldn't have ordered and now there's no option to cancel the order either
Can you please ensure that the product is delivered by 25th at the earliest
Or give an option for cancellation

Order number-so[protected]

View replies

S

susappn

from Mumbai, Maharashtra

Dec 24, 2019

SO[protected] and SON[protected] I purchased two shirt but received a pant .I request return request but courier company cancelled the retern request .I somany time speak your custamercare and chat department but not solve my problem so I requested to you please pickup the wrong item and refund the amount . Kind regards, K O Devasia

speed up product delivery - Comment #3613225 - Image #0

R

Rs Reddy

from Vinukonda, Andhra Pradesh

Dec 24, 2019

I have placed my order in google without log in but now my order is not appearing i had paid my payment RS.499 with google pay payment paid sucessfully but order didn't came and not appearing.Now what can i do, if problem is resolved would i get my order or money refund

speed up product delivery - Comment #3613231 - Image #0

speed up product delivery - Comment #3613231 - Image #1

H

hasmukh o.shah

from Delhi, Delhi

Dec 24, 2019

I have purchased corduroy shirt and same is received on 16.12.2019 ordered dtd.19.11.2019 which is defective piece i want to return it your invoice no.20/03HRM0384566 dtd.06.12.2019 ITEM NO.481487. Please refund my money AWB No.[protected] payment mode COD. shirt code 61043200 and i have paid Rs.942/-

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: NEPALIPATTY,, TEZPUR, 784001

Returned the wrong product which I didn't purchased from the club factory.
Product which I have returned is double price which I have bought from the club factory.
I want that product again and want to return actual product.
Contacted other online store too, but they told me to contact club factory because the product which I have returned has gone to club factory.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Indore, Madhya Pradesh, 452001

I placed order of brands bose sound sports free truly wireless sports headphone my order no is
So[protected] on club factory app on date 8 dec 2019 and approximately delivery date by company is 16 dec 2019 and already pay in advance and till date 22 dec 2019 not delivered product and when i track my shipment company show please be patient. On date 14 dec and after 14 dec not update by company. So please take action against company

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 603 alive, Balewadi, Pune, Maharashtra, 411045

For my order wrong product delivered and now club factory asking me to send it back via post. My concern is if they don't have return policy it's fine but in my case i am asking pickup because they delivered wrong product not my mistake.
U want them to deliver right product and collect wrong one.
Why should i waste my time for there mistake. And it's been a month no one from club factory even worrying about customer concern.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Maine jo product order kiya tha bo mujhe 20 december ko received hua hai mera product wrong aaya hua hai joki rs.2290 rupee ka hai aur ab main return karne ki koshish kar raha hun per return nahin kiya ja raha hai. Or club factory ke workers mujhe technical issue ki samasya bata kar ashvasan de rahe hain, jabki main do din se lagatar product return karne ki koshish kar raha hun, me bahut chintit hu krpya meri madad kare.

Please action refund my money by club factory
Name: dev ahirwar
Date of incident : 20/12/2019
Cash on delivery
Mobile no: [protected]
Email: [protected]@gmail.com

+1 photos

Dec 26, 2019

Updated by JDev143 Order no. SO[protected]

Dec 26, 2019

Updated by JDev143 Please action my product

Dec 26, 2019

Updated by JDev143 Please return my product. 20 december received

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bank of Baroda ,Silvassa Branch,, Adivasi Vikas Sangathan Bhavan, Tokarkhada, Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

Awb [protected], order no fo[protected], club factory claims to have handed you the items on 17th as per their tracking flow, so why is it showing pickup failed at your end since 15th. The consignment was supposed to be delivered on 19th and then rescheduled to 22nd. It seems to be horrible service at your end and club factory. When can i expect delivery. If my order dosnt get delivered by christmas den don't deliver

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bannerghatta road near NVSK Dental college and hospital, 560083

Website: Online shopping

Is it possible for me to receive my order before jan 1st. Because i will be out of town after 2nd or 3rd jan 2020. I don't know wthat it would so much time... This is my first experience in club factory.. I request you to send it by jan 1. Please i request you. I hope you'll shortly short my problem.
My order id is-so[protected]
Phone - [protected]
Mail id - [protected]@gmail.com
Manoj kumar
Dec 21, 2019
Thank you.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Medak, Andhra Pradesh, 502319

My order no: so [[protected]] is supposed (Estimated by club factory) to be delivered by 20th of dec. It was shown shipped by club factory on 18th december. From 18th onwards the tracking info shows ‘pickup rescheduled for next day’. Its been soo much time? And tracking info is still the same! Why is it happening? Will i get my product???.. It's been too long i am waiting for any changes in the tracking of my order but from 2 days it's been the same. Please send me any response or any issues if exists. It is a present for my cousin's birthday please deliver it as soon as possible.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560084

Hi,

I have ordered a belt from club factory last month and had done online payment for the same. However it was noticed that although the order was not delivered to me, it was showing delivered status in the application.

I reached to you guys via call/chat and you have been telling that my case is esculated and will be resolved in 3 working days. However i've been waiting for about a month now and still not received any positive response.

I will attach the screenshots of all the ticket no's.

Also i have noticed that you guys don't respond to the customer immediately. You take all the sweet time in the world to reply. Do you think we are jobless here to wait for you to respond.

Finally i hope atleast you guys respond me back for this mail atleast and resolve my issue. If not i have no issues to take legal action against club factory for the fraudulent issue i have faced.

Regards,
Abishek

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Ordered two jeans and a sunglass from club factory (Company is sehar commerce private limited). They sent a ladies socks which is not even worth 50 rupees where as i have paid 2766. Its been one and a half month now, i kept applying for return and they kept rejecting it. Now they are telling please wait. We will give you the option to reapply for return. There is no point of reapplying for return. As they will reject it. I gave them an easy solution, minus the rate of the socks and give my refund. They will still not do that. Please help consumers like me from these frauds.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines