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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
Complaints 5546
Resolved
1154
Unresolved
4392
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Club Factory reviews & complaints page 55

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A
Aanchal Aron
from Bengaluru, Karnataka
Dec 21, 2019
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Everyone in company is extremly non-sense. They dont have basic manners to how to talk to other people. Company should arrange some behavioural classes, especially for their customer support centre.
I dialed multiple times to support to file complain for my order, but every time, either a person who does not have any sense to talk picks up call or they drop call in between while m talking.

Such a frustrating experience.!!

Its okay that i am not gonna get my parcel ever.. I vl consider as donation to u guys!!!
And ask everyone i know to uninstall the app.
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    L
    Liza_misra
    from Burla, Odisha
    Dec 21, 2019
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    Hi,
    I have placed an order from club factory on 8th december, 2019. But it is not shipped yet. All it is showing is that it is being processed. The order number is so[protected]. I want the delivery before 25th of december as i am out of town from 26th. Also the cancel option is not visible. I request you to kindly take care of this matter as soon as possible and make the delivery early.
    Thanks
    +1 photos
    Dec 22, 2019
    Updated by Liza_misra     Hey can you take care of the matter earlier please
    Dec 22, 2019
    Updated by Liza_misra     My email ID is [protected]@gmail.com
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      B
      Bhavna Mantri
      from Bawal, Haryana
      Dec 21, 2019
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      Address: 333 Pragati Colony, 305801

      My order (Order no. So[protected] has been processed and shipped by delhivery. My tracking number is [protected]

      But it is not delivered to me even after due date and when i tried to call customer care it's not answering and no customer care executive appears on line and i have to wait for 7 minutes and after that call automatically disconnected and now not connecting after that i want my product or refund please solve it as soon as possible.
      Thankyou
      Dec 21, 2019
      Updated by Bhavna Mantri       Please solve my problem I have wrote earlier also
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        R
        Ramas1998
        from Hyderabad, Telangana
        Dec 20, 2019
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        Address: Hyderabad, Andhra Pradesh, 500032

        I had ordered some stuff on november 30th n estimated delivery was on december 18th but still i have not delivered with order!! My order no is so[protected]
        N no update from website!!
        Very disappointed from club factory delivery! Please do some thing about it!! I have function this week i need to get that parcel as early as possible!!!
        Club factory i thought to be a good online shopping site!! But it turned to be not! No response from company side
        !! Even money been paid earlier!! If you cannot send the items on estimated date then why you guys give estimated date!!
        +1 photos
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          M
          msa raltee
          from Dharmanagar, Tripura
          Dec 20, 2019
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          Address: chawnpui, Aizawl, Mizoram, 1234

          Club factory if you are reading this and i hope you will you guys sucks because i ordered a hyperdunk low 2017 on 8 dec and says that it will be delivered by 12 dec and it took 2 long weeks and i am unable to track it!!! And on 20 dec i got my oder but the product was wrong i got an airmax which i didn't even orderr!!! You guys seriously need to check it i am returning and hoping that i will get what i order!!! If i didn't receive my returned order by 25 dec i will surely do something about you guys for being this worst
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            S
            SiMMi minj
            from Gwalior, Madhya Pradesh
            Dec 20, 2019
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            Address: 497001

            I ordered a sweatshirt and a goggles from club factory it's total amount was rs.873 it was delivered on 18/12/19 but it was totally different from what i ordered now i applied for return n refund but it was saying that pickup requested but no courier boy has came to pick up the order so how much i have to wait now..
            Retun no. Is son[protected]
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              B
              Bensamuel.J.U
              from Salem, Tamil Nadu
              Dec 20, 2019
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              I have ordered for a pair of bluetooth headsets (Order no : so[protected] they haven't arrived yet. They haven't been processed even though the app says the delivery to be on 16th dec.
              The dealer is always offline if i want to ask about the product. They have guaranteed a 12 day delivery but my process hasn't been even shipped. Please speed up my process
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                S
                shilpasp
                from Punalur, Kerala
                Dec 19, 2019
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                I ordered a few items worth around 5300. Now I'm not able to log in to my account. I wasn't able to return one item and didn't receive any refund for the one i returned. And now i can't login and check on the rest of my orders or if they refunded the amount to CF account.

                The login option isn't working. And i don't know what to do about it. 5000 isn't a small sum.
                +1 photos
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                  R
                  Rajesh Kumar Account Branch (Comptroller)
                  from Chandigarh, Chandigarh
                  Dec 19, 2019
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                  Address: Ludhiana, Punjab, 141003

                  1)-I have Cancel order ID No.SO[protected] on 10 DECEMBER 2019 and requested for refund the amount Rs.454/- But club factory has not responded for reverse pickup and refund my amount upto 19.12.2019 .

                  2)- I have cancel order id no.SO[protected] on 3.12.2019 and requested for refund the courier company pickup my order but not yet deliver to the warehouse of club factory upto 19.12.2019 and not update the tracking ID from 15.12.2019 till date and no positive response from the club factory executive on phone .
                  +2 photos
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                    V
                    VashtiJ
                    from Bengaluru, Karnataka
                    Dec 19, 2019
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                    Address: H no J 106 Karnataka Housing Board colony near chor gumbaz, santosh colony, near ITI Adarsh colony quadri chawk, 585101

                    I ordered a product on 30th November 2019. I paid for it through debit card. It was expected to be delivered on 8th December2019 but i have not received it yet. Since 2December 2019 the updates have also been stopped. I have tried to contact club factory through mail and phone but no one responded yet. I contacted the courier service they replied that they have not received the package from clubfactory yet. My order number is SO[protected].
                    Kindly expedite the process. Let me know the status.
                    +1 photos
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                      S
                      Sumit Richard
                      from Muzaffarpur, Bihar
                      Dec 19, 2019
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                      Address: club factory, 91

                      Dear cs team of club factory
                      My name is sumit richard
                      And m from saharsa bihar
                      M order a jeans from cf at 7 dec and my order reached to my town saharsa at 15 dec order recived by ecom expresses saharsa his order recived at 15 dec but his don't delivered my order till now.
                      I am contacting to ecom office for my delivered delay so many time in between 4 days but his always tells me that your order will delivered tomorrow tomorrow and tomorrow bus his didn't delivered my order till now. Sir m not understanding why ecom can delay for delivery my order when his pik my order before 5 days.
                      Plz help me.
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                        Y
                        Yashiq
                        from Chennai, Tamil Nadu
                        Dec 19, 2019
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                        Address: 2/36A kanampulli chetty street, 600056

                        I ordered a earphone in club factory its estimated time of arrival is dec 14 but i didn't receive my package at my estimate time so kindly tell me when i will recive my package as soon as possible. I also inform ecom express service they said that my order isn't reach them to delivery, and i aslo have a live chat with your customer care they said they will deliver my product in time but i didn't get my product. Please deliver my package. Thank you
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                          V
                          Vikas Bc
                          from Bengaluru, Karnataka
                          Dec 19, 2019
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                          Address: 560079

                          I had ordered a headset (Tws-2), wrong colour was sent (Was sent black colour, where as i had ordered a midnight blue/citron)/ty678uio) and right headset is not working.., only the left head set is working, did not expect dis from your end, it is the worst service, i am sorry to say this, ineed a replacement.., customer care number not responding, all the time the call call get hung up or no one answers it ([protected])
                          +1 photos
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                            M
                            Mukesh Kurne
                            Dec 19, 2019
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                            Address: Karnataka, Belgaum, Karnataka, 591201

                            Respected sir/madam,

                            I have order one jeans pant from club factory on date of 23/nov/2019, but i don't know the what issues i did't received pant i had paid cash by online payment by debit card. The order no is so[protected] and i many time talk with your customer care no many executive and supervisor they give very badly repose and not correct information, they disconnecting my call with out any correct answer it many disconnecting, please give my cash, please repose correctly
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                              S
                              Shweta@28
                              from New Delhi, Delhi
                              Dec 18, 2019
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                              Address: House no -131 , first floor, Bg-7 , paschim vihar, New Delhi, Delhi, 110063

                              I ordered an item from club factory. A call from there side came and they asked me to confirm the order I confirmed it but after that no information of confirmation came on my no or mail I'd...i want that item urgently but no information is coming. I just have order no of that item ..i called on the customer care no to ask about the same but no-one received ..Plz help
                              Dec 18, 2019
                              Updated by Shweta@28                               Oder confirmation
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                                K
                                Kashif Salim
                                from Delhi, Delhi
                                Dec 18, 2019
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                                Address: 110053

                                I ordered a mobile phone on 13/12/2019 but got a dummy phone, instead of a real mobile phone. I paid a COD amount if Rs.2098 for the above order number SO[protected]. I want my money back. This is really cheating and fraudulent case. I tried to file a return for the above order but they denied to do so. My contact no [protected] (also registered mobile number with clubfactory).
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                                  P
                                  Preshin J Prakash
                                  from Ernakulam, Kerala
                                  Dec 18, 2019
                                  Resolved
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                                  Resolved

                                  Address: Kannur, Kerala, 670014

                                  I ordered a pant in club factory and club factory cheated me giving old products i had paid the money for the product already now i try to return the product they are not coming to pick my products so many times i contacted they telling please wait for some times so many days are gone no one is coming and no one is coming and picking they cheated me and i lost my money making so many esscuses.. Cheating customer like this day by day
                                  +5 photos
                                  Jan 2, 2020
                                  Complaint marked as Resolved 
                                  Problem solved
                                  Dec 19, 2019
                                  Updated by Preshin J Prakash                                   Plz refund my amount company is not taking any action
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                                    P
                                    Pavithra Sriram
                                    Dec 18, 2019
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                                    Address: Chennai, Tamil Nadu, 600073

                                    I ordered few item in club factory 1.5 months back. My order was splitted into 2 packages.. Package 1 i received after 4 weeks of my order date. Where i received all wrong item which i dint order at all. I have applied for return and refund. No one came for taking back the products till date. Package 2 to i received 6 weeks from the date of order. Where i dint receive 1 item which cost around 550rs.. I applied for refund.. I received message saying request is not accepted as i dint send them proper image of what i received.. Where will go for the pic which not received at all.. Customer care agent is not responding properly.. I called the i message them.. Now i need my monthly back..
                                    So[protected], so[protected] is
                                    My order no
                                    My no [protected]
                                    +2 photos
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                                      P
                                      Patrick Vincent
                                      from Kottayam, Kerala
                                      Dec 18, 2019
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                                      I bought black colour d13 smart watch on 7/12/2019 for 669inr in club factory but red d13 smart watch got delivered on 14/12/2019 and i applied for return/ refund on 14 dec 2019. They agreed for return and said 579 inr will be refund and product will be picked up on 18th dec... Totally unfair because its their mistake of sending a wrong colour product. Then also i agreed and they didnt pick it yet and today is 18th dec. Please return my 669 inr. I dont need your product anymore.
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                                      Its to short I'm not satisfied
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                                        A
                                        Archuuv
                                        from Delhi, Delhi
                                        Dec 18, 2019
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                                        Address: 2-Sohani HArish-CHandra Research Institute , Chhatnag Road Jhunsi, Allahabad, Uttar Pradesh, 211019

                                        Hi,

                                        I purchased men's print hoodie from clubfactory on 1 dec 2019 and received the product on 4th of december. I have returned next day because product was little small in size and quality was not good too. Details are following:
                                        Order no. So[protected]
                                        Returned id: son[protected]
                                        But yesterday i found a message from club factory screenshot attached.

                                        I contacted club factory customer support and he provided me invalid number and totally rude answers, plz find attached the screenshots

                                        Archana singh
                                        [protected]
                                        +1 photos
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