Submit a Complaint
Claimed

Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Mar 15, 2026
Complaints 5547
Resolved
1154
Unresolved
4393
So far, so good. Club Factory is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Club Factory will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Club Factory

Having problems with Club Factory?

File a complaint and get it resolved by Club Factory customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Club Factory

Club Factory reviews & complaints page 57

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
H
HARISH.hara
from Bengaluru, Karnataka
Dec 16, 2019
Report
Copy

Address: 58/10, SSI AREA, 4th CROSS, 5th BLOCK RAJAJINAGAR, 560010

I have ordered a fastrack watch from club factory on 02.12.2019 and my order no. So[protected] and they have shipped the item thru ecom courier
No.[protected] on 03.12.2019,
And the shipment arrived to bangalore on.09.12.2019 when checked in tracking it was showing as shipment un-delivered shipment attempted - customer not available where as they never tried to delver it.
Instead i called courier person and asked for the delivery but they kept on telling that they'll deliver next day and they didn't turned.
But this ecom courier people with out attempting to deliver they have returned the item to seller stating that shipment un-delivered shipment attempted - customer refused to accept

Requesting you to look into this and do the needfull
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    C
    Chong Cheriel Thomson
    from Uttiramerur, Tamil Nadu
    Dec 16, 2019
    Report
    Copy

    Address: Chumukedima 2nd gate near Mount mary College, Dimapur, Nagaland, 797112
    Website: club factory

    I am unable to login or even view my orders and wishlist and its been some few days now.. And i have some orders yet to be delivered to me which i have ordered and paid as well but it says its delivery though i didn't receive any and i have to view my orders as soon as possible in order to receive my packages because i have already paid for all the items.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shrutipbiradar
      from Mumbai, Maharashtra
      Dec 15, 2019
      Report
      Copy

      Address: Plot no. 11 alok banglow sumukh society manda titwala east, Thane, Maharashtra, 421605

      I purchase one casual top from club factory and gone through process and money debited from my account and i got payment failed but amount debited from my bank i have bank statement screenshot, what is this please give my money back.. First time purchase first only fraud whats the hell is this..

      .   replace all
      View replies
      I got 4-5 messages of your item is delivered. I know my item is delivered. Only one message is appropriate. There is no need of so much messages
      Reply
      Shoes not delivered on time time 4 december to 8 december2019 panvel black shoes and 350 rupees price. Aniket dombale
      Reply
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        H
        Hadeey
        from Indore, Madhya Pradesh
        Dec 15, 2019
        Report
        Copy

        Address: Bhopal, Madhya Pradesh
        Website: Club factory

        I ordered a long sleeves woolen sweater from club factory but, it stuck in custom clearance and as i order it on 7 december and it's 15 december till now i didn't receive my order
        My order number is (So[protected] kindly ship this order before 17 december due to some reason i need it or refund my money to my google pay account as i pay for it from google pay account mode plz reply me or msg me on my email or mobile number as provided as soon as possible.
        View replies
        Mre account blance ni aaya
        Reply
        I didn't receive any call after booking my tshirt
        Reply
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          p vasu naidu
          from Vijayawada, Andhra Pradesh
          Dec 15, 2019
          Report
          Copy

          Address: tangadancha 2-105 bc colony jupadu bungalow nandikotkur kurnool, Kurnool, Andhra Pradesh, 518401

          Sir im pikkili vasunarayana naidu i shoping nike back colur shot purchese payment done but product not contiune satuts failed coming what problem sir my upi reference id[protected] paytm[protected]@paytm [protected]@club factory please credited my amount 238.93 date and time 14 dec 2019, 11:27am my address tangadancha village bc colony house number 2-105 jupadu bungalow mandal kurnool district andhra pradesh 518401
          View replies
          I have ordered two products in club factory on 30th of nov. The delivery date shown is 15tg of this month but i could not see any thing on the section on my orders rather than please be patient.Can i know the exact date that when will i receive my parcel..
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            kfu riyaz
            from Delhi, Delhi
            Dec 14, 2019
            Resolved
            Report
            Copy
            Resolved

            Address: New Delhi, Delhi, 110025

            Hi,

            I purchased nokia n73 mobile from clubfactory on 10 dec 2019 and received the product today i. E. 14 dec 2019. The product is a fraudulent item and has following problems
            1. Missing original box
            2. Missing accessories
            3. Old and extensively used battery, exhausts in half an hour on full recharge
            4. Keypad not working
            Totally defective item

            I contacted club factory customer support and he provided me invalid number and totally rude answers, plz find attached the screenshots

            Riyaz ahmed
            [protected]
            Dec 14, 2019
            Complaint marked as Resolved 
            Nothing done for my complaint yet
            View replies
            I have purchase a powerbank and paid balance from paytm but it is shown that payment error and balance has cut
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              deeba khan
              from Jaipur, Rajasthan
              Dec 14, 2019
              Report
              Copy

              My order no is so[protected], i ordered some under garment, out of which received a correct parcel, and the second parcel contains tshrt and a pull over which i never ordered, after complaining my wrong item was picked up but after that no information of exchange of item or refund. As my order was pre paid exchange of item or refund is still awaited. Neither mail is replied nor any contact is available.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                C
                Chong Cheriel Thomson
                from Uttiramerur, Tamil Nadu
                Dec 13, 2019
                Report
                Copy

                Address: Chumukedima 2nd gate near Mount mary College, Dimapur, Nagaland, 797112

                I have ordered two products beige coloured heels and long red sweater and its shown as received in the club factory app though i didn't receive any product yet.. So kindly help me out as i have already paid for the products because its been 20days as i have got the message as received though in actual i didn't receive any product.. So please kindly help me out
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  alokrenu
                  from Agra, Uttar Pradesh
                  Dec 13, 2019
                  Report
                  Copy

                  Address: MIG 11 RAM GANGAVISTAR -2,, Moradabad, Uttar Pradesh, 244001

                  Placed on line order no. So[protected] on 27th oct 2019 and paid money rs 449.13 thru airtel payment bank. Order not yet complied with till 13th dec 2019. Club factory not advisiing if they supply or not. If not, why? What is impact on club factory as penalty for non compliance.?? I have also sent nunmerous emails to them, greivance section and rahul, but no suitable answer from them. Why not a civil suit of cheating u/s 420 be files agaisnt club factory??
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    Hema Sundari
                    from Bengaluru, Karnataka
                    Dec 14, 2019
                    Report
                    Copy

                    Address: No:6, 1st cross, gupta layout, ulsoor, bangalore., Ulsoor, Bangalore, Karnataka, 560008

                    Hello,
                    My order no so[protected] is taking a lot of time to get delivered. I would like the order to be cancelled. It is just saying that order is being prepared by warehouse and customer care are very irresponsible.
                    I have called the customer care of club factory and also had a chat with them. They are not doing anything about it. They are just delaying and not giving the exact picture.
                    Please cancel and refund my order.
                    Thanks.
                    View replies
                    I have to return my order as it's not fitting properly
                    Order number - SO[protected]
                    It's a guest order
                    Website is not helping out. I have to return within 9days please help me
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Marii
                      from Mumbai, Maharashtra
                      Dec 13, 2019
                      Report
                      Copy

                      Hello, i am mariyam shaikh from mumbai. I want to cancel my order so[protected]
                      Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be available to recieve one. I didn't even verified my order through call. This order was placed by mistake. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
                      Thank you.
                      Mariyam shaikh
                      [protected]@gmail.com
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        poonam30jan
                        from Chandigarh, Chandigarh
                        Dec 13, 2019
                        Report
                        Copy

                        Address: house no. 3983, upper ground floor.sainik colony sector 49, Faridabad, Haryana, 121001

                        I have ordered a product, i have received the same but quality of the product is very poor. So i requested the refund, while refund is done my 100 rs deduction being done which is not acceptable. If you would have sent the good quality of the product i would not ask for a refund. You improve your product quality. Order no. So[protected], please refund my 100 rs back.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          Kavita Prajapati
                          from Thanesar, Haryana
                          Dec 13, 2019
                          Report
                          Copy

                          Address: Yamuna Nagar, Haryana, 135001

                          I've already made payment for seven products from which two products with lesser amount are delivered and for rest give it shows that payment is cancelled pay again. Whereas no amount is credited back in my account. How is that possible. Also no complaint no is there to talk even. My order no is so[protected], so[protected], so[protected] from which two less amount products are delivered.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kavitha Sreejesh
                            from Manjeri, Kerala
                            Dec 12, 2019
                            Report
                            Copy

                            I ordered 2 items, a skirt and a t-shirt from the brand Vivient, on 2nd December 2019, order SO[protected]. The delivery date was 10th December. But I didn't get the product yet. In tracking id it shows, they need a redispatch, due to my problem (infact there is not such a thing) and they vl make a second attempt on Nxt business day.. The msg is on 10th December, and today is December 12nd.. I need the product as soon as possible, Bcz It was a credit card purchase, and I'm moving to dubai on 17th.. Plz reply me immediately...
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Phutlai
                              from Kolkata, West Bengal
                              Dec 12, 2019
                              Report
                              Copy

                              I had ordered for a pair of shoes on line from "club factoty". Unfortunately the look of the product i received is completely different from the picture of the pruduct. As such i want to return the product but unable to reach them in any way. I have been trying for last four days but every time the line gets disconnected, although i have received calls from this number before the product was delivered. I would request you to kindly look into the matter and advice/order them to refund the money.
                              Thanks & regards
                              Dipendra dutta
                              Fd-35, sec-iii, salt lake, kolkata-700106.
                              Ph: [protected]
                              View replies
                              My products not received but i received message delivery sucessfully
                              Reply
                              Vincent Jacob's reply, Dec 7, 2019
                              my product ( watch) not received, but i received massage delivery sucessfully
                              Vincent Jacob's reply, Dec 7, 2019
                              my order no. package 2560728962 for so208113179
                              package 2560771517 for so208099278
                              i am not rececived the products but i received massage drlivery successfully, what can do..
                              Vincent Jacob's reply, Dec 7, 2019
                              my cell no.9841140274
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Shweta Mallick
                                Dec 12, 2019
                                Report
                                Copy

                                Address: N-37-10-100/2 Ayyapanagar, Muralinagar, 530007

                                I ordered 4 titan watches but i received only one watch. The one watch that i received is full of scratches with the back cover coming off. I had paid the full amount for all 4 watches. Now, i am trying to return the package that i received but the delivery guy is canceling my request. He wants some information from the club factory customer care. The customer care no +91 [protected] doesn't connect. I am having a really had time contacting customer care. I even wrote an email but didn't get any response. So i am writing this complaint.
                                I request you to kindly initiate my refund process.

                                The order number is so[protected]
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  vsom
                                  from Hyderabad, Telangana
                                  Dec 12, 2019
                                  Report
                                  Copy

                                  Address: 5/66-1A butt Lane, St.Thomas Mount, Chennai 60016, 600016

                                  My mobile number [protected]
                                  Order id : so[protected]
                                  Delivery : [protected]

                                  As per return policy it is not possible to access

                                  I could not attach photos whenever attach it is resuming to main page not accepted return

                                  Please consider this mail reply for return acceptance.

                                  My bank account details
                                  Somasundaram v
                                  Sb a/c no.[protected]
                                  Indian bank
                                  Alandur
                                  Chennai 600016
                                  Ifsc code : idib000a173
                                  =
                                  Bank: indian bank
                                  Address: 259 m k n road alandur alandur post chennai
                                  State: tamil nadu
                                  District: kancheepuram (Click here for all the branches of "indian bank" in "kancheepuram" district)
                                  Branch: alandur
                                  Contact: 22330070
                                  Ifsc code: idib000a173 (Used for rtgs, imps and neft transactions)

                                  Branch code: last six characters of ifsc code represent branch code.

                                  Note:
                                  If not accepted this email and return my money, i may move to consumer court

                                  Somasundaram [protected]
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Y
                                    Yogi9643
                                    from Raigarh, Chhattisgarh
                                    Dec 12, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    sd card missing

                                    Address: hudco bhilai lig 234, 490009

                                    Sir maine date 23/11/2019 ko sd card club factory se order kiya tha jiska parcel mujhe date 06/12/2019 ko receive hua. But maine use unboxing kiya to product missing tha. Maine turant customer care me complain kiya abhi tak mera refund unhone nahi kiya hai aur na hi koi resolution diya hai. Mere details is prakar hai

                                    Name-yogesh kumar verma
                                    Order no.- so[protected]
                                    Order date-23/11/2019

                                    Sir mai images...
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy
                                    R
                                    Rajkidsun Meetei
                                    from Khawhai, Mizoram
                                    Dec 12, 2019
                                    Report
                                    Copy

                                    Address: Thoubal, Manipur, 795103

                                    Hi! I ordered a wig on[protected]Order number: so[protected]. Its been more than two months and the status still says processing. I have already prepaid. This is very unprofessional. I want to cancel my order but cannot even do that. I have been buying from club factory many times. This is the first time this has happened. Please resolved this matter asap. Whether you refund or send my product. Asap!
                                    Yours,
                                    Rajkidsun
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Munna Sarkar
                                      from Kolkata, West Bengal
                                      Dec 11, 2019
                                      Report
                                      Copy

                                      I have made payment for a power bank Rs 500, which is schedule to delever in hyderabad my package of order SO[protected], Tracking number is [protected] which is scheduled to deliver between 07 -12-19 to 11-12-19, I have not receive my product, as I have tried to contact the customer care, It does not respond me properly.
                                      Please take the appropriate action and advice the respected authority either make delivery with in 1 day, as delivery date already over or if it unable to deliver the product than refund my money to my respected bank account through which I made payment.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Clovia.com
                                        1
                                        (258)
                                        Mack2cart
                                        1
                                        (80)
                                        Koovs.com / Marble E-Retail
                                        2.9
                                        (402)