Club Factory Complaints & Reviews

I have ordered a product from your company on 29/11/2019. I haven't received that product yet but it shows a pop up message that your product has been delivered but that product is not delivered yet. I want a proper reply and i want to know who received the package and whether it has been delivered or not otherwise i will file a complaint against you. Kindly do the needful
Product number : so[protected]...

Hi clubfactory team,

A very disappointing experience i had with your shopping portal. I ordered the below bag yesterday night through credit card but the amount got deducted and it said payment failed. I did the order again today morning through net banking but the same thing happened and the amount got deducted from my account.

A very disappointing experience with clubfactory. Please refund i am waiting eagerly....

My order id is so[protected]. The refund was generated to original payment mode which was paytm but it has not been credited to my account. Then i checked my account details to ensure everything is in place. I noticed that my account has another mobile number updated (Which i never did). Also i always receive updates on my existing mobile number. Then from where did that mobile number come from? The credited amount must have gone to that mobile...

I placed an order with club factory and they delayed in delivering the same, and when i received the product, i had to return the same because of the quality. But they were giving the refund in club factory app. So, before initiating refund, i confirmed from their executive through chat. He assured me that firstly the balance gets refunded to cf app and then you can withdraw the same to your paytm wallet or bank account. And its been a month...

I have placed two orders online on 25th of november and 2nd december. None of the orders arrived nor i have updated about the status. The money has been debited from my account. Below are the order details.

Order number: so[protected] credibility solutions private limited
Order summary
Total: ₹804.09
Shipping fee: 0.00
Paid total: ₹804.09
Paid date
[protected]:47:28
Addressbr...

I want to cancel my order so[protected].
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary...

Cancel my order. Order no so[protected]. Please cancel my order.
Actually i ordered the product for my friend without her knowledge and she seems not to like it.
And also i won't be able to collect the product on time as i won't be in station for some time.
So please cancel my order as soon as possible. I would be delighted

Thank you
Imtiren longkumtsur...

Hi

I wanted th product
But delivery boy did not attempt to deliver it with the changed contact number
I contacted 3 days 3 times
But no one contacted again
I need th product.
[protected]
I need th product.

The msg i recived

Your clubfactory "cod" shipment [protected] is out for delivery by ecom executive ph: [protected] pin: [protected] please keep...

I had ordered a pair of earphones on 3rd decembet 2019. The shipment number is [protected]. As of 8th december 2019 the status of the order says 'delivered'. However, the product was not delivered to my address.

I either want an immediate refund for the same, as the payment was made online, or i expect the product to be delivered to my place latest by tomorrow.

It is weird how the status can show 'delivered'...

My email for club factory and phone Number for club factory are connected to two different accounts how to change that and connect them to a single account as it has been quite difficult to access them. So please help me in resolving this problem and make it easy for me. Such that I can access my single club factory account easily to the most of it use...

I have ordered 2 quantities of saree and selected cod option but when i received it, there was only one saree in it and i had made payment of 2 already to delivery boy. Now, i am following up with them since 5th, and still issue is not resolved. They are asking me to wait for 3 days. Please help me with this fraud. I can share bill copy stating 2 quantities and photo of order, as that packet can accommodate only 1 saree in it. Ticket number...

My order is still not delivered, my delivery date was[protected], i didn't receive still. My order no. Is so[protected]. I ordered on november 12th at 08:06 pm.
It said that i will receive it on november 30th but i didn't receive still. My before orders in club factory came correctly at the delivery date, but this time i didn't get. I have ordered in club factory 2 times before this order and everything came correctly. Please solve...

I had ordered for5 curtains received only3
How and when will be receive the balance
Please find attached invoice which says 5
But got two
I have done a lot of chatting with you're customer care and rabot but to no results
Need you to help me with this issue asap as i am flying to ireland on thursday early morning
And i got to take this with me
So please do the needful
Regards
Cedric...

Yesterday i was ordering a clutch from the club factory online and while during the transaction... It stopped in between and error was shown. I have a message from the bank that the amount has been deducted. But in the orders section it is showing that it is unpaid. Kindly refund my payment and please do resolve my issue urgently as it is very important....

I ordered one product in club factory website as a guest member. I provided all details and paid for order using upi payment. But it showed something went wrong error. But my account has been debited. My transaction details you can check in screenshot attachment. Kindly refund my money back. Total paid amount is 349.36inr. Please help me to revert my money back. It's really a valuable money for me and my family. We are really poor people....

I have ordered a dress and paid rs 399.26 rs but after completing my payment i didn't get any confirmation msg regarding my order on club factory. There is nothing showing on my order list even my money has been deducted from my account. It is every regrading to get such kind of shopping experience from this shopping site. Even i tried to talk with customers care but no response has come from there. How irresponsible and fake site. I don't...

Order no. - so[protected], if order cannot be delivered till 10 of december, please cancel it.
Now i am not getting option to cancel it. I wanted it for an event. Before it was showing it has been shipped but now it is showing that it is stuck in customs clearance, please provide the order or provide me the option to cancel it. Estimated delivery was 7th december, but now it is showing 17th december....

Order no so[protected]. I have not received my order for a month now. Spoke to the customer care so many times. They say they delivered the order to another address and not getting the order is my problem and so many excuses. They are not even providing the refund of my order. The customer care helpline is not helpful at all. On calling the courier service several times they also give us the same explanation. We neither have the order nor the...

Order number so[protected] is not deleivered but it is showing delieverd. Delievery agent faked the signature and kept it as no payment was pending. I have cmplainted in club factory and 'delhivery' team which deleivered but i have got no solution. I am attaching photo of pod which is company showing to me as proof but the signature are faked and am also attaching photo of my original signature. The delievery agent contact by the number [protected]....

I have ordered 2 product fro this via mobile app.. I have already done the payment for this, amount has been also deducted from my bank account.
But after that in the app shoes that amount is unpaid
Hat to do?
I am unable to reach their customer center as well as i am unable to cancel my order.
Product name is - (1) hat female winter tide keep warm wool cap sweet lovely three-piece suit biking version
...