Club Factory Complaints & Reviews

I've booked a guest order with guest account no "guest_11eac437-df08-4031-b63b-5ed73da09ed4". Because of poor quality of product i returned the product and they mailed saying the refund was done and i can withdraw my money from club factory app. Now i tried to see my refund amount, there is no amount and saying it's not a guest order. If i check in my account after creating an account also there is no product in the order section. Please intervene and help me out in this regard.

I have ordered JBL Bluetooth portable wireless speaker with 5 year warranty during the black Friday sale on the website. Following is the order no SO[protected]. Today I received the product. The product which arrived is some local brand and not JBL. It's very cheap plastic material product. I am even unable to return this order. The website is fake and it cheats it's customers.
Kindly refund my money back.

I have order a product SO[protected] and i have returned this product to club factory courier on 5th November 2019, but it is already 1 month is gone, I didn't get any kind o[censored]pdated information or amount, I have already complained some many times to club factory, but club factory doesn't take any action on it.the xpressbees tracking id is Awb tracking [protected], but there also not updated information.

I have ordered a portable fan (SO[protected] during the black friday sale. The product i have received is a toy fan. Club factory is one of the worst app i have ever used. Please dont use this app for purchasing.. This is a non trustable site..Apart from that, now i checked the app once more to know whether there is any return option and i could see that the product has become out of stock. Why is this app making the consumers fool and it is because of this types of Application, the customers trust less in online business

My money is deducted from my paytm wallet and order is not placed. it showed payment failed but money deducted from my account .i tried it for two times it happened the same.my money got deducted two times .i request you to please refund my money because once its ok it happened for two times once from.paytm wallet and once from online banking. clubfactory very cheap app 😠 refund my money asap

Hi,

I have placed 2 orders with order no. So[protected] & so[protected] dated 2nd december 2019. And i need to change the delivery address before delivery of the products as i choose the wrong address by mistake. The required delivery address is :

Ps srijan corporate park, tower 1,
Unit 1704, 17th floor,
Block ep & gp, sector v, salt lake,
Kolkata 700 091
West bengal

Please help.

Regards
Mahua

So[protected]
I ordered for white fairy lights and got green fairy lights, i requested for a return and the person who came to pick up the product checked it before taking it and now the seller has rejected my return request saying that i have returned the wrong item which doesn't make any sense.
I have been emailing and chatting with club factory executive but no response even after 1 month.
This is unacceptable.

Plz cancel my order; i have ordered by mistake sorry for the trouble, my order no is so[protected] plz try to understand my problem, i love your product by i can't buy now i wii sure that next time i will buy it, i really loved your product but now, i want to cancel my order, plz let me know my cancellation confirmed or not, plz cancel my order, it me know soon, i am sure that u will cancel my order.

Wrong product order . I purchase some other product . but unfortunatly
i execute wrong product order which no needed. so i do not purchase the same

Wrong product order . I purchase some other product . but unfortunatly
i execute wrong product order which no needed. so i do not purchase the same .Wrong product order . I purchase some other product . but unfortunatly
i execute wrong product order which no needed. so i do not purchase the same

I made a purchase of a saree and made the payment as a guest user as i had not made any account with club factory yesterday (01 dec 2019).

I made the payment via hdfc netbanking but the next screen was error screen.

Money got deducted from my account but i did not get any email or order reference number.

Fortunately i got a order number — s[protected]

Hello, i am sujatha from bangalore. I want to cancel my order so[protected] and so[protected].
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be available to receive one. The order was not even verified through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unnecessary efforts of company and mine too.
Thank you.
Sujatha
[protected]@gmail.com

I have placed the order in october and still the order is not yet shipped.

Order id:so[protected]

Its been two months now. What type of service club factory is providing. Every customer care is giving useless answers. They are telling me to cancel it. Pathetic and useless repsonses i am getting. So unhappy with club factory. I need my order by tomorrow.

Iam always shop in club factory, iam sold many products in club factory,, all products are very beautiful, i like so much that products.. Once i sold a saree for my sister bt she didn't like so, i cancel my order,, but once i cancelled my order before one month but iam not received the refund,, when i will get the refund please help,, i hope help for me please..

I had purchased a Bluetooth earphone through Club Factory. My order number was : SO[protected]
But the quality of the product was not the same. So I applied for refund. They accepted and took the parcel return.
They took back the parcel through Ecom Express.
AWB number for the courier:[protected]
The return order number is : SON[protected]
They took the parcel on 26/11/19 but still I have not got my refund back.
The Club Factory didn't even notify me about the update of my refund.
When can I get my refund?

Dear executive

1) this is in reference to my order number so[protected]Product 1-creative towel cloth hook 2. Gemotery round earring 3.7 led ultrasonic oil diffuser aromatherapy air humidfier) dated: 20 oct would like to inform that this order is expected to deliver by 28 oct - 07 nov but till date i wont receive my order. I have contacted on customer care regarding status of delivery having tracking no: [protected] from xpressbees courier as per tracking info but c. Care executive of xpressbees told me that this tracking id is invalid.

2) this is in reference to my order number so[protected] would like to inform that wrong product is delivered by club factory and raised return request twice but pick-up executive/person never contacted me neither collect the refund parcel and i received message on 14th nov that "we are sorry to pick up request son[protected] has been cancelled by the carrier" till date my returned parcel wont be collected.

Dear sir/madam,

Kindly let me know the status of my above order.

Please note that i have placed the order by paying full amount on 1st november and even after 1 month, i have not received the item.

If i do not get the denim jacket within 7 days, i will approach consumer court and file a complaint against club factory.

Regards,

Vamanan

I had placed an order in july 2019. Some of the products were delivered and some were showing out of stock and they said they will refund my amount.
So they refunded $20.92 in my club factory account and then they themselves transferred it to their own account and it is showing withdrawal success. I had not withdrawn that amount. When i asked to which account is this money transferred they are giving me some random account which doesnt even belong to me. I have been chasing them to get this refunded from past 5 months and customer care have not been able to solve my issue. They are simply saying its been refunded and close my ticket. This is a complete fraud where club factory has withdrawn the money and kept it for themselves without crediting in my account. Order # so[protected]

I ordered two jeans from club factory app on 22/11/19 and paid for two online.. But i received only one jeans in parcel.. And now when i talked to their customer support about my refund of one jeans.. They are not returning my money.. They've troubled me alot from past 4days.. This is such a fraud app.. They are not responding whenever i am talking to them..

I has returned a product, order number so[protected] to club factory and asked for a refund. They had deducted rupees 90 as a fee for returning. Then they had refunded the remaining amount 915 inr to the balance in the app. But when i went to transfer the balance to my original mode of payment (Paytm), i saw that the status is "already withdrawn".
I contacted the online support team for assistance but they continuously kept telling me that i had withdrawn that amount. I gave the withdrawal id ec22eavva4ruloa1luptqovp7
And the funny thing is they gave me the phone number to which the payment has been made and that is not my number. Phonenumber:[protected]

So the fact is i lost my money and this online team is insisting that i have received otp without which withdrawal cannot be done. But strangely, i haven't received any otp. This describes the seriousness of the matter.
They were stubborn and closed the matter.
These people seem to be associated with some fraud as a team.
Request you all not to get involved with this club factory shopping site as they accused customers of lying and they are running a fraud business.

Shame on them.. I have attached the conversation with the online team and you can see how they were insisting that i was lying and that it was me who had withdrawn the amount.

I made netbanking payment for placing an order but payment confirmation page kept on loading but not confirmed on the website but money got deducted from my account. How do i get my money back?

I have only message from bank about money deduction nothing else apart from it. I don’t know whom to reach out and how to get my money back from this unsuccessful order placement.