Club Factory Complaints & Reviews

Return son[protected]
Order no. So[protected]
Order date: 19.04.2019
Return request time. 10.5.2019
When the order is delivered to me i received only one product but i paid for the two. When i apply for return it was said that the return request time is till 19.5.2019 and i apply already before the last date. But after 19.5.2019 they said my return request is expired. And so i didn't even get my package back or even my money. I have called at the carrier no so many times even every month also but did not work. I request your help to get my order or my money. Thank you.

I have order few item from your site however it was not delivered to me yet.

Estimated given date was 24th of nov and today is 29th courier company is not responding properly...

Very very disappoint with this service.

Order no. Are as below.

So[protected]
So[protected]
So[protected]

My detail is as below
Pinky jha-[protected]
Jha. [protected]@gmail.com

Hi i am arunisha from tamilnadu i have return the product but it send another product to the company the product was not mine that was sent i enquired ecom service who pickup my return order they told me that we have return the correct product to the club factory and to enquiry club factory customer care then i search i have come to consumer complaints the main thing is i want my money i return my product but i didn't refund my money so please give me my money

I have returned a saree but the product has changed when it reaches to them i have returned red with blue kfhub joya with silver beautiful stone saree model
But it had gone has yellow colour saree

Please take an action and give me my money refunded to me they are telling that i have sent a wrong product but i have sent red colour saree only please take any action immediately based on my complaint please please!!!

I order a product from club factory order number - so[protected].. I received a wrong product which is also a very cheap quality product. I requested for a return n waiting for someone to pick up the wrong product get my refund back. No one came to pick up the low quality product. So i spoke to multiple support executives they being rude an disconnected my calls n chats numerous times. Then they said they escalated this issue work their complaints team and i will receive a call from them within 3 working days i never received any call and refund #720596 complaint number..

Hello i m dr. Disha. This is regarding order no. So[protected] which was placed on 27th september 2019, the cloths delivered were so poor quality and totally different from the one shown on website so i had applied for return pickup at my own cost. The return request got accepted. Return order no. Was son[protected]. Their delivery partner dint turn up only. I tried chat with club factory, wrote emails to them, tried to call on indian helpline no. But no response from them. I urgently request you to arrange for return pickup and to refund my money as soon as possible as this is mistake on the part of your delivery system.

I had placed an order on ClubFactory on November 25th, 5:35 PM IST. My order no is SO[protected]. I am unable to find the order listed when I search for "Guest Orders" on the app. Also, when I tried the same on their website, I was taken to the order details page, but when I tried to "Track Order" I was shown an error page with "Order Owner Error." Tried contacting customer support. I didn't receive a reply. I either need a refund on this order or please provide me the tracking details for the order.

My order SO[protected] was supposed to reach on 27th November 2019. But neither did i receive my item nor I received any mail or messages regarding my order after the order confirmation. I have ordered through guest account but Im not able to track my order. Please let me know about my order as I have already done my payment. Thank you
Maya Venugopalan
Mob: [protected]

I received utter fake michael kors watch, which has mk3584 in description but on back side of the watch it is MK7494, which DONOT EXIST IN HISTORY OF MICHAEL KORS. worst strap waste packaging. At least you should have mentioned while buy that the watch is duplicate? Buy why you did not mentioned at the description? Is the way to CHEAT CUSTOMER BELIEFS. am attaching all the details down. Expecting quick response. I can return the product easily but where is the TRUST AS A CLUB FACTORY CUSTOMER ON YOU? before buying the product itself I chatted with your customer member, he told me it is original, then only I bought it.

My name is ranjana
i am ordering bag on dated 04.10.2019
i am received my parcel on dated 25.10.2019
i am not happy with product quality
i want to refund
order number - so[protected]
payment mode - cash on delivery
amount - 399/-
my phone number - [protected]
email id - [protected]@gmail.Com
delivery address - hemkunt house 12floor 1207 rajendra place 110008.

CF order no SO[protected]. Order was placed on[protected]. As committed it was supposed to come within[protected] but it came on[protected]. I ordered for JBL speaker and I got a local product. I raised complaint for return. Firstly they denied the delivery and post 10 complaints they arranged reverse pick on[protected] and product reached their warehouse on[protected]. I was told within[protected] refund will come but today on[protected] the refund is not come. In between I have contacted their chat support more than 60 times and they use to provide me a date only. On the given date when I connect, they use to give a another date and thus they are just harassing me. Return shipment number is [protected] of DELHIVERY COURIER. Today[protected] I also contacted chat support and as usual they again told me wait. The most interesting part and joke of the century is IT IS STILL SHOWING IN THE APP AS SHIPPED AND IT WILL DELIVERED BETWEEN 18-22 OCT'2019. I don;t know which calender they use where still[protected] is not come. Please help in this reagard. It was an COD and I paid 2, 490 INR for this. Sharing order page and courier page screenshot along with one of many chat pages.

Hello, i am janak soya from ahmedabad. I want to cancel my order so[protected].
Please cancel my order as soon as possible. I wan't to refund my mony. Becouse it not delivere since last 40 days. So poor service. I want to refund. Please help me. Help please. Help please. Help please. Help please. Help please. Help please. Help please. Help please. Help please.

I ordered sennheiser momentum but they delivered jbl duet mini and they are not even showing that the order is delivered so that i can request the refund.
The delivery boy has also done everything but still it is not showing that the order is delivered
Even the order is with which i ordered is quite different from the one i have received and i am unable to contact the site as they haven't provided any number.

I got a massage from club factory so many times and they told me that got a prize. That was tata safari car and if i want that car first i pay prize money fee and if i do not want that car thenyou can also take cash.
I wanna to knonw one thing how they know anything about me which product i purchase and where i live how can they know everything. This was not good. Its means their is no privacy on any social shopping app if they know about which product i am shop from app they misuse are details.
Also i have send some screenshots which the fraud caller sent me..
Plz take action...
Or else i will lodge an fir against ur company...

So i placed an order of a huda beauty nude eyeshadow palette few days ago in club factory, the estimated date of delivering the product was 28th of november which is today, i still haven't received the product and i am really disappointed and neither i know when i will be receiving the product : (If i didn't get my product within this month i would like to cancel my order so kindly please let me do it

I have purchased some item from culb factory package with awb [protected] item. For the devilry address i have mentioned my home address but delivery boy was not came to my address and he is calling from 22 km away to come and pickup your courier like that he is called to me.
So i regret the courier because of courier boy head weight speaking.
(Courier boy phone number[protected]
So plz kindly aware this type of courier boy's make it good away.

On 22nd november 2019 i had ordered allen solly white formal shirt l size, but yesterday dated 27/11/2019 you have sent m size which is smaller size for me from your club factory website as a guest but it doesn't fit me well so i want to replace it... Order number is so[protected]... I want to exchange it with a l size... I don't know how to return it and proceed further... Kindly help me with this... Contact me as soon as possible. Contact number is [protected].

My order no is so[protected] and the order has confirmed and paid 3382.30 rs already. I havent got any notification or updates of where my order is? I cant even track?
It shows empty in ‘order’ section in ‘paid’.. I dont get any notification please return back money and cancel this order
This site should be blocked and should be complained to higher authorities for fooling people by first taking payment and not delivering the order!!!
I hate club factory

I ordered an item from club factory and they delivered an totally different item from the description, so i raised return request. For the first time when delivery man came he could not pick the product to be returned because he was somewhere else so he called and told me that he will comes the next day. The next time he told the same thing and return got failed. Since that day nobody has called or massage about return and my request has been cancelled by club factory by itself without providing actual reason. Its been 2 weeks and i am still waiting for return.
Now it doesn't matter if they come for return or not, i just want my money to be refunded as soon as possible.

I ordered earrings on 2nd Oct, 2019 n paid d amount of Rs284 through paytm..My order no is SO[protected]..I hv made a complaint last week but my query is still not resolved..This was my first experience through club Factory but it was so horrible..In Future I wl never order anything from Club Factory.Moreover I will never recommend to anyone..I called Customer Care so many times but no one picked my call.Inspite of so many complaints made to them no one bothered to call me...Reply ASAP..