Club Factory Complaints & Reviews

Today repeated fraud transaction have made misrepresenting the name of club factory from my account. Phone was generated from particular no. [protected] asking on behalf of club factory complaint section ( where I really submitted a complain regarding unusual deduction of shipping charges against wrong delivery). It reveals that they are quite expert to cheat people in this field

S J GHOSH

I have bought slim belt in ur app after that i recieved bad quality and small size. I have returned my product one month back. But still now i am not recieved refund or changed product. Very worst customer service. No customer service number. My order id so[protected] package [protected]. Why you people cheating customer but hourly basis creating new advertisements. Need my amount refund otherwise i will file suit in consumer court.
Fraud website

Ganesh
[protected]

Am order a gown by club factory app at my rohtak city addrrss. Behalf of club factory a person called me from no. [protected]. This time am drived. So when i call back on this number than delivery boys said that why you not pick my call. Am not you father employee. Etc. Etc. He used abusive words. I have call recording also.
So i think i have to cancel my order from club factory and discuss with my circle, friends that this type of service in club factory app. I feed very bad that how a person treat with his customer

I got a massage from club factory so many times and they told me that got a prize. That was tata safari car and if i want that car first i pay prize money fee and if i do not want that car thenyou can also take cash.
I wanna to knonw one thing how they know anything about me which product i purchase and where i live how can they know everything. This was not good. Its means their is no privacy on any social shopping app if they know about which product i am shop from app they misuse are details.

I have ordered a power bank 4 days before but still i don't have my track record and when i call the customer care number of club factory they do not receive the call first time i have ordered online subject my parents are scolding me that where is your order if you are a new customer club factory it is my humble request to all that do not order anything from this app

I have received this message today (27/11/1977)... Pls investigate about this as it is concerning about the personal details shared with 3rd party or fraudsters..

Message : dear sir congratulations you have 1st prize tata safari car rs (12, 60, 000) from clubfactory online center.
Call now & recived your prize
Contact help line no [protected]
Thanks regards

My latest order no. So[protected] and previous order no. So[protected] both these u people can't able to deliver. I will take definite against u people and let my other colleagues not to go for club factory products. Negative follow ups given. Can't able to trust. First ever bad shopping app. I have experienced in life. Cheaters i can say that's the only word.

The order was placed on 25th Oct.
I haven't received the order till now and there is no update from your end as well.
If I reach customer care, I am suggested to have patience.
Every time I try to reach you on chat, I am placed in queue and never able to reach anyone.
This is sick. Please refund my money as soon as possible and keep the order with you.

I ordered a "women pearl work & ruffle sleeve floor length rayon gown" and i was not satisfied with the product thus I requested a return on[protected] but the package was neither collected nor i received a refund. The customer care line is always busy and my mail was not responded in a proper way. i know Club factory is huge network of E-commerce but providing proper customer would be highly appreciated.

Today i was ordering a mi earphones from the club factory app and while i am making the transaction... It stopped in between and error was shown. I have a message from the bank that the amount has been deducted. But in the orders section of the app it is showing that it is unpaid. Kindly refund my payment and please do resolve my issue at the earliest.

I have ordered a watch from club factory. It's been so oo many days, and I did not get the product which I have ordered. Please send my order as soon as possible. My order id no:SO[protected] please send my order. Or refund my money.

I did not expected this type of fraud from club factory. Soooo please don't make fools customers who really don't expect this.

Plz cancel my order; i have ordered by mistake sorry for the trouble, my order no is so[protected] plz try to understand my problem, i love your product by i can't buy now i wii sure that next time i will buy it, i really loved your product but now, i want to cancel my order, plz let me know my cancellation confirmed or not, plz cancel my order, it me know soon, i am sure that u will cancel my order.

I want to return my order .. it does not fit to me and it is not looking like that club factory was showing on its site please return my order and refund .

.i have recieved a worst material ... worst colour ... fake material ... fake site please return and refund.. order no..SO[protected] ...delieverd on[protected]
next time i will never visit club factory because it is creating so much trouble i return

I have purchased boat 255 rockerz bluetooth on 13th Nov and on 25th not working one side. have already complaint to Club Factory, they did not have any solution.I will never purchase such types of items with this company.

Its totally fake.I cant understand people accept the all things before sale after that ignore.No body getting a complaint. Please help.

My order number is order number: so[protected] paid date
[protected]:59:10 payment made online. Expected date of delivery is 26th nov. But now i couldnt able to see my tracking details and where my order is. No ways to contact them as well. This is my first order with club factory but very disappointed. I want my tracking details, i want someone from club factory to address and resolve the issue right away. Very disappointed with club factory.

Order: so[protected]
Dear sir/madam
In ref. Of above order this is to inform you that there is an unusual deduction of shipping fee from my side by club factory against a wrong delivery. The item i received is completely different than i actually ordered so immediately returned. However during refund against the return, a rs 90/- shipping fee was deducted from the refund amount & credited the balance to my account. I marked the several mails to customer service but till no satisfactory solution yielded instead asked for snapshot o[censored]npacked items as proof of wrong delivery. Unfortunately i didn't take any such snap but snapped the item without tearing the transparent plastic wrap which i sent them but they clearly replied that they couldn't detect from the snapshot that if my item is wrong/exact. And i don't have any further photo of the same since immediately returned after noticing the wrong item. However i am not supposed to bear the delivery cost of wrong item i received. Please look into the matter & do the needful
Thanks
S j ghosh
Serampore -712201
West bengal, india

* herewith also enclosed the photos of wrong delivery i received & returned immediately.

(Received several mail reply of denying to return of my shipping fees from id: cy md parvez xchat+[protected]@support. Yuceyi.com)
It is of course not justifiable to by pass there fault to customer by making the plea of snapshot instead check/verify the order status with stock/warehouse. However awaiting for your feedback.

I have ordered from club factory last month around 25th oct, i have not received my order till now, no status update.in the app showing delivered or shipped on 7th nov after that no update on app also. I called the carrier number provided they dont have any information. Customer care number provided does not seem to be a valid number. Please help me to get the order or refund. Order number is so[protected]

I have bought a boat earphone from clubfactory as a guest with order no (SO[protected] but this is not working mic is damaged and i want to return it but i can't find the way how to return .site is showing nothing for guest orders. The earphones are of very low quality, i am unable to record any voice by using mic, plzzz resolve my problem as soon as possible.
Thank you

Today I have got a call from a person...who is saying that he is the manager of Club Factory...name Mukesh kumar.He was sent his aadhar card and pic on whatsapp...his contact no.is..[protected].He said that he is calling from CLUB FACTORY and i have got the prize from the company for becoming the regular customer and got the demand prize from ur side...The car XUV or the cash prize of rs 1650000 and he demanded the amount of 6600 as the processing fee which i have given him through Google Pay from my account in Bank of Baroda... then he again demanded of rs 18900 which i have refused to give...

I just want to know how can i get my money back and request Club factory to take some hard action against this person who is spoiling the image of Club factory and plzz help me in this case of fraud...
I shall be highly thankful to u being ur regular customer.

I ordered something and received wrong items.

I called customer care and they asked me to get in touch with chat support team.

Now they raised a ticket and asked me to wait for 24 to 48 hours, its been 2 weeks now, i have to slogging around asking them for updates. They have nothing to tell me but the same thing again and again - kindly wait.

Order no. SO[protected], this order is divided into three parts. I got wrong items for package 2.

Ticket raised by chat support team is 677520.

Well i dont understand what is taking this long to initiate a return pick up and refund. Espicially when a customer like me keeps reminding them one million times about the issue. How busy the team can be when this issue has been escalated one million times by me.

I dont really trust the chat support any more as it looks like they are doing nothing but just cheating me right now.

I recommend please be careful buying products from club factory, if you get wrong products then better sell it off to poor people, rather slogging yourself to get a refund. I m doing it because it is a lot of money.

I am not buying anything anymore from club factory. I m done with this fraud and patience.

1st image - what i ordered
2nd image - what i received

The courier partner was ecomm logistics. This courier company is one of the stupid companies who never deliver product on time and delivers wrong products.