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Club Factory Complaints & Reviews

www.fromfactory.club
1.1
Updated: Sep 17, 2023
Complaints 5546
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1154
Unresolved
4392
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Club Factory reviews & complaints page 69

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R
Rashmi Rohit
from Durg, Chhattisgarh
Nov 20, 2019
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Address: 490020

I had placed an order on 4th November from club factory and 20 November oassed already today still there is no sign of evn shipping by the warehouse.
I called customer care and spoke to tyem so many times they told me after waiting for many dayd fine u can cancel we cant provide you any information, why would i have bought something i never wanted and never have been bothered about it.
I don’t understand the way they work I ordered 2 products one was completely diffrent from what they have advertised right the the cloth to size print and everythng i returned that weeks passed neither i have got my refund for the same they are simply cheating people nothing else.
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    J
    Jayram Gawali
    from Delhi, Delhi
    Nov 20, 2019
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    Address: 441111

    I have different type of shoes which are not as per photo shown with order. : SO[protected]. Perhaps I have taken trial but these shoes are not comfortable as my knees are started to pain after use. I have called to customer care, but no satisfactory reply received. Please replace the shoes as early as possible as per photo with order. : SO[protected].
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      J
      Jigna Tandel
      from Mumbai, Maharashtra
      Nov 20, 2019
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      Address: C-222, Belgium Chambers, Opp. Linear Bus Stop, SURAT, 395003

      I have an ordered at 01 NOV 2019 but it's not delivered till date .

      My order number is SO[protected] . My order show Processing and payment has been made. But i am not able to track my order. The club factory customer service doesn't ever answer my call.

      I want to know where is my order.

      And no details of it with the courier service.

      Sehar industries should respond to this and take responsibility for the delivery. Sehar don't have any contact details in any websites.

      Need my parcel immediately.
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        S
        Shibam K. Eccentric
        from Mumbai, Maharashtra
        Nov 20, 2019
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        Address: Radhabazar, Baidikpara Road. P. O. Nabadwip, 741302

        I ordered from club factory
        My order no. : SO[protected]
        Item shipped on : 24th October 2019,
        Went in customs clearance on 27th October 2019,
        Its more then 20 days order stuck in customs clearance,
        No update, estimate time is already passed.

        Please delivery my order or initiate refund as soon as possible. Its too late.
        Please find attached screenshot.
        +1 photos
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          P
          PATI SN
          from Gurgaon, Haryana
          Nov 20, 2019
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          I ordered a pair of bose ear bud vide order no: so[protected].
          The order was delivered on 19.11-2019 and I paid cash to the courier guy.
          To my surprise a wired head set of inferior quality has been supplied.
          I have tried the customer care number: [protected] but the number is also a wrong number.

          I will file a criminal complaint against directors for cheating and holding the money by sending wrong product
          +1 photos
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            D
            Dhanashree Pawar
            from Nashik, Maharashtra
            Nov 20, 2019
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            Dear sir/ ma’am,

            I’m writing this complaint about a delayed delivery from club factory, ordered on 21/10/2019
            Order number: so[protected]
            It’s showing in the app that my ordered products are under custom clearance. I have already paid through a debit card. It’s been a long time and i’m not getting any information about it. When will i get the products delivered??
            +1 photos
            View replies
            My order is not coming so my order is dilevard.iam veting to my order.my order is realy really wanting so my order is dilevard.

            delay in delivery from club factory - Comment #3589236 - Image #0
            Reply
            I ordered a pink colour ladies wallet from club factory today ie, 15th nov 2019 and made the payment through phone pe app.I have received request for payment through sms and Amount of Rs.350 debited from my account.I have received no order confirmation yet. Please do the needful as soon as possible.
            Waiting for your response.

            delay in delivery from club factory - Comment #3589271 - Image #0
            delay in delivery from club factory - Comment #3589271 - Image #1
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            I am tring to withdrawal but I can't it. i try it for many time but app says it falied

            delay in delivery from club factory - Comment #3589630 - Image #0
            delay in delivery from club factory - Comment #3589630 - Image #1
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            My delivery was not deliver for his date and my payment was succesful
            Reply
            I ordered a wallet before 21 days ago. And still I have not received my parcel.

            This is not acceptable.
            Reply
            Hi I received a message stating that I have received a refund for order which was not delivered, but i have not got the same in Club Factory App
            Reply
            I ordered a spectacles before 2 weeks . And I waited to get the product but today i received a text message from the club factory that the product is delivered. Can u figure out this please

            delay in delivery from club factory - Comment #3590558 - Image #0
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              S
              Shimmi Shikha
              from Noida, Uttar Pradesh
              Nov 20, 2019
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              Address: 243, 2F, Vipul Trade Center, Sector 48, Sohna Road, Gurgaon, 122004

              I got a call from [protected], he was saying ma'am i am calling from club factory. I have a prize from club factory when i refused he is taking nonsense abuse words. Please take some action for that and keep your security tight. I want immediate action otherwise i'll post on social media.

              That guy is fraud.. Called me twice... Talking abusive, take immediate action please

              Awaiting for your revert.
              View replies
              Ordered not received but showing as delivered, no reply from club factory or delhivery form
              Order number SO[protected]
              Courier tracking number[protected]
              And fraud calls from [protected] this number as club factory customer care asking for bank UPI, signature, OTP also.
              No reply by club factory by mail or calls

              fraud call 8585062251 - Comment #3589151 - Image #0
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              I hadn't received my order whereas I received the message of delivery last night.
              my package no is [protected]
              and my order no SO[protected] . Please fix it soon or refund my money
              I ordered it on nov 9
              received delivery message on nov 15

              fraud call 8585062251 - Comment #3589202 - Image #0
              fraud call 8585062251 - Comment #3589202 - Image #1
              fraud call 8585062251 - Comment #3589202 - Image #2
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              Your App Is Fake First I Receive Product Too Late After I Received Wrong Product After That When I Return The Product Your App Cannot Accept It, Now Today Is My Last Day To Return The Product But Your App Show That Your Time Is Over
              Was This Is They Way You Have Treat With Your Customers, What The ### Is This You Fraud & Scammer

              fraud call 8585062251 - Comment #3589218 - Image #0
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              I ordered a couple of dresses and accessories from club factory on October 21.It arrived at the customs on 28 october.The dues date is over but the order is not yet delivered after stucking at the customs for more than 16days.The help center employee's are useless giving only the same answer day after day.please release my order from clearance

              fraud call 8585062251 - Comment #3589233 - Image #0
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              I have not received my order which I have ordered on 23 nov it has already been 20-25 day for my order then to I have not received my til now.Please help me.And when I complain them about my problem there is no action taken about my complain.please help me... pls help me

              fraud call 8585062251 - Comment #3589237 - Image #0
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              On 6th October 2019 i was ordered a mens breatheble running shoes and i was doing a online payment and it's expected delivery upto 24th October but till today means till 15th November delivery can not be done yet and club factory app shows the order is still prepare from 12th October so done delivery as soon as possible otherwise refund the money

              fraud call 8585062251 - Comment #3589251 - Image #0
              fraud call 8585062251 - Comment #3589251 - Image #1
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              SO[protected] Order ID I was order a JBL Earphone From Club Factory They don't Give Any Information About It Please Solve It
              Reply
              I don't like this shoes
              I want to return back it
              Reply
              Ordered 12 boxes of kitchen storage boxes, received in good condition, but out of 12 boxes lids for 3 boxes not provided, may be negligence while packing, please send 3 lids, my invoice no 2010153XA07329 dated[protected]:43:49 please communicate on cell no [protected]
              Reply
              kotaumesh's reply, Nov 14, 2019
              please communicate to cell no 7386824284 at the earliest, as I want to order some more products from club factory.
              I was returned my items that I ordered returned ID SON[protected] since 24 sep 19 but till now I don't get the refund it's a bad experience response from club factory there no action till date yet to date is 13 Nov 19 when I'm already complained about that still there no response at all

              fraud call 8585062251 - Comment #3589748 - Image #0
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                R
                rushtam
                from Mumbai, Maharashtra
                Nov 20, 2019
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                Hii my self rushtam. I order a combo pack of t-shirt rs. 480.02/- dated 18november2019. I dedected my payment threw payeem under upi no[protected]. There is no any order no received for this. I send u the payment deducted screen-shoot. My mobile no is -[protected] & [protected] & mail id is is [protected]@gmail.com and [protected]@gmail.com pls solve this matter soon becouse clubfactory is very reputed firm.
                Thanks
                Rushtam
                +2 photos
                View replies
                I have ordered a product from club factory and amount was deducted from my account but its showing unpaid in the app and it was not showing in my orders too and my order number is SO[protected] kindly revert back

                t-shirt combo set order no not received and payment deducted - Comment #3589002 - Image #0
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                Very low qualti reshiv but not reshiv good quati so plesh retun my oder

                t-shirt combo set order no not received and payment deducted - Comment #3589035 - Image #0
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                My Order Number: SO[protected] of Tracking :[protected] and Order Number: SO[protected] of Tracking :[protected]
                Courier :ecom / Gati
                Estimated Delivery Date :[protected].

                But, it is found that not a single packet delivery in time. You are requested to do delivery in time.

                t-shirt combo set order no not received and payment deducted - Comment #3589048 - Image #0
                Reply
                Money transfer by me for product delivery...
                But by some reason my order is cancelled...
                So they commited to me if your order is cancelled then i will give you money refund...
                They does not give my refund ...and order will not be delivered...

                t-shirt combo set order no not received and payment deducted - Comment #3589180 - Image #0
                t-shirt combo set order no not received and payment deducted - Comment #3589180 - Image #1
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                I was unable to receive my order as I was not home so my order has been RTO notified. I have tried club factory customer support number many times but no one is picking up. I want, y order urgent please suggest how to get my order back
                Reply
                I just oder a jbl Earphone but i just received a wrong product with damage so l just requested for return but it showing the return is canceled

                t-shirt combo set order no not received and payment deducted - Comment #3589437 - Image #0
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                Don't buy products from club factory
                all first copy items they sale like snap deal at cheapest rates
                we can also buy same products on road side near u even at half rates as compare to club factory
                Reply
                I ordered a watch from @clubfactory at the time when I opened it I saw it's not working and product was not which I had chosen .When I asked about return they are saying we have to corrier with our money, I don't know what do and don't believe them also .
                Reply
                Abbas Qureshi's reply, Nov 14, 2019
                I am getting calls from from unknown person mentioning @clubfactory and saying that I won alto car and company has two options whether you want car or cash his number 8420557884 he asked my account number and branch name I checked in the Google whether it is genuine or not I found it was fake ..How my order number and personal details known to them ...security alert
                I've cancelled a product but I didn't get the refund. In that case atleast please give me the product back
                Reply
                I've ordered a product as a guest instead of logging in.My order no is SO[protected].
                I would like to replace it with another size.
                I liked the product but it is smaller in size I would like to replace it.Iam unable to do it as i've ordered it without logging in. Please consider this complaint asap.
                Reply
                I have place a order of 1RS deal on 26 october and estimated date of recieving order is 13 November but I dont get the order and it has been delayed in factories since 1 November please I want my product
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                  M
                  Mr.Shreesha Shetty
                  from Mumbai, Maharashtra
                  Nov 20, 2019
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                  Hello, i'm mr. Shrisha shetty
                  Order no - so[protected]
                  Tracking no -[protected]
                  I ordered ben martin jeans n ben martin kurta from club factory n paid 1298 online but on delivery i only received jeans n kurta was missing from parcel but bill had both charges
                  It was shocking i called d seller but no response maruti enterprise, i called club factory call centre no response
                  I want refund for missing product of rs599 immediately
                  View replies
                  The product wat I have ordered was JBL headset in offer of one plus one free . Despite I got single material as well as a local product . I'm not sure the product got faked in ware house or while shipping . The ultimate sufferer is customer .

                  missing product from order - Comment #3588972 - Image #0
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                  Today I received a message and a phone call regarding the lucky draw they are saying that I won a Mahindra xuv 500 of ₹1696000. For that I have to pay some sort of registration amount

                  missing product from order - Comment #3589195 - Image #0
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                  Mera order nahi ayaa jacket 8din ho chuka hai order cancel bhi nahi hota hamne is company par bharosa kar ke order kiya aise nahi, hamne socha tha service achchi hogi par.. Kya service hai bakwas hamara order jaldi bhejo, . Apna hamara bharosa toda ok public ke bharosa jeetoge tabhi apki company age jaayegi ... Mera order jald se jald bheje

                  missing product from order - Comment #3589239 - Image #0
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                  I have mistakely done this order pls cancel soon my order no is SO[protected]
                  Reply
                  The product that I ordered was not the product delivered..

                  missing product from order - Comment #3589330 - Image #0
                  missing product from order - Comment #3589330 - Image #1
                  missing product from order - Comment #3589330 - Image #2
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                  I order the sun glasses for the first time.
                  It almost more than 15 days.
                  Still I got nothing from customers care services for cancel or return.
                  If I couldn't get the order I case the file under consumers rights.
                  Thank you.
                  Reply
                  I tried to order Pouse silver solid lapel full sleeve mens cardigan, Order not placed but amount got deduct Rs 396
                  Reply
                  I ordered from club factory
                  OrderID: SO[protected]
                  Item shipped on 28th Oct 2019, It went in customs clearance on 31st Oct. It's more than 13 days order stuck in customs clearance, No further update.

                  Please delivery my order or initiate refund as soon as possible.

                  missing product from order - Comment #3590274 - Image #0
                  Reply
                  greenchillies88's reply, Nov 18, 2019
                  Still no update
                  Product delivered is wrong. I ordered losse slip slides sexy beach lace dress bikni but i got a lofar jacket . Which looks not good .I want to change the product.I am very disappointed. Very bad service.
                  Reply
                  Order no SO[protected] AND SO[protected] was returned by me. Refund initiated mail for rs 506.99 each was received on 21st october 2019, but still the amount was not credited in my balance. Kindly verify and refund the amount at the earliest
                  Reply
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                    D
                    Davinder92
                    from Delhi, Delhi
                    Nov 20, 2019
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                    Address: New Delhi, Delhi, 110017

                    Ordered product from clubfactory and on 20th november 2019 under order number [protected], it showed status as delivered however no one contacted me neither delivered it as i live alone and there is no one to collect it as well.

                    I tried connecting their customer care but they keep call on connecting mode for 30-45 minutes without a single response.

                    Tried connecting on chat as well but the customer care person is unable to understand and just giving one answer that product is delivered.
                    View replies
                    Sir I didn't receive my prepaid order from club factory of order noSO[protected] .The shipping tracking has also stopped updating .Please look into the details and update me

                    product not delivered but status shows delivered without even contacting - Comment #3589017 - Image #0
                    product not delivered but status shows delivered without even contacting - Comment #3589017 - Image #1
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                    Order number is :SO[protected] I order the product on 25th oct and the delivery date is 2nd nov. And then change delivery date 2nd to 12th nov.But still i havn't received my order and the status is please be patient.i want to cancel my order please help me.here i attach the screenshot please check ane revert.

                    product not delivered but status shows delivered without even contacting - Comment #3589178 - Image #0
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                    I ordered a specs and Bluetooth headset on Club factory and my order ID is [protected] and these people didn't call me on any updates and courier guys also didn't call and they say we attempted to deliver you and not reachable and not able to contact me and they didn't call me for even a single time
                    Reply
                    I got product from club factory it is not working properly so I want to return the product but it is showing empty in orders
                    Reply
                    SO[protected], order not received yet.

                    product not delivered but status shows delivered without even contacting - Comment #3589627 - Image #0
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                    I have placed an order with an order number SO[protected] and already paid for this order. But it is not showing any order in my account. Even I am not able to track it.
                    Reply
                    Tracking of the order is not increasingly according to given date... No idea when will receive my order..
                    Reply
                    SO[protected]
                    We ordered for 5 sarees on 31.10.2019 by COD.
                    But at the time of delivery we received only 3 sarees and paid the full amount before opening the package because of the compulsion of the delivery boy. We feel very much disappointed and we need our money back. So please take our complaint into consideration and do some favor.
                    Reply
                    Poornima Devi Sekar's reply, Nov 13, 2019
                    Missing of 2 gray sarees
                    I have ordered Saree but saree quality is not good as per prize so I want to return Saree product but Return option is not available.

                    I have also contact to club factory chat window but I am not getting any positive answer from help desk

                    Club factory delivery is too late and product quality is also not good
                    Reply
                    I have a order of readme headphone, but its not came my address, one sms was came in my mobile, your address was wrong, delivery boy not contact my mobile number, please give me my order quickly, im so worried, its too much long in my order time, pls action quickly
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                      S
                      Srinivas Aynapure
                      from Delhi, Delhi
                      Nov 19, 2019
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                      Address: Bangalore, Karnataka, 560025

                      I have ordered memory card via club factory and when I opened parcel memory card is not present inside. The cover was already open and it was well packed inside two covers but memory card was not present.
                      Invoice number: 20/02BLF0586835
                      Invoice date: 14.11.2019
                      GST Registration no: 29AAHCC7301E1ZV
                      Seller: Credulity Solutions Private Limited
                      GroundGloor, 13BBlock, Embassy Heights, Magrath Rd. AshokNagar, Bangalore, karnataka-560025
                      +2 photos
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                        Kitu virk
                        from Noida, Uttar Pradesh
                        Nov 19, 2019
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                        I have ordered 2 pairs of earrings from club factory on 25 Oct 3019and made online payment and it showed that the estimated dellivery date will be 12 Nov 2019 but till now i didnot received any order and my order number is SO[protected] and from the last 15 days, the tracking details show that it is under clearance and i dont know where my products are exactly.
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                          Pavani Basavaraju
                          from Bengaluru, Karnataka
                          Nov 19, 2019
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                          Hi I'm Pavani

                          Im unable to cancel the order through the app or website. I want this order to be cancelled ASAP. Here is the Order Number: SO[protected] .

                          The website or APP doesn't give me an option to cancel.

                          The shipping address is incorrect, so please CANCEL THE ORDER. The customer service doesn't work, email or call is useless. Hence posting the message here! Its horrible that we don't get a chance to change shipping address or modify the order. SO PLEASE CANCEL THE ORDER IMMEDIATELY!!

                          EMAIL ID: [protected]@gmail.com
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                            S
                            Sayyed shadab ali
                            from Satara, Maharashtra
                            Nov 19, 2019
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                            Address: Mumbai City, Maharashtra, 400078

                            I am sayyed shadab from mumbai i want to cancel my order as much as possible because i wasn't available there my order number SO[protected]
                            Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
                            Thank you.

                            SAYYED SHADAB
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                              Swuto swu
                              from Hyderabad, Telangana
                              Nov 19, 2019
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                              Product in club factory app and the reality of product its completely different quality is worst and design it sucks. Infact i would admit that its making money by fooling innocent citizen they are fraud they say it cf verified why they are verifying this kinda of worst quality. Its just that they want to make money by fooling people. Despite of money shortage i order the product because they have great tv ads and even the quality of the product and design was looking awesome in their official and verified app. They are looting us by giving us a false hope that the product which we choose from their apps are awesome its really sad to say they have lost their status. As a good online shopping app i will take this issue till consumer court
                              +1 photos
                              Nov 19, 2019
                              Updated by Swuto swu                               Worst quality club factory

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                                R
                                Rushi@123
                                from Mumbai, Maharashtra
                                Nov 19, 2019
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                                I was ordered female casual sports shoes on date 22 October 2019. But till a date I did not get my order from them. I was played amount of the product through the online payment method.
                                I was also called to the costumer care regarding this problem but they not given proper solution of my problem. Now I dont want this product because of the late service. Please refund my amount that was I paid at the time of ordered.
                                Order no. SO[protected]
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                                  Padmajrishnan
                                  from Mumbai, Maharashtra
                                  Nov 19, 2019
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                                  I am padmakrishnan. In my order number: SO[protected], there are two dresses that I have bought from club factory and the product seller is Kalki Fashion. They delivered me only one product (Westchic dark green top) whereas the other one (Westchic Peach AZIZA long dress) has not been delivered. I have paid money online (Rs.749). Now I don't have the product with me and no refund. It is their problem as a customer I want my money back.
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                                    Dharma Thendral
                                    from Mumbai, Maharashtra
                                    Nov 19, 2019
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                                    Address: 606202

                                    Sir, this is the first time I using club factory.first i used in a private browser.there i ordered product(so .[protected]But I felt it not registered.so i install ur official app and order the same product(so[protected].Now i received message that both orders were dispatched..I don't know what to do..Please kindly help to cancel one of my order
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                                      A
                                      Ajay patial
                                      from Patiala, Punjab
                                      Nov 19, 2019
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                                      Address: Amritsar, Punjab

                                      I have ordered one jeans from club factory for rupees 1069 but they have delivered me 2 jeans so i have to pay rs 2138 for rubbish jeans and they have not shown any information regarding second pair of jeans in my order so I request you to pickup up your both jeans and refund me money I am not really satisfied by the product by hook or by crook I want my money back
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                                        J
                                        Joseph Mc
                                        Nov 19, 2019
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                                        Address: New Delhi, Delhi

                                        I ordered Men' Fleecd Cashmere Liner Sweater and Women Jacket Coat. The Men's sweater pockets are stitched so definitely it's a defective piece. Women's Jacket size is smaller than expected. I want to return these products. My order id is SO[protected]. I tried to apply for refund on the app. But I don't find such an option there. I tried to find customer care or support centre contact details but that is also not available. How am I supposed to apply for a return and refund?
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