Club Factory Complaints & Reviews

Sumit guchait on nov 16, 2019
I order the product on 11 oct and the delivery date was 19oct but i haven't received my order. The payment was made online. Today its 16nov i haven't received any update of that order please make a refund. I am attaching the screen shot of payment and the order too. So please help me. I have been waiting for too long to recieve my order please help me. I tried to call the customer care but i can't call...

My order number so[protected] is still not delivered. I had placed the order about a month ago. It's stucked in custom clearance for 18 days now. I tried contacting but there's no reply from customer care. Really disappointed by the service. I tried the live chat but it keeps sending the same message again and again. N a pop up shows that the customer care is busy please write your problem here and we will contact you but there is never a response....

I bought a titan wrist watch and later on i found it was a duplicate one when i tried for return they said 200 rupees will be deducted. Why should i pay 200 rupees for a duplicate product. I want to return this product but i can't suffer a loss of 200 and get nothing. The packing is of titan but the product is not original it's duplicate. This is a case of fraud....

My order number is so[protected] and i am unable to track the order. I paid through online transaction and i am unable to track this order. Also there is no specifications about my order, no website to track my order, also my i am not able to find it in my orders in account section. Please find me help asap or return the payment as i paid online. I ordered two rings....

Pls note that in order number so[protected] there were 3 products out of which we have received 1 product raabta red top with black tie 11051 but not received the other 2 products ie raabta white with black dots top 11055 and raabta cream top with green tie11051.

To my surprise all the products are shown as delivered on 4.11.19.

Kindly look into the matter as we have received only 1 product.

The...

I ordered a oven cover from club factory and the estimated date given by club factory was 13 november but today is15 november and still i dont receive my package and there is no any num to contact the person or club factory... I called the customer care num but it is also not working i am really very disappointed with the service of club factory atleast club factory should not to play the feelings with the person.. I was very excited but...

Sir i have ordered a hoodie which was meant to be shipped at 15 nov 2019 but still i have no message or call from courier boy
Will my order come or not if it will come please let me know the exact date of it because im moving to another city for sometime and i wont be available in future.
Thank you bery much

My order number is : so[protected]...

Order no - so[protected]
Date ordered - 22/10/2019
Tracking number is[protected]

Paid fully online

On 28/10/2019 - customs clearance
"your order is at the custom. It takes about 2-3 days."

It said it will be delivered on 9/11/2019. But not delivered till today 15/11/2019

Need the items urgently. Or else refund the same.

This kind of service...

I order the product on 19 oct and the delivery date was 6 nov but i haven't received my order. The payment was made online. Today its 15nov i haven't received any update of that order please make a refund. I am attaching the screen shot of payment and the order too. So please help me. I have been waiting for too long to recieve my order please help me. I tried to call the customer care but i can't call and they also didn't respond to any...

Sir i received product but not properly workinge right said earphone volume
Sir plz i request you plz send mi new properly working headset bluetooth earphones
Sir plz sen d mi new hedsetphone
Sir i really unsatisfied in this product in so bad not properly workings sir so send mi new product
In my address sir so unsatisfied in your product...

My order numbers are so[protected] and so[protected]. My order has been shipped and payment has been made. But i am not able to track my order. There is no track record from the company side.
I want to know the status of my order.
The mail clearly specifies that the tracking details will be available in 2-3 days.
More than 3 there is no idea where my order is. And no details...

I have ordered dining table chair cover set - order no: s[protected] through club factory on 24-oct-19. The order reached new delhi on 27-oct-19 and it got stuck in custom clearance since then. It's more than 20 days i have ordered and it already passed the estimated delivery date of 11-nov-19. I need an update as soon as possible or else initiate the refund for my order....

Welcome to club factory dear customer, congratulation! You are the lucky winner of 1st mahindra xuv 500 value rs-16, 96, 000 first car tr paper charge rs, 8500 second amount registration charge rs, 6499 pay company account number club factory [protected] ifsc code sbin0051095 customer care number [protected] help centre [protected]

Received this msg, this is fake i guess...

Order no: so[protected]
My mobile number: [protected]

I had ordered one pair of shoes from this fraud club factory app.
And returned the product on the same day when i received it. It was very pathetic.

They said we will going to refund your amount. They said they initiated the procedure for refund amount on 21st oct 19 and they are saying that i had withdraw the amount on the same day.
br...

Order no: so[protected]
I had ordered one pair of shoes from this fraud club factory app.
And returned the product on the same day when i received it. It was very pathetic. They said we will going to refund your amount. They said they initiated the procedure of money refund on 21st oct 19 and i have withdraw the amount on the same day. But when i checked the app it was none who had withdrawn the amount. Seriously they are running...

I ordered Loreal Liss Shampoo from Club Factory. But is duplicate.
My order id is SO[protected] and I want to return this product. Please let me the procedure how to return. In mobile application it is showing 0(zero) as paid order.
Please let me the producer and I want refund money, worst company and worst costumer experience. Fake company from China. Please don't use this website....

I ordered a velvet coat xl size and paid for it with debit card. Item was roughly 1800 rupees, was sent a message saying theres error in the payment, yet money was taken from my bank, later i get a email saying the item is unavailable & that clubfactory refunded 30 bucks to the club factory wallet and the item is only 25 bucks per unit. That is a scam. Great business you guys run cheating your own country people....

I have been asking for my refund since more than 1 month. They refunded me half in the cf balance (13 usd) on 11 nov, my club factory balance shows zero amount. Says its has been withdrawn, i did not withdraw my balance at all. Moreover the phone number in my account is not mine now. How the hell is this happening? My number changed to somw random, balance to zero, where is my money. I will file a legal complaint against club factory. This...

I've placed a return request for incorrect products delivered to me towards order #so[protected] & express bee tracking #[protected]
As per my multiple conversation with chat box & call center n after sharing the pictures of incorrect product received i have still not got any resolution to my problem plus the courier pickup denied taking the packet as it doesn't match the specifications. How will it match when wrong items were delivered?...

Respected
The manager
Club factory team.

This is inform you that as per shown by your delivery time of the products was reached at your house within a 7-8 days i had booked my 2 products from your app but still i didn't receive my any of the products i get the very bad experience from your side i was feeling very much unsatisfied by your team even service kindly clear it out asap.

I just wanted...