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Club Factory Complaints & Reviews

www.fromfactory.club

1.1

Updated: Sep 17, 2023

Complaints 5546

Resolved

1154

Unresolved

4392

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Club Factory reviews & complaints page 74

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Club factory is trying to make me a fool, they are saying that the payment has failed from my gateway but, through upi i paid and has sent all the transaction number of the same. These people are just frauds, they should not be allowed to emerge into indian markets. I am attaching all the proof photographs for reference. My order number is so[protected], ordered on 11th november 2019 through upi.

+4 photos

Nov 13, 2019

Complaint marked as Resolved

Order status has been changed to 'Preparing'.

Nov 13, 2019

Updated by Vikas3001 Even the Customer Service number they mentioned is invalid. Pathetic!

Nov 13, 2019

Updated by Vikas3001 Sorry, ordered on 13th November 2019. Mistake in the description.

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S

syedfaraz

from Bengaluru, Karnataka

Nov 14, 2019

In delivery package 1 earning is missing package was open little open from corner. kindly arrange me another same package i have made cash on deliver.

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Address: NL-4, Sector - 11, 27/1-5, Nerul East., Mumbai City, Maharashtra, 400705

I have purchased shoe from club factory but the quality and size of the shoe was having problem. I tried to return the order but it could not happened due to non availability of return option.
I had a chat with customer care and spoke to them on call but nothing happened. After having chat with amreen nothing is helping me to return the order. I had booked the product as guest account.
Request you to help me in canceling the order.

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Address: ELECTRONIC CITY PHASE1, BANGALORE, Bangalore, Karnataka, 560100

I ordered bluetooth headset in app of that particular website they showed less price bye saying as an offer price i purchased it. But in real they sent me a used product plus its not working.. Immideatly on the same day i called to customer care they said just return it we will refund. Their agent came and took it with in 3 days only... It happened before more than one month ago.. I paid 1040rs they mentioned you get 940 as refund.. Till now i didn't get any amount i called more than 7 times to them regarding this every time they are say wait 3 more days it didn't reached the company yet.. Same reply every time i don't know how much time it will take to reach..

More ambrassing thing is their customer care number won't connect properly it is saying "check the number you have failed" i must try relentlessly to get connected to them

Please take an action

+2 photos

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Address: Southend Floors, B-80, FF, 122018

I tried placing an order for product no. Wwh[protected]n
The money amounting to rs. 650 was deducted from my sbi account but club factory showed that the payment had failed. I expected the refund to be generated then and there but neither was my order visible not has the money been refunded. It's been 7 days already. Every time i contact the customer care, they tell me to wait further.
I have submitted proof for the payment to the customer care panel and a ticket no. #644470 has been generated but no solution has been provided.
Attaching the associated details.

Thanking you.
Dr. Procheta chattaraj

+3 photos

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Address: Ews-36,apiic colony, kakinada, East Godavari, Andhra Pradesh, 533005

I ordered a product power bank but it is not working when i am looking for returing but there is no order in that paid order
My order number so[protected]
Soo take your item and refund me
Its seems your site is fakee i ordered a power bank but it is not working and it is not appearing on paid order and i am not able to track my order and i am not able return it
Tell me how to return itt quiklyy

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Address: 5/201, Sultanabad Manzil, Behrambaug Road, Jogeshwari west, Mumbai City, Maharashtra, 400102

I have ordered one product on 10th Oct 2019 and still not delivered its almost a month. The shipment status shows preparing and saying please be patient. How can you guys expect patience after one month delay of delivery and customer care number not able to reach. Pathetic service by any online platform worst experience
Dear club factory if possible please help to deliver my product
Order no. - SO[protected]

+1 photos

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Address: Prtap nagar mayo link road jeet fitness club ke pass house no 446k ajmer, Ajmer, Rajasthan, 305001

Dear customer, congratulation, you have product order from CLUBFACTORY.COM(PVT.LTD) TV SHOW out in CLUBFACTORY.COM(PVT.LTD) COMPANY, your name to open lucky draw MAHINDRA XUV500 CAR cost RS. 16, 96, 000.00 you have received two option 1st option - MAHINDRA XUV500 CAR 2nd option - CASH 16, 96, 000.00 After registration.", "more information contact me.
Email address - [protected]@onlineluckywinnerport.com, , ""
Website - http://www.onlineluckywinnerport.com
Mobile help line No. +91-[protected]

+1 photos

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Address: Gandhinagar, Gujarat, 382024

I ordered my 3 items at the club factory on 23 October2019. Whose delivery date was given on November 10 but till now my order has not reached my address not is showing any tracking of shipment, then what should I do when I have made the payment online, please club-factory me Some will answer whether I will get my item or not.giv a customer care no.if club factory dont delivered my items den plz refund my money in my account. I can not weight, bcoz already it's too late for item delivery date.i want my ans .

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P

Pasupulati Ganesh

from Mumbai, Maharashtra

Nov 14, 2019

This is not working and this product is not full future to satisfy to me

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Address: House no.2, gali no.1, Shakoor nagar lisari road Meerut, Meerut, Uttar Pradesh, 250002

Dear sir/madam,
I ordered two products worth 1 rupee each from clubfactory but i didn't recieve the products. I got the message that delivery done successfully, but the delivery boy didn't came to me and i didn't get the products. So please look into this case of scam to me by delivery boy.

I did not receive my two products.
Awb - [protected]
Awb - [protected]

The courier boy did not come to me, he kept both my products.
The courier boy is a thief, he did not keep my product nor did he come to me, you should check it.
He kept both my products at the one-rupee club factory,
I did not receive the package, i got the message delivered successfully but i did not receive the courier.

The delivery boy neither came to my house nor did he contact me and he kept two products of my one rupee and sent the message of order successfully.

Nov 12, 2019

Updated by Adnan Alvi 1.Order number - SO[protected]
2.Order number - SO[protected]

Nov 12, 2019

Updated by Adnan Alvi I did not receive my product The delivery boy did not come to me.

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A

Azhar Tamboli

from Mumbai, Maharashtra

Nov 13, 2019

I am given a order of a shoe product. Last 25 days. My order no is SO[protected]. Iam pay for this product cost. And not get me. You are not eligible for this service.

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ROY GOVIND

from Mumbai, Maharashtra

Nov 13, 2019

I had order 2 nos belt invoice no. 2012007GA30256 date[protected] paid by debit card but received only 1.

Kindly return that products or deliver rest 1 nos.

Received leather belt only.

Govind roy
mobile -[protected]

N

Nawin Chandra Thakur

from Delhi, Delhi

Nov 13, 2019

My order no [protected] was cancelled by club factory due to zero stock, dat i paid fr it in advance by debit card on 23rd Oct 2019.bt still my accont does not show any rupees frm club.being a new customer kindly satisfy me as soon as u can.i also criticized yr care executive fr ignoring my request, kindly behave like mantra n Amazon in India.aq

Nawin Chandra Thakur's reply, Oct 27, 2019

My Ord no 174437622 was cancelled due to nill stock against advance payment by debit card. I just want my amount must be transferred to my accont like flip cart mantra n Amazon. Upto to yet I realised, a risky deal with club shopping.

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Hi team,

Order number: so[protected]
I am awaiting a delivery of the product since 29th of october, it is still not delivered. I have a flight tomorrow and need to get the shoes asap.

I called the customer service agent, rahul picked up the call and rudely disconnected without providing the required details.
He was not having basic customer service skills and started shouting at me when asked about the estimated date of delivery.

This is very disappointing from a brand name like club factory! Very poor customer service.

Anyhow the product needs to be delivered by tomorrow, i cannot wait long now because it's already 3 weeks. I hope u guys will atleast do the needful.

Kind regards,
Lavina tayde
Lavina. [protected]@gmail.com

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I

iqbalbasha

from Salem, Tamil Nadu

Nov 13, 2019

I have ordered socks on 2019-Oct-12 at cost of 166, Club factory confirmed that order will be delivered on or before 2019/Oct/30. But still I did not get my order. I already paid the money. I did not find way to complaint this issue to club factory. I could not reach their courier partner also.

Order number - SO[protected]

M

mezie correia

from Bhopal, Madhya Pradesh

Nov 13, 2019

My dilevery for order was attempted once but i was unable to receiver it however i got a message saying that they will reattempt it but it has been 4 days i ddint receive my order

E

Edin Rajkonwar

from Mumbai, Maharashtra

Nov 13, 2019

I order from club factory a long time ago and I still haven't received my order, my order no is SO[protected], and it says it has been cleared at destination

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Address: 157/2, RAJPUR ROAD, NEAR PACIFIC MALL, DEHRADUN., Dehradun, Uttarakhand, 248001

I booked an order and i recieved today on 12.11.2019 now i want it to return back. Now the problem is the mobile no entered wrong by company and than called me on my alternate no. It was cash on delivery order and i also paid rs. 472. Now i want to return and refund my paid amount.

My order no.-so[protected]
My mobile no.-[protected]
Printed mobile no. On order is -[protected]
My alternate no.- [protected]

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H

Hemlata Chhajed

from Delhi, Delhi

Nov 13, 2019

I was searching on web about club factory . Then I found a good cloth and I decided to order but After completing my transaction it was showing an error but my money is debited . I want to know that is my order placed or not?? If yes then give me all details and if not then give me my money back .

V

Vaishali Kanchan Issar

from Delhi, Delhi

Nov 13, 2019

Your urgent help is requested in capturing a fraudster who took RS.8 lakh from me falsely .He told he was calling from clubfactoryapp and his name was Raj Malhotra https://t.co/QqSzvVBIik. [protected]. Please help in tracing this person.

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Pandala Akhil Goud

from Mumbai, Maharashtra

Nov 13, 2019

I didn't not got my pack

B

Balasharan

from Mumbai, Maharashtra

Nov 13, 2019

Givind kumar

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Punam Devi Pramukh

from Patna, Bihar

Nov 13, 2019

Please cancel my orders though it is shipped

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Address: Jyothi pinnacle, Konapur,Whitefield, Hyderabad, Telangana, 500081

Website: club factory

I have ordered sandal on 11/11/2019. Please cancel my order because i have ordered the item twice due to technical error with my card payment. Order no is so[protected]. Please make it order cancel. Make it as soon as possible and refund my amount back. Make it as early as possible and intimate me through mail or meg or call once the order been cancelled

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A

amal565

from Mumbai, Maharashtra

Nov 13, 2019

Ecom Express Courier Service didn't pickup my return product, there is no response from them.The product is of low quality and it is also damaged.Club Factory is Cheating me Duplicate Product of JBL Earphone.

C

Cinqala Cin

from Malappuram, Kerala

Nov 13, 2019

Please cancel my order on club factory. Order numbers are SO[protected] and SO[protected] because I have ordered the same product trice. So I want to cancel this orders. Please let me know once the order is cancelled. Please...

S

Swarupradhan

from Delhi, Delhi

Nov 13, 2019

Your CLUBFACTORY package with AWB [protected] will be delivered today. Pay Rs.1362.12 by cash/DC/UPI

I m not satisfied for this product, so i gave to delivery boy for product exchange he was received but no respond befor one month .

At - shakti nagar
Berhampur, ganjam
760001 (odish)

B

Bhavn

from Mumbai, Maharashtra

Nov 13, 2019

Product is different which I saw

Bhavn's reply, Nov 4, 2019

Product is different which I recieved

Bhavn's reply, Nov 4, 2019

I want to return my order

I

Isha Ahmad

from Delhi, Delhi

Nov 13, 2019

Order no. SO[protected]
I need it before 16th November, because I have to wear these shoes that day. Please consider my request

K

keerthi29

from Hyderabad, Telangana

Nov 13, 2019

Helo I order in club factory on Sep 23 it's being one month I dint received my courier yet order no SO[protected] please delivered my courier immediately nd ecom express tracking shipment saying they dint received shipment so many days over wen can I receive please delivered my order immediately
Thank u

B

Buggu Lohsya

from Guwahati, Assam

Nov 13, 2019

My order has been delivered but didn't recieved product though it was empty package. Iam very disappointed with club factory for cheating on me. Therefore i kindly request to redeliver my order or do return my money.

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Address: D1-1802 nirala aspire sector 16 greater Noida west, Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.Club factory.com

Hi,
I have purchased two item from club factory on 12 nov 2019 and payment gateway is showing payment failure, but my money has deducted from my account. Please help me out l want my money back asap. Transaction id i can provide-[protected]. Also there customer service number is not active to listen my complaint. I don't understand why it is showing in there website, if it is not working

+1 photos

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K

Karthika Nachira

from Cholapuram, Tamil Nadu

Nov 13, 2019

SO[protected]
SO[protected]
These two products are in customs pls help Me to release this or return my money

deduct money from account and payment gateway showing payment failed - Comment #3584352 - Image #0

deduct money from account and payment gateway showing payment failed - Comment #3584352 - Image #1

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bkchojoq

from Hyderabad, Telangana

Nov 13, 2019

Placed order on[protected] and paid Rs.718.05, order confermation not yet received. Please let me know the status.

Regards
Bharath kumar
[protected]
[protected]@rediffmail.com

R

Ramesh d m

from Mumbai, Maharashtra

Nov 13, 2019

The order no S[protected] was booked and any also debited from me but till date not yet received the item I want to track the shipment but it is not opening.do send my parcel as soon as possible

L

Lakshmi Sibu

from Mumbai, Maharashtra

Nov 13, 2019

I don't want the item because the delivery is delayed

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Address: 620008

I never purchased such a worst material and changes in colour, totally different from your website photo. Kindly refund my amount... ([club factory] package [protected] for so[protected] has been delivered successfully. Please rate our service through this link: https://forms.gle/ejz5BoAxMWHQbRrK7. thanks for your support...) i informed the agent immediately after seeing the product.. He says he deduct the amount from the order amount. Is it an agreement for buying from club factory.. Totally disappointed on your product..

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I ordered 2 items holding order no-so[protected] & so[protected]. It was supposed to be delivered by 3rd of november 2019. Today's 12th of november and i have not got my order yet.
I called club factory customer care but was not helped properly instead they gave me their courier service number i called e.com express many times. Every time i called they gave me another date of delivery. What i experienced was super carelessness and procrastination.
Please help me with the same.

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My order no.Is so[protected] is not delivered but i have got delivered message. Estimate time is over and also i have paid full amount by net banking. Please deliver my kurtha or refund my amount. I called so many times but they did not
respond to me. i think they are cheating me. 9th November was bank holiday but i have given bank address to delivery the item. courier boy did not call me and meet me on that day but i got message on that day delivered successfully like that.

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Ronojit Bhattacharya

from Mumbai, Maharashtra

Nov 21, 2019

I did not get my refund right now
Plz do the meet full as soon as possible

not received kurtha after full payment by net banking - Comment #3590620 - Image #0

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Arjunan Govindan

from Virudunagar, Tamil Nadu

Nov 21, 2019

I Kindly request you to cancel my order [order Number SO[protected] and ECOM [protected]]

by mistakely i ordered. I don't want to buy now due to some financial problem.

Thank you for your cooperation.

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Address: 607, Ashoke bhupal chambers, police line, begumpet, Hyderabad, Andhra Pradesh, 500003

I brought sunglasses through "Check out as a guest". This is my Order no SO[protected]. I paid 790Rs for this. But, It is too worst and it is not a original product. So I want to return this. But there is no option to return this product. Now I want to return this guest product. So can you please let me know how to return and how to get back my money.

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V

Vikash Kapadiy

from Mumbai, Maharashtra

Nov 14, 2019

My odar mystik plz my refund odar and cecut and not coliti

S

Sathya Yudith

from Delhi, Delhi

Nov 14, 2019

I haven't receive my order. Last month I have ordered two items. Expected delivery date Oct 25. Still did not receive my order.
Order number: SO[protected]

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Address: Z-57 ,Okhla phase 2, 110020

I have purchased shoes from your site, it was cod, so when i paid the amount, i found quality of product was third class. The product which is showing in pic is very much far away. I want to return this and calling the customer care, but no help is found. There is no option of return on the app.
My order number is so[protected].
Package detail — awb[protected]

Nov 12, 2019

Updated by pawan pathak Worst product giving Site.
Shows something and send worst product.
i have purchased first time online product, and found Road Side shoes of worth 1280 Rs whose value is not more then 250-300 rs, when purchased on Road side Hawkers or in Shani Bajar.

Pl. do not make people fool .

Nov 12, 2019

Updated by pawan pathak Try to giving return of shoes on site, now Site is not supporting as per given instructions of Customer care executives .
now to whom i have to knock the Door for taking my money Back .
No exchange of Product.

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G

greenchillies88

from Pune, Maharashtra

Nov 12, 2019

My order SO[protected] confirmed on 27th Oct is stuck in customs clearance since 31Oct for 10 days. No update on status. PFA screenshot.

Kindly deliver the product ASAP.

Thank You.

3 rd class quality of shoes - Comment #3583656 - Image #0

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bhushan43

from Delhi, Delhi

Nov 12, 2019

They sent me used product I returned back before 1 month till I didn't got my money back.. plus I called to customer Care on this issue for more than 6 times.. they are always saying wait wait.. will u take product back if it was with me for more than a month?? y r u playing with customers

3 rd class quality of shoes - Comment #3583665 - Image #0

3 rd class quality of shoes - Comment #3583665 - Image #1

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Brishti Dutta

from Mumbai, Maharashtra

Nov 12, 2019

The delivery date of my product was on 3rd of November 2019. It's 7th of November 2019 today and I haven't received my order yet. The site is showing that my product has been shipped. After the shipment, no more updates are there. Please kindly check and update me as soon as possible .

S

Sasidharan Annadurai

from Chennai, Tamil Nadu

Nov 12, 2019

I want to cancel my order in cash on delivery option, even Ian not getting confirmation call, Iam not available to receive my order so please cancel as soon as possible my order no.; SO[protected], SO[protected], SO[protected]

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Vikas J

from Mumbai, Maharashtra

Nov 12, 2019

ऑर्डर देऊन खूप दिवस झाले माजा चस्मा नंबर वाढला पान अजून ऑर्डर दिलेला चस्मा आला नही

R

rameshsholankhinag

from Delhi, Delhi

Nov 12, 2019

[protected] Club factory/customer/care/number/[protected].[protected] Club factory/customer/care/number/[protected].[protected] Club factory/customer/care/number/[protected]

rameshsholankhinag's reply, Nov 5, 2019

Nice

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Address: Delhi, Kolhapur, Maharashtra, 416003

Hi

I ordered from club factory
My order no. : so[protected]
Item shipped on : 28th october 2019,
Went in customs clearance on31st october 2019,
Its more then 9 days order stuck in customs clearance,
No update, estimate time is already passed.
I called cutomer care many time but they always saying please wait more days but not clearly giving estimate time to me. Already half month gone.

Please delivery my order or initiate refund as soon as possible. Its too late.
Please find attached screenshot.

+1 photos

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S

Satyam baraskar

from Mumbai, Maharashtra

Nov 12, 2019

I ordered an sweet jacekt order no.SO[protected] and the order is show to be delayed till now it is not to be shipped I order on the date of[protected] and it show still delayed I am regularly trying to call to tha customer service no. But the no. Show it is wrong no. 🤬🤬🤬🤬🤬🤬😠😠 Give me response in a very few days anyways I am complain your app

my product not received already gone delivery promise time - Comment #3583702 - Image #0

my product not received already gone delivery promise time - Comment #3583702 - Image #1

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Tanisha Agrawal

from Moradabad, Uttar Pradesh

Nov 12, 2019

I have the order id the payment was deducted from my paytm account but the order isn't placed
I want my refund pls check it out by the order id 61269857

A

Ashleigh Thresia Varghese

from Guruvayur, Kerala

Nov 12, 2019

I searched for a t-shirt i found it but i recived a pair of shoes i just wanna replace it otherwise i will move legally

R

Rutuja Kanhed

from Noida, Uttar Pradesh

Nov 12, 2019

I ordered frilled saree from club factory on monday 04/11/2019 from Pune. I ordered it from whats app page of club factory. Amount Of Rs 670 is deducted from my account but i can't see that order nor I got any confirmation about order in mail or msg.so please refund my amount to account or give me confirmation of order.

M

Megha Perchanda

from Delhi, Delhi

Nov 12, 2019

I refund a dress.. It's about a month but I didn't get any notifications from ur side.. Nd I didn't get my refund back.. Ur customer care number which u provided is also wrong.. I really regret this time by order from ur site.. Pls resolve my problem as soon as possible..

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Address: A-391, Kh no-392, Gali No - 9, Sonia Vihar Delhi - 110094, 110094

Dear sir,
Please return my product because i have order a realme wireless bluethooth earphone but which is i ordered haven't received the same. This is different product received so i want to return this. Unexpected delivery.

Please resolve this or contact me on [protected]

Order no - so[protected]

Regards,
Dharam prakash mishra

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A

Artist Msverma

from Mumbai, Maharashtra

Nov 12, 2019

My order 256gb sd card order no SO[protected] please cancel this order and refund 1160 Rs not received

i want to return my order so no - so188775088 - Comment #3583683 - Image #0

i want to return my order so no - so188775088 - Comment #3583683 - Image #1

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Christinev

from Hyderabad, Telangana

Nov 12, 2019

My orders are stuck in customs since October 27th, past the delivery date I get no help to understand when am I going to receive my order.

i want to return my order so no - so188775088 - Comment #3583710 - Image #0

i want to return my order so no - so188775088 - Comment #3583710 - Image #1

i want to return my order so no - so188775088 - Comment #3583710 - Image #2

i want to return my order so no - so188775088 - Comment #3583710 - Image #3

i want to return my order so no - so188775088 - Comment #3583710 - Image #4

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DHARMA INFOTECH

from Mumbai, Maharashtra

Nov 12, 2019

I wo to exchnge my product my invice no. is2010039CA73350 PLEASE EXCHNAGE THIS PRODUCT I WONT TO L SIZE

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