Club Factory Complaints & Reviews

Our order is pending for delivery from 7th September. When ever we call customer care first they dont pick the call luckly once they picked the call and when i explained my issue they told to talk to courier company. I requested them to talk to courier company as this is their job but they dis agreed. When i called courier company delhivery.com they never picked the call then finally i dropped them an email. They replied mentioning that they didn't get any parcel physically so they cannot help.
Same mail i forwarded to club factory but they replied as usual that they will check and escalate the matter. Same thing i am hearing from past 20 days. Still there is no update and they dont pick the call.
There is no option to cancel the order also.

Order no SO[protected]

I ordered a Nokia phone because as it was showing one year Warrenty and nice review. But after a week I recieved a damaged phone by COD that is completely faulty and also not refundable.I tried to contact the customer care by all options but no response. Completely disappointed with Club factory. I want my refund or replace the phone with a working one.Was mistake trusting.

I have ordered 2 t shirt from club factory but I have received only one and they have taken money for the two ...I had complained also delivery boy came but refused to took it, he was saying that they have to take two quantity from me ..my order no. Is SO[protected].So kindly help me what to do they are not returning it ...I have also called customers care service they are not picking up ...I am very upset sir kindly pliz look into it.pliz sir

So[protected]
I’m writing this complaint again on this portal... Even after you writing it to club factory there is no seriousness about my complaint...
My order was placed on 26th august and it was suppose to get delivered by 13th september... But i didn’t recieved it... I understand a delay of 4-5 days... But now it’s been a month that my order is not been delivered... I’m still waiting for my order... But there is no proper response from the club factory customer care... When i email them they tell me to wait for 3 days everytime.. If i call they tell me to wait for 24 hrs or 48 hrs... I’m just waiting for a proper response related to the complaint against my order delivery... My order is already cleared at the customs but still my order is not picked up for so long...
The seniors their should understand and keep such concerns on the priority basis as its been a month and get it resolved... If i ask that i need to talk to the senior related to it then my call is not transferred... And is being told that they will call back but i never received a call back...
I want my order to be delivered by 1st - 3rd october... As anyways it’s a high time now... As this products were ordered as i’m travelling...
If it’s not going to happen then refund my paid amount of this order back to my payment account...
Kindly look into it... Get my order delivered asap...

I want my product by last of this month.. Because i'm leaving abroad and that is the gift for my brother if i can please.. I will pay you the extra money for delivery.. Because reading all the reviews all are saying tht club factory is fake and all.. But i still believe because first time i'm ordering 5 items from club factory.. If your seriously delaying it then i have to take action and request all my friends family to not to buy a single product from club factory.. Comparing to other online shopping website club factory is heavy lacking behind because of your delivery time taken by the company... I staying at delhi a metropolitan city how can it be delayed so much so from me i just wana say that please try to send my product by this last of month or at the first week of oct.. Thank you that's it

I am so disappointed with this shopping website.Delivery, customer support, service is just worst.i returned a product many days before.delivery person picked up my product but didn't provide me any receipt nor it got updated in my account.the pickup was showing cancelled.so many times I reached the customer care but no one helped or arranged a senior call and closed my query repeatedly.They asked me to wait and wait for few days only and denied me that they were checking with their senior team but then they replied that if I don't have any receipt then I will not get any refund.they didn't even check with their courier team.i still have the delivery boy's no. But he also doesn't receive my call [protected] this is the no. I lost my 704/- rs. Order no. SO[protected]. Order return date- 07.09.19 or 08.09.19
they didn't take any step from their end.only asking for the receipt which I don't have.here also I am not getting any resolution since couple of days.you atleast resolve it asap now

Hi,
Club factory i am sumilita from kolkata can u please deliver my product before 2nd october please or else cancel my order because durga puja vacation will be start from 2nd october and after 2nd october i will be out of station and no one will be there to receive and give payment for my order soo, please help me to fast deliver my product please club factory i know that it's international supply but please try to understand my problem i will be out of station after 2nd october 2019 please deliver my product or else cancel it because after 2nd october i will be not in kolkata so there will be no one to paid for my product kindly please please please deliver my product asap.

Order number:so[protected] and so[protected] please deliver my product asap and this me email id:[protected]@gmail.com please inform me here that u are cancelling my product or deliver my product before 2nd october 2019

I had ordered a dress in offer where my order got cancel after long time and again i had to order but the price was high which was very disappointing, and its been 1 month i have ordered my dress and there is no any update about the product as i already paid in advance, no facilities is been provided by the club factory where customer can call or complaint about the product, i need my dress urgently where i can i find update about the product or else refund my amount with compensation. Very disappointing, no concern towards customer.

Hello, i am purnima sarkar from kolkata. I want to cancel my order so[protected].
Please cancel my order as soon as possible because i am not ready to pay for the order and i will not be avaible to recieve one. I didn't even verified my order through call. There is no portal available on sight to cancel the order even i am not able to connect through call, mail or text. I want to request you to please cancel my order as soon as possible in order to decrease the unneccessary efforts of company and mine too.
Thank you.

My name is sonali kharwar. I ordered 4 items from club factory on 13 september 2019 and my order id is so[protected]. I have received 2 items and the other 2 i have not received. The site is showing the the other 2 items are in the custom clearance for 7 days and there is no update in regards to the order. Please see to it that i get my items quickly.

Order no
: so[protected], i had ordered few products from club factory on the 26th august 2019 and i was suppose to get it by 13th september but there was a delay and i didn’t recieved my products by that time...
Today is 25th september so far i haven’t received my products... It’s already been cleared at the customs on 6th september but still there is a delay... I have been calling & emailing club factory since then but there is no proper response... I even contacted the courier partner company delhivery but as per them they haven’t received any update from
Club factory... I understand a delay of 4-5 days... But now it’s been a month... I’m travelling on the first week of next month for which i had ordered these products... I don’t think there is any such other order delivery which takes a month time or more... It’s a paid order of rs 874... I’m highly disappointed with the club factory service... Kindly look into it...
I’m attaching few screenshots...
One of the screenshot is of the mail i received from delhivery after mailed them...

Order no
: so[protected], i had ordered few products from club factory on the 26th august 2019 and i was suppose to get it by 13th september but there was a delay and i didn’t recieved my products by that time...
Today is 25th september so far i haven’t received my products... It’s already been cleared at the customs on 6th september but still there is a delay... I have been calling & emailing club factory since then but there is no proper response... I even contacted the courier partner company delhivery but as per them they haven’t received any update from
Club factory... I understand a delay of 4-5 days... But now it’s been a month... I’m travelling on the first week of next month for which i had ordered these products... I don’t think there is any such other order delivery which takes a month time or more... It’s a paid order of rs 874... I’m highly disappointed with the club factory service... Kindly look into it...

I am booking smart watch from facebook market place and this persone send the order to club factory order no. So[protected] and his send me only band and i message him to he block me. So i request you. Please return order and refund me asap. The order book persone block me and not available contact number. So plz refund me.. This oder number show the guest order so retun option not showing

Hi,
Club factory can u please deliver my oder before 2nd october 2019 please because first of all the puja vacation will be start from 2nd october so i will be out of station for 2 week can u please please deliver my product before 2nd october i[censored] not deliver my product before 2nd october then i will not pay for the product and also i will return it back so, please please help me club factory please deliver fast please

Order number:so[protected] and
So[protected]
And i am giving my email id:[protected]@gmail.com please send me reply

I am so disappointed with this shopping website.Delivery, customer support, service is just worst.i returned a product many days before.delivery person picked up my product but didn't provide me any receipt nor it got updated in my account.the pickup was showing cancelled.so many times I reached the customer care but no one helped or arranged a senior call and closed my query repeatedly.They asked me to wait and wait for few days only and denied me that they were checking with their senior team but then they replied that if I don't have any receipt then I will not get any refund.they didn't even check with their courier team.i still have the delivery boy's no. But he also doesn't receive my call [protected] this is the no. I lost my 704/- rs. Order no. SO[protected]. Order return date- 07.09.19 or 08.09.19

Hi,
Club factory please deliver my product before 2nd October or else cancel my order please club factory deliver my product before 2nd October 2019 because durga puja is comming and I will be out of station please try to understand and please deliver my product before 2nd October 2019 and
The customer care didn't received the call please help me and deliver my product before 2nd october

Order number: SO[protected] and SO[protected]

I have placed an order on aug 18, estimated date of arrival is Sep 5th. The carrier's phone number shown in the app is also incorrect. Kindly refund my amount or deliver the product asap.

Tracking number:[protected]

In the club factory app, when I tracked my order, it's saying that it's at the clearance stage. But this message is there for more than a month.

Hi,
Club factory please can fast delivery my products i want my product before 2nd october because after 2nd october i will be out of station and i[censored] deliver after 2nd october then i will not take the and i will not give u the payment also please club factory deliver my product before 2nd october 2019 please club factory deliver my product before 2nd october

My order no: so[protected] and so[protected]

Sir
My name is a. Satish kumar i order a saree on 13th september and paid the amount through credit card but still 24th september i wont get my saree pack if i contact the customer care they wont take any action sir plz give me the saree or return the amount to my credit card. Where is my package is any information about my order plz contact my no [protected]

Hi,
I want to get early delivery of my product, i want my product before 2nd october 2019 after 2nd october the puja vacation will be start and i after 2nd may i will be out of station please i need that product which i purchased form your company.
Can you please help me with fast deliver of my product before 2nd october

Oder number:so[protected] and so[protected]