Club Mahindra Holidays Complaints & Reviews

I, Ram D Tarachandani, have memership Id no.1657984 had called Club Mahindra team on 18th Feb for booking a 2 BR room from 11th April to 14th April (checkout on 15th April). First I was told that due to pending AF charges I can not book as required for which i had informed the lady on other side that I have paid SF charges of Rs, 17661/- on 16th Feb through Net banking & got the confirmation receipt of the same through payment reference no.B[protected]. If the same was not reflected in your system then it was not my fault. On giving all the details she confirmed my booking for 11th to 14 April with application per day taxes & extra bed charges. After this I booked my train tickets along with my relatives who were to accompany me after my insistence & assurance of best services from Club Mahindra team.To my surprise I did not get any confirmation voucher till 20th February. Then i checked the availabilty during my required dates and was shocked to see of no availability of room during the period. I again called the Club Mahindra team with my issue to which they reverted me of my bookings from 6th April to 10th April for which i had clearly told the lady that i was cancelling that booking of 6th to 10th April as I was not satisfied the rooms offered to me. After my complaints since then i am only assured of assistance from the same team but never I have got any call or revert of confirmation of my bookings. After my every mail they assure me of trying to help me but there is no help coming. I am totally disappointed of such a type of team who do not care of their members. My planned vacation is ruined now. If this is the service we are going to get then I am sorry to say no one will be interested to get Club Mahindra membership. Same is my condition and I have decided of surrendering my membership to avoid such a bad experience in future also. What is the use of paying a huge amount to such a company. Also I am sure that I will not recommend anyone in future of getting your membership. With really Hard feeling I have written all things as mentioned above.

Hello, I am highly displeased with Club Mahindra Holidays customer care team. I have a white studio membership with them, which I took in 2009. ( member ID 577304) I've paid the entire membership amount and 2 years of ASF a total of Rs 2.82 lacs till date and against that I have not utilized even a single day holiday with them. 1st of all it is extremely difficult to reach their customer care executive as the IVR keeps on going in loops and one has to enter the same information at least 5 times before one is able to talk to someone. I called up on last saturday 28th of Feb and spoke to Ms Rashi. I explained to them that my membership is 7 year old and I have not utilized even a single day of holiday since beginning due to some personal commitments. As only a maximum of 21 days of holiday inventory can be accumulated(7 days a year), already 4 years worth of holidays had elapsed from my inventory. I wanted to book a holiday at their Dharamshala resort and I had requested that the ASF against the unutilized holidays should be waived off. Rashi was very cooperative and said exception can always be made, as it was a saturday and her seniors were not there, I should call at 11.30 am on monday, and by evening of the same day i'll have a favourable resolution. Then she went on to ask me for some references from my acquaintances who would participate in a survey and once she spoke to them there were some free goods promised. I specifically asked her if they will sell their membership, she said no it is only a survey. She called me 4-5 times that day to take the numbers.she also told me to send a mail to member relations as I could get a faster resolution which I did the same day. Since monday I've been following up with various people, explaining the entire case every time and all have been leading me on saying the case was under consideration. Someone senior would speak to me and help me get the waiver. on 3rd March I insisted on speaking to a senior, a team leader named Shaikh spoke to me, I explained the entire case again to him. I asked him if he had read my email and he said yes he had glanced through it before speaking to me. To which he said a colleague of his Ms. R Lakshmi was following up and he could not say anything as she must be talking to the senior management for a redressal. Then he said that I could not avail the holiday from 6th to 8th of March as there was no scope of getting a free room in Dharmashala now and I shold make alternate arrangements. But for the ASF waiver, I'll get a call on 4th morning from his colleague. Again on 4th morning I spoke to an executive and was surprised to learn that a block in my name had been made on the days I had requested. But again there was no resolution on my ASF matter. Finally Ms. R Lakshmi called me to say that the block was made but I will have to pay the ASF from[protected] and the balance of 2014-15 can be paid a little later, but without this payment a booking cannot be made and there is no waiver possible. When I asked to speak to a senior she said she can arrange for a call back, but the reply will be the same and I'll not get a waiver. However, she can re credit the elapsed days for me on an approval. It is the most ridiculous preposition that I have come across. How will I ever utilize 50 days of holiday in a year, which I do not even want to start with. And by end on next year again these days will lapse. It's just a round about way of making me pay now. Looking at their attitude I don't think that will be done, and I'll end up losing more money. I want to cancel this membership and get a complete refund, as looking at the innumerable complaints regarding the booking status etc from other members it looks like a waste of time and energy if one wants to take a holiday with Club Mahindra. Please help me get my hard earned money back. Regard, Anumeha. My contact no. is [protected]

Dear Sir This is milind Khandekar my membership number is 2550118. My parents have travelled to club mahindra poovar today and been in a studio apartment. Their room bed is totally infected by en number of bed bugs and it's really ridiculous on your part that a star graded hotel beds are affected by bed bugs and no eligible person is there to handle the situation or shift them in alternate room. Please look in this urgently and do the needful. Regards Milind khandekar [protected]

Pls all of you who wanted to file some cheating case against club mahindra send your phone numbers and details to my no.[protected].myself SHWETA DIXIT my first experiance and mei is company ki watt laga doongi just join with me...fraud company .

I received a call from a Telemarketer of Club Mahindra invitation department on 23/2/2015. Her name was Neha. She informed me that my name has been short listed for the free movie tickets and hotel stay package in any of the club Mahindra resorts. She also stated that there would be no emphasis on purchasing the membership and I will just have to collect the free vouchers. However, I still confirmed about this offer 3 times on call as it was too good to be true. I reached their office along with my husband at Growel mall - Kandivali around 5:45 pm and later I was informed that there would be a presentation of 45 min which we had to attend. This was not at all informed to me on the call, even after confirming several times. The receptionist asked us to fill up some form, which had few clauses and asked us to sign. I was really looking forward for the membership, but looking at this pathetic approach, I could not stop myself & my husband from leaving the office without wasting any further time. We had already wasted our time travelling all the way to their office by cancelling our important commitments at work. This was not enough, when I left the office, I again received a call from the Tele-marketer asking me "What is the problem mam?". She started a unnecessary argument with me and was very arrogant on phone. Her statement "It was just a matter of 45 min, can't u manage it?" really pissed me off. To all the Club Mahindra team, let me tell you, we work day and night and have lot of commitments at work, Every single minute is important for us. If the 45 min thing was informed to me earlier, I would have not mind attending it. This is just misleading of customers. Please stop this menace as it is not working and I will see to it to stop anyone who matters to ever go to Mahindra holidays. This is a real shame for an organization like Mahindra. Thanking you, Payal

Club Mahindra, "THIS IS TO INFORM YOU THAT I MAILED YOU ON 9th feb, 2015. AND TODAY IS 23rd FEB, 2015. NOW THIS IS A FINAL MAIL FROM MY SIDE TO YOUR COMPANY. IF AM NOT GETTING BACK MY TOKEN AMOUNT WITHIN TWO DAYS, M GONNA CASE ON YOUR COMPANY. IT IS A KIND REQUEST YOU TO GIVE ME A REPLY I E-MAIL FORMAT. " "I HAVE GOT CALL FROM YOUR EMPLOYEE Mr. AMISH KUMAR (amish.[protected]@mahindraholidays.com) ON 10th or 11th, feb.2015. HE SAID TO GIVE MY AMOUNT BACK WITH IN A DAY. BUT STILL TODAY I DID'T GET MY REFUND BACK." Thank you, Shubham Shah [protected] [protected]@gmail.com

I have visited the Club Mahindra Holiday, Sriman Complex Opp INOX, Race Course Vadodara on 22.2.2015. The Executive gave the presentation and try to convinced for taking the member ship for 1 hrs. I have made payment of Rs 36400/- by my credit card.Now i don't want to become the member due to some serious family problem happened in the same night and decided not to go for membership. We have not yet alloted any member ship and its only 15 hours we want to withdraw. Kindly make necessary refund of the payment made and not to allot any membership.

I am red(studio) member of club mahindra. I tried to book holiday at coorg but it is showing me "waiting list status"in red season But at the same time i tried to book same resort via yatra.com for same durations it is available. We are feeling like cheated by becoming member of Club Mahindra by paying 4-5 Lakhs

Club Mahindra cheated me and mentally tortured me for more than 6 years. I had opted for a top season Club Mahindra membership, the Red studio more than 6 years back. (Just for information: Less than 3 years back they added Purple season membership which curtails the top season utility value & the rights of the Red season. This is completely unethical in the first place. This is the least of my concern, though). The long list of my complaints runs as below: 1) Red season ranks above than the white & blue season. I am entitled to 7 days of free stay in the resort of our choice in a peak season. My past holiday history confirms that I have been taking holidays in a weaker season which is as per my choice. I paid more than 3 lakhs as membership charges for 25 years. However, since the very 1st year of buying the Mahindra time share I have always had to compromise on my a) choice to resort, b) type of accomodation (studio, 1bhk, 2 bhk, etc). For people planning a holiday brings joy on their faces. Not for me, it starts with an uneasy friction with the internal ever changing policies of the resort company. It is really unfortunate that I have been punished for patronising Club Mahindra which happens to belong to one of the topmost business houses in India. 2) Booking are never available in the resort of one's choice inspite of trying to book more than 3 months in advance each time. Earlier they had a policy for members to book 3 to 6 months in advance (can any salaried person apply for a leave 3 to 6 months in advance? this goes against the basic essence of holidaying). 3) The preferences of holidays is given to a) Corporate bookings (club Mahindra is tied with several banks & organisations for the holidays of their employees. This booking can be confirmed within 1 month duration between booking & holidaying). b) Local bookings (each club Mahindra resort acts as a profit centre head & has their own daily, weekly & monthly targets to be achieved & c) Lastly the preference is given to the club member who has paid a whopping sum to become a member. I have a series of mail complaints made to them & in equal number of incompetent responses received from them which starts with an apology & ends with an apology without resolving the crux of the query asked). There are more no. of complaints against club Mahindra than the total members they have made till date, which explains that the business house couldn't bother less on the matter of consumer apathy. This season too started with a friction with their tele booking officers. As usual they do not have availability in the Lonavla resort on the dates asked for between 21st & 31st March 2015. I was asked to call on 1st March 2015 to book. On asking what were the chances, there is no response, they say that call & check, because they have a waiting list also. My question is if there is no availability showing today, how are things going to change in 8 days & that too inspite of having a long waiting list. The worst part if due to this approach by club Mahindra I have 3 weeks of holidays banked with them till date. And still worse is if I don't book my holidays till 30th April 2015, around 6.8 days of my holidays would lapse due to no utility. My situation is that on one hand I am not given my holidays in the resort of my choice & the time duration of my choice & on the other hand I am punished for forcing me to not use them in their prescribed format & parameters. On top of above all, Club Mahindra imposes an annual maintenance charge to their members. As per my last communication, I have refused to pay my AMC if my booking (in waiting) is not accepted. There is not authority in Club Mahindra who would take any responsibility of who would call back if case of any queries. Their customer service mails are generic in nature & doesn't carry contact details of a resolution unit individual who is entrusted a complaint / case. My last complaint with their tele booking officer, Ms. Nimisha @ 3.45 pm on 20.2.2015 with reference no. 2695818, was yet another experience of a holiday gone bad... Please help me resolve this problem once and for all. Many Thanks & Regards, Amit Rajput [protected] (mobile no. registered with Club Mahindra)

Me and my wife spent 2hrs for their presentation and their representative Mrs Surya Pillai at Vadodara was so charming and greeted and clearly explained for 2hrs and when asked that how can they give 2N/3D package to all for just listening them for 2 hours. She said that you time and experience is very important to us... I tried booking for holidays at Goa, Gir, Kumbalgarh etc places in West and they had no availability. I don't think that Club Mahindra resorts stay full even in off peak season. This was just all crap and don't even go for any such presentation and waste your time. Feel blessed that you are not a member and if you are, then sorry for you all such people. Moreover, when enquiring on phone the executive said that we just allocate just 5% rooms at each resort for the non-members who are given free vouchers. In short, don't ever waste time after CM... Plan your holidays without being dependent on anyone...

Hi I am Vidhya and I had requested for an accomodation at Club Mahindra Varca from 25.12.2014 to 28.12.2014 using the Corporate membership of my Company. I had given the booking request for a room which can accommodate 6 adults and one child (below 5 years). But the Club Mahindra executive who takes care of Reservations confirmed to me saying that only one bedroom apartment is available which can accommodate 4 adults and one Child. The booking was not confirmation till December 4, 2014. With great difficulty I received the above confirmation. Post her confirmation, I had checked with her 2-3 times if 1. All 6+1 can be accommodated in 1 bedroom 2. Additional mattress can be provided at the room Subsequently, she informed me that none of the above options can be looked into due to the fact that club Mahindra being a 5 Star Resort will not agree. Also, that due to Christmas Season, additional mattresses will not be available To be close to the family and reduce the travel time, Hence we booked accommodation for 2 adults at Ramada Cavarla (which is closer to Club Mahindra resort) by paying Rs. 36000/- for stay between 25-28 December 2014. Also, we had to pay Rs. 500/- one way taxi fare for commuting between Ramada and Club Mahindra Varca (Rs. 4000/- for 4 days) However, upon checking with the duty manager at Club Mahindra, Varca we received a totally different version from the Duty Manager at Club Mahindra, Varca. She told us that normally they can accommodate 5 people in 1 bedroom flat and on request one more person can be accommodated in 1 BR by providing additional mattress at a cost. Hence 6 people could have stayed in 1 bedroom. Even extra mattresses were available. I received 2 versions from 2 people working for the same organization. Because of this miscommunication, we have unnecessarily spent Rs. 40000/- apart from the travel between Ramada and Club Mahindra, Varca. Request you to look into this and see if we can be compensated for the unnecessary expenditure incurred due to some miscommunication from your end. Is there any way by which we can get some compensation towards this? Await your reply Thanks and Regards Vidhya +91-[protected]

I had upgraded my membership ( 33549) fror studio to 1BR in 2012 for which I was promised a food voucher of Rs 3000/. which I am yet to recieve. I had deducted Rs 3000/. in your annual maintanance in 2013. Now since 2014 you are sending me the annual maintenance adding the 3000/. See if you cannot send me the vouchers you promised you will have to accept Rs 3000 less in the anuual maintenance. I am ready to clear your dues as long as you adjust the food voucher amount. Please note that I had paid nearly a lac of rupees for upgrade, Rs. 3000 is not a big amt. but you should understand that once you have promised something you have to fulfil the same. Kindly get back to me as early as possible. Bhushan Shahade mem. no. 33549.

Hi, This is reference with the Welcome mail which we received and was surprised on the ASF part which was neglected during the demonstration of the Package on day one ie on 26th Jan. We are not satisfied with ASF amount and w.r.t this I would like to Cancel the Membership and want the full payment as it was the False pitch. Member ID : - 2615470 Phone No: [protected] Regrads, Rajendra Yapuram

It has been a struggle to get reservations to destinations on specific dates that we want to travel. There is enough evidence that the company is deliberately using methods so that the members suffer after they have paid them the fees. One can notice that the reservation chart shows only one days, Saturday, being not available for many weeks for all room types. But the minimum period for booking is three nights. So how is this possible. The company is a cheat. They use member's funds to buy resorts and then don't provide them with reservations on dates when they want to travel. We had to travel on week days just to utilize our days. Otherwise these cheats will say you have lapsed your days. How much more of a cheat and one be. On one hand they don't provide reservations and on the other they lapse our days. Just ridiculous. Public should be cautious about buying any membership from them. They lure people with freebies. Once they get the member fees, the paid will start. BE CAREFUL and don't get conned.

Hi, I was in discussion with the offers with sales guy of club Mahindra Holidays, and one of the guy from sales called me and asked My Credit Card Number to check eligibility for offer and I got message 26, 700 booking amount swiped from my card. Without any approval or IVR transaction they deducted my money. Till also I am waitin for confirmation or what Deal they blocked I haven't any letter on this but just a mail you booked this white studio apartment and will call you soon. Nothing else then I sent mail that I want to cancel the deal . Sales Guy responded "As per your confirmation your offer is blocked which is huge and your membership kit is on process refund is not possible." But ever you told me what is cancellation policy and what will be rules . Have you taken signature on offer document or agreement. Please help me, what I'll do and how I will register in case in consumer court

Hi, I want to cancel my member ship. My membership number 2613661. I gave my details and paid initial amount 26, 700/- on 11 January 2015. Next day I called your sale executive and asked him that I don't want to join and please do not enter my details into your system, but he didn't listen to me and entered my details into your system and generated my member id. I do not want to join club Mahindra. I am in 10 day look up period so want to cancel my membership and want my full refund. Please share refund details. Regards, Vinod Kumar Kumawat. [protected]

Dear Sir, I wish to bring to your notice that on 04012015 I had booked for Mahabaleshwar sherwood resort between 17042015 to 20042015. I was offered one 2 bedroom unit which would accomadate 6 persons and I would have to bear the expenses for 1 extra mattress. Mr Vishesh Kumar Dubey the executive said he had got the approval and my confirmation voucher was 1760253. I received an SMS on 05012015 confirming my booking . However I am yet to receive an email confirmation as promised by Mr Dubey. I went ahead and booked my air tickets to and from Pune. My email id furnished to him was [protected]@gmail.com or [protected]@gmail.com I was shocked to receive an SMS on 06042015 CANCELLING my booking . I spoke to one of your executive this morning who informs me that I am not eligible for the booking as the higher up at the office have rejected the approval. As this cancellation is causing a loss in my airfare tickets either reconfirm the booking or REFUND THE AIR TICKET FARE PAID BY ME. S.UMA (COAPPLICANT) S.R.RAVI (MEMBER) CLUB MAHINDRA MEMBERSHIP NO 263409

We are very disappointed with Club Mahindra’s Present Services. My membership number is 2607370 and my registered mobile number is [protected]. Our holiday is starting from 7th January 2015. I purchase this white package from Club Mahindra's Delhi Direct Sales Manager Mr Prashant Joshi, whose mobile number is [protected], He is from your Pitampura Branch. He commit me in wtitten that he will give me Rs. 21, 000/- resort voucher and he will also give me 6 Nights RCI Holidays. He commit me all the above mentioned point when he came to my office on 9th December, 2014. We have all the proof like voice recording and his written commitment which is attached in email and then We paid him total payment of Rs. 51, 000/- (Fifty One Thousand only) and he also told us that he will give me Rs. 6, 500/- (Rupees Six Thousand Five Hundred only) cash back before 7th January, 2015. Now we are calling him again and again but he is not giving proper response. His conduct behavior is really very Bad and now, he is denying that he has not given me any written confirmation. We are very disappointed with his services and way of talking. Today we got welcome kit from Club Mahindra and it contains only a Card and a Resort Boucher of Rs. 10, 000/- (Rupees Ten Thousand only). Mr Prashant commit me in written that the Club Mahindra will provide us Rs. 6, 500/- (Rupees Six Thousand Five Hundred only) cash back and Rs. 21, 000/- (Twenty One Thousand only) Resort Boucher before 7th January, 2015 but we got only Rs. 10, 000/- Gift Voucher today. We don’t have any confirmation that when we can get Rs. 6, 500/- (Rupees Six Thousand Five hundred only) cash back, Rest Resort Boucher of Rs. 11, 000/- (Rupees Eleven Thousand only) and my 6 Nights RCI Holidays. He also didn’t told us that how we can nominee to our parent or colleague to use the holidays. We also email all these matter to Club Mahindra on 2nd January, 2015 at [protected]@clubmahindra.com but didn’t got any proper reply as yet. Kindly do the needful and fulfill all the commitment that Mr Prashant Joshi committed me on behalf of Club Mahindra.

I received call from Club Mahindra last year in Jan. requesting me to allow their representative to visit my place to explain about membership. I was not interested at all but entertained call thinking to just get info on the same. Their sales executive Mr. Ashwin Iyer came at my place and was so adamant / persistent in me taking membership that he remained till 3 hours. He was forcing me to take this membership which i asked him to give some time to discuss with family and I will answer after 2 days. I was told by him that I need to block the vacation slots by paying just Rs. 5000.00 and can cancel it if i am not interested. I paid the amount through Credit Card and till date after number of follow ups, Ashwin never picked up his phone and his Vashi Branch Manager Mr. Vaibhav also confirmed and committed to repay the amount either by reversing to the credit card or by sending a fresh cheque. Then after 2 months he said that you should ask your credit card company to reverse it which was absolute nonsense. Inspite of repeated follow ups, I have not received back my money (which I have already paid through my Credit Card). I have not even booked, it was a token taken from Mr. Ashwin or I can say extorted forcibily from me for blocking the slot. I have not received any correspondence so far. I am highly dissatisfied by them and thinking of taking this matter legally as my brother in law is an advocate and he advised me to give last reminders before taking legal actions.

Hi, I write with Utter disgust & displeasure with the continual dissatisfaction with Club Mahindra. Membership no - 2553733 Ienrolled from Zest to CM recently and had to opportunity to enjoy complimentary package with a lot of complaints than memories. Now even without enjoying any holidays from the initial set I received just this week, and paying only the initial EMIs (Amounting to more than Rs.30, 000), I'm being asked to pay the ASF. Without which I'm unable to plan my holidays.This is broad daylight robbery and not the way to run your business. The experience with Zest was good and from the beginning, Club Mahindra has always been a pain in the Butt. Seriously, I'm planning on cancelling my membership and take it thru' the right channel to ensure people don't get robbed. Please arrange a call back in 24 hours or I will walk-in to your office to do the closing formalities.I'm not looking for any sympathy or freebies. Just get a person to call that can talk sense. Thanks & Regards, Stephen Emmanuel.L Mobile # [protected]