Club Mahindra Holidays Complaints & Reviews

I cancelled a holiday at 0720 hrs on 31 Mar booked from 7 Apr to 10 apr. Technically my holiday starts from 2pm on 7 apr.. So I am well before seven days for which I should get 50% back. tleast for the holidays from 8-10. They refuse anything back

Club Mahindra is a fraud of a club who promise glorified holidays when they want to sell their membership but deny the same later on. I ( ID: 256620) have been trying to book a holiday for months now but everytime they have some excuse or the other. 1) Bookings are full 2) Call 15 days in advance, bookings cant be made earlier than that ( now they say monthly) 3) The wrong season is on (Purple, red, White) All these requirements were never made clear at the time of taking the membership. They promised that you can book a holiday anyday, anytime and balance will get deducted according to the season (1 red day = 2 white days). Clubs like Sterling, Holiday Inn provide smooth booking experience and availability. and it has been my biggest mistake to join club Mahindra. I have managed to only book one holiday in past so many years. Looks like I want my full money back as this club has thoroughly cheated.

When I opted for membership. While marketing, CMH team show too nice picture and promised many things. But actually we disappointed when we saw limitations of season and room types. Now i wish to cancel my membership and get refund of my money. pls. help for that. my cell no. is [protected] Chetan MEhta, Ankleshwar, Gujarat.

This is in relation to my Membership number 2539146. I’m writing to let you know that I have been given misleading information at the time of taking the membership by Ms Sneha who did not mention about the annual maintenance cost associated with the membership. I was made aware of this cost only after my son Mr Kartik received the welcome call on 8-Feb-2014, who checked with me if I was aware of the annual maintenance cost of INR 11, 400. As I was unaware of this information, I walked into your office in Pacific Hotel, Dehradun on 26-Feb-2014 to cancel the membership along with my daughter and husband. I would also like to make you aware of other issues that I have faced whilst dealing with your company; 1. My daughter spoke to Sneha on 23-Feb-2014 and asked for information with regards to cancellation and refund policy of your company, however to our surprise she mentioned that she does not know the terms and no one has ever cancelled a policy. Her tone was not customer friendly it was rude and not expected from a company like Club Mahindra. 2. The paperwork sent to us by post does not have any information about the cancellation and refund policy. We informed the same to Mr. Saurabh at Club Mahindra who did not agree with that fact, we asked him to check and show us where the policy was mentioned, but he also could find it. 3. Mr Saurabh also confirmed to us that Ms Sneha is new to the company; she was the one who sold the policy and showed the initial presentation to myself and my husband. We remember very well, she did not mention about any annual maintenance cost, therefore we request you to kindly advice us on how we could go about getting a full refund on our policy as we have not used any vouchers or benefits of the membership. Below are the cheques that were given to Club Mahindra: 1. Cheque No. 002031 for the amount Rs. 26200 (Already been enchased on 31/12/13 before welcome Call was made) 2. Cheque No. 002032 for the amount Rs. 8468 (Already been enchased on 07/02/14 before welocme Call was made) 3. Cheque No. 002033 & 002034 is currently with Club Mahindra. Based on all of the above information we require a 100% refund of INR 34, 668.00 along with the last two cheques.

Member ID :1572723 Contract No. : 169591 Name : Prasad Gopal Kotian Joint Holder : Rakesh Shivkumar Rajusth Below is the trail mail sent to Club Mahindra for past month till date...unfortunately they fail reply to their customers...we hope you will have in resolving our issue or atleast coming to amicable consensus Thanks & Regards Prasad Kotian & Rakesh Rajusth On Wednesday, 25 March 2015 1:11 PM, Prasad Kotian <[protected]@yahoo.co.in> wrote: Dear DISGUSTED CUSTOMER SERVICE!!! Owing to the very poor customer service that I have received so far from a so called BIG Company like Club Mahindra, I wish to air my complaint for the last time…………. Does anyone at Club Mahindra knows to write back to the Customers………………….below are the trail mails……………..are you’ll scared to declare that you only know to cheat the customers………………… We have been chasing for over a month to get our booking confirmation after all this we get a call that we need to pay certain amount…….which as per our bank records we have already paid………despite spoon feeding you with the details of transactions…….none from the account department can check and sort the matter……….CHECK YOUR RECORDS AND HAVE A DECENCY TO REPLY TO YOUR CUSTOMERS…………OR IS YOUR TEAM NOT TRAINED TO DO SO………….we are more than happy to train them……….all we have done is just writing these mails to you……………. This is just not enough frustrated with non response from your team we even visited your customer service desk at the Vashi hoping at least they might be able to sort this issue………….. All we experienced was untrained……snobbish……..rude………customer service ………….We tried discussing our issue with Mr. Rahul Sawadekar Mrd Executive who bluntly said that he does not have the authority to check the accounts and cannot help us with this…………only Chennai Office can check…………….have you only set up the Vashi Customer Service office to cheat people and fraudulently make them your members…….he did not even have powers to provide his contact number or company email address…..attached the screenshot of the scribbled card...……………..while purchasing the membership you should have mentioned that we need to go to Chennai for all issues…………..Like other things that are hidden while selling your membership we do understand that this is one of the point that is not mentioned to your poor customers…………..rather than just achieving the target of fooling more people to be your member try and provide better customer service……that is one of the reason that even your red and purple grid members are really dissatisfied and have raised their concerns ……your website is full with their unanswered concerns To add to your disgusted service your Customer Service Manager Mr. Gaurav from Vashi Branch……most rude and arrogant person…………….is also not authorize to provide any solution to our problem or even checking the account…………now we understand that you have only authorize them to only cheat and fool the customers…………. We can also provide you another instance of cheating……your website shows that no rooms are available …………….but you are selling your rooms online……..ideally members should be first given rooms………….but you’ll first sell the rooms to non members and incase if there is any cancellation or any rooms are left then you give it to your members………………stop cheating your customers…………… If now also you have any shame then have the courtesy to reply me………….. If you cannot resolve my complaint then we need our full money to be refunded…………… TRULY DISGUSTED CUSTOMER PRASAD KOTIAN RAKESH RAJUSTH Check your records………..we have made the payments……….payment details as below NEFT Transaction with reference number P[protected] of Rs. 19909.00 has been credited to beneficiary account on 26/04/2013 : 15:29:59 - Canara Bank. Name; RAKESH S. RAJUSTH Account No:[protected] Cheque No:084314 Amount: 19, 909 as provided by you. Bank name: CANARA BANK Branch: Chembur, Amarmahal. On Thursday, 12 March 2015 1:44 PM, Sunita Rajusth <[protected]@permashippingline.com> wrote: Dear All Concerned Can’t your accounts team check / verify reflection of the mentioned amount (Rs. 19909.00) in your account, basis below transaction details provided by us. Are they inefficient to verify same? Or are they used to spoon feeding from the customers???? Can we look forward to get a decent customer service feedback from you….. Hoping to receive some response…..not a BIG SILENCE NEFT Transaction with reference number P[protected] of Rs. 19909.00 has been credited to beneficiary account on 26/04/2013 : 15:29:59 - Canara Bank. Name; RAKESH S. RAJUSTH Account No:[protected] Cheque No:084314 Amount: 19, 909 as provided by you. Bank name: CANARA BANK Branch: Chembur, Amarmahal. SUNITA RAJUSTH On Behalf of Mr. Prasad Kotian & Mr. Rakesh Rajusth From: Sunita Rajusth Sent: Monday, March 09, 2015 9:57 AM To: [protected]@Clubmahindra.com Cc: 'Prasad Kotian'; rakesh rajusth; [protected]@yahoo.com Subject: RE: 'MHRIL=[protected]' Your Club Mahindra Membership Dear All We have settled annual subscription fees of 2011 – 2012, pls check below communication with your office pertaining to same… Appreciate your acknowledgment and clarification on the charges. Further we are still looking forward to receive confirmation on our booking request to Munnar. SUNITA RAJUSTH On Behalf of Mr. Prasad Kotian & Mr. Rakesh Rajusth From: Prasad Kotian [mailto:[protected]@yahoo.co.in] Sent: Saturday, March 07, 2015 6:05 PM To: Prasad Kotian; [protected]@Clubmahindra.com Cc: Sunita Rajusth; [protected]@yahoo.com; rakesh rajusth Subject: Re: 'MHRIL=[protected]' Your Club Mahindra Membership Dear All Ref to our todays telecon, pls find below correspondence pertaining to additional payments made towards annual subscriton fee until 2012 Quote: From: Prasad Kotian <[protected]@yahoo.co.in> Subject: RE:'MHRIL=[protected]' Reg E mail.. To: [protected]@clubmahindra.com Cc: "[protected]@clubmahindra.com" <[protected]@clubmahindra.com> Date: Friday, 26 April, 2013, 4:38 PM Dear Sir As per our tele conversation with Nikita, please see below payment details made: NEFT Transaction with reference number P[protected] of Rs. 19909.00 has been credited to beneficiary account on 26/04/2013 : 15:29:59 - Canara Bank. I would now need a confirmed booking : Reference No’s: 1435481 /[protected] Further as Confirmed with Nikita, I also need a confirmation that as the swimming pool and other facilities are under construction at the Emerald Palm, we will be eligible to use these facilities at the Varca Beach Resort. Kindly send all the above confirmation at the earliest. Regards, Mr. Prasad Kotian --- On Fri, 26/4/13, Prasad Kotian <[protected]@yahoo.co.in> wrote: From: Prasad Kotian <[protected]@yahoo.co.in> Subject: RE:'MHRIL=[protected]' Reg E mail.. To: "[protected]@clubmahindra.com" <[protected]@clubmahindra.com> Cc: [protected]@clubmahindra.com Date: Friday, 26 April, 2013, 9:54 AM I have done the RTGS from my account as per the details provided by Nikita. My Account details through which i have done the RTGS is mentioned below: Name; RAKESH S. RAJUSTH Account No:[protected] Cheque No:084314 Amount: 19, 909 as provided by you. Bank name: CANARA BANK Branch: Chembur, Amarmahal. Hope this is enough for you guys and therefore check with your accounts department and send me the confirmation for the booking. Revert back to me will wait for the written confirmation. --- On Fri, 26/4/13, [protected]@clubmahindra.com <[protected]@clubmahindra.com> wrote: From: [protected]@clubmahindra.com <[protected]@clubmahindra.com> Subject: RE:'MHRIL=[protected]' Reg E mail.. To: "Prasad G Kotian" <[protected]@yahoo.co.in> Date: Friday, 26 April, 2013, 7:02 AM Dear Mr. Kotian Greetings from Club Mahindra! With regard to your telecon with our executive, kindly find the attached copy of Annual subscription fee invoice for the year 2011 and 2012. As part of our drive to enhance the reservation process and quality of service, you can now confirm your holidays directly from your member’s section at www.clubmahindra.com. Currently, Member/Co-applicant bookings can be done in the beta version after checking the real time availability. We also welcome your feedback on the feedback section. Thank you for giving us the opportunity to be of service to you. Please do mail us for further assistance. Warm regards, Sathish KS Member relations | Club Mahindra Holidays Mahindra Holidays & Resorts India Ltd. Feedback: [protected]@clubmahindra.com Reservations: [protected]@clubmahindra.com Call: 39880000* | Business timings: 8.00 AM to 10.00 PM, Monday through Saturday and 9.30 AM to 5.30 PM on Sunday and Public Holidays.*Dial like a local call from: Ahmedabad | Bangalore | Chandigarh | Chennai | Cochin | Delhi | Hyderabad | Nagpur | Kolkata | Lucknow | Jaipur | Mumbai | Pune. Other Cities: Add the STD code of the city that is closest to yours from the list given above. For example [022] 39880000 from Nagpur. Your online experience just got simpler. Visit your member section at www.clubmahindra.com and check real time Resort Availability, place a Holiday Request and pay your Annual Subscription Fee instantly in a safe and secure manner. ues and even cancel your bookings on www.clubmahindra.com. Unquote: On Saturday, 28 February 2015 12:37 PM, Prasad Kotian <[protected]@yahoo.co.in> wrote: Dear All We have been sending several emails, but have not been receiving your replies on same. Can you EXPLAIN WHY???????? I have given complete details of Joint holder of this membership from beginning, with the very purpose as I don’t access my emails on regular basis on account of business travel. Mr. Rakesh Rajusth (Joint Holder) has been sending several emails to you, but unfortunately your organization on his complaints only teleconverse with him(Mr. Gaurav – Customer Service Manager / Vashi Branch, Mumbai) but fails to reply to his messages???? And sends me a separate email on the very same issue…..why don’t you respond to his email and maintain continuity of same. Anything STOPS YOU????? ARE YOU TRYING TO PLAY GAMES???? (Refer enclosed emails for your re-viewing) ARE YOU TRYING TO BUY TIME??? Appreciate please maintain continuity of correspondence and your response should be to our emails to avoid miscommunication We have noticed your below email just today and deadline of our response is already over……least you could have done is aleast keep a CC of this message to Mr. Rakesh Rajusth to have a prompt reply from us….. Hope we don’t have to teach you corresponding manners Coming to the Point: Despite currently space is available at Munnar, then why are we refused 100 %booking confirmation?? We also have enough points available (18.20) to match your requirement. Have also received a message from your very good organization that if we accumulate 21 points then all will get lapsed due to non-usage. So when your member intends to use them…why are you stopping us??? We have been standing with a begging bowl despite paying money for Membership….this is an image of CLUB MAHINDRA Further, deduction of points to travel in RED season is also more, for which we are not raising any issue…so your organization looking at their interest is not at loss…. But we customers definitely are… Unfortunate scene here is that genuine customers have to chase and beg for bookings which is openly being black marketed in your very own RED season to non-members. We have mentioned this several times that we have been cheated while selling this membership and were not informed that our bookings will be refused for any other season Our bookings for travelling / commuting tickets cannot wait till the last minute…..Can you plan your holidays in this fashion???? CLUB MAHINDRA boasts to provide best holidays for their customers……..what a SORRY state…. With all this communication we get a clear picture that you don’t intend that we should use this membership as per our convenience but dance to your tunes…. If you cannot resolve our issues its better that we discontinue with this membership, as we have not been able to enjoy any decent holidays till date as per our requirement. PLEASE REFUND ALL OUR MONEY….IMMEDIATELY WITH NO DEDUCTIONS. CRY FROM A CHEATED MEMBER. Quote: ENCLOSED EMAILS On Wednesday, 11 February 2015 4:07 PM, "[protected]@clubmahindra.com" <[protected]@clubmahindra.com> wrote: Dear Rakesh, Greetings from Club Mahindra! Thank you for writing to us. Further to our telephonic conversation, we are sorry, your holiday could not be confirmed because • The dates you have requested are in the Red season which is a higher season than White, which you have purchased. Do check for availability 15 days prior to your holiday. If it’s available, consider it done! Do consider holiday options which you can book right away. *Subject to availability at the time of booking Further, we have simplified the reservation process for you. Just log on to the member section of our website www.clubmahindra.com using your member ID and your email id, and let the site guide you through over 40 resort options. We have also updated our season classification chart in your member section to help you choose dates within the White and Blue seasons. You can contact us – 1) Log on to our member section at www.clubmahindra.com 2) Call[protected]Monday to Saturday: 9.30 am - 6.30 pm | We are closed on Sundays & National Holidays. If you are calling us from outside India, please dial +[protected] 3) Email us at [protected]@clubmahindra.com We hope to confirm your booking soon and are look forward to welcoming you at our resort soon. While we understand your concern however as a MHRIL being a time share product we do have rooms which would be rented on payment basis to ensure we do not have low occupancy. Please be rest assured that the rooms which are allotted for our Members (i.e) Studio, 1 Bedroom and 2 Bedroom will be allotted only to the Members and not the non Members. Being a Member since 2009, you would be aware that our reservation starts 4 months in advance and it is always first come first serve. This is how a time share product works. Hence we would request you to get back to us well in advance if the reservation is for peek season dates since we would have a high demand for these dates. We have attached the Season Classification Chart for your reference which would be helpful for you to plan your holidays in advance. We eagerly look forward to welcoming you into our resorts & help us in ensuring you and your family experiences the Club Mahindra promise - The happiest family holidays. Thank you for giving us the opportunity to be of service to you. Warm Regards, Pehad Mohideen Member Relations. For Reservations, please click here. Login to www.clubmahindra.com and make reservations, view your Holiday balance, check resort details, pay dues and even waitlist your bookings. For Reservations, please click here. Are you new here? Sign up to create your password. User Id is your member ID. For feedback, enquiries and service requests please call[protected]* or email [protected]@Clubmahindra.com. If you are calling us from outside India, please dial +[protected] *Business timings: 9:30 AM to 06:30 PM, Monday - Saturday. Closed on Sundays and Public Holidays [protected]@clubmahindra.com To me Feb 10 Dear Prasad, Greetings from Club Mahindra! Thank you for writing to us. Further to your mail, we tried to contact you today [protected] which is the number registered with us, however we were unable to reach you. Kindly request you to provide us a convenient time to contact you. Please do write back to us for further assistance. Thank you for giving us the opportunity to be of service to you. Warm Regards, Pehad Mohideen Member Relations. For Reservations, please click here. Login to www.clubmahindra.com and make reservations, view your Holiday balance, check resort details, pay dues and even waitlist your bookings. For Reservations, please click here. Are you new here? Sign up to create your password. User Id is your member ID. For feedback, enquiries and service requests please call[protected]* or email [protected]@Clubmahindra.com. If you are calling us from outside India, please dial +[protected] *Business timings: 9:30 AM to 06:30 PM, Monday - Saturday. Closed on Sundays and Public Holidays me To [protected]@clubmahindra.com CC [protected]@yahoo.co.in [protected]@permashippingline.com Feb 10 Dear Mr. Pehad Mohideen I have again copied the email which was sent to you on 8/02/2015 please find below which clearly show the numbers [protected] i am again sending you this reply and request you to call me on this cell no [protected] as i am the joint holder of this Membership. request you to avoid time pass. Hope the above is clear. reg RAKESH S. RAJUSTH CELL NO: [protected] / [protected] Date : 08th Feb, 2015 Member ID :1572723 Contract No. : 169591 Name : Prasad Gopal Kotian Joint Holder : Rakesh Shivkumar Rajusth Re: Complaint Reference No. 7588247 This is with reference to my membership with Club Mahindra Holidays. I would like to bring into your notice that, I have been persistently trying to seek confirmation for Hotel Accommodation from last 2 years and have accumulated about 18.2 points till date, but every time I was denied confirmation saying I am a holder of White Card Membership, hence confirmation of my stay during Holiday season will be provided only 15 days prior to my intended travel dates. Since I have a child, regular school holidays are the only time in which we can plan our holidays and further to seek benefit of my membership with Club Mahindra; accommodation confirmation is must for us to book our travel / commuting tickets accordingly. However due to regular negation from your club, my sole purpose to seek this member ship is destroyed. During selling this policy your appointed agents just give rosy picture and do not clarify actual points and loop holes. We genuine members are denied to avail benefits, but same confirmation are being openly sold in the regular market by your agents who block these dates and black market it to the non-members in the red season. I feel cheated This year again, I have been intending to travel to Kerala and my stay would be around 7th or 8th May 2015 until 11th May, 2015 or 12 th May, 2015 for which I called your customer service desk yesterday (i.e. 07.02.15) to seek confirmation much in advance. I was informed that accommodations are still available, however my booking can be accepted only 15 days in prior; sadly once again the history was repeated. We genuine members are denied bookings and same are being black marketed openly to non members for which your service desk also could not refuse my allegations. They also affirmed that they are trying to resolve these regular complaints & issues. If that is the case then why is your club not finding remedial solutions for we White Card Members as well…… although additional points are being deducted to travel in a red season…. Presently as your genuine member and with the eligibility of enough points; my humble request is that I want immediate solution for my booking and would appreciate if same is confirmed or else I will be given to understand that your club is just trying to dupe its members and be rest assured that I will take legal action against same. I will also highlight these issues through right medium of channels to ensure others are not falling game to your tricks. A CRY from a Cheated Member. Unquote: Yours Sincerely RAKESH S. RAJUSTH CELL NO: [protected] / [protected] ================================================================================...⇄ On Friday, 27 February 2015 1:41 PM, Prasad Kotian <[protected]@yahoo.co.in> wrote: On Saturday, 21 February 2015 1:52 PM, "

To, Customer Relationship team, Would like to raise serious concern about the CMH processes, how they are followed, how staff manipulates and how CMH issues membership.1. Sales agent contacted us for briefing2. He sent credit card payment instruction without taking permission and before signing consent form. He mentioned us that he is checking credit card details for discount but he gave details to back office team for payment instruction3. Within 48 hrs I called up sales person and informed him that I do not want to continue and also asked for process. He did not give me any process document4. no answer for a week and after follow up he gave someones no5. This person called up. I asked him same thing and asked for cancellation process. Nothin happened. Finally he sent me offer details6. Call center (Anjali who called) calls up on 22nd March for verification. I again asked her that I want to cancel membership. She informed me that she is putting request and someone will call up for verification of cancellation request. She also gave me reference no - [protected]. On 23rd March I get surprise with membership kit with false promises. I am forwarding mail received from CMH employee.8. I would like to know on what basis customer verification is done while I have not replied to all the questions. Call recording need to be checked.And finally my membership should be cancelled and my down payment money to be returned.

I attended a session at the Club Mahindra Holidays office in Pune and they presented me with a complimentary Cinerewardz voucher at the end of the session. I registered on Cinerewardz and booked for the movies tickets using 2 vouchers. Both vouchers bookings got rejected due to technical errors. I booked again and got the same response from Cinerewardz. I believe this is a unethical practice used by Club Mahindra and Its looks like a scam/ Thanks Sachin

Myself Aman Sharma received so many calls fm Club Mahindra and informed to collect my selected free 2night n 3days voucher in any of its property with in 6 month validity with my wife. it was difficult but after confirmation that there will be no pressure of Membership, I managed n collected the coupon no. QEAW67414MP validity upto 13/9/15. But it was same cheap pressure tactics in my meeting to decide for membership as I was suspecting.Company really diluted its image. Then I planned for 28/3/15 to 30/3/15 in Kandhaghat to redeem coupon but its bigger bluff all 6 month validity options showing Nonavailable. I cross checked with other locations, its same. Then chkd fm my friend who is member of it n its available??? I am astonished why this company opted this cheap tactics. I warned my member friend for this also. Its only deceiving n playing our sentiments which I will not allow. My family too get disturbed due to this bluff by company. Now arange my trip or I am not a person who will spare you for it n will continue my fight. Aman Sharma [protected]

Ith pot repetitive cainnls fm Club mahindra Chandigarh office that i wosntements free voucher for 2night n 3days stay in any of Club mahindra resort.But it was to be collected fm their Ludhiana office with my wife only. But was not making it feasible due to busy schedule. but with repeated calls i Aranged n went with my wife 2days bk n collected that voucher no.QEAW67414MP valid upto13/9/15. I was suspecting n clearly asked while receiving call whether i will be insisted to join membership or not, but it was assured its not like this. But the scene was same n its pressure tactics only which company followed there to make me member while giving my instant decision which i did not expect fm company of this repute. Then i checked the availability for kandhaghat resort to redeem it n its non available In full 6 month validity period. to cross chk I tried others n same status. i planned with my family for kandhaghat fm 28/3/15 to 30/3/15. Its total bluff of company and played with our sentiments and diluted its brand image. thus its my advice to members also including my friends to beware this company. Thanks Aman Sharma [protected] I

i manoj sharma from saharanpur attented your meeting last month and get assured gift voucher for that .that executive says that you will get this voucher by e mail but even after long waiting did not get any mail from your side . its not only the matter about not getting voucher but matter about making fake promises n wasting time which is prestigious for us . i personally suggest you not to do with others as everybody has his time value may you not but moreover you value your importance of company reputation. please maintain your dignity. manoj sharma (sr physical teacher) saharanpur [protected]

Hi, I would like to cancel the club mahindra membership which I had taken on 22-Jan. Earlier the sales team mentioned that they would help whenever there is a need to cancel it. But I am finding lot of issues with its cancellation. Also they mention that complete refund will also not available. I would request to cancel my membership immediately and refund the entire amount. Thanks & regards, Prerit Airan

I have taken Club Mahindra Membership, on EMI basis and I have paid for more than one year regularly, but from past 8months I am facing financial problem due to no job. I requested to company to cancel my membership and refund the money. I am also ready for deductions if any. But I am getting reply that this is not possible due to company refund policy. I can cancel my membership but I will not get any refund. I am also ready to taken membership of shorter span, company is also not ready to transfer that also. I am stuck now and I am going to loss lots of money if I cancel the membership. I don't understand now what to do, I am under pressure since I am going to loss huge amount. Please suggest and can anyone help me.

I am a Club Mahindra member. Please be very careful with their sales team. Sales guys promise you moon and mars till you buy the membership.and after that you just dont exist. Promises made by sales guys are not binding on Club Mahindra, they simply wash their hands without offering any solution. 1) I was told that a White tier membership will work best for me and I will be able to avail holidays in RED or Blue season by either compromising OR gaining the holiday nights as per Mahindra Policy. However a vital fact was never shared that for a white member to avail holiday in RED category, he needs to wait till 15 days before the scheduled travel date.would the sales team had shared all facts honestly I would have bought RED membership instead of wasting my money as a white member(I later got it upgraded to RED tier) 2) As a part of welcome kit, I was offered 1 week domestic and 1 week international holiday. I had categorically told the sales person that I will be out of India for next 8-9 months and its unlikely that I will be able to use these complimentary holidays within given time frame. The sales chap assured me that as these are part of welcome kit, the holidays will be extended by Club Mahindra and time frame wont act as a hurdle. Now I am back in India and tried to get an extension of the already lapsed international holiday. To my surprise, the back office simply refused to honor the assurance made by their sales team and told me that the holiday once lapsed can not be extended:( I was told that Club Mahindra currently do not have any tie up with DEA(international holiday voucher), hence the extension wont be possible. Considering their tie up with DEA has lapsed the international extension may not be possible, hence I requested them to consider a extension in domestic holidays which are very well in their control. However they simply refused and passed the blame to the sales person for his wrong commitment(who has resigned from the firm). This is cheating. 3) I was also assured RCI membership for first two years.till date I have not received any KIT from RCI(membership effective March 2013).when contacted Club Mahindra back office advised me to connect with RCI directly as the two years offer is due to expire in May'15.absolutely no accountability and transparency not expected from a brand like Mahindra:( Rohan

I have visited your store in Westgate mall on 26th Feb'15 and they have given me voucher for attending the session of an hour. The very next day I found that the voucher given to me was invalid and from that day I have complained about the same at various levels and nothing has happened yet. My voucher no is GJUH3Z928PB.
I called the person who has given me the presentation but nothing happened. He gave me the number of one person with number [protected] who is Area head ( I think). but nothing has happened till date.

I am happy that I have not handed over the cheque on that day as I found the package to be good one and was thinking of buying it. But now I am happy to take that decision.
The kind of service you are offering to people shows that you are more concerned about selling the product than to serve or made happy clients.

I visited a mall 1 yr .ago . I was called that you have won a free voucher. Plz collect from ludhiana. when I visited it was all fake ... i said them that i dont Have much time but now they said we wont give you vouCher. Totally rubbish No reply on my complaints to senior authorities...

Hello, I was once called up by Club Mahindra office in Goregaon, Mumbai on Jan 2015 to attend for their seminar and was promised later on with some gift vouchers and movie tickets. I and my wife went there and spend close to 3 hours on their seminar. Since, I was not convinced with their stuff, they gave us 2 movie vouchers each with a month of validity date bearing 2 movie tickets each and a resort voucher with 6 months validity. When I booked my first movie ticket with their voucher, I received an email saying there is some error and cannot be booked. They told me to try again. After that, I tried again with new movie dates and timings, but still I got the same email from them. Frustratingly, I emailed them again and got an answer after a 4-5 days that there is some technical problem, hence they cannot block our tickets. They promised to issue me tickets very soon, but that time has never come.I finally gave up. Then, my wife tried to use their movie ticket voucher very recently. Again, she got the same reply. This is a fake campaign going on from club mahindra. No body should go and attend their seminars. I am sure their life membership package plans would also be same. Fake... Thanks Nimesh

Hello sir, I am dr rameshbhai patel from tharad gujarat with cell no [protected] I have very bad experience with this club mahindra I had taken club mahindra membership by a webadd and faced a lot many problems and wrong promises with membership id 2596294 As usual method, they dont reveal charges on your mail.They give different charges to different pple and theive a lots of money.After completion of your payment of 22, 000 they call the customer and large no of descripencies exist in terms and condition between the sales person has told you and those are enumerated by company over call after grabbing your 22, 000 rupees in my case they were as follows: the sales person told me lifetime free RCI(payment for their partner company that aranges your foreign tours) but the in phone call told just 2 yrs of free RCI in RCI even he told, that the European hotels you have to pay 6k for own indian, 8k for other Asian and 10 k extra for European rci accommodation where as phone call told me approximate 20 k additional for European accommodation in extra. he told holiday transfer to family and friends free where as phone call told it chargeable. sales person told me free accommodation for two adults and two children for 25yrs whereas phone call told extra charges for babies above 12 yr I thought that if company started playing fowl only after grabing 22 k how much they will play after grabing 2 lakhs?So i decided to cancell the membership and i called and mailed them multiple times but their care agents only told that they will forward problems to seniors and they will call me .even after applying for cancellation before almost three months on mail and call no one responded.their persons are fully trained in trapping the pple and no one responds to the mail or call. Even after applying for cancellation before three months, they deducted my emi on february and denied to return. so i have decided to file a suit plus rs 10 lakhs harassment charges in consumer court.i have recorded all phone call recorded and all mails in my database proving i have applied for cancellation in december and still they didnt cancelled my membershipa and garbered my 16, 650 in february.still i urge other members to unite with me and file FIR in consumer courts of different cities with harassment charges according to your work pattern who are harassed in any of different manner as i stated above.on final talk the customer care agent has given last date of 8 th april for resolution.if they will not return my last emi of 16650 and 40% of rebate of previous amount as per company rules which i signed i will file an fir in consumer court 8th april onwards

My member I'd is 2591946 - Nidhi Shah. I have sent my father Harshad Shah who is direct dependent of mine to Kerala resorts. They were having the food vouchers given while taking the membership of Rs 10000/-. They have not allowed to redeem the same. This was not informed to us while taking the membership. I feel like cheated for this. Either I need refund of this amount or I want to cancel the membership.

I, Ram D Tarachandani, have memership Id no.1657984 had called Club Mahindra team on 18th Feb for booking a 2 BR room from 11th April to 14th April (checkout on 15th April). First I was told that due to pending AF charges I can not book as required for which i had informed the lady on other side that I have paid SF charges of Rs, 17661/- on 16th Feb through Net banking & got the confirmation receipt of the same through payment reference no.B[protected]. If the same was not reflected in your system then it was not my fault. On giving all the details she confirmed my booking for 11th to 14 April with application per day taxes & extra bed charges. After this I booked my train tickets along with my relatives who were to accompany me after my insistence & assurance of best services from Club Mahindra team.To my surprise I did not get any confirmation voucher till 20th February. Then i checked the availabilty during my required dates and was shocked to see of no availability of room during the period. I again called the Club Mahindra team with my issue to which they reverted me of my bookings from 6th April to 10th April for which i had clearly told the lady that i was cancelling that booking of 6th to 10th April as I was not satisfied the rooms offered to me. After my complaints since then i am only assured of assistance from the same team but never I have got any call or revert of confirmation of my bookings. After my every mail they assure me of trying to help me but there is no help coming. I am totally disappointed of such a type of team who do not care of their members. My planned vacation is ruined now. If this is the service we are going to get then I am sorry to say no one will be interested to get Club Mahindra membership. Same is my condition and I have decided of surrendering my membership to avoid such a bad experience in future also. What is the use of paying a huge amount to such a company. Also I am sure that I will not recommend anyone in future of getting your membership. With really Hard feeling I have written all things as mentioned above.

Hello, I am highly displeased with Club Mahindra Holidays customer care team. I have a white studio membership with them, which I took in 2009. ( member ID 577304) I've paid the entire membership amount and 2 years of ASF a total of Rs 2.82 lacs till date and against that I have not utilized even a single day holiday with them. 1st of all it is extremely difficult to reach their customer care executive as the IVR keeps on going in loops and one has to enter the same information at least 5 times before one is able to talk to someone. I called up on last saturday 28th of Feb and spoke to Ms Rashi. I explained to them that my membership is 7 year old and I have not utilized even a single day of holiday since beginning due to some personal commitments. As only a maximum of 21 days of holiday inventory can be accumulated(7 days a year), already 4 years worth of holidays had elapsed from my inventory. I wanted to book a holiday at their Dharamshala resort and I had requested that the ASF against the unutilized holidays should be waived off. Rashi was very cooperative and said exception can always be made, as it was a saturday and her seniors were not there, I should call at 11.30 am on monday, and by evening of the same day i'll have a favourable resolution. Then she went on to ask me for some references from my acquaintances who would participate in a survey and once she spoke to them there were some free goods promised. I specifically asked her if they will sell their membership, she said no it is only a survey. She called me 4-5 times that day to take the numbers.she also told me to send a mail to member relations as I could get a faster resolution which I did the same day. Since monday I've been following up with various people, explaining the entire case every time and all have been leading me on saying the case was under consideration. Someone senior would speak to me and help me get the waiver. on 3rd March I insisted on speaking to a senior, a team leader named Shaikh spoke to me, I explained the entire case again to him. I asked him if he had read my email and he said yes he had glanced through it before speaking to me. To which he said a colleague of his Ms. R Lakshmi was following up and he could not say anything as she must be talking to the senior management for a redressal. Then he said that I could not avail the holiday from 6th to 8th of March as there was no scope of getting a free room in Dharmashala now and I shold make alternate arrangements. But for the ASF waiver, I'll get a call on 4th morning from his colleague. Again on 4th morning I spoke to an executive and was surprised to learn that a block in my name had been made on the days I had requested. But again there was no resolution on my ASF matter. Finally Ms. R Lakshmi called me to say that the block was made but I will have to pay the ASF from[protected] and the balance of 2014-15 can be paid a little later, but without this payment a booking cannot be made and there is no waiver possible. When I asked to speak to a senior she said she can arrange for a call back, but the reply will be the same and I'll not get a waiver. However, she can re credit the elapsed days for me on an approval. It is the most ridiculous preposition that I have come across. How will I ever utilize 50 days of holiday in a year, which I do not even want to start with. And by end on next year again these days will lapse. It's just a round about way of making me pay now. Looking at their attitude I don't think that will be done, and I'll end up losing more money. I want to cancel this membership and get a complete refund, as looking at the innumerable complaints regarding the booking status etc from other members it looks like a waste of time and energy if one wants to take a holiday with Club Mahindra. Please help me get my hard earned money back. Regard, Anumeha. My contact no. is [protected]