Club Mahindra Holidays Complaints & Reviews

Dear R. Lakshmi and Club Mahindra Team, I am Club Mahindra member Blue studio. I am appalled and ashamed about the quality of services your company provides leading me to believe that it is a fraudulent company. The reasons being as under: 1. Your company gives me the movie vouchers and even though I claim it and get confirmation email (as provided earlier) I still can’t utilize it because your company now does not take responsibility even though given by you. You are just passing the buck to a third party and asking me to do all the trouble. That just reflects on yours pathetic and fraudulent nature of your company. 2. Your executive Ms Esha Dhara ([protected])/Mr Lalit Ngehani at Atrium mall, Worli, Mumbai issues a vacation voucher and when I request for redemption and it can’t be done, she promises me a extension or issuance of another voucher for a later date and later on does not responds to phone. In such a case your company asks me to go chase her!! As far as I know she is representative of your company and promises she makes are on behalf of your company. Is this the way your company manages? This make me to think whether your representatives like Mr Sanjay, Mr Mithun, Ms R Lakshmi with whom I had conversation over the phone, can I really trust them? In such a case it would be better we communicate only via email. I was planning to extend the 10 yr Club Mahindra membership to 25 yrs, but alas I am now planning to terminate the services as I don’t trust your company anymore!! judging by your management skills. Following are the requests I am proposing 1. Kindly settle the above mentioned queries at the earliest at the highest level with priority. I am expecting I shall receive similar services as was my expectation about your company and reputation which your company once had. 2. I am considering termination of your services, so need details about the same. Regards Dr Laxman G. Jessani

Company has deducted 9400/- Rs.extra from my debit card. I have called them and asked them about it, they said they will solve it and now they are denying the payment made to my account. I have proof of passbook statement o[censored]nited Bank of India, I have submitted the proof to club Mahindra, but till date no response, This is pending since one month approx. I don't want to keep this membership anymore after this treatment. I want to cancel it and want my money back. Pls. do the needful My Contact no., [protected] Manu Smriti

Sir, My self dr. arun i had a meet with your executive on 5.10.2014 in Saharaganj because they called me. By confusion i paid your club Rs.22200 through my ATM. When i go through your rules and rest membership mony payment i get highly confused. So i have decided to not enroll as member of mahendra club.For this i have also complaint to same executive prakash goswami to refund my money but till now there was no refund has been done in my account. Please refund my money in my account as soon as possible otherwise i will take some legal action agaist club mahendra and that executive. With regards Dr. Arun

dear sir, our membership no. 2540435, we had taken membership in the month of Jan '14 and as per offer letter provided to us we have validity till 31st of Jan 2015, and the RCI executes are misleading us and asked us to book before november end. and as per that we had booked it in a hurry for 15th of november 2014 for Europe and in European countries it is not at all easy to get vis, atleast need 40-45 days to get a visa. So kindly arrange some alternative for us.

I was called to Hotel Bella Vista, Sec 5, Panchkula, on October 26, 2014, along with my wife to collect the complimentary three days, two nights gift voucher. But as soon as I told the travel adviser that I had attended the presentation two years back he immediately told me that the voucher could not be given as per company policies. I felt bad as we took out time for the meeting and in the end we were rudely told that the voucher could not be given. We asked the travel adviser that if we had not spoken the truth, then we would have got the voucher, to which he said yes. Besides, he told us that there was no check system. We even contacted your office in Elante Mall, but no response was generated from the incharge there, who was in no mood to give a proper response to it. We are shocked to receive such a bad and indifferent response from a company like Mahindra. If I don't get a reply from your side even now then I would speak out my mind through the newspaper column as I am a journo.

Dear Sir I had purchased XUV 500 W8 on 22 Mar 2014 from Jam nagar. Registration no of my car is JH02AC3478. I was given a purple club gift voucher for availing 2 nights and 3 days at certain resorts of club mahendra.I have been trying to register my gift voucher after following the procedure as given in the gift voucher. I also filled in all my personal datails in the form appeared for registration after entering my coupen number. but i have not recieved any mail or sms to get the unique registration number. I have been trying to register my holiday voucher since august and have also spoken to mahendra relationship centre on number of occassion to file my complaint but their has been no response. look into my complaint at the earliest as the last date to avail my voucher is 21 dec 2014 mobile no [protected] Colonel SP SAXENA EMAIL ID : [protected]@gmail.com

I have requested for cancellation for Club Mahindra for over a 8 months since I have moved outside India.They told me the refund amount and when I agreed with the amount and asked them to cancel.They have been delaying for 8 months to refund money.Its delaying such a straight forward transaction.They have stopped replying to emails also.I have all their replies in email and plan to file a police complaint against them.Please refrain from buying it.

Dear Sir/Madam, Since 11/08/14, I have been continuously writing to [protected]@clubmahindra.com regarding the grievance.But none has replied to my many mails in this regard... It is to bring to your kind notice that, I was given a offer for Rs.2, 22, 000.00 for booking Club Mahindra holidays for 25 years under "Blue Studio" through your DSA Mr. Anil Sadavarte([protected]) and his representative Mr. Gopal Salmote ([protected]) . They told this is Club Mahindra's 15th Anniversary holiday scheme. I was initially not told of ASF charges which later I came to know that it is to be paid at around Rs. 11, 000/- per Annum. When I come across the fact, they told that they will waive it off in the course of time and also taken my consent on it. But still the charges are incurring on my account causing double of offer value for 25 years. I am not agreed the offer with ASF charges. Pls. look into the matter and waive off the ASF charges or otherwise arrange to refund my complete payment made as of now...Awaiting your response at the earliest. Thanks and Regards, Viplwa Kotangale [protected]

I have taken Club Mahindra Membership and am very upset with kind of Service they are providing and way they handle it. They give you incomplete information and wrong promises to make you sign up for the same. And once you have signed up and paid the down payment, you have no way out. Consider your money gone waste. I took the membership in March 2014 from Mr. Abdul Khan. I receive the confirmation from them on email on 19th March. 1) He suggested and insisted that i go for White season and made me take it and actually when i went to book the same i get to know that the days in white season are not suitable to me at all. As those days when the schools are on. He could have explained me in detail about each season and the dates covered i would have gone for Red then. 2) i was told the ASF is inflation free and any kind of inflation will never have any effect on my payout amount. But it is not the way i was told, it can increase as per the inflation. CM Says - ASF is subject to change on the basis of the published inflation indices of Consumer Price Index numbers for urban non manual employees.) 3) I was explained, the ASF has to be paid only for the year i travel. CM says - Your ASF is due from the same month as your Holiday Start Date, and is payable at the same time every year. ASF is payable annually, irrespective of holiday utilization. 3) I was told we can split our holidays as and when required. CM says - The holiday cannot be split. Special offer must be utilized within the validity period. Reservation is subject to availability. No cash backs are offered against Club Mahindra holidays. For above discrepancies, the rep. again convinces me to do the welcome formalities and he shall help me with the issues. 4) On 2nd May i again wrote to them for not receiving the kit for 2-3 months. And belive me till date i have just received one Welcome letter thats it, and i have not received my Card, food vouchers etc till date. 5) I referred so many people and infact i had sent one whole excel file with around 200+ contacts of which 3 contacts have taken up membership and the referral credit was also done after i wrote to them. I have received the credit only for 2 contacts, in which also wrong points were credited and i had to get it rectified after following up with their team. 6) They are never reachable on the phone, you have to keep following up. 7) Post few months of me raising issues Mr. Abdul disappears and has till date not called me even after his senior contacts me and assures me that he will call me. 8) While signing up i had given clear instructions that i will only pay the down payment and first 3 instalments and the balance i will continue from January 2015 for which i was assured by Abdul that he will inform the concern department but till date i am paying the emi's. i have already paid 5 instalments. 9) Mr. Suchit informed that he will help me out with everything and requested me to go ahead with my bookings and then when i actually decide the dates and go to book i come to know that the dates i am looking for are of Red season and i can book them only 15 days prior, how is it practically possible to organise your vacation 15 days prior with travel bookings. 10) while signing up i was given 7 days of complimentary holidays but in their system it shows only 5 and now Mr. Abdul is not available to answer. And let me inform that i have everything in writing in which Mr. Abdul had explained me the membership. 11) And recently Ms. Preeti Singh, Asst. Manager - Member retention team calls me to address my issue and after explaining her everything she ends up saying that as i have gone through the welcome call and have accepted it she can not help it and also can not refund the amount i have paid so far (around 70K). And she also sends me the email stating that i have paid around 70k and they are sorry that they can not refund anything and urge me to continue with same membership and withdraw my cancellation request. I never expected such kind of response from them, instead they could have looked into the matter seriously and helped me out. Rather they just ended up stating that as i have accepted the welcome call i have to bear the loss or continue the membership the way it is. Can this forum or some legal department take some action against this entity and save others following a prey to them. as i see 22 pages of complain on the similar issues against Club Mahindra. They should be immediatley stopped from such practices. Rupen Khona [protected]

I, Ayona Dutta had enrolled in club Mahindra membership on 6th Sep 2014 at an event held at a hotel in New Delhi. My husband, Pranay Sharma had paid INR 26, 200 as down payment from his credit card on 6th Sep 2014. On the very next day i discussed with my family members and due to personal reasons wanted to withdraw the membership. We had called the Club Mahindra associate who was dealing with us but after hearing that we want to withdraw, they had stopped responding to our messages, calls and emails. I had read the terms & conditions carefully & saw that with in 10 days if we want we can cancel the membership & get full refund. I had sent a written & signed cancellation letter to club Mahindra Chennai office on 9th Sep 2014 and to New Delhi, Pitampura office on 10th Sep 2014. Attached the copies of the same in the attachment. So far, i have not received any email or phone call which will address my concern. I do not have any hopes that any local person will look into it after seeing their money minded attitude. That is why i am writing a complaint here even before 10 days because i do not want that later they should say you have not informed us within the 10 days time period. I request you to look into this matter immediately and process full refund of my down payment of INR 26, 200 before i file a case in consumer court. Kindly contact me on my cell number if required. Thanks, Pranay Sharma +91-[protected]

I am member of club Mahindra since 2006.I am trying to book holiday for Dec.which opened on 3rd Sept at 9.30. I logged in at 9.20 for booking but at 9.30 service unavailable flashed up to 11.20 .Customer care lines were not available for this duration made at least 200 calls.How to book the holiday???Now my days will laps and I will loose my money.

cheating and fraud by mahindra holidays CLUB MAHINDRA (MAHINDRA HOLIDAYS) Dear Sir, I am Parshu Athani. My club Mahindra Membership Id IS 2476007, I was called along with family by Club Mahindra and with emotions of family attachments forcefully this membership was sold to me after first clear no from my end to their executives. I am giving a complaint against this Company as their executives made many false promises related to the membership benefits and mislead me for taking this membership. They claimed that all their resorts were of 5 star rated where as I been to one of their resort at goa Emrald Palms and didn't even found it a 3 Star kind of a Resort. 2nd Thing the availability of rooms in resorts. I Tried to go for a holiday in my blue season where in Mahabaleshwar I tried online and kept an waiting option also but didn't got conformation of booking in the same time i searched for 8-10 resorts in west zone where no rooms were available. I had made an immediate complain regarding this and have the complete conversation related to this matter with me. 3 rd issue is that I was not aware of lapsing of 7 nights if holidays not used for 3 consecutive years. I came to know it from their recent mails. After contacting them I checked that no such thing has been discussed with me and what mentioned with me was completely different as in discussion papers its been mentioned that you pay here and go any time you want. After further intervention the executives told me that the welcome mail and welcome call has been made by them immediately after taking the membership and in that call and mail they had informed me about this term and condition. I asked for the details but no such details were been sent by them and now they are not even responding to my mails and calls. where I am trying to contact the executives and their office staff at Pune at Dhole Patil Road. I request you to kindly check the matters, I have all the mails available with me since taking the club mahindra membership and many phone calls were been recorded by me which i had discussed with them. even the phone calls which they had not answered were been saved by me. I sick your support to take my money back which i had given to this company where i feel i am being cheated by this company by giving me the wrong information while taking the membership. Please do the needful.

Membership ID - 2521196 I have taken Club Mahindra membership a year ago & they did not explained about membership withdrwl. It was only explained about cancellation in 10 days. I couldn't opt for any holidays in my entire membership & now due to financial crisis, I want to discontinue & withdraw my membership. I filed cancellation request through email & I received auto email reply. I also had a call with relation member & she said she will escalate my cancellation to senior relation manager. After a week also, no response ; no update on refund. CLUB MAHINDRA IS TOTALLY A FRAUD. They ask u to send emails to multiple email ids and then nothing happened. Please take action against it and help me getting my payment back Thank you. Hemlata

Hello, I have booked membership on 15 AUG 2014 (form no.- june/2014/25YRS/049571) and i have to pay Rs.22, 200/= as my first EMI of Rs. 2, 22, 000/= . But i got massage on my mobile that Club Mahindra dedacted Rs.26, 200/= from my ICICI credit card (recipe no 07110 icici Ref-74332744228422765325658) . i informed Mr. Anand Kumar, Mobile no: [protected] ( Holiday Consultant) that you have deducted Rs.4, 000/= more. And also i Have not received any cash recite in behalf of my payment . Since Mr. Anand Kumar most of the time neither did pick my phone nor call back . I was feeling myself cheated. So, directly i have called the head office at Chennai. My complaint no is[protected]. Since, I have not used any holiday plan of this membership, and due to disrespectful n irresponsible behavior of your holiday consultant, i don't want to continue my membership. So, with immediate effect i want my money back . Rajesh Kumar (mobile no. [protected]) Sr. VT Editor SAHARA SAMAYA C2 C3 C4 Sector - 11 Noida 201301 (UP)

I have taken membership in 2009 by paying 1.37 lakhs of rs now they are not giving my money back ... Thy have never given me even single day to stay with them need immediate help for the refund ... i have giving hard earned money for the same, please help how can i get my money back ... makarand walvekar club membership no-1909076

Dear Sir, I have signed-up for club mahindra member in Jan 2008 I was out of country so I have notify to their customer service that I would like to discountinue membership but they were contrinue to withdraw money via ECS from my bank account. Today I got call from Club Mahindra they are saying no refund will be given. Please help me out. Thanks, Ramcharan Arya

I joined as a White Studio member in 2012. After my first vacation in Coorg, I was requested by the member relations officer to upgrade to red studio membership. I always travel with my whole family consisting of 10 persons. In order to enjoy my vacations during season time with my family I agreed to pay close to 2 lakh Indian Rupees to become a red studio member. But once the EMI is paid up I recently found a new term restricting the accompanying members to 4. Effectively there is no gain for me after spending 2 Lakh additional amount. I was totally taken for a ride. I have requested Club Mahindra to allow the red studio members to allow more accompanying members as promised during the upgradation process or I want the up gradation cancelled and the money refunded. Regards Mathew Jose Mathew Membership ID 2391650

I am a club mahindra member. I had taken the membership on April 6th. I did it with the down-payment of Rs 26000/-. Then on i had paid 4 EMIs of 8468 each (as i chose to pay the remainder amount in installments of 4 years). My membership id is 2562024 Then when i evaluated and realised that it is not suiting my requirements and not benefitting me, i chose to cancel my membership. On approaching their office to cancel it, they said that no amount paid so far can be refunded.The amount paid so far is around Rs 60000/-. The reason provided was that 60% of the membership fee (332000) is non-refundable and i have only paid 15.5% of the membership fee. My regular membership activates from January 2015 after completion of 9 EMIs. As of now i have not utilised any of your services. How is it that you have a company policy where in you will charge people exorbitant amounts and not refund any of it while cancellation. Is this not a fraud. Moreover the person who sells its membership does not explain you the cancellation policy and the terms and conditions of the refund amount. We come to know of it only after we receive the membership details and club-mahindra welcome kit sent by post.

Dear Friends I am a club mahindra red season member and I have paid 4.5lk but no use because till one month I am searching for the destination to book the holiday which I like but I don't get through booking sites and the same time I approach the private organiser they will give the same resorts which I like. Really I am shocked and I have paid so much of money and I cannot get the availability!. Really I am not happy for there services and can you suggest how can I get the rembersment of 4.5 lk which I have already paid for the membership? Friend don't go for club mahindra and you please simple calculate assume I have paid 4.5 LK rupees there are providing only 7 days not for any other service. For the above amount simple interest 2% for month Rs9000X12=96000 for year=7 per night cost will 13715/-. We my self only go and book the room in 5* or 3* category they will charges you before 10000/- including Breakfast. Let me think why should we go for mahindra? Really this is very bad conduct and don't go for it. jayaram

I have been following up with Kruti Bhandre from Club Mahindra for a change in the EMI schedule for the past 2 months. It was a FRUSTRATING as they never respond to call. After writing to member relations, I managed to file the form for change in EMI and also gave an upfront cheque payment. Insipte of all this, my account was debited with an EMI. As usual, Kruti and team have not bothered to answer calls and emails. The experience with dealing with the Marketing and Finance team has been DISGUSTING AND VERY UNPROFESSIONAL. THEY ONLY MAKE FALSE PROMISES AND DO NOT DELIVER ANYTHING !!! WE WANT OUR MONEY BACK AND WILL NOT RECOMMEND CLUB MAHINDRA TO FAMILY AND FRIENDS Rishi Kapadia