Club Mahindra Holidays Complaints & Reviews

Dear Sirs,

I had subscribed for membeership of Club Mahindra Holidays and resorts on Dec 31, 07.

I intially I had subscibed for 'White Sudio' membership and I had paid Rs. 32, 109/- and was to pay remaining in EMI of Rs. 2887/- for 36 months.

In June 08, they offered me to upgrade to 'White 1BR' memebership. For which I paid Rs. 60, 541/-. and remaining in 11 EMI of Rs. 19, 419.

With new membership, I requested them to adjust fees paid for earlier membership against EMI for new mebebership. I had sent email to sales person, brach manager, zonal manager, client relationship manager, etc. No one in this orgnisation thinks it is worth reposnding to clients emails. No body bothers to reply to mail. Only way to communicate to them was go to their office and meet their sales person. He will only give some false execuses and do nothing.

I this whole exercise, I realised that this organization totally lacks professionalism.

With this bad experince I decided to cancel the my membership on August 23, 08.

This organization has very bad reputation. You can see complaints from number of disgruntled clients on the blog
http://www.enidhi.net/2007/02/never-go-for-club-mahindra-membership.html.

I would appreciate your help in getting my back from this unprofessional organisation.

Thanks & Regards

Sunil Mandrawadkar
Cell Phone:[protected]

I have taken Club Mahindra Holiday membership on 9th Jun 2008, that time only Kolkata Club mahindra Banch has swapped my credit card ( for Rs . 29, 978 ) in terms of collecting a initial deposit money for Membership, before this they had already confimred me that if i don't want to continue this mebership just i need to make a request by '[protected]@clubmahindra.com", finding it was not a good offer to me i have opted to walk out from Membership . so on 10th Jun2008 i have launch my cancellation request .
On 30th Jun i have got a confirmation mail that my cancellation request has been registered & processed further to assure me get my refund cheque by 45 days from 30th Jun 2008 ..
During this period also i have tried to contact them lot of time, they told me that i will be getting refund cheque by the mention date only, but after 15th Aug 2008 also i did not get this i have re-raised this issue with them again & this time they have sussred me to wait further for another 10 days so i was waiting since 15th Aug2008 to time time but this time also they are not responding ...
Can we do something for this ...

What should i do ..this is simply a cheeting ..these people use to see accross saveral public places like big bazar, City Centre & they are trying to take contact information by some free gift offer & after filling these try to wash out mind & forcing us to be a member ...

Regards
Ashok

Iam club mahindra member of there red season card, I have introduced my friend Mr jitendra to club mahindra because there sales executive Mr Dineh sharma promised to give us 8000/- cash discount, and now we have paid all moneny to the company, but now neither he is paying the amount nor he is replying

Club Mahindra is making people fool. It's executive by making false statement and very efficiently snatch the money fom your credit card on the spot. Before starting the presentation they make sure that you are carring credit card.
And they push you to make the payment on the spot as they know, if person goes out from there will never come back

Pls be aware of this fraud

I have file transaction dispute against Club Mahindra and going to take legal action. The executives dont provide you correct terms and conditions. All the sudded after 3-4 weeks you receive a big list of terms of condition and you understand then that you have been made complete fool.
The one condition is there that if you want you can cancel your membership with in 10 days of first transaction and they have to refund your money. But this information you get after 3-4 weeks only. They just play the trick to snatch money from you.

When you go to attend their presentation the Club Mahindra's executive make sure that you are carrying credit cards and money can be taken from you on the spot. Then only the presentation is started. If you give some indication as you dont, you may have to face some insulting statement.

Be aware never make the transaction on the spot, whatever is the offer.

Dear sir,
I am a member of club mahindra since last 05 years. My membership no is 28445.
Since last 03 years i am contineously requestig m/s club mahindra to temninate my membership and return my hard earned money lying with them since last 05 years.
The matter was also requested through your site, but any fruit ful results is still awaited from m/s club mahindra.
It is further requested kindly take the matter with m/s club mahindra for return of my hard earned, as my family is facing acute finacecial crisis.
Thanking you,
With regards
Dr shobha pande
H n 134/3 tallital bazar
Nainital uttrakhand
263002

I am extremely dissatisfied with the overall actual product (with the inefficient services) and with the serious discrepancies between what is stated in the documents (and what was conveyed to me) and actual acts of MHRIL (Mahindra Holidays & Resorts India Ltd.). Also, the Sales-Executive Sh. Vipan Lubana (Mob. No. [protected]) misrepresented on certain points and made commitments which are not being met.
All this has forced me to request MHRIL to stop collecting payments against the membership id : 308350 and make an immediate refund of money already received by MHRIL.

Some of the inconsistencies, inappropriate practices, deficiencies in product/services and incomplete disclosures are given below:-

1. I was told about a look-in period of 10 days and the same is also stated in the terms and conditions. But, I received these MHRIL documents well after 10 days (perhaps to bypass the above look-in period). This is confirmed by the fact that even the covering letter in the welcome kit is dated 11.07.07 i.e., a date after more than 10 days of joining).

2. I was told that RCI membership documents shall be delivered to me within 25 days of enrolment, but as per MHRIL documents this period was 45 days.
Inspite of many messages for expediting, recording many complaints and even e-mailing to this e-mail address, I could receive the RCI membership documents only after 20/09/07 (i.e., much after 45 days). Even the RCI welcome letter is dated 11/09/07 i.e., much beyond the stated 45 days’ date.
Also, the reply from this e-mail address came only on 26/09/07 apologizing for the delays. I may add that I have already received many apologies for other deficiencies/inefficiencies in service in approximately 3 months of membership.

3. When I tried booking the Free RCI holiday, the RCI guide told me that I would have to pay a utilization fee of Rs. 5250/- + taxes @10% (an amount which may vary as per the location/accommodation available). Further no accommodation was available on my preferred destinations and dates (Northern hilly areas around mid- October 2007).

When I asked for booking for some slots in 2008, he informed he was authorized for only upto 90 days advance booking in case of a complimentary holiday.
Further it was told that my preferred locations were already booked upto March 2008 and that whenever I request for booking against this complimentary holiday, it would be nearly impossible to find a vacancy and therefore I should give my consent to whatever slot is available or let this complimentary holiday go waste as he has seen in case of many members.


4. The welcome documents received by me show that somebody “Sh Sanjay Goel”, whom I don’t even know has referred me to MHRIL. I talked to your Sales-Executive Sh. Vipan Lubana (Mob. No.[protected]) about this wrong done by MHRIL, he told me that it is done to get incentives though he agreed that it was really a fraud.
All this and many other discrepancies observed amount to incomplete disclosure, deficiency in service and fraud on members.

I paid a lot of fees for an excellent product and services and not for receiving various apologies, inadequate services, inconsistencies and harassment. All this has caused a lot of mental harassment and agony. These inconsistencies and inappropriate practices warrant proper highlighting through media and legal action

Dear Sir/Madam:


We had taken membership of a Red Studio with MHRIL on 22nd January 2008 and paid Rs. 41, 880 (Rupees forty-one thousand eight hundred and eighty only) towards the initial payment. Subsequently some of the terms of the special offers that were verbally conveyed to us at the time of registration were not honoured by MHRIL, namely the following:

The 2-weeks international holiday offer through RCI for travel at any time for a period of 2 years, with a minimum of 3 days' stay at any one destination. It is now described to be "not valid for travel during peak school vacations and festival periods", with minimum 7 days’ stay at any destination. Subsequently the offer was downgraded to 2-weeks ClubMahindra domestic holidays instead of the international holidays offered earlier.
The special offer of 6 free Air Deccan tickets, on which we have been subsequently asked to pay all 20taxes and fees amounting to over Rs.2000, while the understanding was that the tickets were completely free, as specified by MHRIL executives Mr. Ranjan Shukla and Sanjay Kumar Shaw.
All this had left us feeling cheated, with the belief that ClubMahindra does not honour the commitments made at the time of booking membership, and secures members under false pretences. A prolonged exchange of emails ensued and MHRIL promised to meet us in person to sort out the matter, which also was not done.
We therefore requested MHRIL on March 1, 2008 (through fax and email) to cancel our membership and give us a full refund immediately. The same was acknowledged by their call centre[protected] on March 4, 2008 at 5:25 PM by one Deepa (cancellation reference no. 639488), and we were promised a full refund within 30 – 45 days.
Despite our cancellation notice on 1 March and request to stop collecting further EMIs, MHRIL attempted to collect the EMI on 7 March 2008 through our credit card authorization, though the card was blocked by us in anticipation of such an action.
A complete silence on emails or any other communication regarding the refund was being maintained by MHRIL since the Company’s last email dated 16th February from one Ms. Parveen, asking to meet us. Subsequent to our lodging of a complaint (complaint ID 138608) on 16th April 2008 against MHRIL with the National Consumer Helpline with a fax to ClubMahindra intimating them of the same, MHRIL communicated with us again, and told us that no refund would be given, quoting a clause in their membership rules. However, a copy of these rules were never received by us, and we have no way of verifying the same.

MHRIL took our money and enrolled us as members under false pretences, and though we have not used any of their facilities offered, they now refuse to give us a refund (though the same was promised earlier within 30 - 45 days).

Please help us.

I had taken membership (membership no-425103) on 28.10.2007 which due to some constraints, we requested for cancellation on 1.11.2007.However, I was misguided by the sales person who said that get your KIT then apply for cancellation and he confirmed that it would take a month for getting money refunded. I did so and put one mail to customer care on 6.11.2007 but no action was taken by them. The cancellation was finally registered on 26.11.2007. After a long follow-up also I have not got my refund which is amounting to Rs.29161.It is more than six months now. Everytime I visit the customer care dept, I get some excuse from them.
Plz help me in getting my refund as soon as possible as I am paying interest on my credit card

Dear sir,
On the 9th of december 2007, i visited the club mahindra outlet at mega mall, gurgaon and showed interest in becoming a member of the club. i was told to submit 15% of the membership fee as down payment and was assured that i could withdraw from the membership within 10 days of paying the advance if i did not like the holiday plans. i made a payment of rs.29161 vide my debit card
(ref no.[protected] on the spot. i was allotted a membership id number of 557581. however on returning home and after discussing with my family, i decided to withdraw from the membership and sent an e mail to this effect on the 11th of december (within 2 days). i spoke to and have been speaking to the relationship officer at club mahindra delhi office miss isha adhikari regarding my refund.
I was told that the refund would be definitely released by the end of february 2008. however even after repeated telephonic followups, the refund is still not released till today. now i have been told to wait till the 2nd week of april 2008 and no reasons have been given. i seriously doubt the intentions of the officers concerned and hence want the intervention of this forum to get my refund released at the earliest. also, the errent people should be taken to task for their negligence in causing an issue where none existed resulting in loss of valuable time and effort. you are requested to take immediate action.
Thanks and regards,
Malay banerjee
Cell no. [protected]

It is through your esteemed columns I wish to report the pathetic customer service on offer & the dishonest, deceitful manner of luring clients by “Club Mahindra Holidays” of Mahindra Holidays & Resorts India Limited (MHIL).

a) It all started with an invitation to attend a presentation of “Club Mahindra holidays” at Noida. However at the presentation, I was told to buy the membership then & there as it would not be available later. – A clear case o[censored]nfair trade practice being followed by MHIL.
b) After having being forced into buying the membership (17/Jun/07), till date I have not received the membership letter.
c) The free gift option selected by me (Sony handy cam) was later changed by MHIL to airline tickets without any explanation. I refused to accept this change in free gift.
d) On various attempts to contact MHIL, I found out to my dismay that the telephones at Noida office were unattended. Calls to cell phone were not answered & the assured ‘call back’ also did not happen. I called up the corporate office at Chennai (18/Jul/07) regarding the above matter and I was told that they would revert back soon about the matter. But again I had to be disappointed as earlier since there was no response from Chennai office of MHIL.
e) When no action was in the offing against above matter, I got disillusioned with this kind of treatment from MHIL. Therefore I decided to cancel my membership and instructed MHIL (19/Jul/07) by E-mail regarding same & to make a full refund immediately. On this I was told by MHIL staff that a full refund is only possible if cancellation is made within 10 days of application of membership. This is a clear case of cheating & dishonesty by MHIL as they had enticed me into buying the membership without apprising me of the Rules & regulations, something which was obligatory on their part.
f) Subsequently, I wrote to Mr. Ramesh Ramanathan, Managing Director, MHIL (25/Jul/07) with all the grievances but there was no reply.
g) After sending the same complaint to [protected]@clubmahindra.com (30/Jul/07), I got a reply that my concerns were being looked into & someone would get in touch with me shortly. However after repeated correspondence through E-mail regarding the matter, no action, not even a phone call has been forthcoming from MHIL to resolve the issue.
h) Instead of refunding the full amount, I was shocked to receive letter dated 05/Nov/07 demanding that the remaining amount due against my membership be paid. This aforesaid letter dated 05.11.07 advised me to reply within 14 days from the date of the said letter or else face cancellation of membership. This letter was dispatched from Chennai on 10th Nov 07, five days after it was allegedly typed.

Now on what basis MHIL is going ahead in this relationship & demanding balance due when they have not yet come clear & resolved past issues. Even after serving them a notice from a lawyer (19/Nov/07), no action has been taken.
It is disgusting to know that “Mahindra Holidays & Resorts India Limited”, part of the reputed Mahindra group can be so insensitive to its members & hopes to build its business over unsatisfied customers.

Non termination of my club mahindra
Membership and return of my hard - earn
Money
Member ship n0- 28445
Dear sir,
Iam requesting the coporete office
Of club mahindra since last 03 years
Throuth registered letters please terminate my club mahindra membership
And return my hard-earned money at
The earliest, as my family is facing acute
Finicial problem.
Kindely terminete...

Dear Frieds,

What would I say. It is the same old story with different perspective. It's been over 3 yrs for me in Pune and I came with the intention of settling down in Pune. All works well and so far gioing well. I have seen the many good things changing over this period and worst things I saw is the changing AUTO RICHSHAW wala's roudy behaviour. Everytime when taking a rick, whether it is a day time or night time, we have to pay him over the meter. Reason is same as usuals that they have to come empty in return journey. For them, night means no time as such, if its dark outside (then it may be 5:00 PM during winter), their night starts and then their DADAGIRI starts demanding much more than meter rate. Hardly anyone carry rate card and these guys never had change. So we have to pay him in round figure.
I am fade of all this and looking for some place or website link where complaints can be registered.

Guys, this is the high time now to take footahead againest this before its too late.

I have request for reservation in panch gini Dt-9,10,11,december you are not given us any ans sins 15th day so iam not gating any reservation from train or plain.you give us gift vouchar. its last date is 17th december you extend our date forHOLIDAY you give us in JANUARY in MANALI ya PANCHGINI. date give us any DATE in JANUARY.. month.other wise i knowing your company is froad.I AM GOING IN COURT if you not giving answer BECEAUSE I request five time by phone to SARVAND & MOHITDHAR as your representative. MY gift certificate NO-HW-12367 YOU GIVE US ANOTHER DATE IN JANUARY......THANKING YOU RAJESH SHAH GOOD NIGHT.................