Club Mahindra Holidays Complaints & Reviews

My membership ID is 1696725 (Yash Chopra) email id: [protected]@gmail.com Mobile No. [protected] I am not getting water cottages in ashtamudi resort in June 2014 for my preferred dates rooms and cottages are available to non members on nivalink.com, travelguru.com and booking.com What is the point of taking so much money from members if it is also open for bookings to non members. I am looking at my legal options as this is fraud. why is ClubM offering their resorts to non members?

On 24March2014 evening I have purchased club Mahendra
Membership having Main applicant Mrs.Anjali H.Dhore[protected] I have paid
Rs.26, 200 by cash but due to personal & financial Reason I had applied the same for cancellation on 25 March 2014 I got call from Chennai Office(on 26March14 at 12.17pm) they said that my cancellation is initiated & Vashi office will call me 2 days for refund procedure but till date nobody called me from Vashi office I am calling them regularly they just replied that processes is initiated & their representative will call me but no one called me.
As mention in their terms & condition applicant can cancel membership within in 10 days from applied date and will get 100% refund.Please help to get my money back

Regards,
Harish Dhore
[protected]
[protected]@gmail.com

I am a member of Club Mahindra from 1999 August under MNo[protected].My membership in another resort was transferred and on payment of additional amount I was given this membership.At that point there was no mention of ATF or suspension of Holidays for non usage.I have lodged several telephone complaints as well as emails regarding cancellation of membership and refund of advance as I am a senior citizen and not able to travel but except for reminders of ATF no action is taken.I request you to take up this matter and solve my problem.

Hope your management team and customer relationship team knows to read english and understand what they read !! I can give english reading and understanding coaching to corporates
Please read all below emails before mailing me "our
Concern office / team will get back to you in 48 hours. Because no one
Calls or emails us regarding refund money"...

I am with my family in mussorie for a holiday .The club mahindra representative meet me in mall road, mussorie and tell me that i will get a 2 night three days voucher free by visiting our office with family .I said i have no time but he again and again request me that sir please visit ones for an half an hour only .After that i taken to club mahindra mussorie resort, they sitted me 2.5 hours approx in there resorts and not given me any gift...

We were attend the small programme in Club Mahindra office at Jaipur location...during that they issue two Movie Vouchers to me of Cine Rewardz.

So please take necessary action against Cine Rewards Team… because according to that they are creating problem every weekend time when we required movie tickets.

I am continuously taking follow up with Cine Rewardz team but still not provided the tickets always they send the rejected mail to me “Regret to inform you that your Booking Request is rejected"


THANX & REGARDS,
PRASHANT LUMB

+91 [protected]

JAIPUR (Raj.)

My Membership ID is 1387602 I had travelled with my family to Club Mahindra Varca Goa from 5th to 8th March, 2014. My brother stayed in Room No. 1211 and he forgot his daughter's gold earrings in the safe. We called up the resort and the housekeeping staff found the earrings. I was asked to send an email to Mr. Ravi Shanker in housekeeping that the gold earrings be handed over to him as his wife was travelling to Bombay on 16th. I sent the email on 10th March. Thereafter I called up Ravi Shanker on the 17th when I was informed that his wife's grandfather had passed away and she was no longer travelling to Mumbai. I thereafter called the member relations on 18th March, 2014 when I was told that I should forward the email that I sent to Mr. Ravi Shanker, which I did. Mr. Raj Shekhar in member relations promised to call me back within an hour. I did not get a call back. I have been following up since the past 2 days with no response from the Member Relations Team. I called up the reception at Club Mahindra Resort asked to speak to the Manager. My call was not transferred to the resort manager and was instead transferred to a chap named Vikram. His standard response was that I should speak to Ravi Shanker. My complaint is only this much. Doesn't Club Mahindra have a policy on return of goods lost? I have mentioned to them time and again that I am ready to bear the courier and insurance cost...but I don't seem to get any straight answers from them.

Reff: Membership Id No. 2539724

My family and I ( 3 Couple) recently took a vacation to Goa. We chose to stay at the Club Mahindra Varca Beach Resort. We had a booking for 3 nights for 3 studio rooms i.e.[protected] to[protected] but due to poor service and rude behaviour at the reception, we decided to check out on 15th feb 2014.

Following Problems Faced By Us.

Location: This resort is in south goa. Most of the popular beaches, shacks and casino (places that you would visit) are in north Goa. It takes more than 2 hours to reach popular destinations like Candolim, Calangute, Fort Aguada etc. So we decided to rent a car, but the tenant refused to provide the car, the moment he came to know we are staying at Club Mahindra Varca Beach Resort .

The taxi union outside the hotel asks for more than double the regular charge. They charge 30% more than amount taxi union charge at the Club Mahindra Emerald Palms which is not even 1-2 km away. The hotel staff behaves as a mute spectator and continued to express their helplessness. Hotel staff do not take responsibility of rude behaviour of the taxi driver.

Room Service: For every single thing you need to ring reception (Front Desk) it took us 20 min and 100 attempts to call front desk as the no. is constantly busy or no reply. They took 45 mins to deliver the lunch i.e also incomplete ( salt, onion, pickle, was missing).Then we ask to repeat the order of breads it took them 45 mins, top of that they got the incorrect order. We made a complain to the front desk and ask to speak to the duty manager but nobody respond. The food at buffet (Breakfast) pathetic, serve cold food. There were live counters for South Indian food there was only one guy at each of these stations( dosa, eggs, paratha, poori). There are about 10 people standing in front of each of them. I go to the poori and paratha counter and ask for 1 each and he gives me stuff that he's already made!!! I thought it was live counter!!! Sad state. No one cares to serve water.

Front office: Complete bunch of rude people, club Mahindra members are being treated as “Taken for granted” because we have taken the membership for 25 years and we are their slaves. Hotel staff do not have the courtesy to drop the luggage in rooms i.e. also need to be done by us. We think the staff are not really trained or expected to woo its guests, probably because of the timeshare concept. No Body Smiles, no one actually bothered about guests or their complaints and requests. Reception at any time would be full of guests who are either complaining or dissatisfied. They refused to take the Club Mahindra voucher which is given at a time of membership. Hence we had a loss of Rs. 7000/-

No response received from member relation even though after sending the complaint 5 times.

Regards
Mansi & Nitin Jain

I am a member of this holiday club from 2001 and have been paying my fees regularly. After 12 years the company comes to me with a pending claim of a pending instalment not recovered during my early payment schedule. This was explained as some accounting error in their system. Although i was hesitant i proceeded to pay because i didn't want to be claiming anything free of charge. However when i pay the amount it online it gets automatically transferred to my annual fees quota which is much lower than my pending payment. The company calls me to say the system again failed to park the funds in the right area of payment hence i need to pay the annual fees at the earliest failing which I may lose my membership. I have sufficient time to pay my annual fees but the staff is pressurising me to pay or lose membership due to their own system error. All this for their accounting error done so many years ago.

I had cancelled my club mahindra membership a year ago. Later in Oct-Nov 2013 the club mahindra pune branch send mr. shailendra to meet us to retain the membership. He talks really sweet and fools customers by asking for a acknowledgement saying we would like to retain the membership. After few days a emi hits your account and Club Mahindra without intimation and permission access my bank account details and hits a emi without my permission.

I am asking for refund from past 3 months and have got no reply from any personnel or branch. I have more than 12 email complain numbers and have really frustrated by this Club Mahindra.

Feels like slapping that Mr. Mahindra of Club Mahindra who takes away money from my account without my permission. "Frauds and False commitments"

Hi.this is complaint regarding club mahindra Gift voucher ZLGC98637VV which we registered and When it is time to redeem .The website does not accept it And no one in the company lends an ear. Hopeless company In holiday biz.never trust them

Hi, I am Saee Sanjay Bare. I have taken Club Mahindra membership on 30.1.2014. I have paid Rs. 22200/- as down payment. As my husband lost his job and we are going through financial crisis, on 10.2.2014, i have applied for cancellation of membership and asked for the refund of down payment. I have got auto generated mails from them that the process is going on & today I got call from their representative that, my membership will get cancelled but as per company clause, i cant get the refund of down payment. I have to forget that. Please help me to get the refund of down payment, as it is my hard earned money & i am in badly need of that. Regards Saee Bare

Sir, The trailing mail is self explanatory, i got your email ids from lucknow office, this is regarding my cancellation and refund of the advances that i paid and the correspondence is attached for your reference, Mr rohit from lucknow office had a long talk about my grievances and he agreed to that he will get my money refunded after we had a conference with MR shankar( on the line who sold me this policy), during the conversation it was proven that he misguided me and sold me falsely right after i purchased i have been approaching Mr. shankar to refund but he told me you once confirm with the HO call from mumbai then we can get your refund, second he never gave me the copy of the application i signed which i confirmed during the telephonic conversation in mumbai, when he so called frodged with me while selling this policy i registered a complain no 6184257, i got call from lucknow office MR. rohit after a long conversation and understood the grievance, he assured me he will do the need full and its in the process, today when i call again to lucknow office, message i get it can't be done from lucknow office and gave your email ids. I'm very sorry to see this poor example set by such reputed tag mahindra if you can handle a simple grievance how come you promise for such long term investment and relationship of 25-26 years I would request to take possitive action immediately. Thanking you Ritwik & neha prasanna [protected] mobile On Fri, Jan 3, 2014 at 5:56 PM, ritwik prasanna <ritwik.[protected]@gmail.com> wrote: waiting for your reply and speedy action this is further to our telephonic conversation and complain no 6184257. call back on [protected] On Mon, Dec 30, 2013 at 1:40 PM, ritwik prasanna <ritwik.[protected]@gmail.com> wrote: this is regarding unprofessional attitude displayed by a group name Mahindra, we couldn't have ever expected, falsifying and hiding facts right when i paid my down payment i asked about its cancellation procedure but they didnt answered they did't gave me a copy of my application submmited even at the time confirmation call i told them the fact that i did' recieved the application copy, your representative Mr Shankar at Kanpur gave confidence that after you confirm your membership over the phone we will get your money back, and today your rep. calls my wife Neha, saying if it the cancellation could have been raised before within 10 days we would have happily refunded your money back, in anyways i'm not happy to continue with any kind of membership with this group atol who falsifies and lures its customers by hiding facts and even after raising issues sits comfortably till the customers panics for his money back. On Fri, Dec 27, 2013 at 2:58 PM, [protected]@clubmahindra.com <[protected]@clubmahindra.com> wrote: Dear Neha, Greetings from Club mahindra! Thank you for writing to us. We are concerned that you wish to opt out of your membership. Further to our telephonic conversation with Mr. Ritwik Prasanna, we have marked it to our branch official at Lucknow branch who would get back to you within 2 working days. Please be assured that this is only because it is our endeavour to assist you with a correct and deserving redressal. Please bear with us till then. Do write back to us for further assistance. Warm Regards, R.Lakshmi Member Relation. For Reservations, please click here. Login to www.clubmahindra.com and make reservations, view your Holiday balance, check resort details, find out about holiday options, pay dues and even waitlist your bookings. New here? Sign up to create your password. User Id is your member ID.

Dear Member Relations I went for a 48 month EMI plan under the advise from your Sales representative (Mr Sachin- Kanidivali thakur Mall Branch) that if the amount is paid off in the first year, no interest will be charged. I have been trying to get the accounts cleared after 11th EMI. However now i am being informed that the interest will be charged on the 12 months also. I would have not gone with the 48 month EMI, i would have kept it at 12 month only. My phone conversation with your call center representative (Mr Vishnu) also covered these same issues. He had taken my query and passed it on to seniors (i am not marked in that mail). Yet there is no revert. It is frustrating to keep calling your call center where there is no resolution since i am not able to get through accounts team. I am trying to reach your Andheri office- and that number doesn't even exist. I have to plan holidays and i have continued to pay the 13th and 14th EMI. I am ready to pay the interest being charged for those EMI >12 months. However it is unacceptable that i be asked to pay 16% for first 12 months also when i was told they are interest free. Please look into this issue at the earliest Regards Pragya Singhal

Dear sir/madam,

I am the member of club mahindra in the name of piyush kanungo my id is 2202044.
I have a booking for goa on 21/2/14 to 24/2/14 im my name but due to some reason i am not able to travell but my guest are travelling for which ui have already send u the guest list from my official email id and i am also ready to pay the guest fees also but still you are not allowing my guest to travell. It is but obvious that i have booked more than 1 room so my guest will be travelling. At times we dont get booking and when we get booking you are not allowing to travell. Co is only interested in making members but they dont want members to go to there resort when we see online booking is full and if we goto any agent they says booking is available.

I have even posted on tweeter they replied give us the contact details i gave contact details also but still no reply thay are not bother at all about the members .

I have told my friends about the bboking now it is the point of my image but mahindra is not at all interested to help there members.

With regards,

Piyush kanunga
[protected]

We went to Cherai resort of club mahindra on 13th February 2014 and upon reaching there we were told that there was no rom available inspire of we having a confirmation voucher provided by club mahindra. The local staff offered us a stay in a local resort close to that place with no amenities and security. It's a shocking experience and this is an open fraud in the names of providing holidays.

the only thing i will say is never go for club mahindra presentations, and dont go for club mahindra membership, they are always denying the resort availability and on the top asking for ASF fees.. if i have paid them the whole money of membership that doesnot mean they should always deny the bookings... i want my money back.. i will advise everybody dont go for membership, if any body wants to know about its pros and cons call me.. Dr Shailesh jayade [protected]

The Club Mahindra representative has informed me on 22nd Jan on my mobile phone that my no has been selected for visiting any of the selected cities . I request her that I am conducting session for training so please call me after 8 PM.She ensure me that she will call or you may collect your gift upto 12 'O' clock tomorrow, but she did not give me address to collect the GIft/Gift Voucher .You are therefore requested to please inform me in detail on my mobile [protected] or [protected] between 0900am to 1400 hrs on working day or any time on Sunday and Holidays. Thanks H K Rao

I was the victam of sales geemiks adopted by club mahindra. And I bought the membership in July, 2013. (Membership ID[protected]. I was busy with my work and could not utilize any of the free holidays even. Not even the promotional holidays and movie tickets which they give for attending their sales presentations. I tried to get my first holidays booked in December, 2013 for 25th January, 2014. And after that I started realising my decision to take this membership was absolutely wrong. One by one most of the promises made by the sales team started proving wrong. Higly dissetisfied with the responses from the sales team, I decided to cancel my membership and ask for refund (till then I had paid some Rs. 83000/-) That's when I was told that you are not entitled to any refund !!! On top of that, I clearly mention on 21st Jan, 2014, to them not to charge any further EMIs from my credit card. But on the very next day. i.e. 22nd Jan, 2014 they have charged an EMI of Rs. 24900/- (Totaling to 107900/-). What is this? On one hand you already have received my request for cancellation of the membership and on the other hand you are charging an EMI regardles of my clear instructions and warning to take a legal action on that?? I request this forum to please help me out get my hard earned money back from this Cheaters. Regreat that day, when I entered Club Mahindra office. I am attaching the mail conversations I had with club mahindra member relations. Regards, Ankur Khakhar +91-[protected] ====================================================================== Dear Amol, This is pathetic, and I have never seen such a cheat company in my life. On 21st January, 2014 (yesterday), I have clearly mentioned that I unauthorise Club Mahindra or any of its employee or representative to collect any payment under what so ever head from my credit card the details of which are unfortunately available with you. Any violation for this will be subject to legal procecution. And guess what?? at 18:25 on 22nd January 2014 (Today) I get a message from my bank that you have charged Rs. 24900/-. Don't you feel this is sheer cheating your customers? I request you to immidiately reverse the payment that you have collected from my card. If I do not witness immidiate action by tomorrow morning before 11:00 am, I will no choice but to go and file an FIR aginst Club Mahindra. One more thing I have already raised a dispute with my bank and I will certainly not make any payment for this transaction to them. If the amount that you have charged from my account is not immidiately reversed, you will be liable to pay any interest or other charges levied by them on this liability. I wanted to genuinly sort out the things by without straching it further but unfortunately disappointed by your company's attitude. Regards, Ankur Khakhar +91-[protected] On Tue, Jan 21, 2014 at 5:36 PM, Ankur Khakhar <ankur.[protected]@gmail.com> wrote: Dear Amol, Thanks for your response. I have few things to highlight here. 1. Tauheed Alam is not the sales executive who sold me the membership, It is Mr. Atul from Kandiwali Branch, Mumbai. (Another example of how seriously club mahindra takes customer complaints !!!) 2. In my entire conversation I have never asked you to confirm my bookings for Kumbalgarh resort which is blocked for me. I think I have made it very clear that I dont want to continue this membership, so there is no question of paying any further EMIs. Please release the block (Common sense !!!) if you have not released till now. At least some of the other member will be able to utilise it. 3. I have clearly mentioned in my last email and mentioning once again here, I unauthorise Club Mahindra or any of its employee or representative to collect any payment under what so ever head from my credit card the details of which are unfortunately available with you. Any violation for this will be subject to legal procecution. 4. Further I understand from you reply that, if I opt to cancel this membership, according to you, the refund amount to which I am entitled is NIL. Even if I did not entail any benifit out of this membership (overridding basic principal of Indian Contract Act- Quid Pro Que !!!). Is my understanding correct? If yes, kindly confirm that and kindly provide details of your designation (Presuming that you are authorised to take this decision) I hope to get as quicker a response as I used to get by your sales/ marketing team before I bought this membership from you. Regards, Ankur Khakhar +91-[protected] On Tue, Jan 21, 2014 at 3:43 PM, [protected]@clubmahindra.com <[protected]@clubmahindra.com> wrote: Dear Mr. Khakhar, Greetings from Club Mahindra! This is further to our telecon today with regards to your request for cancellation of your Club Mahindra Membership. We regret the inconvenience caused to you, due to no response from Sales Executive - Tauheed Alam, We have discussed the same with his manager and assure you that necessary action will be taken. We request you to please call our call center for any query and book holidays online, you can also mail to [protected]@clubmahindra.com and the concern team member will call you back and address your queries. With regards to your reservation at Club Mahindra Fort Kumbhalgarh checkin date 25th Jan 2014 and checkout date 28th Jan 2014 for 4 adults are blocked till 24th Jan 2014 and the same would be confirmed, after clearance of your overdue payment. We request you to please authorize us to debit your credit card by providing the card number and expire date so can take it forward. In case of cancellation of the membership, the below deductions would be applicable. Total principal amount paid till date Rs.83, 000/- Deductions: 60% cancellation charges of membership cost Rs.1, 99, 200/- Cost of Holidays Taken Rs. Nil Cost of RCI enrollment Rs. Nil Cost of Gifts dispatched Rs. Nil ASF Overdues Rs.11, 600/- Total Deductions Rs.2, 10, 800/- Refund Amount Rs. Nil Since there is no refund on the amount paid by you so far, we urge you to withdraw your cancellation request and continue to enjoy holidays with Club Mahindra or you can also transfer you membership to some other person who will be interested in your membership. We once again request you to please rethink on your decision and enjoy holiday with us. However, we are confident that we will be able to resolve your concerns to your satisfaction and re establish your faith in Club Mahindra. Thanking you and assuring you of our best service and attention always. Warm Regards, Amol Kamble | Executive - Member Retention | Mahindra Holidays & Resorts India Ltd |

Hi, I am Santosh and a member of Club Mahindra(CM). I took the membership 2 years back. It was told to me during selling the membership that the resorts of CM are avilable solely to CM members only and not any outsiders or non-members. Today I noticed that the CM resorts are available on goibibo.com for booking in the range of 6-7K and any person (non-member) can book the CM resorts easily. When I called CM helpdesk, they said that...