Club Mahindra Holidays Complaints & Reviews

I have been calling your customer care from past i week and there isno response from your side . This is highly dissapointing once we become members, then there is no duty of yours . I am exoectong a call as soon as possible . My member id is 2545216

I filled the membership around June 2012. Post the same, I got to know that the promises made by their executive are false. I have been following up since July 2012 asking for refund but has been experiencing very bad response. I had not enjoyed even Rs. 1 benefit out of this. I was promised that the amount will be refunded by their local executive. I feel cheated that my hard earned money is stuck with such a large organization It has been 2 years now since I had been following but I am not getting the refund of amount paid. I request their seniors officials to look into this

Membership no: 2473592 I had taken membership of Red season studio at Rs.4 Lacs. The purpose of taking membership was to get family holidays at decent clubs and on our convinient times. I was told that being a member of premium club and red season (high value), I will have an access to all their clubs as and when I wish. My experience while booking holidays is totally contradictory and it generally requires booking in advance of atleast 2-3 months, which is not possible for me due to my hectic business schedules. I tried booking holidays on-line as per their guide line however I could not get availability. Their customer care no. is also not accessible most of the time. After lot of hassles and arguments with their customer care, I could get my bookings. But after paying a hefty amount for the club membership for the timely availability of holidays, if one does not get the availability then the purpose of taking membership is defeated. In fact, they have made more members then their actual inventory of rooms. This is a sheer deficiency in service and hence I requested for refund of membership which is denied due to lack of such policy of refund. This again falls under "restrictive and monopolistic trade practice" I sincerely request you help me recover my membership fee of Rs. 4.0Lacs.

Dear SIR, As i Was in MUSSORIE On 21/05/2014 Club MAHINDRA HOLHOLIDAY SALES TOld ME to FILL Form We wiLL SEND YOU THROUUGH MAIL THEY HAD GIIVEN US 45 MIINUYES PRESENTATION & Up TILL KNOW No VOCHUER Has BEEN SENT This Is CluB MAHIINDRA REPUTAIION FROM AMANDEEP SINGH SAHNI

I am a club mahindra member however I am hardly ever able to get a availability in their resort at any time. I looked into the matter and found out that CLub Mahindra is selling out all its rooms to booking agents/travel websites who then sell the rooms to non members. As a result, as a member, I am not able to book a room through club mahindra website but as a non member I can go to a travel agent and book myself a lub mahindra property for the same daty. This is absolute fraud. CLub Mahindra representative Ekta has also admitted this to me over the call that they do offer their rooms to non members and they cannot do anything about it if a member does not get an availability. However, they charged me a heavy membership fee and even charge regular maintenance fee. But actually I am paying a maintenance fee so that other non members can enjoy the property at my expense. This is absolute fraud and I am filing a consumer complaint against CLub mahindra for refund of my money.

Dear Concerned, I am Ajay Jain, Managing Director (Oswal Soap Group, Rajasthan) a member of Club Mahindra Holidays from last 3 - 4 Years with following Details - Name - Ajay Jain Member ID - 115511 Co applicant - Preeti Jain Email ID - [protected]@gmail.com I have booked holiday with following Details - Place - Kumbalgarh, Rajasthan Date - 24th May 2014 - 26th May 2014 Occupancy - 4 Adults in 2 Tent Rooms Problem - I have booked this holiday on 17th May 2014 (Saturday) and by mistake have booked it on my name due to technical error on your website. I have to cancel this holiday as guest booking is not available in Kumbalgarh Resort at this time (as told by your Customer Relation officer) and get back my points. Please try and help me getting back my membership points as for this small mistake I will have a loss of major amount which I can say is not fairly correct. I understand that its a mistake commited by me while online booking but is it correct on your part to deduct 2 points which cost me approx. Rs. 20000 for such small mistake. There was no such information available on the website that Guest booking was not accepted for Kumbalgarh Location. Please arrange a call back for me on +91 - [protected]

Membership ID 2354141 - C P Ravi Kumar I had opted for the membership of Club Mahindra vide the above membership ID. I would request you to refund the amount of Rs.40, 000/- paid by me about in July 2011 towards down payment and EMI of my membership. In spite of my repeated requests and reminders, they have failed to provide me the membership facilities and freebies offered at the time of signing up for the membership. I was promised a 32 cms LCD TV, 7 nights holiday with RCI, Rs.5000/- worth of meal vouchers plus some free stays at Club Mahindra resorts in India. None of the above freebies have been given to me in spite of repeated requests. Thereafter, I had no option but to stop payment of the EMI. Thereafter they are asking me to pay `interest'. I dont know why. Club Mahindra is the one who should be paying me interest for the Rs.40, 000/- it has kept since July 2011. I have been repeatedly asking them to refund me the Rs.40, 000/- paid by me as I do not wish to continue the membership due to financial constraints. Howevever, till date I have not received the refund from them.

We ( Moni Phukan and Minakshi
Phukan) on 14th November 2013, applied
for a Club Mahindra Membership after a brief 20 minutes presentation given to
us in their Vadodara office. All
explanations were verbal and no copy of terms and conditions were given to us
for study.
An amount Rs.27600.00 was taken from us thru Credit Card as initial processing fee.

1.- On 15th November we finding the offer unsuitable requested for cancellation
of the applied membership,
personally visiting Club Mahindra Vadodara office. Request denied, cancellation
letter was not accepted.

2.-19th November, we again confirmed our desire to cancel again and request for
refund of our money.

3.- On 21.st November CM representatives visit us at office and residence
insisting us to continue and change
plan to suite our requirements.

4.- Under insistence we agree for change in plan .

5.- On 27th Nov Conditions and instruction given to us to submit documents and
PDC. As the new conditions
were not suitable we again confirmed cancellation.

6. -On 28 Nov we were visited again, talked on phone to continue.

7. -30th Nov, CM representative visit us insisting to continue. We ask for
written confirmations of promised offer
and facilities.

8. - Written confirmations denied, and CM representative visit us and gives us
the copy of Terms and Conditions
for the first time.

9.- 7th December we are called again to deposit further amount of
money and to continue. We refuse and
request for refund. We were told as per terms and conditions
we are not eligible for refund.

10-. 11th December we are again called and asked for a meeting. We refuse any
further talk on the matter and
ask for cancellation and a refund.

11.- Continuous e-mails and personal visit insisting our continuation till
date.

12.- On 12th April Club Mahindra demand an amount of Rs. 1160000 from us as Annual subscription
amount
from us.


This is a harassment and a dirty trick to extract money from people. Once an
amount is paid Club Mahindra does not accept cancellation which can be
clearly seen here.
On top of everything they are demanding Annual Subscription Fee from us.

We want Club Mahindra Holidays to refund our initial paid amount
along with interest.

Thanking you
Moni Phukan
Minakshi Phukan

Dear Sir

We ( Moni Phukan and Minakshi Phukan) on 14th November 2013, applied for a Club Mahindra Membership after a brief 20 minutes presentation given to us in their Vadodara office. All explanations were verbal and no copy of terms and conditions were given to us for study.
An amount Rs.27600.00 was taken from us thru Credit Card as initial processing fee.

1.- On 15th November we finding the offer unsuitable requested for cancellation of the applied membership,
personally visiting Club Mahindra Vadodara office. Request denied, cancellation letter was not accepted.

2.-19th November, we again confirmed our desire to cancel again and request for refund of our money.

3.- On 21.st November CM representatives visit us at office and residence insisting us to continue and change
plan to suite our requirements.

4.- Under insistence we agree for change in plan .

5.- On 27th Nov Conditions and instruction given to us to submit documents and PDCs. As the new conditions
were not suitable we again confirmed cancellation.

6. -On 28 Nov we were visited again, talked on phone to continue.

7. -30th Nov, CM representative visit us insisting to continue. We ask for written confirmations of promised offer
and facilities.

8. - Written confirmations denied, and CM representative visit us and gives us the copy of Terms and Conditions
for the first time.

9.- 7th December we are called again to deposit further amount of money and to continue. We refuse and
request for refund. We were told as per terms and conditions we are not eligible for refund.

10-. 11th December we are again called and asked for a meeting. We refuse any further talk on the matter and
ask for cancellation and a refund.

11.- Continuous e-mails and personal visit insisting our continuation till this date.

12.- On 12th April Club Mahindra demand an amount of Rs.160000 from us as Annual subscription amount
from us.


This is a harassment and a dirty trick to extract money from people. Once an amount is paid Club Mahindra does not accept cancellation which can be clearly seen here.
On top of everything they are demanding Annual Subscription Fee from us.

We want Club Mahindra Holidays to refund our initial paid amount
along with interest.

Thanking you
Moni Phukan
Minakshi Phukan

Hi I attended one seminar at their Mumbai office and they gave me one cine rewards voucher. The Cinerewards voucher is a big fraud. They say we need 48 hours to book the tickets and despite 96 hours they dont revert. They dont even bother to take ur call and answer back. Its looks like a scam/

My membership ID is 1696725 (Yash Chopra) email id: [protected]@gmail.com Mobile No. [protected] I am not getting water cottages in ashtamudi resort in June 2014 for my preferred dates rooms and cottages are available to non members on nivalink.com, travelguru.com and booking.com What is the point of taking so much money from members if it is also open for bookings to non members. I am looking at my legal options as this is fraud. why is ClubM offering their resorts to non members?

On 24March2014 evening I have purchased club Mahendra
Membership having Main applicant Mrs.Anjali H.Dhore[protected] I have paid
Rs.26, 200 by cash but due to personal & financial Reason I had applied the same for cancellation on 25 March 2014 I got call from Chennai Office(on 26March14 at 12.17pm) they said that my cancellation is initiated & Vashi office will call me 2 days for refund procedure but till date nobody called me from Vashi office I am calling them regularly they just replied that processes is initiated & their representative will call me but no one called me.
As mention in their terms & condition applicant can cancel membership within in 10 days from applied date and will get 100% refund.Please help to get my money back

Regards,
Harish Dhore
[protected]
[protected]@gmail.com

I am a member of Club Mahindra from 1999 August under MNo[protected].My membership in another resort was transferred and on payment of additional amount I was given this membership.At that point there was no mention of ATF or suspension of Holidays for non usage.I have lodged several telephone complaints as well as emails regarding cancellation of membership and refund of advance as I am a senior citizen and not able to travel but except for reminders of ATF no action is taken.I request you to take up this matter and solve my problem.

Hope your management team and customer relationship team knows to read english and understand what they read !! I can give english reading and understanding coaching to corporates
Please read all below emails before mailing me "our
Concern office / team will get back to you in 48 hours. Because no one
Calls or emails us regarding refund money"

We were attend the small programme in Club Mahindra office at Jaipur location...during that they issue two Movie Vouchers to me of Cine Rewardz.

So please take necessary action against Cine Rewards Team… because according to that they are creating problem every weekend time when we required movie tickets.

I am continuously taking follow up with Cine Rewardz team but still not provided the tickets always they send the rejected mail to me “Regret to inform you that your Booking Request is rejected"


THANX & REGARDS,
PRASHANT LUMB

+91 [protected]

JAIPUR (Raj.)

My Membership ID is 1387602 I had travelled with my family to Club Mahindra Varca Goa from 5th to 8th March, 2014. My brother stayed in Room No. 1211 and he forgot his daughter's gold earrings in the safe. We called up the resort and the housekeeping staff found the earrings. I was asked to send an email to Mr. Ravi Shanker in housekeeping that the gold earrings be handed over to him as his wife was travelling to Bombay on 16th. I sent the email on 10th March. Thereafter I called up Ravi Shanker on the 17th when I was informed that his wife's grandfather had passed away and she was no longer travelling to Mumbai. I thereafter called the member relations on 18th March, 2014 when I was told that I should forward the email that I sent to Mr. Ravi Shanker, which I did. Mr. Raj Shekhar in member relations promised to call me back within an hour. I did not get a call back. I have been following up since the past 2 days with no response from the Member Relations Team. I called up the reception at Club Mahindra Resort asked to speak to the Manager. My call was not transferred to the resort manager and was instead transferred to a chap named Vikram. His standard response was that I should speak to Ravi Shanker. My complaint is only this much. Doesn't Club Mahindra have a policy on return of goods lost? I have mentioned to them time and again that I am ready to bear the courier and insurance cost...but I don't seem to get any straight answers from them.

Reff: Membership Id No. 2539724

My family and I ( 3 Couple) recently took a vacation to Goa. We chose to stay at the Club Mahindra Varca Beach Resort. We had a booking for 3 nights for 3 studio rooms i.e.[protected] to[protected] but due to poor service and rude behaviour at the reception, we decided to check out on 15th feb 2014.

Following Problems Faced By Us.

Location: This resort is in south goa. Most of the popular beaches, shacks and casino (places that you would visit) are in north Goa. It takes more than 2 hours to reach popular destinations like Candolim, Calangute, Fort Aguada etc. So we decided to rent a car, but the tenant refused to provide the car, the moment he came to know we are staying at Club Mahindra Varca Beach Resort .

The taxi union outside the hotel asks for more than double the regular charge. They charge 30% more than amount taxi union charge at the Club Mahindra Emerald Palms which is not even 1-2 km away. The hotel staff behaves as a mute spectator and continued to express their helplessness. Hotel staff do not take responsibility of rude behaviour of the taxi driver.

Room Service: For every single thing you need to ring reception (Front Desk) it took us 20 min and 100 attempts to call front desk as the no. is constantly busy or no reply. They took 45 mins to deliver the lunch i.e also incomplete ( salt, onion, pickle, was missing).Then we ask to repeat the order of breads it took them 45 mins, top of that they got the incorrect order. We made a complain to the front desk and ask to speak to the duty manager but nobody respond. The food at buffet (Breakfast) pathetic, serve cold food. There were live counters for South Indian food there was only one guy at each of these stations( dosa, eggs, paratha, poori). There are about 10 people standing in front of each of them. I go to the poori and paratha counter and ask for 1 each and he gives me stuff that he's already made!!! I thought it was live counter!!! Sad state. No one cares to serve water.

Front office: Complete bunch of rude people, club Mahindra members are being treated as “Taken for granted” because we have taken the membership for 25 years and we are their slaves. Hotel staff do not have the courtesy to drop the luggage in rooms i.e. also need to be done by us. We think the staff are not really trained or expected to woo its guests, probably because of the timeshare concept. No Body Smiles, no one actually bothered about guests or their complaints and requests. Reception at any time would be full of guests who are either complaining or dissatisfied. They refused to take the Club Mahindra voucher which is given at a time of membership. Hence we had a loss of Rs. 7000/-

No response received from member relation even though after sending the complaint 5 times.

Regards
Mansi & Nitin Jain

I am a member of this holiday club from 2001 and have been paying my fees regularly. After 12 years the company comes to me with a pending claim of a pending instalment not recovered during my early payment schedule. This was explained as some accounting error in their system. Although i was hesitant i proceeded to pay because i didn't want to be claiming anything free of charge. However when i pay the amount it online it gets automatically transferred to my annual fees quota which is much lower than my pending payment. The company calls me to say the system again failed to park the funds in the right area of payment hence i need to pay the annual fees at the earliest failing which I may lose my membership. I have sufficient time to pay my annual fees but the staff is pressurising me to pay or lose membership due to their own system error. All this for their accounting error done so many years ago.

I had cancelled my club mahindra membership a year ago. Later in Oct-Nov 2013 the club mahindra pune branch send mr. shailendra to meet us to retain the membership. He talks really sweet and fools customers by asking for a acknowledgement saying we would like to retain the membership. After few days a emi hits your account and Club Mahindra without intimation and permission access my bank account details and hits a emi without my permission.

I am asking for refund from past 3 months and have got no reply from any personnel or branch. I have more than 12 email complain numbers and have really frustrated by this Club Mahindra.

Feels like slapping that Mr. Mahindra of Club Mahindra who takes away money from my account without my permission. "Frauds and False commitments"

Hi.this is complaint regarding club mahindra Gift voucher ZLGC98637VV which we registered and When it is time to redeem .The website does not accept it And no one in the company lends an ear. Hopeless company In holiday biz.never trust them